Q:  What is the airport upgrade standby list?
A:  This is a list maintained by the airport, which allows customers with unconfirmed upgrade requests to continue to be prioritized as they standby for an upgrade. Customers can be added to the airport upgrade standby list no more than 24 hours prior to departure.
Q:  What if my upgrade is not confirmed by the time I check in?
A:  If your upgrade is not confirmed as of check-in time, we will automatically add you to the airport upgrade standby list. If you are upgrading using your miles or a systemwide upgrade, you must have the sufficient balance available in your account at least 48 hours prior to departure to be moved to the airport standby list. If you are using 500-mile upgrades, you may purchase the required number of upgrades at check-in. Once at the airport, you can view the airport upgrade list on the American mobile app, as early as four hours before departure, or on the Gate Information Display close to departure time. As upgrade requests are confirmed, a checkmark will appear next to each name. Once your upgrade has cleared, the mobile app and Passbook will automatically update your mobile boarding pass.
Q:  How does this work if I'm traveling on a one-way trip that has multiple flight segments?
A:  If a seat in the upgraded cabin is not available at the time of booking, AAdvantage Reservations will add you to the waitlist for the longest haul flight in your itinerary. This allows us to ensure your upgrade is confirmed for your preferred flight first, before trying to confirm any shorter connecting flights. Once your longest haul flight is upgraded, we will attempt to confirm or waitlist any shorter connecting flights associated with your one-way trip.

Depending on the time your long haul flight is confirmed, there could be some scenarios where we are unable to automatically add you to the standby list for connecting flights. Should that occur, please ask the Gate Agent to add you to the upgrade standby list manually. In this scenario, the request date/time will be your check-in time.
Q:  When will my upgrade request be added to the airport upgrade standby list?
A:  This will occur automatically when you check in for your flight. When you check in on aa.com, a message will display advising that your request has been added to the upgrade standby list. If you check in via a Self-Service machine or the mobile app, you will not see a message advising your request has been added, but rest assured this has been handled behind the scenes. American is working on future enhancements that will advise customers they've been added to the airport upgrade standby list through our other check-in channels.
Q:  Will you use my original request date/time or my check-in time when adding my upgrade request to the airport upgrade standby list?
A:  Your request will be added to the airport upgrade standby list using your original upgrade request date/time.
Q:  How is the airport upgrade standby list prioritized?
A:  The airport upgrade standby list is prioritized by AAdvantage elite status level first, then your original upgrade request date/time, with fares booked in Y and B first, followed by all other fares. The type of upgrade requested does not have any influence on how your request is prioritized.
Q:  Why does my priority on the airport upgrade standby list change as we get closer to departure?
A:  Customers are added to the airport upgrade standby list as they check in. As more customers are added, the list will naturally fluctuate to account for customers who may hold a higher elite status level and/or requested their upgrade earlier.
Q:  How can I check the status of my upgrade request on the day of departure?
A:  As early as four hours prior to departure, you can view your status on the airport upgrade standby list using the aa.com app. You can also view your status on the display at the departure gate.
Q:  How are upgrade requests for a companion prioritized on the airport upgrade standby list?
A:  On the day of departure, companion upgrade requests are prioritized by the individual traveler's elite status level and their upgrade request date and time.
Q:  Why didn't my upgrade request automatically move to the airport upgrade standby list?
A:  In order to be moved to the airport upgrade standby list, you need to have the required number of systemwide upgrades or AAdvantage miles in your account at least 48 hours prior to departure. If the required balance is not available, your request cannot be moved to the upgrade standby list. You can check your balance by logging in to My Account on aa.com. If you are upgrading using 500-mile upgrades, you will be given the option to purchase the required number of upgrades at check-in.
Q:  I'm traveling on an AAirpass ticket and my upgrade has already been confirmed, but aa.com is not showing that information in the upgrade status table. Is there a problem with my upgrade request?
A:  There is a technical issue with showing the status of an upgrade request as confirmed when an AAirpass ticket is involved.
Q:  If I purchase 500-mile upgrades after check-in, can I return to aa.com at a later time to request to be added to the standby list?
A:  No, this option is only offered on aa.com during the check in process. You may, however, request to be added to the standby list at the airport via the Self-Service machine or with an agent. Please note that regardless of when or where you check in for your flight, the date and time from your original upgrade request will be used in conjunction with your elite status level to determine your priority on the standby list.
Q:  I initially requested an upgrade and changed my mind, can I be removed from the standby list?
A:  Yes. You will need to see an airport agent. You will not be able to change your selection on aa.com or at the Self-Service machine.
Q:  How can I determine my priority on the Airport Upgrade Standby List?
A:  You can obtain this information at the airport by viewing the upgrade list on the monitor at your departure gate, on the American mobile app four hours prior to departure, or by checking with an airport agent.
Q:  How do I cancel my upgrade request?
A:  You can cancel your upgrade request by calling your AAdvantage elite desk or AAdvantage Reservations at 1-800-882-8880.

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