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Frequently Asked Questions

Reservations

Travel Information

   Trip Insurance
   Check-In Information
   Online Flight Check-In General Information
   Online Flight Check-In Within and Between the U.S., Puerto Rico and the USVI
   Online Flight Check-In Beyond the U.S., Puerto Rico and the USVI
   Online Flight Check-In With Upgrades
   Mobile Boarding Pass
   Curbside Check-In
   Self-Service Check-In
   TSA Expedited Screening
   Secure Flight
   General Baggage Information
   Baggage Delivery
   Traveling While Pregnant
   Children Traveling
   Traveling with Pets
   Gates And Times
   Flight Status Notification
   During Your Flight
   Worldwide Sites

Travel Deals

AAdvantage

Customer Service

Travel Information FAQs

1. Trip Insurance

Q:  What is travel insurance?
A:  Travel insurance is the unique combination of insurance benefits and assistance services specifically designed to help protect travelers while away from home. Of course, like all other types of insurance, terms, conditions, and exclusions apply.
Q:  Why should I purchase travel insurance?
A:  Travel insurance insures your prepaid and nonrefundable tickets, accommodations and other travel expenses should an unexpected covered reason cause you to miss your trip.
Q:  How do I purchase travel insurance online?
A:  For eligible itineraries, we offer travel insurance and assistance through a third-party insurance provider on the payment page before finalizing your flight purchase on AA.com. The insurance provider is either Allianz Global Assistance or Mondial Assistance depending on your country of residence. For U.S. residents you can also purchase travel insurance now.
Q:  When is the latest I can buy travel insurance?
A:  U.S. residents can buy travel insurance up to midnight Eastern Time, the day before your departure. Residents of Brazil, Canada, Mexico and U.K can only buy travel insurance during the online flight purchase on AA.com.
Q:  Can I purchase travel insurance over the phone?
A:  Yes, U.S. residents may contact Allianz Global Assistance customer service 24 hours a day. Residents of Brazil, Canada, Mexico and U.K can only buy travel insurance during the online flight purchase on AA.com.
Q:  Can I speak with a customer service representative to get more information or if I have questions?
A:  Yes. Travel Insurance customer service is available to help.
Q:  Will I receive a confirmation email with my travel insurance details?
A:  Yes, if you provide your email address then the travel insurance provider will email it to you. If you do not provide your email address the confirmation will be sent via regular mail. Your confirmation will contain your travel insurance details, including a Certificate of Insurance/Policy.
Q:  What if I didn't receive a confirmation email?
A: 

If you don't receive your confirmation, it is possible the email may be in your SPAM folder; please check it for an email from the applicable address below. U.S. residents may visit the Allianz Global Assistance site to retrieve your policy. Non-U.S. residents can contact the insurance provider directly.
(US) Allianz Global Assistance US customerservice@allianzassistance.com
(BR) Mondial Assistance faleconosco@mondialtravel.com.br
(CA) Allianz Global Assistance questions@allianz-assistance.ca
(MX) Allianz Global Assistance Mexico travelprotect@allianz-assistance.com.mx
(UK) Allianz Global Assistance insurance@allianz-assistance.co.uk

Q:  Can I change or cancel my insurance policy?
A:  U.S. residents can modify or cancel a policy online by visiting the Allianz Global Assistance site to Manage Your Policy. Non-U.S. residents should contact the applicable travel insurance provider as cancellation policies vary by country of residence. You may incur additional costs for changes to your policy.
Q:  What is an example of a covered reason for cancellation?
A:  There are many covered reasons for cancellation. The most common reason travelers cancel their trip is due to injury or illness. Restrictions may or may not apply for existing medical conditions; please review your Certificate of Insurance/Policy for details.
Q:  Doesn't my credit card or auto, homeowner or health insurance provide coverage for me while I'm traveling?
A: 

Credit cards and conventional insurance provide important benefits, but in many instances, do not cover the prepaid or added expenses associated with changes to your travel plans. They often lack coverage for unforeseen travel expenses that stem from cancellations, interruptions or delays and may not extend to nonrefundable deposits and payments if you need to cancel or interrupt your travel. Plus, filing a claim on these policies could increase your premium costs. (Check your specific policies to determine the coverage/benefits available to you in a travel emergency.)

In addition, most U.S. health insurance benefits are reduced when policy holders travel out of network, and very few cover more than a fraction of the cost for overseas health care. More importantly, medical transportation from another U.S. or foreign city back home could be very costly. Travel insurance can help protect your trip costs and can cover many gaps left by these other plans. (Certain exclusions, conditions and limitations apply.)

Q:  Can I cancel my trip for any reason and receive a full refund?
A:  No. Trip Cancellation coverage will only refund prepaid, non-refundable payments if you have to cancel for an unexpected covered reason. Reasons may include sudden covered medical emergencies, death of a family member or traveling companion, certain terrorist acts, being called for jury duty, or bad weather that completely shuts down your common carrier. Please see the Certificate of Insurance/Policy for complete details. Terms, conditions, and exclusions apply. Simply changing your mind is not a covered reason.
Q:  Are there medical conditions or events that are not covered?
A:  Yes, every insurance plan contains restrictions and limitations. Some travel insurance plans include coverage for existing medical conditions and others do not. Certain events such as participating in high-risk sports like skydiving, extreme skiing, bungee jumping, and mountain climbing may not be covered. This information can be found in the terms and conditions of the policy you purchased or are considering purchasing.
Q:  Why isn't my travel insurance purchase displayed in my itinerary?
A:  Travel insurance products are sold by third-party insurance providers, not American Airlines. Therefore, you will receive a separate confirmation. All policy documentation will be sent directly to you from the insurance provider.
Q:  Is my travel insurance cancelled automatically if I cancel my travel arrangements?
A:  No. Please contact the applicable travel insurance provider as soon as possible to make any changes and/or cancellations to your travel insurance.
Q:  How do I file a claim?
A: 

Claims should be filed directly with your travel insurance provider.
(US) You can File a Claim online or download a form and mail it to P.O. Box 72031, Richmond, VA 23255-2031 or fax to 804-673-1469.
(BR) To file a claim, call the 24-hour call center (+55 11 4126-1980) or access the website where you will be able to obtain the necessary information and forms.
(CA) If an event covered by your certificate occurred, you can file a claim online or download a claim form on the claims website. Further directions for submitting your claim are available online. Alternatively, you may call the number listed on your Declaration Page to obtain a claim form.
(MX) To file a claim please call 01-800-999-9922 (24 hours) or email travelprotect@allianz-assistance.com.mx and you may obtain the necessary information and forms.
(UK) You may notify Allianz Global Assistance of a claim by phone on 020 8603 9958 (between 8am and 6pm Monday to Friday or 9am - 12 noon Saturdays).

Q:  How can I track my claim status?
A: 

To determine the status of a claim, contact your travel insurance provider.
(US) You can track claim status online.
(BR) You can obtain information about your claim by calling the 24-hour call center (+55 11 4126-1980).
(CA) Allianz Global Assistance will review your claim within 15 business days of receiving the completed claim form and all of the supporting documents in their office. Since claim statements and payment cheques for eligible claims are sent via mail, please allow additional time before calling to check your claim status.
(MX) To track your claim, call 01-800-999-9922 (24 hours) or email to travelprotect@allianz-assistance.com.mx
(UK) To check claim status, call Allianz Global Assistance by phone on 020 8603 9958 (between 8am and 6pm Monday to Friday or 9am - 12 noon Saturdays).

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2. Check-In Information

Q:  What time should I arrive at the airport?
A:  The amount of time needed to complete all check-in requirements varies depending on your itinerary. Refer to our Checking In section for additional information.

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3. Online Flight Check-In General Information

Q:  What is Online Flight Check-In?
A:  Online Flight Check-In is a service that enables American Airlines and American Eagle customers to check in for a flight from home, the office or anywhere there is an Internet connection. Additionally, if your itinerary includes a connection to a carrier with which we have an e-ticketing and online check-in agreement you may check in for your flights with these carriers as well. View the list of other airlines with online check-in agreements. Note: the first flight for which a passenger is checking in must be on American Airlines or American Eagle. Online Flight Check-In is also available when your first flight is operated by British Airways, Iberia or Japan Airlines. Your check-in request will be transferred to the operating carrier's website.

To use Online Flight Check-In, just visit aa.com, select the Flight Check-In tab in the upper right corner of the home page within the Reservations box then follow the simple instructions.

Please note that boarding passes for carriers other than American Airlines or American Eagle may not be issued depending on our agreement with the carrier involved. You may still use Online Flight Check-In for these carriers, but you will need to obtain a boarding pass directly from that carrier.
Q:  Who can use Online Flight Check-In?
A: 

You can use Online Flight Check-In if you meet all of the following requirements:

  • You log in to aa.com with your AAdvantage® number and password OR you know the name and six-character record locator of the passenger. You may also log in with the email address associated to your AAdvantage account. To use this alternate log in feature, the email address should be unique and not associated to more than one AAdvantage account.
  • The passenger is traveling on an American Airlines or American Eagle electronic ticket (including e-tickets issued by travel agencies or other online sources). Online Flight Check-In is also available when your first flight is operated by British Airways, Iberia or Japan Airlines. Your check-in request will be transferred to the operating carrier's website.
  • The passenger is booked on a flight that is:
    • Less than 24 hours but more than 45 minutes before departure for flights departing from U.S., Puerto Rico or USVI airports
    • Less than 24 hours but more than 90 minutes before departure for flights departing from all other airports
    • Less than 24 hours for flights operated by British Airways for travel that's not within and between the U.S., Puerto Rico or USVI
    • Less than 36 hours for flights operated by Iberia for travel that's not within and between the U.S., Puerto Rico or USVI
    • Less than 72 hours for flights operated by Japan Airlines for travel that's not within and between the U.S., Puerto Rico or USVI
  • The passenger has a seat assignment.
  • You are checking in only for American Airlines or American Eagle or a carrier with which we have an electronic ticketing agreement. The first flight for which you are checking in must be operated by American Airlines or Envoy Air Inc. to use Online Flight Check-In. Online Flight Check-In is also available when your first flight is operated by British Airways, Iberia or Japan Airlines. Your check-in request will be transferred to the operating carrier's website.
Q:  Are there any special circumstances in which I can't use Online Flight Check-In?
A:  You are not eligible to use Online Flight Check-In if:
  • The first flight for which you are checking in is NOT operated by American Airlines or American Eagle. However, if your first flight is operated by British Airways, Iberia or Japan Airlines, your check-in request will be transferred to the operating carrier's website.
  • You are traveling on a military fare.
  • You are traveling with a pet.
  • You are traveling with an oxygen container.
  • If the first flight for which you are checking in is operated by British Airways, Iberia or Japan Airlines, their check-in rules will apply. You may check with the operating carrier for more information.

When your travel is within or between the U.S., Puerto Rico and the USVI:

  • You are an unaccompanied minor.
  • It is not between one and 24 hours before your flight

When your travel is not within or between the U.S., Puerto Rico and the USVI:

  • You are traveling with an infant under the age of two
  • It is not between two and 24 hours before your flight
  • It is more than 24 hours before your flight operated by British Airways
  • It is more than 36 hours before your flight operated by Iberia
  • It is more than 72 hours before your flight operated by Japan Airlines
Q:  How can I expedite the online check-in process for my international trip?
A: 

AAdvantage members may go to “My Account” to add the following travel documentation:

  • Emergency Contact
  • Country of Residence
  • Passport Information
  • U.S. Resident Card information
Add travel documentation to your AAdvantage account profile now, and we'll add the information automatically when you use Online Flight Check-In on aa.com. Just keep your travel documentation updated in your profile. See the AAdvantage FAQs for more details.
Q:  Can I check in online for my return flight at the same time as my outbound flight?
A:  Customers traveling with e-tickets who have return flights within 24 hours of departure may check in for both outbound and return flight segments at the same time.
Q:  Can I use Online Flight Check-In if I have connecting flights? What if I'm connecting to another airline?
A: 

Yes. When your connecting flight is an American Airlines or American Eagle flight, you will be able to use Online Flight Check-In and obtain a boarding pass for each flight. You can also use Online Flight Check-In when your connecting flight is on another carrier, as long as we have an e-ticketing agreement with that carrier.

Please note that boarding passes for carriers other than American Airlines may not be issued depending on our agreement with the carrier involved. You may still use Online Flight Check-In for these carriers, but you will need to obtain a boarding pass directly from that carrier.

Q:  Can I view or change my seat assignment using Online Flight Check-In?
A:  Yes. When your itinerary is displayed prior to checking in, select the "Select" seats button to view or change your seat(s). You will be presented with a seat map showing available seats. Once you check in on aa.com, seat assignments can be viewed but cannot be changed. For flights operated by British Airways, Iberia or Japan Airlines you may check with the operating carrier for more seat information.
Q:  Do I need to print my boarding pass?
A: 

Yes, unless you choose Mobile Boarding Pass which is available for departures from select cities. You will need to present your boarding pass to airport security. Your printer should be set to print "8 1/2" x 11" copy using normal or better quality. The page orientation should also be set to "Portrait". If you are traveling on an American Airlines flight, you will receive only one boarding pass for each flight. If you are traveling on an American Eagle flight, the airline agent may retain the duplicate copy of the boarding pass and the additional copy is for your records.

If you have selected the "Email to Print" option with Online Flight Check-In, the boarding pass has been sent to you as an Adobe® PDF attachment to the email. You will need to open the file attached to the email and then print the boarding pass on your printer.

Q:  What if I am having problems viewing the PDF file attachment from my boarding pass email?
A:  Be sure that you have the appropriate software (Adobe® Acrobat® or Adobe® Reader®). There are Adobe Reader versions for MS Windows, MS Windows NT, OS/2, Macintosh, and Unix platforms. Download the Adobe Reader for free from Adobe*.
Q:  What if I am having problems printing the PDF file attachment from my boarding pass email?
A: 

If you can view the attachment correctly on your screen, but it fails to print correctly, you should do the following:

  • With the PDF file open in Acrobat or Acrobat Reader, choose Print from the File menu.
  • Windows Users : Check the "Print as Image" option in the Print dialog. If you don't see the option to "Print as Image" be sure that you have the latest version of Adobe Acrobat Reader. Download the Adobe Reader for free from Adobe*.

    Macintosh Users: Change the setting for the popup menu at the top of the dialog from General to Acrobat, and select Print as Image as the print method.
  • Select Print.
  • If you are still having trouble, additional information about troubleshooting printing problems for PDF files can be found through the following links at Adobe's site:
Q:  What should I do if I received a boarding pass attachment in email, but I can't view or print my boarding pass?
A:  To obtain a duplicate boarding pass, visit a Self-Service Check-In machine when you arrive at the airport or stop by Curbside Check-In.
Q:  I forgot to print my boarding pass when I used Online Flight Check-In? Can I go back and print it?
A:  Yes. View instructions for printing your boarding pass after you have used Online Flight Check-In. You may also visit Curbside Check-In, a Self-Service Check-In machine or see an American Airlines agent when you arrive at the airport to obtain a boarding pass.
Q:  What should I do if I used Online Flight Check-In but I lost my boarding pass?
A:  To obtain a duplicate boarding pass, visit a Self-Service Check-In machine when you arrive at the airport or stop by Curbside Check-In.
Q:  How do I check my baggage after checking in with Online Flight Check-In?
A: 

After you have checked in using Online Flight Check-In, you may check your bags using any of the following options:

Q:  What if I used Online Flight Check-In and can't make my flight?
A:  If you are unable to make your flights, please contact Reservations prior to flight departure to retain the value of your ticket. Charges or penalties may apply for changes, depending on the fare paid for the ticket.
Q:  Can I change my reservations online after using Online Flight Check-In?
A:  No, you are not able to change your reservation online once you have checked in. Please contact Reservations for assistance.

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4. Online Flight Check-In Within and Between the U.S., Puerto Rico and the USVI

Q:  Why is the "Email for use on Cell Phone or other Mobile Device" not available for my itinerary?
A:  To qualify for this boarding pass option, the itinerary must only contain a single passenger and depart and connect through an airport that has the capability to scan 2D barcodes on mobile phones at the TSA security check point. Visit Mobile Boarding for eligible cities. If the itinerary contains a return flight within 24 hours, the itinerary may also not be eligible.
Q:  Why am I required to provide infant information for Online Flight Check-In?
A:  American Airlines collects this information to have an accurate record of all passengers onboard the aircraft.
Q:  What does my printed boarding pass include?
A: 

You will have the following information available during your trip:

  • Your name, seat number and flight number
  • Daily weather forecast
  • Insight into activities and events taking place at your destination
  • Special offers, discounts or coupons to local places of interest
  • Have a connecting flight? You will have a printout of the airport map with locations for food and beverages as well as shops and services.
  • Traveling with your family? Additional boarding passes will include games to play on the plane.
Q:  How can I print my boarding pass in black and white?
A: 

To print your boarding pass, complete the following steps:

Mac:
1. Select the "Print Boarding Pass" button on the main boarding pass page.
2. Choose "Color Matching" from the settings drop down.
3. Choose "Other Profiles" from the profile drop down.
4. Choose "Generic Gray Profile" from the list and then select the "OK" button.

Windows:
1. Select the "Print Boarding Pass" button on the main boarding pass page.
2. Select either Grayscale or Pure Black and White under the Color/grayscale option at the bottom of the print dialogue window.

Q:  How can I print without the weather, destination highlights and offers?
A:  Select the "Print Without Destination Highlights" link on your boarding pass.
Q:  If I've checked in and printed a boarding pass with Online Flight Check-In, where should I go once I arrive at the airport?
A:  You can proceed directly to Security with your government-issued photo identification and boarding pass, then right to your departure gate where you wait for your boarding group to be called. Be sure to verify your gate assignment when you arrive at the airport as gate assignments and departure times may change. You must be at your gate for boarding at least 30 minutes prior to scheduled departure time. Reservations are subject to cancellation if you are not checked in and at the departure gate at least 15 minutes prior to departure.

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5. Online Flight Check-In Beyond the U.S., Puerto Rico and the USVI

Q:  If I want to use Online Flight Check-In for a flight that's not within or between the U.S., Puerto Rico or the USVI, what information am I required to provide?
A: 

You will need to provide:

  • Your country of residence
  • Passport name
  • Passport number
  • Expiration date
  • Date of birth
  • Gender
  • The country of issuance
  • Your nationality
  • An emergency contact
Attention AAdvantage Members!
Add travel documentation to your AAdvantage account profile now, and we'll add the information automatically when you use Online Flight Check-In on AA.com. Just keep your travel documentation updated in your profile. See the AAdvantage FAQs for more details.

Note: For flights operated by British Airways, Iberia or Japan Airlines, travel documents are optional when viewing a reservation on AA.com but will be required at time of check in with the operating carrier.
Q:  How do I update the name on my AAdvantage account to match my passport?
A:  If you need to update your first name or middle name, you can make a one-time change on AA.com by going to www.aa.com/MyAccount. If you need to make a change to your last name, go to www.aa.com/namechange for instructions. Both names must match to use Online Flight Check-In.
Q:  Why was I asked to enter my passport information twice?
A:  You may be asked to verify your passport number, expiration date and date of birth for security purposes.
Q:  Can I process the check in for everyone in my party at the same time?
A: 

Yes, as long as:

Q:  Can I use Online Flight Check-In if I am traveling with an infant?
A:  No. This service is not available for an infant traveling internationally. When travel is not within the U.S., infants under age two who do not pay a fare may be required to have a ticket and additional taxes may apply.
Q:  Can I get a boarding pass if I haven't checked in?
A:  No. You must check in before printing a boarding pass.
Q:  Will I be able to go straight to the gate once I have completed Online flight Check-in?
A: 

In most cases, you will be able to go straight to the gate however there are some countries that have special requirements. In these cases the following message will display when you check in online and will also appear on your boarding pass:

"Proceed to AA Ticket Counter before Security Screening."

Q:  How far in advance can I use Online Flight Check-In for a flight that's not within or between the U.S., Puerto Rico or USVI?
A: 

For flights within or between the U.S. Puerto Rico and the USVI, you can use Online Flight Check-In between one and 24 hours prior to your flight.

For flights beyond between the U.S. Puerto Rico and the USVI, you can use Online Flight Check-In:

  • between two and 24 hours prior to your AA flight
  • 24 hours or less before your British Airways flight
  • 36 hours or less before your Iberia flight
  • 72 hours of less before your Japan Airlines flight
For British Airways, Iberia and Japan Airlines, your check-in request will be transferred to the operating carrier's Web site.
Q:  In what circumstances do I need to provide my U.S. Resident Card information?
A:  When you have indicated the United States as your country of residence and your passport nationality is other than the United States you will be asked to provide U.S. Resident Card information.

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6. Online Flight Check-In With Upgrades

Q:  Can I use Online Flight Check-In while traveling on 500-mile upgrades?
A: 

If your upgrade has already been confirmed, you must have the appropriate number of 500-mile upgrades in your account in order to complete check-in.

If your upgrade has not been confirmed at the time you use Online Flight Check-In, you will automatically be given the opportunity to be added to the Airport Upgrade Standby List on AA.com, at Self-Service Check-In or by an airport agent. The date and time of your original request, along with your elite status level, will determine your priority on the Airport Upgrade Standby List. Please note: you must have the appropriate number of upgrades in your account at the time of check in for yourself and, if applicable, your companion, in order to be added to the standby list.

Q:  Who may purchase 500-mile upgrades during Online Flight Check-In on AA.com?
A: 

All eligible AAdvantage members may purchase 500-mile upgrades during Online Flight Check-In, provided you meet the following criteria:

  • Your upgrade is already confirmed, and
  • You are the only traveler in the reservation
If you do not meet the criteria, you may still purchase the required 500-mile upgrades at the airport Self-Service machine or via an AA airport agent during check-in. Upgrades purchased via AA.com or at the Self-Service machine are offered at a discounted price.
Q:  Where do I need to travel in order to qualify for the option to purchase 500-mile upgrades during Online Flight Check-In?
A:  Upgrades may be purchased during Online Flight Check-In when you are traveling within the U.S., the U.S. Virgin Islands and Puerto Rico. If you are traveling between the U.S. and Central America or between the U.S. and the Caribbean, you can only purchase the required 500-mile upgrades at the airport Self-Service machine or with an AA airport agent during check-in. Upgrades purchased via AA.com or Self-Service machines are offered at a discounted price.
Q:  How do I pay for upgrades purchased during Online Flight Check-In on AA.com?
A:  If you need additional upgrades for your trip, you will be prompted to purchase the required number during the flight check-in process. You may purchase these upgrades with a credit/debit card.
Q:  Can I use credit/debit cards that I have saved in the Reservation Preferences area of My Account?
A:  Yes; however, you must be logged in to have access to your saved credit/debit cards. If you are not already logged in at the time of purchase, you will be given the opportunity to do so without interrupting the Online Flight Check-In process.
Q:  Will I receive a receipt for my upgrade purchase?
A:  Yes, you will have the option to request an email receipt at the time of upgrade purchase. This is the only point at which you will have the opportunity to request a receipt.
Q:  Can I purchase more upgrades than the minimum required for my trip?
A:  Yes, you may purchase additional upgrades, up to a maximum of 32.
Q:  If I purchase 500-mile upgrades during Online Flight Check-In, how soon will they be available for use?
A:  Upgrades will be available for use immediately. However, they will not appear in your account balance on AA.com until the following day.
Q:  If I cancel Online Flight Check-In, is my upgrade purchase cancelled as well?
A:  Yes. When you select the link to cancel flight check-in, your upgrade purchase transaction is cancelled at the same time.
Q:  Can I still purchase 500-mile upgrades prior to checking in for my flight?
A:  Yes, you can purchase upgrades in advance, outside of the check-in process, via AA.com or with a Reservations agent; however, these options require a minimum of two hours processing time. Upgrades purchased via AA.com are available at a discounted price.

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7. Mobile Boarding Pass

Q:  If I have a Mobile Boarding Pass on my cell phone or PDA, what should I do once I arrive at the airport?
A: 

At the airport, retrieve the boarding pass from your cell phone or PDA and make sure the entire barcode is visible on the screen. Also, turn the backlight setting for your phone/PDA display to the brightest mode. Proceed directly to Security with your government-issued photo identification and mobile boarding pass. Show the barcode at your security checkpoint as you would a paper boarding pass. If the scanner cannot read your barcode, a paper boarding pass will be required.

You may then proceed right to your departure gate where you wait for your boarding group to be called. Be sure to verify your gate assignment when you arrive at the airport as gate assignments and departure times may change. You must be at your gate for boarding at least 30 minutes prior to scheduled departure time. Reservations are subject to cancellation if you are not checked in and at the departure gate at least 15 minutes prior to departure

Be sure to have your boarding pass displayed on your mobile phone or PDA once your boarding group is called. You will need to show the mobile boarding pass to the gate agent for it to be scanned, as you would a paper boarding pass. If the scanner cannot read your barcode at the gate, a paper boarding pass will be required.
Q:  What is a Mobile Boarding Pass?
A: 

Now when you check in for your American Airlines or American Eagle flight departing from eligible cities, you can choose to receive your boarding pass for any nonstop and/or connecting flight with a single passenger electronically on your mobile phone or PDA.

  • When checking in on AA.com, choose the "Email to Cell Phone or other Mobile Device" option and include the email address for your mobile phone or PDA.
  • Retrieve your Mobile Boarding Pass via your email and save it to your phone for easy access at the security checkpoint (check your phone/PDA manual for options on how to save emails and view offline).

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8. Curbside Check-In

Q:  How can I pay for Curbside services?
A:  Please pay any associated baggage charges with a credit card. Tipping for skycaps is discretionary.
Q:  What is Curbside Check-In?
A:  A service provided at the curb of participating airports which allows you to check your bags, put any associated baggage charges on a credit card and get a boarding pass right at the curb. Curbside Check-In is available for passengers checking bags for an itinerary within the U.S.
Q:  Which airports offer Curbside Check-In?
A:  Refer to our Curbside Check-In section to see which cities offer this feature.

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9. Self-Service Check-In

Q:  What is Self-Service Check-In?
A:  American Airlines Self-Service Check-In is a fast and convenient way to check in for domestic and select international* destinations with an electronic ticket (E-ticket). You can choose an English, French, Japanese or Spanish language option, check in, select a seat, check bags, get a boarding pass and obtain an electronic receipt. Additionally you may add your AAdvantage number or just check a bag if you used Flight Check-In on aa.com. Eligible passengers can also standby for an earlier or later flight and request an electronic upgrade.
Q:  What airports have Self-Service Check-In?
A:  With machines in over 180 airports (with more to come), you'll enjoy a faster, easier check-in process in many U.S. and international locations served by American Airlines and American Eagle. For a complete list of airports, please see www.aa.com/selfservice.
Q:  Will all airports have Self-Service Check-In?
A:  We have installed machines in most domestic (and select international) airports. We will continue to evaluate customer requests, usage and products to determine the best locations for additional machines. For more information, please see www.aa.com/selfservice.
Q:  Where are the Self-Service Check-In machines located in the airport?
A:  The machines are located in front of the American Airlines ticket counter for baggage check in, in the ticket counter lobby, before the security checkpoint and in select gate locations for carry-on bags only. Additionally, Self-Service Check-In is now available in the lobby of the Chicago O'Hare Airport Hotel. For a complete list of machine locations, please see www.aa.com/selfservice.
Q:  What if I need help?
A:  As always, our airport agents will be available should you need assistance with Self-Service Check-In.
Q:  Who is eligible to use Self-Service Check-In?
A:  Any American Airlines or American Eagle passenger with an electronic ticket may use Self-Service. Customers traveling to international destinations can use Self-Service Check-In machines at select airports, see www.aa.com/selfservice for details.

Please remember to see an agent for special assistance if you are traveling with an infant, a pet, an oxygen container or if you are assisting an unaccompanied minor.
Q:  Do I need an electronic ticket to use Self-Service Check-In?
A:  Yes. The ability to use the Self-Service Check-In machines is one of the benefits of electronic travel. Electronic tickets issued by travel agencies as well as other online sources are also valid for use with Self-Service Check-In machines. In the near future, American Airlines will have 100% electronic ticketing.
Q:  Can I use Self-Service Check-In if I have a paper ticket?
A:  No. The Self-Service Check-In application is for electronic tickets (E-tickets) only. In the near future, American Airlines will have 100% electronic ticketing.
Q:  Can children traveling with an adult or as an unaccompanied minor use Self-Service Check-In?
A:  Yes. Unaccompanied Children (children traveling without an adult) may use Self-Service Check-In however, for security reasons, unaccompanied minors must see an agent at the ticket counter.
Q:  Can I use Self-Service Check-In for International travel?
A: 

Yes, as long as you are traveling on an electronic ticket. You will be required to swipe your passport (for machine-readable passports) or manually enter information from your passport when using Self-Service machines for international check-in.

You will also be asked for an emergency contact, your country of residence, gender, date of birth and a visiting address for non-U.S. residents traveling to the United States. You may provide this information in advance on aa.com. Simply retrieve your reservation, select the appropriate reservation, then look for the "International Passenger Details" section.

You may also process any associated baggage charges.

Q:  Can I use Self-Service Check-In if I purchased my ticket from a travel agency or online agency?
A:  Yes, Self-Service Check-In can be used with tickets issued by any source.
Q:  What information does the U.S. government require in my flight reservation?
A:  For security reasons, the U.S. government requires collection of passenger travel information. The information required includes passport number, citizenship, country of residence, gender, date of birth, emergency contact name/phone, and temporary U.S. address for U.S. visitors. Most of this information can be added to your flight reservation online at aa.com. This will expedite the check-in process and save you time at the airport.
Q:  What is an "exception" and do I need to go to the ticket counter to complete the check-in process?
A:  There are a few circumstances where agent assistance is required to receive boarding documents, for example when the name on the passport does not match the ticketed name or when travel documents such as visas need to be verified. Should you encounter an exception, simply stay at the Self-Service Check-In machine and an agent will be there to assist you.
Q:  Can I check in today for a flight that leaves after midnight?
A:  Yes. You may check in for a flight that departs within 24 hours. Exception: For flights originating in Miami, you may check in within five hours.
Q:  What's the minimum check-in time for using Self-Service Check-In?
A:  In most airports, the minimum check-in time for using Self-Service Check-In is 30 minutes before flight departure, but it can range up to 90 minutes before flight departure in some airports. Specific cutoff times are listed on the front screen of the Self-Service Check-In machine. Please see suggested arrival times, checking in and security checkpoints for additional information.
Q:  What information does Self-Service Check-In need to find my reservation?
A:  Self-Service Check-In can easily find your reservation with either your passenger name record locator (PNR), e-ticket number, AAdvantage number, your destination city, or your flight number. Please use the American Airlines PNR and not a travel agent online booking record locator. For connecting flights, please use your final destination for the destination city lookup.
Q:  Do I need to swipe a credit card?
A:  No. A credit card is just one of the ways you can identify yourself at a Self-Service Check-In machine. We ask that you either swipe your passport, AAdvantage elite-status card (AAdvantage Executive Platinum, AAdvantage Platinum or AAdvantage Gold), your Admirals Club or AAirpass card with a magnetic strip or a major credit card. Please note that the name on your elite-status card or credit card must match the name as it appears on your e-ticket reservation. You may also look up reservations with just their record locator and name.
Q:  Will my credit card be charged when I use Self-Service Check-In?
A:  No. Your credit card is used for proof of identification purposes only.
Q:  Can I check my bags using Self-Service Check-In?
A:  Yes! With Self-Service Check-In machines that allows checked bags you can check bags under 50 lbs. measuring no more than 62 inches (measured length + width + height) and process any associated charges for domestic or international travel.

Self-Service machines are located directly in front of the American Airlines ticket counter. Your bag tags will be printed behind the ticket counter. An agent will check your photo ID, attach the tags to your bags and place them on the baggage belt.
Q:  Can I change my seat with Self-Service Check-In?
A:  Yes. You are able to change your seat upon initial check in based on availability at the seat selection screen.
Q:  Can I add my AAdvantage number to my reservation when checking in with Self-Service Check-In?
A:  Yes, you can add your AAdvantage number during the check-in process to ensure you get credit for your flight.
Q:  Can I get a boarding pass for my connecting flight?
A:  Yes! You can check in for a trip with up to four U.S. domestic segments from your originating airport to your destination airport. Please check the monitors for your connecting flight information.
Q:  How many passengers in one reservation can check in using Self-Service Check-In?
A:  You may check in up to nine people using Self-Service Check-In. If more people are present in your reservation, you may repeat the check-in process for the remaining passengers until everyone is checked in.
Q:  Can I standby for another flight with Self-Service Check-In?
A:  Yes! Self-Service Check-In will allow eligible passengers to standby for an earlier or later flight to the same eligible destination on the same date of travel at no charge. Any customer who wants to secure a Confirmed Flight Change may guarantee a seat on an earlier or later same-day flight when available for a charge.
Q:  Can I confirm another flight with Self-Service Check-In?
A:  Yes! Self-Service Check-In will allow eligible customers to confirm an alternate domestic flight to the same destination on the same date of travel. You'll be given up to three flight options and if seats are available within 12 hours of departure of alternate flights, you can confirm flight changes for a charge when traveling on a discounted fare. Learn more about confirmed flight change.
Q:  Can I upgrade to the next class of service using Self-Service Check-In?
A:  Yes! If you are an AAdvantage elite-status member (AAdvantage Executive Platinum, AAdvantage Platinum or AAdvantage Gold), or are a regular AAdvantage member flying with an unrestricted ticket, you'll be given the opportunity to upgrade to the next class of service (e.g., First Class, Business Class) on your American Airlines flight. Please note: when requesting an upgrade, all passengers in your reservation that are checking in with you must request an upgrade. If you do not have enough electronic upgrades in your account to cover the requested itinerary, you may purchase them at the Self-Service Check-In machine. Some international flights may not be eligible for electronic upgrades.
Q:  Can I purchase 500-mile upgrades with Self-Service Check-In?
A:  Yes, AAdvantage members checking-in for an itinerary that requires 500-mile upgrades can purchase the upgrades they need to complete their transaction and continue check-in through Self-Service.
Q:  Can I purchase tickets with a Self-Service Check-In machine?
A:  Not at this time.
Q:  Does Self-Service Check-In offer language options besides English?
A:  Yes. You may choose English, French, Japanese or Spanish.

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10. TSA Expedited Screening

Q:  What is the TSA Expedited Screening Program?
A:  Based on TSA criteria, certain AAdvantage program members were invited to opt-in to a TSA expedited screening pilot program. By opting in you give American Airlines permission to identify you to the TSA as an AAdvantage member who desires to participate in the pilot program and to share the information provided with the TSA when submitting your passenger reservation information to the TSA's Secure Flight system. American Airlines will not use or share the information collected for any additional purposes. Please visit www.aa.com/privacy for additional privacy information
Q:  What is Known Traveler ID?
A:  A Known Traveler ID number is used by the U.S. Government to uniquely identify travelers who participate in a trusted traveler program. If you are a U.S. citizen currently enrolled in a U.S. Customs and Border Protection's (CBP) Global Entry, NEXUS, or SENTRI Trusted Traveler program, you may wish to provide your nine-digit PASS ID (membership number) as you may be cleared more often by the TSA for expedited security screening at the checkpoint. Please note that all three CBP programs share the same nine-digit numeric PASS ID number. If you are a current CBP program member and you have a membership card, your PASS ID can be found on the back of your membership card. If you are a current CBP program member and you do not have a membership card you can obtain your membership number by logging into your Global Online Enrollment System (GOES) account. If you are not a current member of a CBP program, additional information is available from U.S. Customs and Border Protection

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11. Secure Flight

Q:  What is Secure Flight and what does it do?
A:  Secure Flight is a behind-the-scenes program developed by the Department of Homeland Security (DHS)/Transportation Safety Administration (TSA), to enhance the security of domestic and international commercial air travel through the use of improved watch-list matching. It is designed to improve the travel experience for all passengers, including those who have been misidentified in the past.
Q:  How does Secure Flight work?
A:  Secure Flight matches the name, date of birth and gender information for each passenger against government watch lists to:
  • Identify known and suspected terrorists
  • Prevent individuals on the No Fly List* from boarding an aircraft
  • Identify individuals on the Selectee List* for enhanced screening
  • Facilitate passenger air travel
  • Protect individuals' privacy
*When accessing a partner or information site, a new browser window or tab will open. To return to AA.com, close the browser window or tab.
Q:  Why is this good for me as a passenger?
A:  Providing this information is beneficial to passengers because it helps ensure you are not misidentified as a person on a government watch list.
Q:  Do I need to enter my Secure Flight Passenger Data every time I make a reservation?
A:  Yes, you will need to provide your Secure Flight Passenger Data each time you book/purchase a reservation. However, as an AAdvantage member, you can save time by storing your Secure Flight Passenger Data to your AAdvantage account by going to www.aa.com/MyAccount. We will retrieve the Secure Flight Passenger Data each time you make a reservation via AA.com or AA Reservations. If you are not an AAdvantage member, please enroll at www.aa.com/enroll.
Q:  How do I update my AAdvantage account with my Secure Flight Passenger Data?
A:  As an AAdvantage member, you can store your Secure Flight Passenger Data to your AAdvantage account by going to www.aa.com/MyAccount then, select "edit" next to your name to add your date of birth and gender.

If you’re not an AAdvantage member, join at www.aa.com/enroll and once your account has been created, you’ll be able to store your Secure Flight Passenger Data following the instructions above.

For step-by-step instructions for adding Secure Flight Passenger Data to your existing reservations, visit www.aa.com/secureflight.
Q:  What if I booked/purchased my ticket before the TSA mandate went into effect? Do I need to do anything?
A:  You will need to provide Secure Flight Passenger Data at least 72 hours prior to departure. If you're an AAdvantage member, we encourage you to update your Secure Flight Passenger Data now. Visit www.aa.com/secureflight for step-by-step instructions for adding Secure Flight Passenger Data to your AAdvantage account profile and to existing reservations.

If you're not an AAdvantage member, you can enroll at www.aa.com/enroll.
Q:  Can I fly the same day I buy a ticket since I'm required to have SFPD information in my reservation 72 hours prior to departure?
A:  Yes, we will collect and transmit the SFPD to the Department of Homeland Security when we ticket your reservation.
Q:  My driver's license has one name, but my name on my passport is different. Which one should I provide?
A:  You should ensure the name provided when booking your travel, as well as the name on your AAdvantage account, matches the government ID that you will use when traveling. Over time, you should strive to achieve consistency with all of your identification documents.
Q:  Am I required to add a middle name or initial for myself?
A:  The Secure Flight Final Rule requires "full name" as it appears on a person's non-expired government-issued photo ID that they will use when traveling. If the government-issued ID includes a middle name or initial, it is required under the Secure Flight Rule, and should be included when booking your reservation as well as on your AAdvantage account.
Q:  How should I enter the name on my reservation or AAdvantage account when it includes a title (such as "Mr.", "Dr.", "Ms.") or suffix (such as, "Jr.," "Sr.," "III," "IV") or special characters?
A:  A title such as "Mr." or "Dr." and name suffixes such as "Jr." or "III" do not need to be included in passenger names in reservations. If your name includes a hyphen or an apostrophe, it's OK to enter "SMITH-JONES" or "O'CONNER". When you book your reservation, it will appear as "SMITHJONES" or "OCONNER".

In addition, AAdvantage members updating their name at www.aa.com/MyAccount should not input a prefix along with their first name or a suffix along with their last name. Doing so might interfere with automated mileage accrual. An apostrophe, hyphen, or spaces may be included, as needed.
Q:  I have a long name. What should I do?
A:  The name on your AAdvantage account allows for up to 35 characters for first name, 35 for middle name, and 35 for last name. However, when booking a reservation on AA.com, you are limited to 30 characters for each name field, so your name may be truncated where necessary. If any one of your first, middle or last names exceeds the character limit, just enter the first 30 or 35 characters for that portion of your name and stop there. This will not impact your ability to earn AAdvantage miles.
Q:  Does the full name on all of my IDs have to match? What if my driver's license has only my middle initial, but my passport has my full name? Should I change my driver's license to match my passport?
A:  Secure Flight does not require that the names on all of your IDs be identical. Passengers should provide their name as it appears on their non-expired government-issued photo ID they plan to use when traveling. This provides TSA the best information possible to use when performing watch list matching. This will result in a better process for travelers and greatly reduces the number of misidentifications. By adding date of birth and gender, the number of misidentifications is reduced further and can more readily identify passengers who do not pose a threat.
Q:  How will Secure Flight impact names and information on a customer's AAdvantage account? Will the name on my account need to be updated or changed?
A:  The first and last name on your AAdvantage account does need to match the name that appears on the ticket in order to ensure miles will be correctly posted to your account. Mileage will accrue correctly even if the middle name or initial is present on the ticket but is not in the AAdvantage profile. Visit www.aa.com/namechange for more information regarding updating the name on your account.
Q:  How do I update the name on my AAdvantage account to match my government-issued photo ID?
A:  If you need to update your first name or middle name, you can make a one-time change on AA.com when you provide your Secure Flight information by going to www.aa.com/MyAccount. If you need to make a change to your last name, go to www.aa.com/namechange for instructions.
Q:  If the name printed on my boarding pass is different from what appears on my government ID, will I still be able to fly?
A:  Yes, you will still be able to fly. However, passengers should strive to obtain consistency between the name on their government-issued photo ID and their travel information. For the near future, small differences between the passenger's ID and the passenger's reservation information, such as the use of a middle initial instead of a full middle name or no middle name/initial at all, should not cause a problem for the passenger.
Q:  Can I retrieve my reservation on AA.com and add my Secure Flight Passenger Data if the ticket has already been purchased?
A:  Yes. Go to www.aa.com/secureflight for details.
Q:  If I have a reservation on hold, can I retrieve my reservation on AA.com and add my Secure Flight Passenger Data?
A:  Yes. Go to www.aa.com/secureflight for details.
Q:  What is a Redress Number?
A:  A Redress Number is a TSA issued code assigned to certain passengers whose names have erroneously appeared on the watch list. This number is not required to book a reservation on AA.com.
Q:  How does Secure Flight impact minors?
A:  With the exception of lap children, Secure Flight information is required for everyone, regardless of age.
Q:  I'm booking a reservation for someone else and I don't know their date of birth, can I still book a reservation/purchase a ticket?
A:  Yes. However, Secure Flight Passenger Data must be in the reservation to purchase the ticket. If you know the passenger's AAdvantage number and we already have their Secure Flight information on file, we'll give you the option to let us add it for you.
Q:  Can I save the Secure Flight Passenger Data for someone else?
A:  No. Privacy of individuals' information is an integral part of the Secure Flight program. In order to protect your privacy and that of others, you will only be able to save Secure Flight Passenger Data for yourself.
Q:  Why can't I change my name when I'm booking a reservation on AA.com?
A:  If you’re logged in as an AAdvantage member, we will automatically populate the name for your reservation from your AAdvantage account name. If the first or middle name you’re traveling under is different from the name on your AAdvantage account, you should first go to www.aa.com/MyAccount and change your name there. In order for the change to be captured, you will need to login again before proceeding with booking your reservation. If you need to make a change to your last name, visit www.aa.com/namechange for more information.
Q:  Why can't I change my first/middle name on my AAdvantage account on AA.com?
A:  There are two primary reasons you may not be able to change the first or middle name on your AAdvantage account on AA.com; either because you’ve already made the one-time change allowed or because you haven’t provided your date of birth and gender, which are required to update your name. Please visit www.aa.com/namechange for additional information.
Q:  I've updated the name on my AAdvantage account to show my full first name and middle name, but AA.com still shows just my first name in some places on the site. Is something wrong?
A:  No, while the home page and the My Account tab will show your full name based on your updates, we are still in the midst of making the necessary changes to AA.com to show your full name in all places. If your name appears correctly under My Account, then you can be assured that your changes were captured.
Q:  My last name has a hyphen in it. How should I enter it on my AAdvantage account?
A:  AAdvantage account names can include an apostrophe, hyphen or spaces, as needed.
Q:  What if I accidentally entered the wrong birth date or gender information? Can I change it on AA.com?
A:  No, you will need to fax your request, along with the proper legal documentation to the American Airlines AAdvantage Department at 817-963-7882.
Q:  What if I'm booking my reservation through a travel agency or third-party Web site will my stored Secure Flight Passenger Data automatically be added to my reservation?
A:  Please contact the respective party to learn about their policies pertaining to Secure Flight.
Q:  Why is the Secure Flight Passenger Data hidden from view for the other passengers in my party?
A:  Privacy of individuals' information is an integral part of the Secure Flight program. In order to protect your privacy and that of others, you will not be able to view Secure Flight Passenger Data for other passengers.
Q:  How will my information be kept safe?
A:  Privacy of individuals' information is a cornerstone of the Secure Flight program. TSA collects the minimum amount of personal information necessary to conduct effective watch list matching. Furthermore, personal data will be collected, used, distributed, stored, and disposed of in accordance with stringent guidelines and all applicable privacy laws and regulations. For more information, please visit TSA's Secure Flight Web site — www.tsa.gov* Keyword: Secure Flight.
Q:  Is this going to slow the security process down?
A:  By providing this information in advance, most passengers will not experience any differences from the way they traveled before.
Q:  What are the benefits of Secure Flight?
A:  Secure Flight will provide numerous benefits to the traveling public:
  • Protect sensitive watch list data
  • Enable authorities to address security threats sooner, keeping air travel safer. Secure Flight will match passenger information to watch lists well in advance of a flight, enabling authorities to respond in advance, enhancing traveler safety
  • Fair and consistent watch list matching process across all airlines reduces passenger's chance of being misidentified
  • Improved redress process enables those who are mistakenly matched to the watch list to avoid further problems in the future
Q:  Where can I learn more about the TSA Secure Flight program?
A:  For more information, visit www.aa.com/secureflight or www.tsa.gov*, Keyword: Secure Flight

*When accessing a partner or information site, a new browser window or tab will open. To return to AA.com, close the browser window or tab.

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12. General Baggage Information

Q:  I left an item on my flight or at the airport. How do I contact Lost and Found?
A:  If you left an item at the airport or on your flight, you will need to contact the Lost and Found office of the airport from or to which you were traveling. Our Airport Information and Ticket Counter Hours page provides links to the Web sites of many airports, which may provide assistance in contacting the appropriate Lost and Found office.
Q:  Do I need to be concerned about baggage and box embargoes?
A:  American Airlines does have baggage and box embargoes during certain times of the year. Some destinations outside of the continental U.S. also have additional limitations on checked baggage at specific times of the year. Please contact an American Airlines representative at 1-800-433-7300 to see if a baggage embargo is applicable for your itinerary and travel dates.

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13. Baggage Delivery

Q:  Can this service be purchased at the airport?
A:  At this time, customers are only able to purchase this service online up to two hours in advance of scheduled departure by visiting www.aa.com/bagdelivery or maketraveleasier.com/aa.
Q:  Can this service by purchased through a Reservation Agent?
A:  Not at this time. For now, all orders for this service must be placed online up to two hours in advance of scheduled departure by going to www.aa.com/bagdelivery or maketraveleasier.com/aa.
Q:  How do I pay for this service?
A:  Payment for this service is made directly to VIP Luggage Delivery using a major credit card (American Express, MasterCard, VISA or Discover card) at the time of order.
Q:  Can I pay for this service with an American Airlines gift card or a Fly Now Pay Later American Airlines Credit Card?
A:  Payment for this service is made directly to VIP Luggage Delivery so we cannot accept American Airlines gift cards or Fly Now Pay Later American Airlines Credit Cards for Baggage Delivery Service.
Q:  Do American Airlines AAdvantage Executive Platinum, Platinum and Gold members get a discount on this Baggage Delivery Service?
A:  Discounts are not being offered at this time for elite members.
Q:  Is the price of this service in addition to my regular baggage fees?
A:  Yes. Any applicable bag fees will need to be paid to American Airlines at the airport during the time of check-in.
Q:  Is there a surcharge for overweight of oversized luggage?
A:  There is no surcharge for overweight or oversized luggage.
Q:  What are the weight limits for baggage and what will be considered and oversized bag?
A:  There are no weight limits for VIP Luggage Delivery. We follow the same guidelines set forth by American Airlines.
Q:  Do customers need to do anything special to their bags to prepare them for the delivery service?
A:  No. During the ordering process, customers will be prompted to enter a detailed description of the bags that they wish to include with the order. When you check your luggage with American Airlines, a special indicator will be printed on your bag tag to help our representative correctly identify your luggage. These also assist us with tracking.
Q:  How do customers know if their order has been placed correctly?
A:  Once the order has been placed, an email confirmation will be sent to the email address that the customer has provided. Customers will also be given a confirmation number once their order has been placed.
Q:  Are there any group discounts? For example, will I get a discount if I schedule delivery for a large group with 40 or 50 bags?
A:  At this time we are not offering group discounts. Standard pricing will apply for any Baggage Delivery Service order.
Q:  How many customers can be placed on one order?
A:  One PNR can be used per order. Therefore, if multiple customers are traveling together under the same PNR they include their luggage in the same order. Each order includes up to 10 bags.
Q:  What if the customer and friend have different PNRs, but want to use the service together?
A:  All bags must be checked under the one PNR to be included in the order. Otherwise, two separate orders of the service are required.
Q:  Can customers use this service if flying on an international flight that arrives at a U.S. airport?
A:  Baggage Delivery Service is only available to inbound international customers that clear customs and are connecting to a U.S. Domestic flight. For example, a customer flying from Europe connecting through Miami and then flying to New York City could utilize the service. A customer traveling from Europe to Miami with no additional stops, could not utilize the service.
Q:  Is the luggage handled by this service covered against loss or damage?
A:  Yes. When your luggage is in American Airlines possession, view the Damaged Baggage page or the Delayed Baggage page for information. When your luggage is in the possession of VIP Luggage Delivery, we accept liability for lost or damaged luggage up to $500 per bag or $1,000 per passenger at no additional charge. Please refer to our Terms and Conditions section of our website for further details and qualifications.
Q:  What happens if the customer has to gate-check a bag when boarding their flight? Can they add that bag to their baggage delivery order?
A:  If customers have a gate checked bag, they will need to go to the claim area and claim the gate checked bag. VIP Luggage Delivery will deliver your original VIP Luggage Delivery Order.
Q:  What happens to the customer's bags if their flight is canceled or diverted?
A:  If a flight is canceled and/or rerouted, customers should contact the VIP Luggage Delivery call center at 1-877-VIP-0045 as soon as possible to advise them of the change. They will either cancel the order at no cost, or dispatch the revised arrival details to their drivers and proceed with delivery.
Q:  What happens if my luggage is delayed and doesn't arrive on the originally scheduled flight?
A:  We will contact you to obtain the airline-issued bag tag numbers that you received when you checked the luggage. We will file a claim on your behalf with the airline. We'll the contact you with the claim information. We will also process a credit to your account. The airline will be responsible for the final delivery of your luggage.
Q:  What happens to bags if the customer takes earlier flight than what they booked?
A:  If a customer takes an earlier flight, they should contact the VIP Luggage Delivery call center at 1-877-VIP-0045 as soon as they change their flight information to inform them of the change.
Q:  What is the cancellation policy for the baggage service?
A:  Customers may cancel an order up to 24 hours in advance of arrival time without penalty. Cancellations made within 24 hours of scheduled arrival time are subject to a $15 cancellation fee. Simply contact the VIP Luggage Delivery call center to advise a representative of the change at 1-877-VIP-0045.
Q:  Am I entitled to a refund if there is an inclement weather delay in the delivery service area but my flight still arrived on time?
A:  Delays due to inclement weather or traffic will happen and may require additional time to be delivered. Please contact Customer Service at 1-877-VIP-0045 if you have further questions.
Q:  Can I cancel my VIP order right before my flight and not pay the $15 cancelation penalty if there are foreseen operational issues and/or weather delays?
A:  If you need to cancel your VIP Luggage Delivery order right before your flight, please contact Customer Service at 1-877-VIP-0045 to inform them about the cancelation. The $15 cancelation fee will still apply.
Q:  What if my travel plans change after I've placed the Baggage Delivery Service reservation?
A:  You may cancel an order up to 24 hours in advance of arrival time without penalty. Cancelations made within 24 hours of scheduled arrival time are subject to a $15 cancelation fee. Simply contact Customer Service at 1-877-VIP-0045 to advise a representative of the change.
Q:  Can I cancel up to 24 hours in advance even if my travel plans haven't changed?
A:  Yes. You can cancel your VIP Luggage Delivery order up to 24 hours in advance of your flight even if your travel plans have not changed.
Q:  What is the general cancellation policy for the baggage service?
A:  Customers may cancel an order up to 24 hours in advance of arrival time without penalty. Cancellations made within 24 hours of scheduled arrival time are subject to a $15 cancellation fee. Simply contact the VIP Luggage Delivery call center to advise a representative of the change at 1-877-VIP-0045.
Q:  When will the service expand and what will it expand to?
A:  American continues to evaluate its products and service to better suit its customers' needs. We will first closely examine the success of this new service and then evaluate how best to expand.
Q:  Can miles be earned with this service?
A:  Not at this time.
Q:  Where can I get more information or who can I contact if I have a question about by order?
A:  For more information about the service, visit www.aa.com/bagdelivery. To inquire about an order, customers can call 1-877-VIP-0045 or visit https://maketraveleasier.com/aa/faq.

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14. Traveling While Pregnant

Q:  What are the guidelines for traveling on American while pregnant?
A:  A medical certificate is required if travel is within 4 weeks of the delivery date in a normal, uncomplicated pregnancy

For domestic flights under 5 hours, travel is not permitted within 7 days before and after the delivery date. If you should need to travel within 7 days before or after delivery, a medical certificate is required as well as clearance from our Special Assistance Coordinator.

For International travel or any flights over the water, travel is not advised within 30 days of the due date, unless the passenger is examined by an obstetrician within 48 hours of outbound departure and certified in writing as medically stable for flight. Travel within 10 days of the due date for International travel must have clearance from our Special Assistance Coordinators. Travel within 7 days after delivery requires clearance as well.

For more information, please contact a Special Assistance Coordinator through AA Reservations at 800-433-7300.

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15. Children Traveling

Q:  Where can I find information about children traveling on American?
A:  Visit our Traveling With Children page for all you need to know about children traveling on American.

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16. Traveling with Pets

Q:  What do I need to know about traveling with my pet?
A:  There are specific guidelines regarding taking your pet with you either in the cabin or as checked baggage. Find out the answers by visiting our Traveling With Pets page.

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17. Gates And Times

Q:  Where can I find flight arrival and departure information?
A:  You can access flight information under "Travel Information" then "Gates & Times."
Q:  How do I get up-to-date information on my flight?
A:  You can download American Airlines flight information from aa.com to your mobile device. With this feature you'll always have access to schedules, gate information and arrival and departure times no matter where you are. Also, you can download our Electronic Timetable to find information about your flights and times even when you're not online. From the footer at the bottom of the page, under Products & Services, select the Timetables & Downloads link.
Q:  What if I don't know the flight number?
A:  If you are searching for flight information for the current or following day, you will not need it. If you are searching yesterday's date, you must include the flight number. You may obtain the flight number by accessing "Reservations" and then "Flight Schedules" from the left fly-out menu. Input the flight criteria and search for the information. If the information does not appear, please call American Airlines Reservations at 1-800-433-7300.
Q:  Can I get Gates & Times for other airlines on aa.com?
A:  You may obtain American Airlines and American Eagle flight information. Select "Gates & Times" under Travel Information from the top navigation bar. Fill out the applicable information, choose the airline from the drop down menu and select "Go."
Q:  How do I find flight information on a different flight?
A:  You may locate flight information on a different flight or your connection flight by changing the information in the "Modify Search" box and selecting the "resubmit" button.

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18. Flight Status Notification

Q:  What is "Flight Status Notification"?
A:  Flight Status Notification is a feature you may sign up for when you want to be notified of a flight's status. You can receive a text, email or voice message with information updates on your flight or a flight for which you're expecting someone.

For email notification, your mobile device must have Internet email browsing capability. For voice message notifications, the recipient must have a 10-digit mobile number from the U.S., Canada, Puerto Rico or the U.S. Virgin Islands. For text message notifications, the recipient must have a valid mobile number from a supported country, as listed on the notification set-up page. Standard text and voice messaging rates may apply.

Customers can subscribe to Flight Status Notification from; a reservation, Flight Schedules, Gates & Times or the Travel Information section. Also, if you're an AAdvantage member, you can log in and create your notification method from the Notification Center tab in My Account. Once you've created your notification method, you will receive notifications for your American Airlines flights that include your AAdvantage number.
Q:  Do I have to have a flight number to subscribe?
A:  Yes. If you don't know your flight number, you can look up schedules to find it.
Q:  How do I unsubscribe?
A:  To unsubscribe from a Flight Status Notification, select "My Account, Notification Center." Find the Flight Status Notification you want to remove and select "View Details." Select the "Delete" checkbox. You will be asked if you would like to remove the notification. Select "Remove" if you no longer want updates for this flight.
Q:  How do I add a flight for notification?
A:  Select "Flight Status Notification" under Travel Information from the top navigation bar. Enter the flight information and select the "Submit" button. You will receive a confirmation code for your request. Or you may create a Flight Status Notification directly from the "Flight Schedules" page in "Reservations."
Q:  How do I view existing notifications?
A:  There are several types of notifications - your personal flight notifications, friend notifications and flight status notifications. When you sign up for a flight status notification, you will receive a confirmation code. Enter the confirmation code and select "View" to review previous requests. If you are logged in as a member with your AAdvantage number and password, previous notification requests will automatically appear (as long as you were logged in as a member when you submitted the request). Additionally, if you are logged in you can view all notification types in the Notification Center tab in My Account.
Q:  What if I can't find my confirmation code?
A:  Unfortunately without your confirmation code, you will not be able to view, change or delete the notification, unless you were signed into aa.com when you created the Flight Status Notification. If you were signed in when you created the Flight Status Notification, you can view it under "Travel Information" at "View/Delete Notification" or the Notification Center tab in My Account. For your protection, you must first sign in to view previously made subscriptions.
Q:  How do I change an existing notification?
A:  To modify a previous notification request, delete the existing notification and add a new one.
Q:  How do I delete an existing notification?
A:  When viewing the notification, select the "Delete" button next to the notification you want to delete. Select "Yes" on the confirmation page.
Q:  What are my message delivery options?
A:  Text Messaging
Text messages are sent to your mobile device via SMS (Short Message Service). For text message notifications, the recipient must have a valid mobile number from a supported country, as listed on the notification set-up page.

United States
Message and data rates may apply. Message frequency depends on customer selections. To complete your notification, reply "NOTIFY" to the confirmation text message from FLYAA (35922). For help, text "HELP" to FLYAA (35922) or call 1-800-222-2377. To cancel, text "STOP" to FLYAA (35922) at any time. You'll receive a one-time opt-out confirmation text message. After that, you will not receive any messages.

Spain
Message and data rates may apply. Message frequency depends on customer selections. To complete your notification, reply "NOTIFY" to the confirmation text message from 447950080989. For help, text "HELP" to (447950080989). To cancel, text "STOP" to 447950080989 at any time. You'll receive a one-time opt-out confirmation text message. After that, you will not receive any messages.

United Kingdom
Message and data rates may apply. Message frequency depends on customer selections. To complete your notification, reply "NOTIFY" to the confirmation text message from 447950080989. For help, text "HELP" to 447950080989 or call 0844-499-7300. To cancel, text "STOP" to 447950080989 at any time. You'll receive a one-time opt-out confirmation text message. After that, you will not receive any messages.

Voice Messaging
For voice message notifications, the recipient must have a 10-digit mobile number from the U.S., Canada, Puerto Rico or the U.S. Virgin Islands. If the number provided is busy or has no answer, we will retry every seven minutes until the departure or arrival time of the flight you have requested.

Email Messaging
For email notification, your mobile device requires must have Internet email browsing capability.
Q:  What type of flight information will I receive?
A:  That depends on what information you entered. Enter information for the flight in which you want to receive notification.

Flight Number
Enter the flight number for any American Airlines or American Eagle flight. We cannot provide flight status for codeshare flights operated by other carriers.

Departure/Arrival
Messages will be sent to you based on either departure and/or arrival information for your flight. No matter which option you choose, current departure and arrival information will be provided in every message sent.

City
Select the city your flight departs from and arrives into.

Date
Select the day and month your flight departs or arrives into the city selected (based on your departure/arrival selection). You can request notification for flights up to 329 days in advance.

Baggage Claim
For your personal travel, you can request baggage arrival information when you arrive at your destination.
Q:  What are my notification preference options?
A: 

You must select the advance timeframe you wish to receive a notification regarding a flight’s status and gate information. You may also request to be notified of any changes to the flight’s status or gate information.

Scheduled Notification
You can elect to receive a flight status notification four hours, three hours, two hours, one hour, or 30 minutes prior to the scheduled departure or arrival time of your flight (based on your departure/arrival selection).

Change Notification
Flight status change notifications are sent any time the departure or arrival time changes by more than five minutes and the change occurs within 72 hours of the flight’s scheduled departure or arrival time (based on your departure/arrival selection). You will also receive notification if your flight cancels or is reinstated within 72 hours prior to the flight’s scheduled departure.

If you wish to receive notification of changes to your flight’s assigned gate, check the box next to "Send me notification if gate information changes."
Q:  What if I didn't receive my notification?
A:  If you have your confirmation code and didn't receive your notification, please call the aa.com Web Support desk at 1-800-222-2377, or email Webmaster@aa.com.
Q:  How close to departure time of a flight can I create a flight status notification?
A:  You will be able to create a flight status notification up until the flight’s scheduled departure time.
Q:  Is there a restriction about whom I may select as a contact for a notification?
A:  Due to privacy laws, if you reside outside of the United States, Puerto Rico and the U.S. Virgin Islands, you cannot designate anyone other than yourself as the contact for a notification.
Q:  I no longer wish to receive Flight Status Notifications. What do I do?
A:  For text messages, once you have subscribed for notifications you may cancel by texting "STOP" to the following at any time. You'll receive a one-time opt-out confirmation text message. After that, you will not receive any messages.

United States: To cancel, text "STOP" to FLYAA (35922) at any time.
Spain: To cancel, text "STOP" to 447950080989 at any time.
United Kingdom: To cancel, text "STOP" to 447950080989 at any time.

Or you may call the aa.com Web Services to be added to the "block list." You will no longer receive notifications until you ask to be removed from the list.

U.S. or Canada
1-800-222-2377
6:00 a.m. - 2:00 a.m. CT daily

United Kingdom
0844 4997300 (0.05 GBP/min, network charges may apply)
Monday - Friday
7:00 a.m. - 7:00 p.m. GMT
Saturday - Sunday
8:30 a.m. - 5:00 p.m.

All Other Locations
1-918-832-1384
6:00 a.m. - 2:00 a.m. CT daily
Q:  How many friends/additional contacts can I save?
A:  You may save a maximum of 10 friends/additional contacts in your Account under the Contact Information and Password tab. You may send notifications to more than the 10 who are saved; however, there is a maximum of three friends/additional contacts allowed per reservation.
Q:  I was able to add a friend to be notified. Why can't I save that contact?
A:  You are allowed a maximum of three saved friends/additional contacts in your account. Also, if you are not logged in you may notify a friend but not save that contact in your account.
Q:  I just completed a reservation (or retrieved my reservation) and see Create Preferences. What is this?
A:  "Create Preferences" is an option for logged in customers that allows you to set your notification preferences one time and then you will be automatically notified for your selected preferences every time you fly. Remember, this feature only works when your AAdvantage number is in your reservation.
Q:  Where can I find my preferences and contacts I've added to be notified?
A:  Once you have logged in, go to My Account, Notification Center tab. By selecting the View Details option, you can see the notification information for each reservation.
Q:  I have a reservation but why am I not seeing my notification preferences?
A:  There could be several reasons:
  1. You are not currently logged in to aa.com
  2. Your AAdvantage number is not in your reservation
  3. You were originally scheduled to travel with others and your reservation was split from the original (due to flight changes)
Q:  I have a reservation on American, but when I view details or notify a friend I don't see that flight.
A:  If you have a reservation on a codeshare flight (a flight that is marketed by American Airlines but actually operated by another carrier) you will not have the ability to set up notifications. Notifications are only applicable on flights marketed and operated by American Airlines and Envoy Air Inc.

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19. During Your Flight

Q:  What is a Flagship Suite?
A:  The Flagship Suite is an innovative First Class cabin configuration offered on select Boeing 777 aircraft operating between the U.S. and select transatlantic cities. Features of the Flagship Suite include privacy dividers, individual laptop powerport connections, leather headrests, personal entertainment systems and swivel seats to conduct business in your own personal conference area. When you're ready to sleep, each Flagship Suite transforms into a fully flat, six-foot six-inch bed with drop-down armrests that allow for easier access and more sleeping space for a comfortable night's rest.
Q:  What is Gate Connect?
A:  Gate Connect is an in-flight program that provides connecting gate information on cabin video screens on all American Airlines Boeing 777 aircraft. Information provided includes: arrival gate and baggage claim, a list of connecting flight departure gates as well as a graphical display of the arrival airport.
Q:  What kind of powerports are available on American flights?
A:  American uses a "cigarette lighter" style outlet delivering 15 volts of direct current.
Q:  When may I use my cellphone on an American Airlines flight?
A:  On all departing flights worldwide, you may use your cell phone, laptop computer, two-way pager and PDA until the aircraft door is closed. Upon arrival on most fleet types* with American Airlines and American Eagle, you may use your cell phone during taxi-in as signaled by a flight attendant announcement. Use of cell phones is not allowed during flight per Federal Communication Commission rules.

*The arrival policy applies to flights arriving in the United States, the U.S. Virgin Islands and Puerto Rico. This policy is not available on American Eagle turboprops.
Q:  Does American Airlines offer food for sale?
A:  Yes. You can buy food items on select flights. For current information, please visit our Dining page.
Q:  Does American Airlines offer meals to meet specific dietary needs?
A:  Yes. At your request, we can provide special meals to meet specific dietary needs and to adhere to religious dietary codes on select flights. Please check the information provided on our Special Meals page to verify that special meals are provided from your departure city as well as the minimum time required to order a special meal for your flight. To request a special meal, please call American Airlines at 1-800-433-7300 in the U.S. and Canada or your local American Airlines office and when you check in, advise the gate agent and a flight attendant that you ordered a special meal.
Q:  How can I find out what wines are available on my transcontinental or international flight?
A:  Please visit our Wine Selections page.
Q:  What type of entertainment is available on flights?
A:  We are pleased to offer a wealth of information regarding inflight entertainment to help you prepare for your upcoming flights. On all of our flights, you can enjoy a variety of magazines for your reading pleasure and on longer flights you might also enjoy inflight television, movies, music and more! Visit www.aa.com/entertainment to learn more about entertainment provided on select flights.
Q:  Where can I find out what movie will be playing on my flight?
A:  Please visit www.aa.com/movies.
Q:  How often do inflight movies change?
A:  Movies on flights within Canada and the United States change twice a month. Movies on international flights change on the first day of each month.
Q:  Are there any inflight magazines in Spanish or Portuguese?
A:  Yes. Written in Spanish and Portuguese, Nexos® magazine can be found on board American Airlines flights to and from Latin America, Mexico, Spain and the Caribbean. Nexos focuses on the people, places and passions of the Latin American culture and lifestyle.
Q:  Where can I learn more about onboard shopping?
A:  Visit the Shopping page in the "During Your Flight" section of aa.com to learn more about Duty Free shopping, SkyMall® and items available from the C.R. Smith Museum.

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20. Worldwide Sites

Q:  Does AA.com have Worldwide or International Web sites?
A:  Yes, AA.com does has over 30 international multi-lingual Web sites that offer a variety of travel information pertinent to users residing in those regions of the world. A listing of the current sites available can be found on the AA.com Worldwide Sites information page.

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