||Now it is easier than ever to check in for an international flight.
Customers with e-tickets traveling to international destinations can use
machines at most American Airlines locations.
Here's how it works:
- Swipe your passport or a credit card through the machine's reader and select your itinerary.
- If you do not have a machine-readable passport, simply follow the prompts on the screen to enter the information manually.
- You will then be asked for your country of residence. Passengers who are residents of the U.S. but not U.S. citizens will be asked to swipe their U.S. Alien Resident card.
- After completing the identification process, your boarding pass will be issued. Should you experience an "exception" during the process, ticket agents will be available to assist in completing your transaction.
- You may also process any associated baggage charges.
To expedite your check in at the airport,
you can provide government-required travel
information in advance on AA.com. The information
can be provided when you purchase your ticket
on AA.com, or you can retrieve your reservation
and add it at a later date, even if you did
not originally purchase your ticket on AA.com.
Doing this ahead of time will help get you
through the airport more quickly.
Here are answers to some frequently asked questions:
Is Self-Service Check-In for international flights available for all customers?
All customers traveling to international destinations with e-tickets can use an
American Airlines Self-Service Check-In
machine at most American Airlines locations, unless they are traveling with a child under the age of two. Customers traveling with a child under the age of two must see an agent at the ticket counter.
What happens if I do not have a machine-readable passport?
If your passport is not machine-readable or the Self-Service Check-In machine is unable to read the passport, you can manually enter the information by following the prompts on the screen.
How can I provide the government-required information before I get to the airport to save time?
You can add the required information online
on AA.com to save you time at the airport.
You can provide the information when you
purchase your ticket on AA.com, or you can
retrieve your reservation at a later date
to add the required information, even if
you did not originally purchase your ticket
What information does the U.S. government require in my flight reservation?
For security reasons, the U.S. government
requires collection of passenger travel information.
The information required includes passport
number, citizenship, country of residence,
emergency contact name/phone, and temporary
U.S. address for U.S. visitors. Most of this
information can be added to your flight reservation
online on AA.com. This will expedite the
check-in process and save you time at the
What is an "exception" and
do I need to go to the ticket counter to
complete the check-in process?
There are a few circumstances where agent
assistance is required to receive boarding
documents, for example when the name on the
passport does not match the ticketed name
or when travel documents such as visas need
to be verified. Should you encounter an exception,
there will be a message on the screen to
alert you. Simply stay at the Self-Service
Check-In machine and an agent will be there
to assist you.
Does the Self-Service Check-In process cause a decrease in security?
No. All passengers will have their documents verified by an agent during check-in or at the gate prior to boarding. In addition, all passengers are subject to TSA screening.
What airports currently offer the international Self-Service Check-In option?
International check-in at Self-Service Check-In machines is now available at most American Airlines locations.
View a complete list of Self-Service Check-In FAQs