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AAdvantage FAQs
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1. About AAdvantage
| Q: | I have questions concerning my AAdvantage account. Where do I go? | | A: | Our Web site provides a wealth of information on your AAdvantage account. Go to the AAdvantage section to learn more! If you still have unanswered questions, please contact the AAdvantage Desk at 1-800-882-8880 or your elite Service Desk.
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| Q: | What is the difference between AAdvantage Reservations and AAdvantage Customer Service? | | A: | AAdvantage Reservations handles booking award travel, checking upgrade availability or the status of an upgrade request, general questions for award travel using American Airlines or other airline participants, award reinstatements, seat assignments, flight information, and gate and departure information.
AAdvantage Customer Service handles general program questions about earning and using miles, promotion registration, elite status and benefits, questions about miles that have not been credited to your account (Allow 5 days after completion of travel for AA flights and approximately 60 days for all other participants), and account problems.
Both sections of the AAdvantage Desk can be reached at 1-800-882-8880.
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| Q: | Can I transfer my miles to another carrier's program? | | A: | You will not be able to transfer mileage you accumulate in the AAdvantage program to any other carrier's program, nor can you transfer mileage you accumulate in another carrier's program to the AAdvantage program.
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| Q: | What is the definition of 'old' non-expiring miles? | | A: | If you were enrolled in the AAdvantage program prior to January 20, 1989, you may have earned 'old' mileage for any transactions up to and including June 30, 1989. You can use this mileage to claim awards from either the regular award structure (old awards) or the new award structure. You may also combine 'old' miles with 'new' miles to claim an award from the new award structure, such as a MileSAAver or AAnytime award, an upgrade, AAdvantage Car Awards or AAdvantage Vacation Awards for hotel stays.
Any mileage that you have earned for transactions on or after July 1, 1989, which has not expired, is 'new' mileage. This mileage may be used to claim awards from the new award structure only. Members enrolled on or after January 20, 1989, may only earn "new" miles to be used for awards from the new structure.
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| Q: | What is the definition of 'new' miles that don't expire if you have activity? | | A: | Your AAdvantage miles will no longer expire as long as you have qualifying account activity at least once every 18 months. Qualifying account activity is defined as any AAdvantage mileage accrual or AAdvantage award redemption.
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| Q: | How many AAdvantage Awards were claimed in 2008? | | A: | The number of awards claimed in 2008 in each
AAdvantage mileage redemption category were
as follows:
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AAdvantage MileSAAver® and AAnytime® Awards
(valid on American, American Eagle and AmericanConnection only)
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2,858,222
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Upgrade Awards
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769,527
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Product Redemptions
(American Airlines Vacations, Magazines etc.)
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407,074
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Special Mileage Awards / Other Airline / Other
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780,533
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Total Redemptions - 2008
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4,815,356
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| Q: | When are bonus miles posted to my account? | | A: | Bonus miles are posted approximately 4 weeks after fulfillment of requirements.
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| Q: | If I have more than one AAdvantage account, can I transfer the balances to just one account? | | A: | Yes. If your name and address are identical on each account, you may request to combine your accounts by phone at 1-800-882-8880.
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2. Enroll In AAdvantage
| Q: | Why do you need my phone number? | | A: | The phone number entered will be used in case American Airlines ever needs to contact you regarding your AAdvantage account. It will also prepopulate the corresponding fields when making a reservation. We will use this phone number to contact you if there has been a schedule change with your reservations.
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| Q: | How should I enter my name on the enrollment form? Am I able to use a nickname? | | A: | You should enter your name exactly as it appears on your government issued photo ID.
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| Q: | What address should I enter? | | A: | You may enter a home or business address. Whichever you decide to enter will be the mailing address that American Airlines uses for all correspondence.
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| Q: | Can I use a P.O. Box for my mailing address? | | A: | Yes, you may use a P.O. Box, however, if you purchase paper tickets using an expedited processing method, you will need to provide an address at that time for overnight delivery of your award.
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| Q: | How long will it take to receive my AAdvantage number? | | A: | Once you enter the information and submit the form, you will receive your AAdvantage number instantly. At this time you can access AA.com, sign in as a member and make reservations.
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| Q: | When will I receive my AAdvantage card? | | A: | Your AAdvantage card will be sent out approximately 4-6 weeks after your first activity is posted to your account.
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3. Managing Your AAdvantage Account
| Q: | Where can I locate my mileage information? | | A: | Login with your AAdvantage number and valid password then click on the 'View All' button in the 'My Account' heading.
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| Q: | How often is my mileage information updated? | | A: | For travel on American Airlines your AAdvantage mileage information is updated within 15 days from the date of travel. Postings for promotions and other AAdvantage partners are updated every 30 days. Occasionally miles will take longer to post.
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| Q: | Where do I go to get credit for miles not posted? | | A: | Login with your AAdvantage number and password, then click on 'AAdvantage' and go to 'Request Mileage Credit'. Mileage credit requests are only for flights flown on American Airlines or American Eagle. You can also access instructions for receiving mileage credit for AAdvantage program partner activity.
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| Q: | How can I earn AAdvantage miles on airlines? | | A: | Earn valuable AAdvantage miles when you fly on American Airlines or any of the participating airlines. You may obtain a list of participating airlines and the applicable mileage accrual rules from the American Airlines Home Page. In the 'AAdvantage' menu, select Partners & Mileage Programs. Then click on Airlines. Bonus mile offers may also be available.
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| Q: | What other ways can I earn AAdvantage miles? | | A: | For other ways to earn AAdvantage miles use the 'AAdvantage' menu and select 'Partners & Mileage Programs' for a list of the program participants.
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| Q: | Where do I locate the rules for Earning AAdvantage Miles? | | A: | In the 'AAdvantage' section, click on Program Details and go to AAdvantage Terms & Conditions.
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| Q: | What are the rules for Expiring Miles? | | A: | All you need to do is accrue miles on American Airlines, AmericanConnection, American Eagle, or an AAdvantage partner at least once every 18 months, and your mileage expiration date will automatically be extended for an additional 18 months from the date of your most recent account activity.
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| Q: | How do I update my personal user account or credit card information? | | A: | To change your personal user account information or credit card information just click on the 'My Account' link at the top of your screen. You must have an AAdvantage number and valid password to access your personal account information. Then click on the tab that describes the information you would like to update.
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| Q: | Where do I designate my seat preferences? | | A: | Login with your AAdvantage number and valid password. Click on 'My Account' at the top of any page. Select the 'Reservation Preferences' tab and choose your seat preference.
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| Q: | Why should I complete my 'My Account' information? | | A: | Completing your account profile information will expedite the booking process by allowing us to prepopulate your account information. Also, by filling out your reservations preferences of home airport, email and fare alert, destination and alert city, you will be notified of specials to your preferred destinations when offered.
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4. AAdvantage Promotional Codes And Registration
| Q: | How do I register for an AAdvantage promotion? | | A: | Login with your AAdvantage number and valid password. Go to 'AAdvantage' and click on 'AAdvantage Bonus Offers'.
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| Q: | I have tried to register online and it will not accept the promotional code - what now? | | A: | If you are eligible to register for the promotion and have tried to register unsuccessfully, call the AAdvantage Customer Service at 1-800-882-8880 and select "AAdvantage Accounts" and ask for an agent for specific information on the AAdvantage promotional code.
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| Q: | What if I didn't get credit for the promotion that I registered for? | | A: | If you were eligible for the promotion and registered prior to travel, call the AAdvantage Customer Service at 800-882-8880 and select AAdvantage Accounts and ask for an agent.
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| Q: | Where do I get the promotional code? | | A: | American Airlines uses a variety of ways to promote specials. You may be able to view them via AA.com, you may have received it in the mail or via a email from American Airlines or received information from our participants such as hotels, car rentals, and special services.
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| Q: | Do I have to register to get credit for this promotion? | | A: | Many of our AAdvantage promotions do require registration. For further information, refer to the original promotional offer.
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5. Updating My Account
| Q: | How do I change the name on my AAdvantage account? | | A: | Name changes can be completed by
email or calling
AAdvantage Customer Service at 1-800-882-8880, selecting "AAdvantage Accounts", and requesting an agent. For complete details regarding
name changes, visit www.aa.com/namechange.
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| Q: | Can I earn mileage if the name on my account is different than the name I use when I travel? | | A: | To receive automatic mileage credit, the name on your AAdvantage account must match the name on your tickets. Due to FAA security, we recommend that you have your tickets issued in your legal name rather than a nickname. For partner transactions, the name you use when doing business with the partner should match the name on your AAdvantage account. If you were a member and traveled using your nickname, or a new legal name, that has not been updated on your AAdvantage account and you did not receive credit for the transaction, please submit a written request along with copies of your ticket receipt, boarding passes or applicable partner receipt(s). Also provide the name that's on the account, the name it should be changed to and the reason for the change. FAX your request to 817-963-7882.
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| Q: | Can I have more than one address for my AAdvantage account? | | A: | Yes. To add a secondary address to your account, call 1-800-882-8880 and ask for "AAdvantage Accounts" or call your local reservations office.
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| Q: | Where do I go to change my address? | | A: | Login with your AAdvantage number and valid password. Click on "My Account" at the top of any page, then select the 'My Information and Password' tab. Edit your new address information and click 'Submit'.
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| Q: | How/Where do I change my password? | | A: | Login with your AAdvantage number and valid password. Click on 'My Account' at the top of any page. Select the 'My Information and Password' tab to edit and reset your password.
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6. My Mileage Summary
| Q: | What is program-to-date mileage? | | A: | The number of miles you have earned since becoming an AAdvantage member. This number is a running total and does not reflect the deduction of any miles that have expired or that you have used to claim awards.
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| Q: | What is 'YTD AAdvantage Executive Platinum® Qualifying Points'? | | A: |
The year-to-date points you have earned toward AAdvantage Executive Platinum membership
status. These are your qualifying flown miles between January 1 and December 31
of each year converted into points based on the class of service and fare you
purchased and flew.
Earned points are based on the following for elite-qualifying flights:
| Purchased Fares |
AAdvantage Points
Per Actual Miles Earned |
| First Class |
1.50 |
| Business Class |
1.50 |
| Full-fare Economy Class Y/B |
1.50 |
| Discount Economy Class |
1.00 |
| Deep Discount Fares |
.50 |
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To achieve AAdvantage Executive Platinum status you must obtain at least 100,000
AAdvantage Points in one calendar year.
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| Q: | Why do some miles expire and some don't? | | A: | For members enrolled in the AAdvantage program prior to January 20, 1989, non-expiring miles are the AAdvantage miles that you earned prior to July 1, 1989, when AAdvantage miles did not expire. All miles earned on or after July 1, 1989 are subject to expiration. Members enrolled in the AAdvantage program on or after January 20, 1989 may only earn miles that are subject to expiration.
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| Q: | I'm looking at my account information online at AA.com, and it says that the expiration of my miles is deferred for almost three years. How does that work with the policy of having activity every 18 months? | | A: | We are in the process of updating our systems to correctly reflect the new policy. Until then, please know that your mileage balance is subject to expiration 18 months from your Last Activity Date, which is reflected in the 'My Account' section of AA.com (login required). The good news is that the earliest miles will expire under the new policy is December 15, 2007, and all you have to do to extend your miles beyond that date is to have some mileage earning or redemption activity before your miles expire. It's easy to keep your miles from expiring and totally within your control.
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| Q: | What does 'Total Available Award Mileage' mean? | | A: | The number of miles you currently have in your AAdvantage account available for award usage.
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| Q: | Can I qualify for elite membership based on flown segments? | | A: | Yes. To achieve AAdvantage Gold status you must fly at least 30 segments in one calendar year or fly 60 qualifying segments during the calendar year to achieve AAdvantage Platinum status or, effective 2006, fly 100 qualifying segments during the calendar year to earn AAdvantage Executive Platinum membership. You can also achieve elite status by earning the required number of qualifying miles or points in the calendar year.
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| Q: | What is meant by 'Membership Year'? | | A: | The membership year begins March 1, or the date you qualify for elite status if after March 1, through the end of February the following year. This is the time period in which you are entitled to elite status benefits and to accrue miles toward complimentary electronic upgrades.
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| Q: | What is the 'Qualification Year'? | | A: | The qualification year is the time period in which you may qualify for elite status for the following membership year. The qualification year is January 1 - December 31 each year.
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7. My Account
| Q: | Where can I locate my mileage information? | | A: | Login with your AAdvantage number and password. From the home page click on the 'View All' button in the 'My Account' section or click on 'AAdvantage' and select the 'AAdvantage Account' fly-out.
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| Q: | How often is my mileage information updated? | | A: | For travel on American Airlines your AAdvantage mileage information is updated within 15 days from the date of travel. Postings for promotions and other AAdvantage partners are updated every 30 days. Occasionally miles will take longer to post.
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| Q: | Where do I go to get credit for miles not posted? | | A: | Login with your AAdvantage number and password, then click on 'AAdvantage' and go to 'Request Mileage Credit'. Mileage credit requests are only for flights flown on American Airlines or American Eagle. You can also access instructions for receiving mileage credit for AAdvantage program partner activity.
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8. Viewing 500-mile Upgrades
| Q: | Where do I go to view my upgrades? | | A: | Login into AA.com with your AAdvantage number and password, then from the AAdvantage section, select 'AAdvantage Account'. On the AAdvantage Account page you will be able to view both your mileage and your upgrades in your account.
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| Q: | How do I use my upgrades? | | A: | You can either request your upgrade online while making or viewing your reservation, by calling your AAdvantage elite desk or by calling AAdvantage Reservations at 1-800-882-8880.
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| Q: | Can I use my upgrades for my companion to travel? | | A: | Elite status members may upgrade one companion along with themselves per flight segment. Upgrades for both passengers will be deducted from the elite member's account only.
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| Q: | How many upgrades are needed for my trip? | | A: | Each electronic upgrade covers up to 500 miles of travel. At least one upgrade is required per flight segment.
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| Q: | How far in advance can I request an upgrade? | | A: | You can request the upgrade at the time you make your reservation.
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| Q: | When is my upgrade request processed? | | A: | The upgrades will be processed based on your AAdvantage status. Upgrade requests will be processed 100 hours prior to flight time for AAdvantage Executive Platinum members, or 72 hours prior to flight time for AAdvantage Platinum members. Upgrade requests for AAdvantage Gold members, AAirpass members, and non-elite members traveling on full-fare economy class tickets will be processed 24 hours prior to departure.
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| Q: | How do I earn upgrades? | | A: | AAdvantage Gold and AAdvantage Platinum members earn 4 electronic upgrades for every 10,000 qualifying actual miles flown on a elite qualifying carrier.
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| Q: | Where do I go to buy upgrades? | | A: | You can buy your upgrades either online, through AAdvantage Reservations, at the airport, a travel center or an Admirals Club lounge (if a member). Discounted pricing is available for upgrades purchased via AA.com, or through the Self-Service Check-In machines at the airport.
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9. Request Mileage Credit
| Q: | How do I request mileage credit that hasn't been applied to my account? | | A: |
To request miles for American Airlines fights, select 'AAdvantage' from the AA.com navigation menu, then select Request Mileage Credit. Complete the form with all applicable information and submit.
For Partner Airline Mileage Credit requests, visit the airline's corresponding page located in the AAdvantage Partners & Mileage Programs/Airlines section of AA.com. At the top of each partner airline page you'll see the heading, Request Missing Mileage Credit, select that link and follow the instructions to request mileage credit for that particular airline.
For Non-Airline Mileage Credit requests (i.e. cars, hotels, restaurants, retail establishments, etc), visit our Non-Air Mileage Credit section. This area provides a list of Non-Airline AAdvantage participant companies and directions on how to request missing mileage credit from specific Non-Airline AAdvantage participants.
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| Q: | How long should I wait before I request my mileage credit? | | A: | You should wait a minimum of 15 days from the completion date of your trip. For mileage credit transactions with other partners, allow a minimum of 30 days from the transaction. Any request for mileage not credited to your account must be requested within 12 months of the activity. Activity prior to your enrollment date is not eligible for mileage credit.
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| Q: | Once I request the mileage credit, how long will it take to be applied to my account? | | A: | Allow up to 10 days for AA mileage credit. Partner airline mileage requests are
generally credited within 30 days. To verify a posting, please check your
AAdvantage Account
online in 30 days. For many partner airlines, you can also
view the status of your mileage request online.
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10. Donate Miles To Kids
| Q: | What is Miles for Kids In Need? | | A: | Through the Miles For Kids In Need program, you can donate your AAdvantage miles to help American Airlines provide free transportation for seriously ill children and their families. With your donation you can assist children from all over the world who are in need of urgent medical attention.
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| Q: | Can I donate my miles for a specific child to fly? | | A: | Miles donated to Miles for Kids may not be designated for use by a specific child. However, if you know of a child in need and have sufficient miles you can claim an award from your AAdvantage account for a specific child. If you would like to know more about the guidelines for a child to receive benefits from Miles for Kids In Need, call 1-800-882-8880 in the U.S. and Canada or email miles.kids@aa.com.
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| Q: | How can I donate to Miles for Kids in Need? | | A: | Online mileage donations are accepted at AA.com. Select "AAdvantage", then "Partners and Mileage Programs", and select "Charities". Then simply select the "Donate" button.
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| Q: | Can I donate my miles to other charities? | | A: | In addition to Miles for Kids, you can donate miles to the charities on our Web site at AA.com. Select "AAdvantage", then "Partners and Mileage Programs", and select "Charities" for the complete list. Miles may not be donated to other charitable organizations.
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| Q: | Can I donate anything other than miles to Miles for Kids In Need? | | A: | We can only accept miles as donations.
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| Q: | Can I claim the donation on my income tax return? | | A: | No. Donations to Miles for Kids In Need are not tax-deductible.
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11. Airline Awards
| Q: | What is the difference between the AAdvantage Participating Airline Awards and the oneworld multi-carrier awards? | | A: | The AAdvantage Participating Airline Awards require mileage region based on regions of travel and are designed for members traveling only between specific cities within specific regions such as between Chicago and Paris.
The oneworld multi-carrier awards require mileage based on the distance flown and are designed for members traveling either to multiple regions or to several different cities within a region. These two types of award compliment each other and allows you to choose the type of award that best suits your travel needs.
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| Q: | Will I be able to travel on British Airways transatlantic flights on the AAdvantage Participating Airline Awards? | | A: | Airline awards will not be valid on British Airways flights between the U.S. and the U.K., but will be valid on British Airways flights between Canada, the Caribbean and Latin America and the U.K.
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| Q: | Will there be AAnytime® Awards offered with the AAdvantage Participating Airline Award structure? | | A: | No, airline awards are MileSAAver awards.
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| Q: | May I book the AAdvantage Participant Airline awards on AA.com? | | A: | Not at this time.
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| Q: | Israel had previously been included in awards to/from Europe. Why is it now included in the awards to/from the Middle East instead of Europe? | | A: | Previously, different participating airline defined regions differently. Because we simplified the program by using one award structure, we had to use one definition of regions. We determined that defining the regions using geographic criteria was the most logical, straightforward option. Geographically, Israel is in the Middle East, rather than in Europe.
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| Q: | When there is no participating carrier that has service between regions, may I connect through a different region? Will that require two awards? | | A: | Unless otherwise noted, each region pair (North America to Africa) requires one award per person. Connections outside the region may be allowed if there is no combination of participating carriers that offer direct service between the region pair. (For example, awards between North America and Africa would be routed via Europe, but would require only one award.) In some cases, multiple awards may be required. For complete details, contact American Airlines AAdvantage Reservations at 1-800-882-8880.
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12. Book An Award
| Q: | How do I make a reservation using my AAdvantage miles? | | A: | To make a reservation using your AAdvantage miles, you need to login with your AAdvantage number and password. You may select "Redeem Miles" from the Home Page, Make Reservations module. Alternatively you may select "Reservations", then "Book Flight" and click on the "Award" tab. You may also book an award by selecting "AAdvantage" then "Redeem Miles".
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| Q: | How do I book an AAdvantage award for one person and a fare sale for another person in the same itinerary or record? | | A: | An AAdvantage Award and a Fare Sale require two different booking inventories - thus, two separate reservations will be necessary. Since most travel awards are subject to seat availability restrictions and travel embargo dates, we suggest that you first reserve the Award reservation and place it on "Hold".
Second: book and purchase your flight on AA.com. Be sure to use the "Search by: Schedule" feature, to ensure you obtain the same flight/s as the Award Travel you previously placed on "Hold".
Lastly, retrieve your Award Reservation via the "My Reservations" page selecting the red "Purchase" button to confirm this itinerary using award miles.
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| Q: | How do I make a reservation for more than one passenger using more than one AAdvantage account? | | A: | It is necessary to make separate reservations when you are using miles from more than one AAdvantage account. Logout after making each reservation and then login with the AAdvantage number and password for the next AAdvantage account that the miles will be deducted from. Select "Reservations", then "Book Flight" and click on the "Award" tab. You may also book an award by selecting "AAdvantage" then "Redeem Miles".
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| Q: | Which awards can I book online? | | A: | American Airlines MileSAAver and AAnytime awards and select award specials can be booked via AA.com. Awards can be booked for one-way, round-trip, or multi-city itineraries.
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| Q: | How do I book multi-city AAdvantage award itineraries? | | A: | From the AA.com home page, select "Redeem Miles" and select the "multi-city" link.
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| Q: | Can I make an AAdvantage Award Reservation on AA.com if I reside outside the USA? | | A: | Yes. AAdvantage members who reside in Canada, the UK and select countries in Latin America or the Caribbean may purchase tickets using AAdvantage miles on AA.com. AAdvantage members not residing in one of the above listed areas should contact their local American Airlines office for additional information regarding award travel.
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| Q: | What does "Dates Flexible" mean? | | A: | If "Dates Flexible" is selected, AA.com will scan for available seats up to 14 days before and after the original travel date. If "Exact Dates" is selected, AA.com will not check for alternate travel dates. If you wish to check for alternate dates prior to your requested travel date, please use the "Dates Flexible" function.
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| Q: | Does choosing "exact dates" mean I won't have a chance to change my dates? | | A: | No. When you choose "exact dates", you immediately get information regarding available flights for the dates you requested. This option does not give you a calendar of possible dates available for various award options. You will, however, be able to change dates, one day at a time, to view alternate dates available for the award you've selected.
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| Q: | When using the AAdvantage award booking tool and requesting certain airports (e.g. New York LaGuardia), why do the flight results include flights to/from additional airports (e.g. New York Kennedy and Newark). | | A: | We've enhanced the booking tool to provide additional area airports and give a complete view of American Airlines service and AAdvantage award availability. You may either sort by departure or arrival airport or use the filter feature to eliminate flight results for specific airports.
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| Q: | Will the AAdvantage award booking tool always default to the lowest amount of miles required? | | A: | Yes. The award booking tool defaults to the lowest award level based on the member's initial award selections, including any preferences stored in the member's AA.com account profile.
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| Q: | How long may I hold an AAdvantage award reservation before ticketing? | | A: | If booked between 330 and 15 days prior to departure, an AAdvantage award reservation may be held for 5 days from the booking date. If booked 14 days prior to departure or less, an AAdvantage award reservation may be held for one day. If booked inside of 24 hours, an AAdvantage award reservation can be held until two hours prior to departure.
Note: Award processing charges apply to tickets issued less than 21 days before you begin travel.
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| Q: | I thought I could hold a reservation for 5 days; why is the system indicating I have to ticket my reservation earlier? | | A: | Certain awards, such as special awards, may require ticketing by a specific date. If that date is earlier than the 5-day time limit, you are subject to the earlier date. For example, a special award may require ticketing within one day.
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| Q: | What is a Business/First award? | | A: | American Airlines operates three basic aircraft cabin configurations:
- Economy and First Class
- Economy and Business Class
- Economy, Business and First Class
A Business/First award is valid in the premium cabin when American operates either the Economy and First Class configuration or the Economy and Business Class configuration.
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| Q: | What is the difference between a Business/First award and a First award? | | A: | A First Class award is valid in First Class when American operates a three cabin aircraft, Economy, Business and First.
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| Q: | Why are certain flights grayed out and I'm not able to select them on the "Select Flights" page? | | A: | Flights that are grayed out are not available for the award type selected on the page. You may change the award type to determine if these flights may be available when using a different award type.
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| Q: | Why are there dates on the calendar with no mileage displayed? | | A: | There is either no service to that destination on that date (possibly due to seasonal service or less than daily service) or there is no availability for any award on that date. If you live in an area with multiple airports, you may want to select an alternate airport to view other award options.
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| Q: | When I use the AAdvantage award booking tool after I've logged in to AA.com, I see mileage information for my account in the upper left-hand corner of the page. What does "Pending Balance" mean? | | A: | Pending balance is an estimate of your mileage balance once the miles for the award you've selected are deducted. The pending balance may not reflect the most recent account transactions. If you do not complete the booking process and "purchase" the ticket, these miles are not deducted.
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| Q: | If I need to buyAAmiles®, may I buy as many as I want? | | A: | No. Currently with our buyAAmiles program, members may purchase up to 40,000 miles per year. This total includes any purchased miles that they receive from the giftAAmiles program.
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| Q: | What is a MileSAAver Award? | | A: | MileSAAver Awards are valid for one-way or round-trip travel, are subject to special limitations on seat availability and may be subject to travel embargo dates. MileSAAver Awards can provide you with an economical alternative to the AAnytime Award if you can make your reservation in advance. Certain changes made to a MileSAAver Award reservation after ticketing may result in a charge.
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| Q: | What is an AAnytime Award? | | A: | AAnytime Awards are valid for one-way or round-trip travel, and provide you with the most flexibility. AAnytime Awards allow you to be spontaneous without worrying about travel embargo dates or special limitations on seat availability. They also provide the option to make changes at no charge.
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| Q: | How many days in advance do I need to make my award reservation? | | A: | Award Reservations may be made up to two (2) hours prior to departure. Please note, in order to avoid award processing charges, you need to ticket your reservation at least 21 days in advance.
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| Q: | How do I place my AAdvantage award booking on a courtesy hold? | | A: | You can place an award booking made on AA.com on Hold by selecting the "HOLD" button rather than the "PURCHASE" button during the award booking process.
Award reservations ticketed within 21 days of departure will incur a $50 USD or $100 USD AAdvantage Award Processing Charge for the first award plus $25 USD for each additional award (regardless of when the reservation was placed on hold). Please contact AAdvantage Reservations at 1-800-882-8880 for additional information regarding award charges.
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| Q: | How do I change or cancel my award travel reservation? | | A: | Changing award reservations online is not an available feature at this time. Please contact AAdvantage Reservations at 1-800-882-8880 to make any changes to an award travel reservation. Any changes made to your reservation after ticketing may result in a charge.
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| Q: | I don't have a credit card in my name, how do I pay the additional charges? | | A: | Charges may be paid with a credit card in the member's name. For alternative payment arrangements, contact AAdvantage Reservations at 1-800-882-8880.
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| Q: | My child will be traveling alone; can I book his/her AAdvantage award reservation online? | | A: | No, to complete an award reservation for a child under the age of 16 traveling alone, please contact AAdvantage Reservations at 1-800-882-8880.
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| Q: | Are the same number of miles required for a child traveling on an award as for an adult? | | A: | Yes, there is no distinction between a child and an adult. The same number of miles is required for each.
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| Q: | What is the difference between booking on AA.com and contacting AAdvantage reservations? | | A: | AA.com offers AAdvantage members the ability to view and book award travel using a color-coded availability calendar. With this calendar, members have the ability to search and display award availability over a four-week period. Members can easily change their choice of award or cabin selection without starting over. The award booking tool on AA.com provides AAdvantage members with the flexibility and control to select the award itinerary that best meets their travel needs. An Award Service Charge per ticket applies to reservations ticketed by our reservations offices, Travel Centers, or airport agents.
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| Q: | How long is my ticket valid? | | A: | All travel on an award ticket must be completed within one year from the date of issue.
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| Q: | Do I need to make a separate reservation for each person traveling on an AAdvantage Award? | | A: | No. You may make an online booking and redeem mileage for up to 6 passengers per reservation. Miles will be deducted from one AAdvantage account for all passengers in the same reservation.
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| Q: | What kind of charges could be associated with an award booking? | | A: | A security service fee will be collected on tickets issued for passengers boarding at an airport in the US, Puerto Rico, US Virgin Islands and US territories and possessions. The $2.50 USD security service fee applies per boarding, with a maximum of two boardings ($5.00 USD) per one-way trip or four boardings ($10.00 USD) per round-trip. International award tickets are subject to, and the passenger is responsible for, applicable departure taxes and/or federal inspection fees. Additionally, reservations ticketed by our reservations offices are subject to a charge.
When claiming an award ticket less than 21 days before you begin travel, additional charges may apply as shown in table below.
- Departing in 2 hours to 6 days - $100 USD for the first award and $25 USD for each additional award claimed from the same account.
- Departing in 7 to 20 days - $50 USD for the first award and $25USD for each additional award claimed from the same account.
An Award Service Charge per ticket applies to reservations ticketed by our reservations offices, Travel Centers, or airport agents.
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| Q: | What happens if award travel seats are not available? | | A: | AA.com checks for available seats up to 14 days before and after the original travel date if the "Dates Flexible" indicator has been selected. The system will display a calendar with the award types available on each date with the ability for you to change the display for the award type desired. Once the desired date is selected, a list of flights with available seats will be displayed.
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| Q: | How will I know if my AAdvantage Reservation is complete and that I have purchased a ticket? | | A: | The Finish page contains your reservation number and a recap of all the information you have entered. This information includes passenger names, AAdvantage account numbers, required mileage, applicable taxes and charges and flight itinerary. Additionally, American Airlines will send a confirmation e-mail of your Award reservation.
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| Q: | Can I make an online AAdvantage Award reservation for travel on an AAdvantage partner airline? | | A: | No. AAdvantage Award Reservations can only be made online for flights on American Airlines, American Eagle or AmericanConnection®. If you would like to book a partner award, please call AAdvantage Reservations at 1-800-882-8880 in the US/Canada or 0207-365-0777 in the UK.
A charge per ticket applies to AAdvantage award reservations ticketed by our reservations offices, Travel Centers or airport agents.
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| Q: | Why do I need to enter a form of payment if I am redeeming award miles for free travel? | | A: | The member's credit card is necessary for miscellaneous airport charges, country charges, or when taxes apply for your itinerary. In addition, a processing charge will apply if you are booking with less than 21 days before departure. A domestic security tax applies to all AAdvantage Awards.
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13. Claim Awards
| Q: | How long is my award valid? | | A: | Once ticketed, you will have one year from the date of ticketing to fly, unless otherwise stated.
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| Q: | Can I claim an award for someone else? | | A: | Yes. You may designate a passenger with a different name when claiming an award.
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| Q: | What do I do if I claim an award and am not able to use it? | | A: | Once ticketed, you will have one year from the date of ticketing to fly, unless otherwise stated. AAdvantage mileage will be reinstated for unused and unexpired award tickets upon return of the ticket and payment of a processing charge.
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14. Reactivate Miles
| Q: | Can I reactivate all of the miles that expired from my account, even if they expired at different times? | | A: | As long as the miles expired on or after December 31, 2002, then there's no limit to the number of miles you can reactivate. It doesn't matter if your miles expired at different times. You can reactivate your entire expired mileage balance or just the portion you need. The cost to reactivate miles is $50 for every 5,000 miles (subject to 7.5% Federal excise tax), plus a $30 per transaction, per account processing charge.
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| Q: | How long is this offer available? | | A: | Eligible expired miles can be reactivated through December 31, 2009. Once reactivated, the miles will be available for your use for at least 18 months.
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| Q: | What if my miles won't expire until after the offer has ended? | | A: | If your miles have not yet expired, then you don't have to pay a charge to extend them. You can do it for free! Each time you have qualifying activity in your account, the expiration date of all unexpired miles in your account is extended for 18 months from the date of the qualifying activity. Qualifying activity is defined as redeeming any AAdvantage award or accruing mileage credit from any AAdvantage participant, such as participating airlines, hotels and car rental companies. The reactivateAAmiles offer applies to miles that have already expired and therefore cannot be redeemed unless they are reactivated.
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| Q: | If it's so easy to keep miles from expiring, why must I pay a charge to reactivate them? | | A: | Keeping miles from expiring and reactivating expired miles are two very different activities. The AAdvantage policy on mileage expiration is extremely liberal, in that members have the ability to extend the validity of their miles indefinitely provided they have qualifying activity at least once every 18 months. However, after 18 months of non-activity, miles will expire and can no longer be used. The limited time offer to reactivateAAmiles provides customers with a special opportunity to use their expired miles by paying a charge.
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| Q: | Why are two charges involved? | | A: | There is a $30 processing charge per account to cover the cost of the reactivateAAmiles transaction. Additionally, there is a charge of $50 for every 5,000 miles (or any portion thereof) that are reactivated, which represents the value of the miles. The rate of $50 for every 5,000 miles, which is subject to 7.5% Federal excise tax, is lower than the cost to buyAAmiles and is equal to the cost to shareAAmiles.
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| Q: | I only need 3,000 miles to claim an award, and don't want to pay to reactivate my entire expired mileage balance. How much do I have to pay? | | A: | The minimum cost to reactivateAAmiles is $83.75. This is broken down as follows: $53.75, including tax, to reactivate up to 5,000 miles plus a $30 processing charge.
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| Q: | If I reactivate my miles, how long will they be valid? | | A: | Reactivated miles are subject to expiration, which occurs if your account has no qualifying activity in any 18-month period. Since mileage reactivation counts as a qualifying activity, you will have at least 18 months in which to redeem your reactivated miles for an award.
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| Q: | How do I reactivate my miles and how long does it take for the miles to appear in my account? | | A: | You can reactivate your miles by calling AAdvantage Customer Service at 1-800-882-8880 (be sure to have your credit card information ready for payment.) Please allow up to 72 hours for the miles to appear in your account.
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| Q: | My miles expired a few months ago. I'm still upset that these miles can't be used for an award, and I don't want to pay another charge for miles I already earned. Are there any other options?
| | A: | Members are able to request mileage credit within a year of any eligible transaction. Therefore, if you had qualifying activity prior to the date your miles expired, then when that activity gets posted to your account, it will "unexpire" your entire mileage balance. Please visit our Web site at www.aa.com/aadvantage and select "Partners and Mileage Programs." Scroll through the list of companies and decide whether or not you had any eligible transactions. You can then select the "Request Mileage Credit" link. Please remember that you can only request past-date mileage credit within 12 months of the original transaction. Also, in order to "unexpire" your mileage balance, the transaction would have had to occur prior to the date your miles expired.
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| Q: | How can I tell the expiration date for my current mileage balance, and how would I know if I've had miles expire from my account? | | A: | Login to AA.com with your AAdvantage number and password, then click on "View All" in the "My Account" section. Above the "Summary" section, the date that appears in the phrase, "Last Activity Date..." is the date of your last qualifying activity. Eighteen (18) months from that date is the date on which your available balance will expire unless you have a qualifying activity. The actual date appears in your Summary in the line "Miles with expiration deferred through..." which tells you the number of miles set to expire on that date. As for expired miles, you can view your Mileage Summaries from the past six (6) months online to see if any miles expired. For additional details, please contact AAdvantage Customer Service at 1-800-882-8880 and select "AAdvantage Accounts" or select the "Contact AA" tab to send us an email.
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15. Buying 500-mile Upgrades
| Q: | May I buy upgrades for another person using my credit card? | | A: | Yes, any AAdvantage member can buy upgrades for another AAdvantage member by calling Reservations at 1-800-433-7300 or by visiting any American Airlines ticketing location.
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| Q: | Are electronic upgrades refundable? | | A: | No. Upgrades are non-refundable.
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| Q: | How long does it take for the upgrades to be added to my account? | | A: | If you are buying your upgrades prior to travel on AA.com, the upgrades will be available for usage after 2 hours.
Upgrades purchased via the Self-Service machines, during check-in on AA.com or through an airport agent, are available for immediate use.
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| Q: | How do I earn complimentary upgrades? | | A: | AAdvantage Gold and AAdvantage Platinum members earn complimentary upgrades for every 10,000 base miles flown on elite-qualifying carriers. This is tracked during the membership year of March 1 through the last day of the following February. If you qualify for elite status after March 1, your flown miles are tracked from your qualifying date through the last day of the following February. If you qualify for a higher status level during the membership year, i.e., you are AAdvantage Gold and qualify for AAdvantage Platinum; your miles toward your complimentary upgrades will continue to be counted, regardless of the change in status. Your miles toward AAdvantage Gold and AAdvantage Platinum Upgrades will reset to zero on March 1 of each year.
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| Q: | Once I buy upgrades, how soon will my online Upgrade Balance be updated? | | A: | Upgrades purchased on AA.com prior to travel or through AAdvantage Reservations are available for use after 2 hours from purchase; however, your upgrade balance online will be updated 24-48 hours after the purchase is processed. Upgrades purchased through the Self-Service machine, during check-in on AA.com or via an airport agent, will be immediately available for use.
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16. How To Earn Miles
| Q: | How can I earn miles? | | A: | The new Mileage Maximizer can show you how. This interactive tool allows you to calculate mileage-earning opportunities to see just how quickly your AAdvantage account can grow. Of course you can earn miles by flying, but the Mileage Maximizer will show you other ways to quickly boost the number of miles in your account. And move you closer to that dream vacation. Check out the Mileage Maximizer at www.aa.com/max.
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17. Earning Bonus Miles
| Q: | If I am offered a bonus, when will it post to my account? | | A: | Normally bonus miles for American Airlines flights will credit at the time the flight miles post to your account. However, if the offer requires you to meet several qualifying conditions, the bonus will post only after all conditions have been met.
Example: If the bonus offer requires you to purchase and fly three round-trips in First or Business Class between Los Angeles and Miami, you will receive the bonus miles only after all three round-trips in First or Business Class have been completed and have posted to your account.
Bonus miles for some offers are posted after the promotional period ends. Check the individual offer details for specific information.
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| Q: | Can I receive my bonus miles if I flew before I registered for the offer? | | A: | No. Anytime registration is required the bonus miles cannot be posted to your account until you have registered and met the criteria for the bonus offer. Registration must occur prior to travel and you only need to register once per offer.
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| Q: | How do I register for a bonus mile offer? | | A: | Login with your AAdvantage number and valid password. Go to 'AAdvantage' and select 'AAdvantage Bonus Offers'.
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| Q: | Whom should I contact if my bonus miles have not automatically posted? | | A: | If your bonus miles have not been posted after you have registered for a promotion and met the criteria for the bonus offer, please e-mail AAdvantage Customer Service by clicking on 'Contact AA' at the top of any page. You may also call AAdvantage Customer Service at 1-800-882-8880 in the U.S. and Canada (ask for AAdvantage Accounts) or contact your local reservations office.
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| Q: | Where do I go to see a listing of the promotions for earning bonus miles? | | A: | Login with your AAdvantage number and valid password. Go to 'AAdvantage' and click on 'AAdvantage Bonus Offers'.
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18. Earning Miles On AA
| Q: | How do I receive mileage credit for my flight? | | A: | When traveling on an eligible-fare ticket for an eligible flight on American Airlines, its affiliates, or a participant airline, provide your AAdvantage number when you make your reservation or when you check in for your flight.
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| Q: | Can I receive mileage credit for travel completed prior to my enrollment in the AAdvantage program? | | A: | No. Any transactions that you have made prior to your enrollment date are not eligible for mileage credit. However, after you enroll in the AAdvantage program you can begin earning miles immediately.
To ensure you receive mileage credit for any future reservations that have already been booked, please contact American Airlines, the participant airline or your travel agent and provide your AAdvantage membership number for each reservation. Or, you may present your AAdvantage membership number when you check-in at the airport.
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| Q: | How do I receive credit for mileage that hasn't posted to my account? | | A: | The ticket information may take up to 15 days after your flight is completed to process. Therefore, if more than 15 days have elapsed, and your American Airlines flights have not posted to your account, you may use one of the following methods to request flight credit:
Online - Click on 'AAdvantage', then on 'Request Mileage Credit'.
Phone Call - Call AAdvantage Customer Service at 1-800-882-8880 in the U.S. and Canada. Say "AAdvantage Accounts" at the main menu, then select "Request Mileage Credit". Please be prepared to provide your AAdvantage number and your ticket receipt number for American Airlines mileage credit.
Note: All requests submitted online or via phone options apply only to American Airlines flights ticketed on American Airlines ticket stock (American Airlines ticket numbers are 13 digits and begin with 001). It does not apply for participant airlines, or American Airlines flights ticketed on another carrier's ticket stock.
Fax - Fax copies of your ticket receipt and boarding passes to 1-817-963-7882.
Note: For all requests submitted via mail or fax, be sure to include your AAdvantage number plus a day and evening phone number where you can be reached. Please allow thirty days for mileage to post to your account.
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| Q: | What do I need to provide if I didn't receive automatic credit for my flight? | | A: | If you flew American Airlines and are requesting credit using the online Mileage Credit Request form or by phone, you will need the ticket number to verify that the flight was flown, and that the class of service and fare purchased is eligible for mileage credit. If faxing or sending by mail, include a photocopy of the ticket receipt and boarding pass(es) and send to: American Airlines AAdvantage Dept., P.O. Box 619688, DFW Airport, TX 75261-9688, Fax 1-817-963-7882.
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| Q: | Where can I find my ticket number? | | A: | The ticket number may be located as follows depending on the documentation you have:
Passenger Receipt - located on the bottom center of the page under Airline Form Serial Number.
Electronic Ticket - located on the itinerary & receipt that was faxed or mailed to you.
Credit Card Statement - If you paid by credit card, it is located in the description field of your credit card bill.
Canceled Check - if you paid by check, it is located on the back of the canceled check.
Travel Agent - if you purchased your ticket through a travel agent, contact the travel agent for the ticket number.
The ticket number is 13 digits and begins with 001.
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| Q: | How long does it take for my American Airlines flight miles to post? | | A: | If you provided your AAdvantage number either when you made the reservation or at some point prior to departure, the mileage should automatically post to your account within 7 business days.
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| Q: | If I submit a written request for missing mileage, how long will it take for the miles to post? | | A: | After you have submitted a written request, please allow six weeks to see the mileage reflected on your account for American Airlines flights. Other participant mileage credit may take up to 12 weeks to appear on your statement. If you require a faster response and travel was on American Airlines, you can submit an online Mileage Request at AA.com. Mileage should be posted within 7 business days.
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| Q: | How are miles calculated if my trip includes a through flight? | | A: | A through flight occurs when your flight stops to pickup or drop off passengers, and you continue to your destination on the same or a different aircraft with the same flight number. Our system is set to calculate mileage credit based on flight numbers, and does not recognize that there was an enroute landing associated with your flight. Therefore, if your itinerary includes a through flight, the miles you earn will be calculated as a nonstop segment.
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| Q: | What is a codeshare flight? | | A: | A flight operated by another airline for which American has an agreement to sell seats using the "AA" airline code.
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| Q: | If I purchase a ticket for another passenger, who receives the miles? | | A: | The person who actually travels on that ticket is the one that is eligible to earn mileage credit.
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19. Earning Miles On Other Airlines
| Q: | How do I receive mileage credit for traveling on a participant airline? | | A: | Just remember to provide your AAdvantage number when you make your reservation or when checking in for your flight.
You also should keep your ticket receipt and boarding pass(es) until you see the flight miles on your AAdvantage summary.
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| Q: | Do you have access to flight information from other airlines? | | A: | No. We do not have access to ticket usage information from other airlines.
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| Q: | Why haven't my British Airways transatlantic flight miles posted? | | A: | As part of our current agreement with British Airways, transatlantic flights are not eligible for mileage accrual.
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| Q: | Can I receive mileage credit for traveling on a participant airline prior to my enrollment in the AAdvantage program? | | A: | No. Any transactions that you have made prior to your enrollment date are not eligible for mileage credit.
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| Q: | How long does it take for my participant airline flight miles to post? | | A: | Your mileage should automatically post to your account within 30 days if your AAdvantage number was provided prior to travel.
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| Q: | Why didn't my participant airline mileage post? | | A: | If you did not provide your AAdvantage number either when you made your reservation or when you checked in at the airport, your miles will not post automatically. Also, the name on the ticket must match the name on your AAdvantage account, and will not credit if the name is spelled differently.
It is also possible that your flight was not eligible for mileage credit. If you have questions on eligibility, please call AAdvantage Customer Service at 1-800-882-8880 and ask for AAdvantage Accounts.
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| Q: | How do I receive credit for eligible participant airline flight mileage that hasn't automatically posted to my account? | | A: | Send or fax a copy of your ticket receipt and boarding pass(es) to:
American Airlines AAdvantage Department
P.O. Box 619688,
DFW Airport, TX 75261-9688
Fax 1-817-963-7882
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20. Earning Miles With Citibank AAdvantage Card
| Q: | How do I receive mileage credit from the Citibank AAdvantage Card? | | A: | You will receive one mile for every dollar spent using the card.
Your mileage should begin posting to your account within eight - ten weeks of the first purchase using your card. Subsequently, miles will post to your account within 30 days of your Citibank billing date for each month that you have eligible purchases.
In order to receive mileage credit, you must be the primary account holder with Citibank, and the name on your bill must match the name on your AAdvantage account.
When setting up your account with Citibank, be sure that you give the correct AAdvantage account number.
If you have any other questions about earning AAdvantage miles with the Citibank AAdvantage Card, you may contact
Citibank at 1-888-766-2484.
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| Q: | How long does it take for my Citibank AAdvantage miles to post? | | A: | Your miles will be credited to your account within 30 days from your Citibank billing date.
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| Q: | What should I do if my miles are being posted to the wrong AAdvantage account number? | | A: | Contact Citibank at 1-888-766-2484 to have your account corrected. Please allow up to 60 days for mileage credit to begin appearing in the correct account. This applies to mileage posted from the time of the correction forward, not for previous postings. Mileage previously posted will remain in the account to which it was posted.
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| Q: | Why have I stopped earning miles for my Citibank purchases? | | A: | Perhaps you have reached your annual earning maximum or you have a credit to your account for returned merchandise. In the case of returned merchandise, when your new purchases exceeds the amount of returned merchandise, mileage posting will resume.
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21. Earning Miles With Hotels
| Q: | How do I receive mileage credit for my hotel stay? | | A: | To receive mileage credit when paying an eligible rate at a participating location, just remember to provide your AAdvantage number when you make your reservation or when you check in. In order to receive credit, you must reserve the room in your name and stay overnight. Only one member per room will be credited with AAdvantage miles.
If your hotel participates in the AAdvantage Incentive Miles program, they will either issue a voucher to you or send credit electronically. If you receive a voucher, please complete the required information and then mail it to the address on the voucher. After the voucher is received, your mileage will be posted within eight weeks. If the mileage is electronically submitted, please allow up to eight weeks from the transaction date for your mileage to post.
Note: Some participating hotels may have additional requirements in order to accrue AAdvantage miles.
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| Q: | Do I have to purchase an airline ticket in order to earn hotel miles? | | A: | No. When you are staying at a participating hotel and paying an eligible rate it is not necessary to purchase an airline ticket in order to earn AAdvantage miles.
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| Q: | Can I receive mileage credit for staying at a hotel prior to my enrollment in the AAdvantage program? | | A: | No. Any transactions completed prior to your enrollment in the AAdvantage program are not eligible to earn miles.
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| Q: | How long does it take for hotel miles to post? | | A: | Your mileage credit should be automatically posted to your account within 30 days of your stay if your AAdvantage number was provide at the time you made your reservation or at check in.
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| Q: | How many miles can I earn from staying at a hotel? | | A: | The amount of miles awarded varies from each hotel company. Generally, mileage is awarded per stay, or per dollar spent on qualifying stays.
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22. Earning Miles With Car Rentals
| Q: | How do I receive mileage credit for renting a car? | | A: | To receive mileage credit when paying an eligible rate at a participating location, just remember to provide your AAdvantage number when you make your reservation with the car rental company or at the time of pickup.
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| Q: | Do I have to purchase an airline ticket in order to earn car rental miles? | | A: | No. When you are renting a car from an AAdvantage program participant, it is not necessary to purchase a ticket in order to earn AAdvantage miles.
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| Q: | Can I receive mileage credit for renting a car prior to my enrollment? | | A: | No. Any transactions completed prior to enrollment are not eligible to earn miles.
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| Q: | How long does it take for my rental car miles to post? | | A: | Your mileage credit should be automatically posted within 30 days of the rental if your AAdvantage number was provided at the time of booking or pickup.
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| Q: | How many miles can I earn from renting a car? | | A: | The amount of miles awarded varies from each car rental company. Generally, mileage is awarded per day, or per dollar spent on qualifying rentals.
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23. Earning Miles With AAdvantage Dining
| Q: | How do I receive miles from the AAdvantage Dining program? | | A: | You can register up to three credit or debit cards with the AAdvantage Dining program. Then, when you use the card at participating restaurants, you earn ten AAdvantage miles for every dollar you spend.
Mileage credit is limited to once per participating restaurant per calendar month, with a limit of 6,000 miles per visit.
View more information about the AAdvantage Dining Program.
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24. Using AAdvantage Marketing Programs (Reward With Miles) For Your Business
| Q: | What is the AAdvantage Marketing Programs? | | A: | AAdvantage Marketing Programs offers companies the opportunity to purchase AAdvantage miles and use them as a highly desirable incentive. Businesses large and small can give miles to increase sales, reward or motivate employees, and thank business partners. It's any easy and cost-effective way to get results while offering something that everyone wants - travel
Here are just a few ways that companies can use AAdvantage miles:
Customer Acquisition and Retention
Customer Rewards
Loyalty Programs
Sales Promotions
Employee Motivation
Special Events
Fund Raising
Distributor Incentives
Business to Business Incentives/Rewards
If you would like more information on the AAdvantage Incentive Miles program please call 1-800-771-5000, or visit www.aadvantage.com.
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25. Depositing AAdvantage Mileage Vouchers
| Q: | How do I deposit miles that were awarded with an AAdvantage mileage voucher? | | A: | If the voucher you received asks you to provide your name, address and AAdvantage number on the back, please fill in all information in the spaces provided and mail it to the PO Box indicated. Please allow 6-8 weeks for the miles to post to your account.
If the front or back of your voucher contains the depositAAmiles logo or Web address, you may deposit your miles electronically. Follow the directions listed on the voucher to deposit your miles online at www.depositAAmiles.com. This voucher can not be mailed in to receive mileage credit. Please allow up to 72 hours for miles to post to your account after depositing them online.
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26. Earning Miles With AAVacations
| Q: | How do I earn miles for an American Airlines Vacations package? | | A: | You can earn AAdvantage miles for traveling on select American Airlines Vacations packages. To receive mileage credit, just remember to provide your AAdvantage number when you make your reservation with American Airlines Vacations.
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| Q: | How many AAdvantage bonus miles will I earn by booking my vacation online at AAVacations.com? | | A: | You will earn 500 AAdvantage bonus miles for every booking made online at AAVacations.com.
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| Q: | In the past, I earned 1,000 AAdvantage bonus miles every time I booked online at AAVacations.com. Did that change? | | A: | Yes. In the past, customers earned 1,000 AAdvantage bonus miles for each booking made online at AAVacations.com. Effective January 15, 2009, customers will earn 500 AAdvantage bonus miles for each booking made online at AAVacations.com.
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| Q: | If I made a booking online at AAVacations.com before January 15, 2009, but I haven't traveled yet, how many AAdvantage bonus miles will I earn? | | A: | You will earn 1,000 AAdvantage bonus miles for all travel booked and purchased online at AAVacations.com prior to January 15, 2009, even if you haven't yet traveled.
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| Q: | Whom should I contact if my American Airlines Vacation miles have not posted? | | A: | If mileage from an eligible American Airlines Vacations package has not been posted, please call American Airlines Vacations at 1-800-321-2121.
To find out more information about American Airlines Vacations, visit www.aavacations.com.
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| Q: | How do I obtain a refund for an American Airlines Vacations Tour Package? | | A: | Application for refunds, if permitted must be made in writing 30 days of scheduled return and must be accompanied by all negotiable tour vouchers and air tickets. Allow 4-8 weeks for processing. Include your telephone numbers with correspondence, and mail to;
American Airlines Vacations
Customer Service - MD 5445
P.O. Box 619616
DFW Airport, TX 75261-9008
No refunds will be given on unused or partially used land components or features, including unused hotel nights or other package components (i.e. transfers).
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