Thank you for flying with American Airlines so often. We know that when you travel, exceptional service is what you expect.
Our professional and dedicated employees bring people together - some 200,000 customers a day - to and from more than 40 countries around the world. And day in and day out our reservations representatives, Admirals Club® lounges and Premium Customer Services staff, airport agents, flight attendants, pilots, and many other employees go above and beyond the call of duty for our customers who fly on American Airlines and American Eagle.
Now when you want to say “thanks” to our employees, simply give them a recognition certificate -- they will be honored to know they've made a difference.
The certificates are personalized with your name and AAdvantage number and are easy to keep handy when you travel for business or pleasure. Beginning in March, whenever you qualify or requalify for elite status, you will receive these recognition certificates with your new credentials.
If you want to recognize an employee who's helped you over the phone, we can assist in getting your certificate to the right person. Simply jot down the employee's name, employee number, location, and role on one of your certificates and mail to:
Attention: Employee Recognition
PO Box 619612
DFW Airport , TX 75261-9612
Happy traveling on American Airlines!