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Onboard Technology |
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Inflight Wifi
Wi-Fi is now on board all Boeing 767-200 aircraft, select MD80s and is coming soon to our 737 fleet. When flying on one of our internet-equipped planes you will have complimentary access too all AA.com has to offer---book flights, hotel and car rental, check your AAdvantage® account and more. Gogo® Inflight Internet service can provide you full broadband web, VPN and e-mail access so you can stay connected during your flight. To learn more visit AA.com/wifi.
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Inflight Entertainment Options
We are pleased to offer additional Inflight entertainment options on more American Airlines flights.
Learn more about personal entertainment players.
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 Powerports
Your seat may be equipped with a DC power outlet.
American uses a "cigarette lighter" style
outlet delivering 15 volts of direct current. On most
aircraft*, a power outlet is available at each seat in
First and Business class, as well as selected rows in
the Coach cabin. Outlets may be used to operate
laptop computers, CD/DVD players, charging cell
phones and other devices with a maximum 75-watt
capacity. Outlets are located on your seat console,
or mounted to the seat frame below your seat cushion.
Look for the "lightning bolt" symbol on the overhead
bin rows containing powerport-equipped seats. Splitter
or Y adaptor cords may not be used. Only one device
is allowed per outlet. System power is available when
the green light on the outlet is illuminated. For detailed
powerport locations by aircraft type, visit the Our
Planes section on AA.com.
*Powerports are offered on all Boeing 777, 767, 737,
Boeing MD80 and Airbus 300 aircraft. Most Boeing 757 aircraft offer powerports.
Use of powerports is permitted only when the aircraft is above 10,000 feet in
altitude and the flight attendant announces that personal electronic devices are
allowed. The use of powerports is at your own risk. American is not responsible
for loss of data or damage to personal hardware or software. |
Cell Phone Policy
We know how important it is for you to keep in touch with family, friends and business
associates while traveling, so we're pleased to be the first airline to offer increased "talk time"
on the ground. On all departing flights worldwide,you may use your cell phone, laptop
computer, two-way pager and PDA until the aircraft door is closed. Upon arrival on most
fleet types* with American Airlines, American Eagle and AmericanConnection, you may use
your cell phone during taxi-in as signaled by a flight attendant announcement. Use of cell
phones is not allowed during flight per Federal Communication Commission rules.
*The new arrival policy applies to flights arriving in the United States, the U.S. Virgin Islands and Puerto Rico. This policy is not available on American Eagle turboprops.
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Inflight Satellite Phones
Turn flight time into quality time by arranging meetings,
calling your broker or calling home. Worldwide satellite
communications are available on American Airlines'
Boeing 777 and Boeing 767 aircraft almost anytime while
flying over North America and worldwide.
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Onboard Dialing Instructions
Instructions and rates are provided on board
our aircraft; however, we encourage you to
print this information for your reference.
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Country Codes
Here is a convenient list of
Country Codes.
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Service and Rates
Rates for satellite calls are $5.00 to connect and $10.00 per minute. Billing begins when a call is answered. Partial minutes are rounded up and billed as a full minute.
Major credit cards accepted by the service provider, Vizada, are VISA, MasterCard, American Express, Diners Club, JCB Cards and Discover. No calling cards are currently accepted.
For customer service regarding dialing assistance from the aircraft dial 12#. This will connect you to Vizada Customer Care RVA (recorded voice announcement). You will not be charged for this call.
You can also address questions about our satellite communication service to:
Vizada Customer Care
1101 Wootton Parkway, 10th Floor
Rockville, Maryland 20852 USA |
+1-301-838-7700 (worldwide)
1-800-685-7898 (US toll free)
Fax: 1-301-838-7701 |
Email: customercare.us@vizada.com
Web site: https://www.vizada.com, select the "Contact Us" tab then the "Customer Support" option.
This information is onboard in the Information pages at the back of American Way magazine located in the seat back pocket.
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Electronic Equipment/Personal Devices
All portable electronic devices must remain off and properly stowed during taxi, takeoff, approach and landing until the plane is at the gate and the seat belt sign is off. Cell phones may be used on certain aircraft after landing in the U.S., the U.S. Virgin Islands, and Puerto Rico, once authorized by a flight attendant. Your flight attendant will tell you when you may use approved portable electronic devices in-flight. Devices with transmitting capabilities may only be used if the transmit capability is turned off and can be verified by a flight attendant (example: combination cell phone/PDA devices or laptop computers with wireless capabilities**).
During flight, never use cell phones (to make or receive calls), two-way pagers, radios, TV sets, remote controls (example: DVD, CD, game, or toy remote controls), a cordless computer mouse, commercial TV cameras, or Global Positioning Systems. Radio transmission using personal communications devices (example: walkie-talkies, two-way pagers, or wireless headphones) is prohibited, as it may interfere with the aircraft's communications and navigation systems. Devices that are not allowed to be activated at any time are those, including e-cigarettes, that could cause damage to equipment or diminish the design, function, or capability of the aircraft.
You may use audio and video devices only with a headset. Use of still and video cameras, film or digital, is permitted only for recording personal events. Photography or video recording of airline personnel, equipment, or procedures is strictly prohibited.*
Note: Hearing aids, cochlear implants, heart pacemakers, or approved medical devices such as ventilators and respirators are accepted during all phases of flight.
*The electronic device policy may vary on American Eagle and AmericanConnection. Please see a flight attendant for specifics.
**Not applicable for aircraft equipped with Inflight Internet Service (WiFi 802.11). Click here for additional information or see American Way onboard Magazine regarding availability and policies.
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