AAdvantage FAQs

Account summary and mileage balance

I have questions about my account. Where should I go?This content can be expanded

You can see your account summary and transactions on aa.com/myaccount. If you still have questions:

How do I get my AAdvantage card?This content can be expanded

Download the American Airlines app to see your card or print it at aa.com/myaccount. Please note that elite status membership cards cannot be printed.

When are miles credited to my account? This content can be expanded
How can I keep my miles from expiring? This content can be expanded

Just earn or redeem miles on American or with an AAdvantage partner at least once every 18 months. We’ll automatically extend your mileage expiration date 18 months from the date of your most recent activity.

Your account summary shows the number of miles you have and the earliest date they could expire.


Award travel

How do I book award travel on other airlines?This content can be expanded

Contact Reservations for assistance with booking award travel on other airline partners. Service charges may apply.

Other airline award charts and travel information:

Can I combine award travel and a fare sale in one reservation? This content can be expanded

No. You'll need to book 2 separate reservations. To ensure you can confirm both itineraries, it's a good idea to put the award reservation on hold and then book the fare sale reservation.

Can I book award travel for multiple passengers using multiple accounts?This content can be expanded

Yes. You’ll need to book a separate reservation for each AAdvantage account. To ensure you can confirm award travel for all passengers, it's a good idea to put the first reservation on hold, and then book the second reservation.

What’s the difference between a Business/First and a First award? This content can be expanded
How long can I hold my AAdvantage award reservation? This content can be expanded

The time we'll hold an award reservation depends on how many days before departure you book:

Keep in mind, certain special awards and awards that include certain airline partners may have shorter hold times.

Why can’t I hold my award reservation? This content can be expanded

Certain awards, such as special awards, may require ticketing within a certain date range or by a specific date. If that date is earlier than the 5 day time limit, you are subject to the earlier date.

How far in advance do I need to make my award reservation?This content can be expanded

You can book awards from 330 days up to 2 hours before departure, but it's best to make your award reservation as soon as possible. There's no award processing fee if you make your reservation at least 21 days in advance or are an elite status member.

What do I do if I'm unable to use my award ticket? This content can be expanded

When you cancel your reservation, you can reinstate the miles to your account (a reinstatement fee may apply). Or you can have the ticket changed for travel on a different date and eligible flight as long as the ticket is still valid (a change fee may apply).

All travel on an award ticket must be completed within one year from the date it's issued.


Upgrades

500-mile upgrades

Can I buy upgrades for another person? This content can be expanded

Yes. Elite status members can pay to upgrade another AAdvantage member. Just go to aa.com, stop by any American Airlines ticket counter or contact us.

How soon can I use my upgrades?This content can be expanded

If you pay for upgrades at an airport kiosk, during check-in or with an airport agent, they are available immediately. Upgrades purchased on aa.com prior to check-in are available after 2 hours.

Once I buy upgrades, how soon will they show in my account? This content can be expanded

Your upgrade balance on aa.com will update 24-48 hours after you pay.

Why is my systemwide upgrade balance not displaying on aa.com? This content can be expanded

Details will only display if you’ve earned systemwide upgrades that have an expiration date in the current or future year. For questions about historical data, contact your elite service desk.

Why does my upgrade summary show upgrades as "used" for a future trip? This content can be expanded

Systemwide upgrades are deducted from your account at the time your upgrade is confirmed and are, at that time, considered used.

If I’m waitlisted on a future flight, will that show in my upgrade summary? This content can be expanded

No. Systemwide upgrades will not be deducted from your account until your request is confirmed. If you have questions regarding your wait list request, please contact your elite service desk.

How do I waitlist if I’m traveling on a one-way flight with multiple segments?This content can be expanded

If you’re traveling on an American flight and a seat in the upgraded cabin is not available at the time of booking, AAdvantage Reservations will add you to the waitlist for the longest flight in your itinerary. This allows us to ensure your upgrade is confirmed for your preferred flight first, before trying to confirm shorter connecting flights.

Once your longest flight is upgraded, we'll attempt to confirm or waitlist any shorter connecting flights. Depending on when your long-haul flight is confirmed, there could be some scenarios where we're unable to automatically add you to the standby list for connecting flights. If this happens, please ask the gate agent to add you to the upgrade standby list manually and your request date/time will be your check-in time.

Airport upgrade standby list

Why does my priority on the upgrade standby list change?This content can be expanded

We add customers to the airport upgrade standby list as they check in. As more customers are added, the list will change according to other customers' elite status levels and upgrade request times.

How are companion upgrade requests prioritized on the upgrade standby list?This content can be expanded

On the day of departure, companion upgrade requests are prioritized by the individual traveler’s elite status level and upgrade request date and time.

Why didn't my upgrade request show on the upgrade standby list?This content can be expanded

To be moved to the airport upgrade standby list, you need to have enough systemwide upgrades or AAdvantage miles in your account at least 48 hours before departure.

Log in to your account on aa.com to check your balance. If you are upgrading with 500-mile upgrades, you'll have the option to buy the required number of upgrades at check-in, at which time you will move to the airport upgrade standby list.


Miles

Earn miles

How do I get mileage credit? This content can be expanded

Include your AAdvantage number when you book or shop with AAdvantage partners. It’s also helpful to keep your receipts and boarding passes until you see the credit on your account.

Can I earn miles for someone else's activity? This content can be expanded

No. Only the person who flies, stays or rents will earn the miles. So, if you paid for someone’s ticket, the traveler would earn the miles.

Can I earn credit in more than one loyalty program? This content can be expanded

No. You can only earn credit in one loyalty program at a time.

Missing miles

How do I request missing miles? This content can be expanded

If credit does not appear, you can request missing flight miles online. For missing (non-airline) partner miles, contact the partner directly.

How long will it take for my missing miles request to be resolved?This content can be expanded

Please allow up to 10 days for travel on American Airlines and up to 30 days for travel on partner airlines.


Mileage Multiplier

I didn't multiply my miles when I checked in, can I still do that? This content can be expanded

Yes. Before your flight departs, go to aa.com and view your reservation or go to an airport kiosk and choose “reprint boarding pass” or "check baggage" and you'll see the Mileage Multiplier option.

Why wasn't I offered Mileage Multiplier for my trip? This content can be expanded

Mileage Multiplier may not be available in certain locations or for technical reasons.

Can I buy Mileage Multiplier after I fly? This content can be expanded

Yes. You can contact American to request Mileage Multiplier after you've landed.

What if I bought Mileage Multiplier but my flight is cancelled or re-routed? This content can be expanded

You'll still receive the bonus miles you paid for if your flight is cancelled or re-routed.


Promotions and registration

Do I have to register to get credit for a promotion? This content can be expanded

Some AAdvantage promotions require you to register. Please read the promotion page for more information.

Why won’t my promotion code work? This content can be expanded

If you're eligible, but unable to register for a promotion, contact us and have the promotional code handy.

What if I registered but didn't get credit?This content can be expanded

Please make sure you've met all of the requirements to qualify and allowed enough time for the promotional bonus to be credited. If the posting timeframe has passed, contact us.


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