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Reservations FAQs - Fares
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| Q: | Where can I find fare sales? | | A: | For the latest fare specials, logon to AA.com and select 'Net SAAver & Special Offers' on the side menu.
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| Q: | How do I find a lower fare? | | A: | Follow these helpful tips to obtain the lowest available fares on AA.com:
- If logged in, make sure that you have selected "Economy With Restrictions" in your AA.com account profile. To view your selections once logged in, click on "My Account" ,select the "Reservation Preferences" tab and view your "Preferred Class of Service" section. Click on the red "Submit" button to save any changes.
- Use the "My Dates are Flexible" feature to search up to 31 days at a time for the best fares to your destination. In the "Book Flights” section on our homepage, click on the "My Dates are Flexible" link. Input your travel information and click on the red "GO" button. Select your desired fare to obtain the available travel dates.
- Select 'Search by Price & Schedule' which allows you to find the lowest fare available for your specified itinerary as well as the difference in price by cabin. This view provides the ability to select your outbound flights and your return flights, up to a maximum of 15 different flight options. Please review our demo for more information.
- Click on the "Deals" button in the "Book" section on our homepage. Use the "Search All Fare Sales" feature to narrow your search. Enter your departure city and click on the red "GO" button. A list of your search results may display and you can click on the blue fare link to continue your online booking.
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| Q: | How do I guarantee my fare on AA.com? | | A: | Reservations placed on hold on AA.com will be guaranteed for 24 hours or until midnight the following day, whichever gives you more time. In the event that your reservation is canceled during that period due to advance booking requirements, please contact American Airlines Reservations.
For example, if you are purchasing a fare with a 7-day advance purchase requirement and today is the last day to qualify, you must purchase your ticket by the end of today.
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| Q: | Why did I receive a price change notice? | | A: | Prices can change due to fluctuations in availability in flights and fares. You will see a price change notice when the fare is either higher or lower than what was originally displayed.
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| Q: | What is an unrestricted fare? | | A: | Wholly unrestricted fares are fully refundable and do not have advance purchase requirements. If you purchase a ticket that is identified as an unrestricted fare, you can make changes to your flight with no change charge (based on seat availability). However, an additional collection of fare may apply.
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| Q: | How can I view the fare rules? | | A: | Click on 'Detailed Fare Rules' during the reservation process. It is important to know that sometimes two or more fares have been combined to create the price for the flight you have booked. When this occurs, you can use the 'Detailed Fare Rules' button to find information about all of the fares included. In this case, the most restrictive of the fare rules will apply to the entire itinerary.
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| Q: | What should I do if I don't understand the fare rule that was displayed when I booked my reservation? | | A: | Please contact
AA.com Web Services for an explanation of the fare rule. Please have your name, flight number, and travel date or Record Locator available to give to the American Airlines representative.
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| Q: | What if my fare is reduced in the future before I leave - can I get the difference in fares refunded? | | A: | This answer is dependent on the type of fare purchased as each fare has its own fare rules. You will pay any applicable change charge on the fare you purchased before the difference in fare is refunded in the form of a travel voucher. If the refund amount is less than the change charge, no refund would apply. You may contact American Airlines Reservations to have an agent evaluate your ticket.
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| Q: | If the fare I purchased goes up - do I have to pay the difference? | | A: | No, you will not be responsible for the differences in the fare that you have purchased and the current fare, as long as no changes are made to the reservation.
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For fare purposes, how are passengers defined based on age? | | A: | For fare purposes, passengers are defined as follows:
- Adult - Age 12 - 64
- Senior - Age 65 and older
- Child - Ages 2-11
- Infant in a seat - Younger than age 2, must be at least 2 days old to travel. Applies to domestic travel, must be booked at same time as accompanying adult(s).
NOTE: Children under 15 who are traveling alone are subject to special restrictions and cannot be booked on AA.com. See our Traveling With Children and Infants page for more information.
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| Q: | Do you have any emergency or bereavement rates/discounts? | | A: | We do offer emergency fares for different situations. You cannot obtain these fares on AA.com and will have to contact American Airlines Reservations.
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| Q: | Do you offer Government or Military Fares? | | A: | American Airlines, American Eagle and AmericanConnection® may offer Government or Military Fares in some markets. For further information, please call American Airlines Reservations at 1-800-433-7300.
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