American Airlines Elite Status Offer Program
Frequently Asked Questions
When will the elite status boost / elite status renewal offer be available?
This option will be available starting in January. If you are eligible to participate, you will be notified via email or you can visit the information page and bookmark it to check back for updates.
What is the eligibility criteria for participation in the elite status boost offer?
You will be eligible for an elite status boost if you end 2013 within:
- 5,000 elite-qualifying miles or points; or 5 segments of reaching Gold; or
- 10,000 elite-qualifying miles or points; or 10 segments of reaching Platinum or Executive Platinum
What is the qualification period for meeting the required thresholds to boost my elite status level?
The qualification period is January 1, 2013, through December 31, 2013.
How do I check my 2013 elite qualifying miles, points and segment balance?
Log in to aa.com and select My Account. The AAdvantage Account tab will show your YTD elite qualifying miles, points and segments for 2013. If you are checking your account balance in January 2014, you will need to select your December 2013 summary in order to view last year's totals.
What is the eligibility criteria for participation in the elite status renewal offer?
To be eligible for elite status renewal, you need to hold Executive Platinum, Platinum, or Gold status valid through February 28, 2014. No additional flight activity requirements apply.
Note: Customers receiving temporary elite status as part of a special challenge offer must first meet the qualification requirements to retain that elite status level beyond the trial period to be eligible to participate in this offer.
Can I be eligible for both an elite status boost and elite status renewal offer at the same time?
Yes, depending on your elite status level ending February 28, 2014, and your 2013 elite qualifying miles, points or segment balance, you may be eligible for two different offers.
If I hold Executive Platinum status through February 28, 2014, but will not end 2013 within 10,000 elite qualifying miles or points; or 10 segments of re-qualifying, can I still renew my Executive Platinum status through this offer for 2014?
No, you will need to meet the required thresholds in order to be eligible to use this offer to retain your Executive Platinum status. However, if you have not qualified for any elite status level for 2014, you will have the option to boost your elite status to Gold or Platinum for 2014 or, if you have qualified for Gold status for 2014, you will have the option to lift your elite status level to Platinum.
If I do not hold elite status for 2013, can I boost myself to Platinum status?
No, as a non-elite status member, you may only boost yourself to Gold status, provided you meet the required 2013 elite qualifying balance threshold. You will not be eligible to use this offer to obtain Platinum or Executive Platinum status.
Do I need to be subscribed to American's email products in order to participate in this offer?
No, although you will need to provide an email address to receive your receipt should you decide to participate in this offer.
If my 2013 elite qualifying miles, points or segment balance changes post December 31, 2013, due to a delayed or missing flight posting, will that be taken into account when determining the offers for which I am eligible?
Yes, your offer eligibility will be determined based on your 2013 elite qualifying miles, points or segment balance as of when you make your offer selection. Any changes to your 2013 elite qualifying balance after your transaction is complete will not result in a refund. Please be sure all flight activity is posted to your account prior to making your purchase.
Once I've completed my purchase transaction, can I change my mind and request a refund?
No. Once your purchase is complete, the offer is non-refundable.
If I purchase the Gold status boost and later decide I would like to switch to the Platinum status boost, is that possible?
If you are eligible to purchase either a Gold or Platinum status boost, you may switch to the higher elite status level. Please contact AAdvantage Customer Service to make this change. Note: Once the purchase transaction is complete, you will not be able to switch from a higher to a lower elite status offer, i.e. from a Platinum status boost to the lower Gold status boost.
When will I receive my new AAdvantage elite status card?
You will receive your new credentials within 3-4 weeks of the effective date of your new elite status level.
I completed my elite status boost or elite status renewal transaction, but have since received a letter providing details of the elite status level I actually qualified for. Does that mean my transaction did not go through?
No. This is merely an issue of timing. If your account is updated with your new elite status level on aa.com and/or you have already received your new elite status card, please disregard the mailing regarding the status you qualified for. Note that your account on aa.com will be updated within 5 business days.
Who can I call if I have questions about this offer or my completed transaction?