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Customer Experience


Learn more about American's commitment and continued investment in high quality and first-class customer products and services enhancing the total travel experience.

Airport Terminal Upgrades
American continues to make enhancements to its airport terminals providing passengers with the world-class amenities and services they value and offering a competitive advantage at strategic international gateways.


Good News
Read Good News stories sent by passengers about American Airlines employees providing truly extraordinary service, going above and beyond, and knowing why you fly.

Onboard Entertainment
From movies and music to television shows and magazines, American Airlines is committed to providing entertainment content that educates and entertains a wide variety of passengers.


Onboard Food and Beverage
Using expert knowledge from members of the American Airlines Chefs' Conclave and from chefs from around the world, American continues to be committed to investing in quality products that give customers a palate-pleasing in-flight experience.