Q:  I forgot my AAdvantage number or password, how do I retrieve them?
A:  Please visit aa.com (which can be done from your mobile device) and follow the directions to retrieve your AAdvantage number and/or reset your password.
Q:  When do I need to log in to the application?
A:  For your protection, we require you to log in using your AAdvantage number and password to access most information on the application. You have the option for the application to remember your password - just opt in at log in.
Q:  How do I log out of the application?
A:  iPhone: Pull down the window shade on the home screen or in the My Account section and select the "Log Out" button.
Android: Select the menu button at the bottom of your device and select "Log Out."
Blackberry: Select the menu button and select "Log Out."
Windows 7: Go to the My Account section and select "Log Out."
Q:  How do I tell the application to stop remembering my password?
A:  If you opted in to have the app remember your AAdvantage number and password, you can opt-out by selecting the "Log Out" button. When you log in again, make sure the option to keep you logged in is "off."
Q:  How is my privacy protected?
A:  Your privacy is important to us. We protect your online information in the same way we protect our passenger information obtained through telephone reservations and the AAdvantage program. The guidelines we use for protecting the information you provide us is listed in our Privacy Policy which you can find off the information menu.
Q:  Why do I have to enter my password again when I'm already logged in on the application?
A:  If you are logged in, the only time you have to enter your password again is if you select a button that links you to aa.com. For security and privacy purposes, you will be asked to re-enter your password.
Q:  How do I become an AAdvantage® member?
A:  Select the AAdvantage Enrollment button on the home screen and you will be directed to the form. Enter your information for immediate enrollment.
Q:  I have the application open, but I'm having problems getting the system to respond. What should I do?
A:  Check to see if you can access other URLs. If not, you may be out of the area covered by your service provider. If you can access other URLs, there may be a temporary problem with the site, so please try again later. If the problem persists, call us at 1-800-222-2377.
Q:  How can I view my reservations?
A:  If you are logged into the application, select "My Trips" under Plan Travel from the top navigation bar to see a list of your upcoming reservations. If you are logged in and you have a flight within 72 hours, it will display on your home screen. If you are not logged into the application, select "View Reservation & Check In" from the home screen and then enter first name, last name and record locator.
Q:  When will my upcoming flight be shown on the home screen?
A:  If you are logged in to the application and you have a flight departing within 72 hours, your home screen will display your flight information. You can swipe to see more flights in the itinerary from the home screen as well. You can also rotate your device to see flight details in landscape view. If you do not have a flight departing within 72 hours, you will see the normal home screen with a list of features.
Q:  How do I refresh information on the application?
A:  Android and Blackberry: You can refresh any screen by selecting the bottom menu and selecting "Refresh."
iPhone: If you are logged in and on the home screen or in My Account, you can refresh the information by pulling down the window shade.
Windows 7: You can refresh by selecting the refresh icon on your screen.
Q:  How do I use landscape view within the application?
A:  iPhone: Landscape view is only supported for the "Flight Details" view under "My Flights" or via the home screen if your itinerary is within 72 hours of departure.
Android: All screens are supported in landscape mode except for the mobile boarding pass screen.
Blackberry and Windows 7: Screens are not supported in landscape view.
Q:  Can I view or change my seat assignment on the application?
A:  Yes. By selecting the seat icon you will be presented with a seat map showing available seats within the app if you are logged in and are either an Executive Platinum, Platinum, Gold or Premium customer or if you are a regular AAdvantage customer who has a stored credit card. For our regular AAdvantage customers who have a stored credit card, you may also be asked if you would like to change your seat during check-in and will have the ability to purchase Preferred Seats.

If you do not fall within other criteria to view seat maps in the app, when you select the seat icon you will be sent to aa.com to view or change your seat assignment.
Q:  What is the "Email This" feature that is displayed when viewing an itinerary?
A:  This feature allows you to email a snapshot of the itinerary information to anyone in your contacts. This feature does not send updated flight information. In order to receive updated flight information, please sign up for a Flight Status Notification by selecting the "Flight Status Notification" button on the "Flight Details" screen.
Q:  Are there any special circumstances in which I cannot use Flight Check-In on the application?
A:  You are not eligible to use Online Flight Check-In if:

  • The first flight for which you are checking in is NOT operated by American Airlines, American Eagle or American Connection®
  • You are traveling on a military fare
  • You are traveling with a pet
  • You are traveling with a weapon or firearm
  • You are traveling with an oxygen container
  • You are an unaccompanied minor
  • It is not between one and 24 hours before your flight within the U.S., Puerto Rico or the U.S. Virgin Islands or between two and 24 hours before your international flight

If you need more information, please go to the Contact American section and call the Flight Bookings number or the AAdvantage Reservation desk.
Q:  Who can use Flight Check-In on the application?
A:  You can use Flight Check-In if you meet all of the following requirements:

  • You log in with your AAdvantage number and password OR you know the name and six-character record locator of the passenger
  • The passenger is traveling on an American Airlines or American Eagle electronic ticket (including e-tickets issued by travel agencies or other online sources)
  • The passenger is booked on a flight that is less than 24 hours but more than one hour before departure for travel within and between the U.S., Puerto Rico or the U.S. Virgin Islands, OR the flight is less than 24 hours but more than two hours before departure for travel that's not within and between the U.S., Puerto Rico or the U.S. Virgin Islands
  • The passenger has a seat assignment
  • You are checking in only for American Airlines or American Eagle flights, or a carrier with which we have an electronic ticketing agreement. The first flight for which you are checking in must be on American Airlines or American Eagle to use Online Flight Check-In
Q:  How do I check my baggage after checking in on the application?
A:  After you have checked in, you may check your bags using any of the following options:

  • Curbside Check-In for U.S. and international departures (passport OR visa required for international travelers)
  • Self-Service Check-In (select "Already Checked In, Check Bags" option)
  • See an American Airlines agent
Q:  I am checked in on the application but the "Boarding Pass" button is not enabled and clickable for me. How do I get my boarding pass?
A:  If you have other passengers in your reservation, everyone must be checked in before you will be able to select the "Boarding Pass" button. To ensure that you are checked in, select "Check In" and make sure it is indicated by your name on the list that you are checked in. If you are checked in, you can go to the airport to get your boarding pass and also to check your bags using any of the following options:

  • Curbside Check-In for U.S. and international departures (passport OR visa required for international travelers)
  • Self-Service Check-In
  • See an American Airlines agent

You can also go to aa.com and print your boarding pass by retrieving your reservation.
Q:  Can I check in for my return flight at the same time as my outbound flight?
A:  Customers traveling with e-tickets who have return flights within 24 hours of departure may check in for both outbound and return flight segments at the same time.
Q:  Why did the application send me to aa.com to continue Flight Check-In?
A:  You will be sent to aa.com to continue Flight Check-In if your itinerary has any of the following conditions:

  • You are traveling with an infant under the age of two
  • You do not have a pre-reserved seat
Q:  What time should I arrive at the airport?
A:  The amount of time needed to complete all check-in requirements varies depending on your itinerary. A good rule of thumb is to arrive at the airport two hours before U.S. flight departures and four hours before international flight departures. See www.aa.com/arrivaltimes for more details.
Q:  How can I view the airport standby list?
A:  In order to view the standby list, you must have already requested to be placed on the standby list. You can view the list by selecting the green bar displayed with your flight information. To request to be placed on the standby list, please see an airport agent.
Q:  How do I use the mobile boarding pass within the application?
A:  If you are eligible, you will see a mobile boarding pass when you select the "Boarding Pass" button on your itinerary. You can view your itinerary either on your home screen or in the My Flights section when you select the flight to view details. You can present this boarding pass at the security checkpoint and at the gate to board your flight. To obtain a paper boarding pass or to check baggage, visit a Self-Service Check-In machine when you arrive at the airport or stop by Curbside Check-In, which is available for U.S. and international departures (passport OR visa required for international travelers).
Q:  Why didn't I get a mobile boarding pass?
A:  To be eligible for a mobile boarding pass, you must be departing from and connecting through TSA approved cities. Visit www.aa.com/mobileboarding to learn which cities are TSA approved. Also, if you are traveling internationally some countries may require passport verification or additional travel documents that must be presented at the airport.
Q:  What if I do not have connectivity at the airport and need to show my mobile boarding pass?
A:  If you have already viewed your mobile boarding pass, it will be cached on your application. To retrieve the mobile boarding pass, go to the "More Menu" and select "Boarding Pass." All mobile boarding passes will be cached in the application for 48 hours.
Q:  What terminal maps are available on the application?
A:  Terminal maps are available for these six airports: DFW (Dallas/Fort Worth), JFK (New York Kennedy), LAX (Los Angeles), LGA (New York LaGuardia), MIA (Miami) and ORD (Chicago O'Hare). If a terminal map is available, the gate or baggage icon will be blue and clickable. If a terminal map is not available, the gate and baggage icon will be gray. More terminal maps may be available in the future.
Q:  What is the "Parking Reminder" and how do I set it?
A:  This is a tool you can use to remind you where you parked at the airport by taking a picture and/or writing notes. The parking reminder is found within your itinerary. Please note that this is not a GPS-based feature yet.
Q:  Is my GPS location used within the application?
A:  At this time, GPS is only used to detect the airport nearest you when using Flight Status or Flight Schedules. By enabling this feature, we will pre-populate the nearest airport we service. In addition, if you are using the AAdvantage Dining feature, you have the option to allow GPS to determine restaurants closest to your location.
Q:  How do I request an upgrade?
A:  To request an upgrade, select "Manage Your Flight" from the "Flight Details" section of your reservation. You will be directed to aa.com to complete the process.
Q:  How do I create a Flight Status Notification?
A:  To create a Flight Status Notification by flight number, select "Notifications" from the "More Menu." If you have set preferences in your profile for notifications, select the "Notification Center" button on the "Flight Details" screen of one of your flights. You will be directed to the Notification Center on aa.com to manage your notifications.

You can also select "Flight Status Notification" under Travel Information from the top navigation bar.
Q:  What information can be found in My Account?
A:  You can find your account balance, elite status qualification graph and upgrade balance for the current month. If you are a regular member, you will also be able to view and save an image of your AAdvantage card. If you would like to view your account activity or your balance for the previous six months, then select "My Account" under AAdvantage from the top navigation bar.