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AA.com
Web Services
Contact for Web site booking, password assistance,
navigation, technical support, Web site comments
and questions, Lowest Fare Guarantee
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| AAdvantage |
Award
Travel - Contact for booking
award travel, checking upgrade availability
or the status of an upgrade request,
award reinstatements
Customer
Service - Contact for questions
about earning and using miles, promotion
registration, Elite status and benefits,
questions about miles that have not
been credited to your account (Allow
5 days after completion of travel
for AA flights and approximately
60 days for all other participants)
AAdvantage
Dining by Rewards Network - Contact
for questions about earning AAdvantage
miles by dining at thousands of participating
restaurants
AAdvantage
Miles For Kids In Need® -
Contact for donating AAdvantage Miles
for Kids in Need
AAdvantage
Fund Raising - Contact for using
miles as rewards or incentives for
charitable donations
Reward
with Miles - Contact for using
miles as rewards and incentives for
employees or customers
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AAirpass®
Contact for prepaid air travel |
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Admirals
Club®
Contact for questions or comments regarding
our airport Admirals Club lounges |
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| American Airlines Publishing |
American
Way® - Contact for questions
or comments to the staff of American
Way magazine
Celebrated
Living® - Contact for questions
or comments to the staff of Celebrated
Living magazine
Nexos® -
Contact for questions or comments to
the editorial, sales or marketing staff
of Nexos magazine
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AmericanAirlines
Credit CardSM
Contact for account balance and payment information,
reporting a lost or stolen card, expedited
payment service |
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AmericanAirlines
Incentive TrAAvel® Products
Contact for Incentive Flight Certificates
and Gift Cards as rewards for employees or
customers |
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AmericanAirlines
UATP Program
Contact for questions concerning managing
your corporate travel expenses |
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Business
ExtrAA® Program
Contact for questions or comments regarding
the Business ExtrAA program |
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C.R.
Smith Museum
Contact for commercial aviation museum exhibits,
tours and membership |
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Cargo & Priority
Parcel Service
Contact for detailed shipping instructions,
booking shipments |
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Customer
Relations
Contact for past travel experience, praise
or compliments, concerns or complaints, suggestions
and comments |
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Disability
Assistance
Contact for disability-related service issues |
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Baggage
Customer Service
Contact for delayed baggage |
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Duty
Free
Contact for questions or concerns about your
inflight purchase |
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Group & Meeting
TravelSM
Contact for associations and group travel,
incentive and wedding event travel |
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Human
Resources
Contact for employment opportunities at American
Airlines and American Eagle
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Lost
And Found
Contact for questions regarding items left
on American Airlines aircraft or in the airport
terminal |
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| Refunds |
American
Airlines Issued Tickets - Contact
for ticket refund requests
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American
Airlines Vacations Tour Package -
Contact for vacation package refunds |
Cargo -
Contact for refunds for Cargo or Priority
Parcel Service shipments
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| Reservations |
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Flight
Bookings - Contact for assistance
with current and future travel issues
Hotel/Car
Bookings - Contact for questions
regarding car or hotel bookings
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| Trip Insurance |
Trip
Insurance - Contact for purchasing
insurance, questions regarding Allianz Global Assistance insurance benefits, coverage
and assistance, changes or cancel
an existing policy, filing a claim
or claim status, purchase confirmations
Delay/Cancellation
Verification - Contact for delayed
or cancellation verification for
Trip Insurance
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Vacations
Contact for booking vacation packages including
air, hotel and car rental, purchase special
items such as theater tickets, airport
transfers and more |
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