AAdvantage FAQs

Account summary and mileage balance

  • How do I get my AAdvantage card?

    Download the American Airlines app to see your card or print it at aa.com/myaccount. Please note that elite status membership cards cannot be printed.

  • When are miles credited to my account?
  • How can I keep my miles from expiring?

    Just earn or redeem miles on American or with an AAdvantage partner at least once every 18 months. We’ll automatically extend your mileage expiration date 18 months from the date of your most recent activity.

    Your account summary shows the number of miles you have and the earliest date they could expire.

Award travel

  • How long can I hold my AAdvantage award reservation?

    The time we'll hold an award reservation depends on how many days before departure you book:

    Keep in mind, certain special awards and awards that include certain airline partners may have shorter hold times.

  • Why can’t I hold my award reservation?

    Certain awards, such as special awards, may require ticketing within a certain date range or by a specific date. If that date is earlier than the 5 day time limit, you are subject to the earlier date.

  • How far in advance do I need to make my award reservation?

    You can book awards from 330 days up to 2 hours before departure, but it's best to make your award reservation as soon as possible. There's no award processing fee if you make your reservation at least 21 days in advance or are an elite status member.

  • What do I do if I'm unable to use my award ticket?

    When you cancel your reservation, you can reinstate the miles to your account (a reinstatement fee may apply). Or you can have the ticket changed for travel on a different date and eligible flight as long as the ticket is still valid (a change fee may apply).

    All travel on an award ticket must be completed within one year from the date it's issued.


500-mile upgrades

  • How soon can I use my upgrades?

    If you pay for upgrades at an airport kiosk, during check-in or with an airport agent, they are available immediately. Upgrades purchased on aa.com prior to check-in are available after 2 hours.

  • How do I waitlist if I’m traveling on a one-way flight with multiple segments?

    If you’re traveling on an American flight and a seat in the upgraded cabin is not available at the time of booking, AAdvantage Reservations will add you to the waitlist for the longest flight in your itinerary. This allows us to ensure your upgrade is confirmed for your preferred flight first, before trying to confirm shorter connecting flights.

    Once your longest flight is upgraded, we'll attempt to confirm or waitlist any shorter connecting flights. Depending on when your long-haul flight is confirmed, there could be some scenarios where we're unable to automatically add you to the standby list for connecting flights. If this happens, please ask the gate agent to add you to the upgrade standby list manually and your request date/time will be your check-in time.

Airport upgrade standby list

  • Why didn't my upgrade request show on the upgrade standby list?

    To be moved to the airport upgrade standby list, you need to have enough systemwide upgrades or AAdvantage miles in your account at least 48 hours before departure.

    Log in to your account on aa.com to check your balance. If you are upgrading with 500-mile upgrades, you'll have the option to buy the required number of upgrades at check-in, at which time you will move to the airport upgrade standby list.


Earn miles

  • How do I get mileage credit?

    Include your AAdvantage number when you book or shop with AAdvantage partners. It’s also helpful to keep your receipts and boarding passes until you see the credit on your account.

Missing miles

Mileage Multiplier

Promotions and registration

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