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Preguntas Frecuentes - Informacion De Viaje
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1. Seguro De Viaje
| Q: | ¿Qué significa protección en viajes? | | A: | Protección en viajes es la singular combinación de prestaciones de seguros y servicios de asistencia diseñados específicamente para ayudar a proteger a los viajeros mientras se encuentran lejos de casa.
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| Q: | ¿Cómo puedo comprar un seguro de viaje en línea? | | A: | Ofrecemos seguros de viaje de Access America® y asistencia para facilitar la compra de esta protección.
Haga clic aquí para comprar protección en viajes ahora mismo. Sólo necesita ingresar su información para obtener una
cotización. En menos de un minuto, usted habrá seleccionado la cobertura apropiada para su viaje y estará listo para comprarla.
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| Q: | ¿Cuál es el límite de tiempo para comprar el seguro de viaje? | | A: | Usted puede comprar su seguro de viaje hasta la medianoche del día previo a la salida de su vuelo.
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| Q: | ¿Puedo comprar protección en viajes el mismo día que viajo? | | A: | No, ésta sólo puede ser comprada hasta un día antes de iniciar su viaje.
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| Q: | En el caso de que tenga alguna consulta o requiera más información, ¿puedo comunicarme con un representante de servicio al cliente? | | A: | Sí,
el servicio al cliente de Access America está disponible para asistirlo las 24 horas del día.
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| Q: | ¿Cuál es el mejor momento para comprar protección en viajes y recibir cobertura? | | A: | Si bien usted puede comprar un seguro de viaje hasta el día antes de partir, le recomendamos comprarlo lo antes posible para que, en el caso de que tenga que cancelar sus planes de viaje por algún motivo cubierto por la póliza, pueda recibir los máximos beneficios.
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| Q: | ¿Es necesario brindar toda la información requerida en la solicitud? | | A: | Sí. Debido a que se trata de un seguro, Access America necesita tal información. Sin embargo, usted puede estar seguro de que su compra
está protegida usando tecnología de encriptación y Access America no divulgará o venderá su información personal a terceros. Dicha
información incluye su nombre, dirección, número de tarjeta de crédito, historial de compras o transacciones.
Haga clic aquí
para ver la política de privacidad de Access America.
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| Q: | ¿Puedo recibir un mensaje de confirmación vía correo electrónico con los detalles de mi protector de viajes? | | A: | Sí. Para que Access America le envíe su confirmación por correo electrónico, basta con ingresar su dirección de correo electrónico
en la página de compra. De lo contrario, la confirmación será enviada vía correo regular. La confirmación incluirá los detalles de
su protector de viajes, incluyendo un Certificado de Seguro/Póliza. Por favor, agregue
customerservice@accessamerica.com a la libreta de direcciones de su correo
electrónico para estar seguros de que la correspondencia no llegue a su carpeta de correo electrónico no deseado.
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| Q: | ¿Qué debo hacer si no recibo el mensaje de confirmación vía correo electrónico? | | A: | Es posible que el mensaje esté en su carpeta de correo electrónico no deseado; por favor, revísela y agregue
customerservice@accessamerica.com a su libreta de direcciones.
Si no puede encontrar el mensaje de confirmación, envíenos un correo electrónico o
comuníquese con el servicio al cliente de
Access America para que vuelvan a enviárselo.
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| Q: | ¿Puedo cambiar los detalles de viaje en mi póliza de seguro? | | A: | Sí, el servicio al cliente de Access America está disponible para ayudarlo las 24 horas del día. Por favor, comuníquese con el servicio al cliente de
Access America para revisar su póliza actual y hacer cambios. Efectuar cambios a su póliza puede implicar gastos adicionales.
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| Q: | ¿Qué sucede si deseo cancelar mi seguro de viaje luego de haberlo comprado? | | A: | Access America le concede hasta diez (10) días a partir de la fecha de compra para cancelar su plan de protección y recibir el reembolso total de su prima, siempre y cuando aún no haya salido de viaje ni presentado una reclamación. Las primas no son reembolsables luego de 10 días.
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| Q: | ¿Por qué debería comprar protección en viajes? | | A: | En el caso de que algún motivo cubierto por la póliza le hiciera perder inesperadamente su viaje, el protector de viajes asegura
la cobertura de los gastos en boleto aéreo, alojamiento u otros. Dependiendo de su póliza, la protección en viajes también puede incluir:
Reembolso de gastos inesperados de viaje
Servicio telefónico personalizado de tipo “concierge”
Prestaciones médicas y dentales en el caso de emergencias médicas en viajes internacionales
Coordinaciones y pago por evacuaciones y repatriaciones debido a emergencias médicas
Acceso las 24 horas del día a ayuda e información médica de emergencia
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| Q: | ¿Cuál sería un ejemplo de un motivo cubierto por la póliza para cancelar el viaje? | | A: | Hay muchos motivos cubiertos por la póliza para cancelar un viaje. El motivo más común por el que las personas cancelan sus viajes es por accidente o enfermedad. Por ejemplo, si una familia está planeando sus vacaciones de verano y una semana antes del viaje un familiar cercano es hospitalizado debido a una enfermedad crítica, la familia podría cancelar su viaje y presentar una reclamación por los gastos ya realizados o por otros gastos asociados con el cambio o la cancelación de sus planes de vacaciones. Pueden o no aplicar restricciones por enfermedades preexistentes; para obtener detalles, revise su Certificado de Seguro/Póliza.
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| Q: | ¿Qué cubre la protección en viajes? | | A: | Access America ofrece varios planes de protección para atender las necesidades particulares de cada viajero. Encuentre
más información en nuestra página de Seguro de Viaje. Los beneficios de la cobertura pueden incluir:
Cancelación del viaje
Interrupción del viaje
Cobertura médica/dental de emergencia
Transporte médico de emergencia
Demora del viaje
Demora del equipaje
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| Q: | No entiendo los diversos términos utilizados. ¿Pueden explicarlos? | | A: | A continuación le ofrecemos una breve explicación de los términos utilizados. En su Certificado de Seguro/Póliza encontrará una descripción
completa con los montos específicos de cobertura.
Monto de la póliza: es el monto de protección ofrecido bajo cada beneficio.
Cancelación de viaje: provee el reembolso de pagos o depósitos no reembolsables cubiertos por la póliza, en el caso de que su viaje sea
cancelado antes de su inicio debido a algún motivo cubierto por la póliza.
Interrupción del viaje: provee el reembolso de gastos no reembolsables pagados por adelantado y cubiertos por la póliza que resulten de
una interrupción del viaje luego de haberlo iniciado y debido a alguno de los motivos cubiertos.
Transporte médico de emergencia: coordina el transporte médico de un paciente hacia alguna instalación médica apropiada o su retorno a casa para recibir atención.
Cobertura médica/dental de emergencia: cubre los gastos de tratamiento asociados con una emergencia médica o dental ocurrida durante el viaje.
Demora del viaje: provee el reembolso de gastos de comidas y alojamiento cuando un viaje resulta demorado de manera inesperada debido a algún motivo cubierto.
Demora del equipaje: provee el reembolso de artículos imprescindibles, en el caso de que su equipaje se demore 24 horas o más.
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| Q: | ¿Qué ofrece el servicio al cliente disponible las 24 horas? | | A: | El servicio de asistencia las 24 horas de Access America cuenta con especialistas multilingües, capacitados para ayudar a los viajeros con emergencias médicas, asuntos legales o relacionados con su viaje. De surgir una emergencia médica, Access America coordinará la asistencia médica y el transporte de emergencia.
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| Q: | ¿Mi tarjeta de crédito o mi seguro de auto, de propietario de vivienda o de salud me dan cobertura cuando viajo? | | A: | Las tarjetas de crédito y los seguros convencionales brindan importantes beneficios, pero en muchos casos, no cubren los gastos ya realizados
o adicionales asociados con los cambios en sus planes de vacaciones.
Las tarjetas de crédito, la cobertura vehicular tradicional y las pólizas médicas a menudo no cubren gastos de viaje imprevistos que
surgen de cancelaciones, interrupciones o demoras. Su cobertura puede que no incluya los depósitos y pagos no reembolsables que usted h
aya hecho, en el caso de que necesite cancelar o interrumpir sus vacaciones debido a una emergencia médica, determinados actos terroristas,
llamamiento para ser parte de un jurado, o mal tiempo que paralice por completo a su aerolínea habitual. Además, presentar una reclamación
bajo estas pólizas podría aumentar los costos de su prima.
Asimismo, la mayoría de los beneficios de los seguros de salud de EE.UU. disminuyen cuando los titulares de las pólizas viajan fuera de la red,
y muy pocos cubren más de una fracción del costo del cuidado de la salud en el extranjero. Lo que es más importante, si necesita transporte médico
desde otra ciudad de EE.UU. o del extranjero para volver a casa, éste puede ser muy costoso.
El seguro de viaje puede ayudar a proteger sus gastos de viaje y cubrir muchos aspectos no cubiertos por estos otros programas.
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| Q: | ¿Puedo cancelar mi viaje por cualquier motivo y recibir un reembolso completo? | | A: | No. Si tiene que cancelar su viaje debido a algún motivo inesperado que esté cubierto, la cobertura por cancelación de viajes sólo reembolsará los pagos no reembolsables ya realizados. Los motivos cubiertos incluyen emergencias médicas repentinas, muerte de un familiar o compañero de viaje, determinados actos terroristas, llamamiento para ser parte de un jurado, o mal tiempo que paralice por completo a su aerolínea habitual. Vea el Certificado de Seguro/Póliza para conocer los detalles completos. El simple hecho de cambiar de opinión no es un motivo cubierto.
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| Q: | ¿Existen condiciones médicas o situaciones que no estén cubiertas? | | A: | Todo plan de seguro contiene restricciones y limitaciones, siendo las condiciones médicas existentes una de estas limitaciones.
El programa de Access America está específicamente diseñado para viajeros y cubre los casos inesperados e imprevistos. Para más
información, revise el Certificado de Seguro/Póliza o comuníquese con
Access America para recibir más detalles.
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| Q: | ¿Quién proporciona el seguro para estos programas? | | A: | La cobertura del seguro de Access America es proporcionada a través del formulario No. 52.401 ó 52.201 emitido por BCS Insurance
Company, o del formulario No. 101-C-XX-01 ó 101-P-XX-01 emitido por Jefferson Insurance Company. BCS Insurance Company está
calificada como "A-" (Excelente), y Jefferson Insurance Company está calificada como "A" (Excelente) por A.M. Best Co. Access
America es una marca de servicio y una división de World Access Service Corp. Pueden aplicar ciertas restricciones, limitaciones
y exclusiones. Revise el Certificado de Seguro/Póliza para obtener los detalles completos.
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| Q: | ¿Por qué mi itinerario no refleja la compra de mi protector de viajes? | | A: | Los productos de protección en viajes de Access America® son vendidos por proveedores externos de seguros como World Access Service Corp., y no por American Airlines. Por lo tanto, recibirá una confirmación por separado. El proveedor del seguro le enviará directamente toda la documentación de la póliza.
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| Q: | Si cancelo mis planes de viaje, ¿mi protección en viajes se cancela automáticamente? | | A: | No. Por favor, comuníquese con
Access America lo antes posible para realizar cualquier cambio y/o cancelar su protector de viajes.
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| Q: | He cancelado mis planes de viaje, ¿cómo cancelo mi póliza de seguro? | | A: | Por favor, comuníquese con
Access America lo antes posible para realizar cualquier cambio y/o cancelar su protector de viajes.
La prima del seguro es completamente reembolsable si ésta es cancelada dentro de un plazo de diez (10) días a partir de la fecha de compra.
Si ha cancelado su viaje, asegúrese de revisar su Certificado de Seguro/Póliza ya que puede ser elegible para recibir beneficios por la cancelación.
Las primas no son reembolsables luego de 10 días.
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| Q: | ¿Cómo presento una reclamación? | | A: | Access America hace que presentar reclamaciones sea fácil. Usted puede hacerlo en línea o por correo regular. Para obtener formularios,
presentar reclamaciones en línea y revisar el estado de una reclamación, visite
http://www.eclaimsline.com/travel (en inglés).
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2. Check-In Information
| Q: | What time should I arrive at the airport? | | A: | The amount of time needed to complete all check-in requirements varies depending on your itinerary. Refer to our Checking In section for additional information.
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3. Flight Check-In
| Q: | What is Flight Check-In? | | A: | Flight Check-In is a service that enables American Airlines, American Eagle and AmericanConnection® customers to check in for a flight from home, the office or anywhere there is an Internet connection. Additionally, if your itinerary includes a connection to a carrier with which we have an e-ticketing and online check-in agreement you may check in for your flights with these carriers as well. View the list of other airlines with online check-in agreements. Note: the first flight for which a passenger is checking in must be on American Airlines, American Eagle or AmericanConnection.
To use Flight Check-In, just visit www.aa.com. Select the Flight Check-In tab in the upper right corner of the home page within the Reservations box then follow the simple instructions.
Flight Check-In enables you to avoid check-in lines at the airport by printing your boarding pass from home and heading directly to security and the gate when you arrive at the airport. Flight Check-In is available for travel within the U.S., including Alaska and Hawaii, Puerto Rico and the U.S. Virgin Islands.
Please note that boarding passes for carriers other than American Airlines, American Eagle and AmericanConnection may not be issued depending on our agreement with the carrier involved. You may still use Flight Check-In for these carriers, but you will need to obtain a boarding pass directly from that carrier.
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| Q: | Who can use Flight Check-In? | | A: | You can use Flight Check-In if you meet all of the following requirements:
- You have an AAdvantage® number and password and login to AA.com OR you know the name and record locator of the passenger.
- The passenger is traveling on an American Airlines, American Eagle, or AmericanConnection®, domestic U.S., electronic ticket
(including electronic tickets issued by travel agencies or other online sources).
- The passenger is booked on a flight that is less than 24 hours but more than one hour before departure.
- The passenger has a seat assignment.
- The passenger is booked on a reservation that only contains flights within the U.S., including Alaska and Hawaii, Puerto Rico and the U.S. Virgin Islands.
- You are checking in only for American Airlines, American Eagle AmericanConnection® operated flights, or a carrier with which we have an
electronic ticketing agreement. The first flight for which you are checking
in must be operated by American Airlines, American Eagle or AmericanConnection to use Flight Check-In.
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| Q: | Are there any special circumstances in which I can't use Flight Check-In? | | A: | You are not eligible to use Flight Check-In if:
- You have a non-U.S. destination in your itinerary other than Puerto Rico and the U.S. Virgin Islands.
- The first flight for which you are checking in is NOT operated by American Airlines, American Eagle or AmericanConnection.
- You are traveling on a military fare.
- You are traveling with a pet.
- You are an unaccompanied minor.
- You are traveling with an oxygen container.
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| Q: | Why is the "Email for use on Cell Phone or other Mobile Device" not available for my itinerary? | | A: | To qualify for this boarding pass option, the itinerary must only contain a single passenger and be a nonstop departing flight from an airport that has the capability to scan 2D barcodes on mobile phones at the TSA security check point. Those airports are currently Los Angeles (LAX), Chicago O'Hare (ORD) and Orange County/John Wayne (SNA). If the itinerary contains a return flight within 24 hours, the itinerary may also not be eligible.
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| Q: | Can I check in for my return flight at the same time as my outbound flight? | | A: | Yes.AA.com allows customers traveling with domestic e-tickets who have return flights within 24 hours of departure to check in for both outbound and return flight segments at the same time.
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| Q: | Why am I required to provide infant information for Flight Check-In? | | A: | American Airlines collects this information to have an accurate record of all passengers onboard the aircraft.
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| Q: | Can I use Flight Check-In if I have connecting flights? What if I'm connecting to another airline? | | A: | Yes. When your connecting flight is an American Airlines, American Eagle or AmericanConnection operated flight, you will be able
to use Flight Check-In and obtain a boarding pass for each flight. You can also use Flight Check-In when your connecting
flight is on another carrier, as long as we have an e-ticketing agreement
with that carrier.
Please note that boarding passes for carriers other than American Airlines, American Eagle and AmericanConnection may not be issued depending on
our agreement with the carrier involved. You may still use Flight Check-In for these carriers, but you will need to obtain a boarding pass directly from
that carrier.
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| Q: | Can I view or change my seat assignment using Flight Check-In? | | A: | Yes. When your itinerary is displayed prior to checking in, click the "Select" seats button to view or change your seat(s). You will be presented with a seat map showing available seats. Once you check in on AA.com, seat assignments can be viewed but cannot be changed.
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| Q: | Can I use my 500-mile upgrades with Flight Check-In? | | A: | If your upgrade has already been confirmed, you must have the appropriate number of 500-mile upgrades in your account in order to complete check-in.
If your upgrade has not been
confirmed at the time you use Flight Check-In, you will automatically be given the opportunity to be added to
the Airport Upgrade Standby List on AA.com, at Self-Service Check-In or by an airport agent. The date and time
of your original request, along with your elite status level, will determine your priority on the Airport Upgrade
Standby List. Please note that you must have the appropriate number of upgrades in your account at the time of check
in for yourself and, if applicable, your companion, in order to be added to the standby list.
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| Q: | Who may purchase 500-mile upgrades during flight check-in on AA.com? | | A: | All eligible AAdvantage members may purchase 500-mile upgrades during flight check-in, provided you meet the following criteria:
Your upgrade is already confirmed, and
You are the only traveler in the reservation
If you do not meet this criteria, you may still purchase the required 500-mile upgrades at the airport Self-Service machine or
via an AA airport agent during check-in. Upgrades purchased via AA.com or at the Self-Service machine are offered at a
discounted price.
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| Q: | Where do I need to travel in order to qualify for the option to purchase 500-mile upgrades during flight check-in on AA.com? | | A: | Upgrades may be purchased during flight check-in on AA.com when you are traveling within the 50 U.S., the U.S. Virgin Islands, and
Puerto Rico. If you are traveling between the U.S. and Central America or between the U.S. and the Caribbean, you can only purchase
the required 500-mile upgrades at the airport Self-Service machine or via an AA airport agent during check-in. Upgrades purchased
via AA.com or at the Self-Service machine are offered at a
discounted price.
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| Q: | How do I pay for upgrades purchased during flight check-in on AA.com? | | A: | If you need additional upgrades for your trip, you will be prompted to purchase the required number during the flight
check-in process. You may purchase these upgrades with a credit/debit card.
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| Q: | Can I use credit/debit cards that I have saved in the Reservation Preferences area of My Account? | | A: | Yes; however, you must be logged in to have access to your saved credit/debit cards. If you are not already logged in at the time of purchase, you will be given the opportunity to do so without interrupting the check-in process.
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| Q: | Will I receive a receipt for my upgrade purchase? | | A: | Yes, you will have the option to request an email receipt at the time of upgrade purchase. This is the only point at which you will have the opportunity to request a receipt.
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| Q: | Can I purchase more upgrades than the minimum required for my trip? | | A: | Yes, you may purchase additional upgrades, up to a maximum of 32.
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| Q: | If I purchase 500-mile upgrades during flight check-in, how soon will they be available for use? | | A: | Upgrades purchased during flight check-in will be available for use immediately. However, they will not appear in your account balance on AA.com until the following day.
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| Q: | If I cancel flight check-in, is my upgrade purchase cancelled as well? | | A: | Yes. When you select the link to cancel flight check-in, your upgrade purchase transaction is cancelled at the same time.
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| Q: | Can I still purchase 500-mile upgrades prior to checking in for my flight? | | A: | Yes, you can purchase upgrades in advance, outside of the check-in process, via
AA.com or with a Reservations
agent; however, these options require a minimum of two hours processing time. Upgrades
purchased via AA.com are available at a
discounted price.
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| Q: | Do I need to print my boarding pass? | | A: | Yes. You will need to present your boarding pass to airport security. Your printer should be set to print "8 1/2" x 11" copy using normal or better quality. The page orientation should also be set to "Portrait". If you are traveling on an American Airlines flight, you will receive only one boarding pass for each flight. If you are traveling on an American Eagle flight or AmericanConnection flight, the airline agent may retain the duplicate copy of the boarding pass and the additional copy is for your records.
If you have selected the "Email to Print" option with Flight Check-In, the boarding pass has been sent to you as an Adobe® PDF attachment to the email. You will need to open the file attached to the email and then print the boarding pass on your printer.
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| Q: | What if I am having problems viewing the PDF file attachment from my boarding pass email? | | A: | If you are having trouble viewing the attachment, be sure that you have the appropriate software (Adobe® Acrobat® or Adobe® Reader®). There are Adobe Reader versions for MS Windows, MS Windows NT, OS/2, Macintosh, and Unix platforms. Download the Adobe Reader for free from Adobe*.
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| Q: | What if I am having problems printing the PDF file attachment from my boarding pass email? | | A: | If you can view the attachment correctly on your screen, but it fails to print correctly, you should do the following:
- With the PDF file open in Acrobat or Acrobat Reader, choose Print from the File menu.
- Windows Users : Check the "Print as Image" option in the Print dialog. If you don't see the option to "Print as Image" be sure that you have the latest version of Adobe Acrobat Reader. Download the Adobe Reader for free from Adobe*.
Macintosh Users: Change the setting for the popup menu at the top of the dialog from General to Acrobat, and select Print as Image as the print method.
- Click Print.
- If you are still having trouble, additional information about troubleshooting printing problems for PDF files can be found through the following links at Adobe's site:
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| Q: | What should I do if I received a boarding pass attachment in email, but I can’t view or print my boarding pass? | | A: | To obtain a duplicate boarding pass, visit a Self-Service Check-In machine when you arrive at the airport or stop by Curbside Check-In.
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| Q: | I forgot to print my boarding pass when I used Flight Check-In? Can I go back and print it? | | A: | Yes. View instructions for printing your boarding pass after you have used Flight Check-In. You may
also visit Curbside Check-In, a Self-Service machine or see an American Airlines agent when you arrive
at the airport to obtain a boarding pass.
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| Q: | Are there any special circumstances in which I can't reprint my boarding pass using Flight Check-In? | | A: | You are not eligible to reprint your boarding pass if:
- You have a destination outside the U.S., Puerto Rico or the U.S. Virgin Islands in your itinerary
- You are traveling on a military fare
- You are traveling with a pet
- You are an unaccompanied minor
- You are traveling with an oxygen container
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| Q: | What should I do if I used Flight Check-In but I lost my boarding pass? | | A: | To obtain a duplicate boarding pass, visit a Self-Service Check-In machine when you arrive at the airport or stop by Curbside Check-In.
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| Q: | What does my printed boarding pass include? | | A: | You will have the following information available during your trip:
- Your name, seat number and flight number
- Daily weather forecast
- Insight into activities and events taking place at your destination
- Special offers, discounts or coupons to local places of interest
- Have a connecting flight? You will have a printout of the airport map with locations for food and beverages as well as shops and services.
- Traveling with your family? Additional boarding passes will include games to play on the plane.
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| Q: | How can I print my boarding pass in black and white? | | A: | To print your boarding pass, complete the following steps:
Mac:
1. Select the "Print Boarding Pass" button on the main boarding pass page.
2. Choose "Color Matching" from the settings drop down.
3. Choose "Other Profiles" from the profile drop down.
4. Choose "Generic Gray Profile" from the list and then select the "OK" button.
Windows:
1. Select the "Print Boarding Pass" button on the main boarding pass page.
2. Select either Grayscale or Pure Black and White under the Color/grayscale option at the bottom of the print dialogue window.
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| Q: | How can I print without the weather, destination highlights and offers? | | A: | Select the "Print Without Destination Highlights" link on your boarding pass.
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| Q: | How do I check my baggage after checking in with Flight Check-In? | | A: | After you have checked in using Flight Check-In, you may check your bags using any of the following convenient options:
- Curbside Check-In
- Self-Service Check-In (check bags only option)
- See an American Airlines agent
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| Q: | If I've checked in and printed a boarding pass with Flight Check-In, where should I go once I arrive at the airport? | | A: | You can proceed directly to Security with your government-issued photo identification and boarding pass, then right to your departure gate where you wait for your boarding group to be called. Be sure to verify your gate assignment when you arrive at the airport as gate assignments and departure times may change. You must be at your gate for boarding at least 30 minutes prior to scheduled departure time. Reservations are subject to cancellation if you are not checked in and at the departure gate at least 15 minutes prior to departure.
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| Q: | What if I used Flight Check-In and can't make my flight? | | A: | If you are unable to make your flights, please contact American Airlines at 1-800-433-7300 prior to flight departure to retain the value of your ticket. Fees and penalties may apply for changes, depending on the fare paid for the ticket.
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| Q: | Can I change my reservations online after using Flight Check-In? | | A: | No, you are not able to change your reservation online once you have checked in. Please contact American Airlines Reservations at 1-800-433-7300 for assistance.
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4. Mobile Boarding Pass
| Q: | What is a Mobile Boarding Pass? | | A: | Now when you check in for your flight departing from Los Angeles (LAX), Chicago O’Hare (ORD), or John Wayne/Orange County (SNA), you can choose to receive your boarding pass for any nonstop flight with a single passenger electronically on your mobile phone or PDA.
- When checking in on AA.com, choose the “Email to Cell Phone or other Mobile Device” option and include the email address for your mobile phone or PDA.
- Retrieve your Mobile Boarding Pass via your email and save it to your phone for easy access at the security checkpoint (check your phone/PDA manual for options on how to save emails and view offline).
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| Q: | If I have a Mobile Boarding Pass on my cell phone or PDA, what should I do once I arrive at the airport? | | A: | At the airport, retrieve the boarding pass from your cell phone or PDA and make sure the entire barcode is visible on the screen. Also, turn the backlight setting for your phone/PDA display to the brightest mode. Proceed directly to Security with your government-issued photo identification and mobile boarding pass. Show the barcode at your security checkpoint as you would a paper boarding pass. If the scanner cannot read your barcode, a paper boarding pass will be required.
You may then proceed right to your departure gate where you wait for your boarding group to be called. Be sure to verify your gate assignment when you arrive at the airport as gate assignments and departure times may change. You must be at your gate for boarding at least 30 minutes prior to scheduled departure time. Reservations are subject to cancellation if you are not checked in and at the departure gate at least 15 minutes prior to departure
Be sure to have your boarding pass displayed on your mobile phone or PDA once your boarding group is called. You will need to show the mobile boarding pass to the gate agent for it to be scanned, as you would a paper boarding pass. If the scanner cannot read your barcode at the gate, a paper boarding pass will be required.
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5. Curbside Check-In
| Q: | What is Curbside Check-In? | | A: | A service provided at the curb of participating airports which allows you to check your bags, put any associated
baggage fees
on your credit card and get a boarding pass right at the curb. Curbside Check-In is available for passengers checking bags for a domestic itinerary.
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| Q: | How can I pay for Curbside services? | | A: | Please pay any associated
baggage fees with a credit card. Tipping for skycaps is discretionary.
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| Q: | Which airports offer Curbside Check-In? | | A: | Refer to our Curbside Check-In section to see which existing airport cities offer this feature.
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6. Self-Service Check-In
| Q: | What is Self-Service Check-In? | | A: | American Airlines Self-Service Check-In is a fast and convenient way to check in for domestic and select international* destinations with an electronic ticket (E-ticket). With Self-Service Check-In machines, you can choose an English, French, Japanese or Spanish language option, check in, select a seat, check bags, get a boarding pass and obtain an electronic receipt. Additionally you may add your AAdvantage number or just check a bag if you used Flight Check-In on AA.com. Eligible passengers can also standby for an earlier or later flight and request an electronic upgrade.
*Self-Service Check-In is available at Paris Charles de Gaulle, London Heathrow, Frankfurt International, Tokyo Narita, Providenciales, Turks and Caicos and select Canadian locations for passengers returning to the U.S. who are traveling on e-tickets.
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| Q: | What airports have Self-Service Check-In? | | A: | With Self-Service Check-In machines in over 100 airports (with more to come), you'll enjoy a faster, easier check-in process in many U.S. and international locations served by American Airlines and American Eagle. For a complete list of airports, please see www.aa.com/selfservice.
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| Q: | Will all airports have Self-Service Check-In? | | A: | We have installed Self-Service Check-In machines in most domestic (and select international) airports.
We will continue to evaluate customer requests, usage and products to determine the best locations for additional machines. For more information, please see www.aa.com/selfservice.
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| Q: | Where are the Self-Service Check-In machines located in the airport? | | A: | The Self-Service Check-In machines are located in front of the American Airlines ticket counter for baggage check in, in the ticket counter lobby, before the security checkpoint and in select gate locations for carry-on bags only. Additionally, Self-Service Check-In is now available in the lobby of the Chicago O'Hare Airport Hotel. For a complete list of machine locations, please see here.
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| Q: | What if I need help? | | A: | As always, our airport agents will be available should you need assistance with Self-Service Check-In.
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| Q: | Who is eligible to use Self-Service Check-In? | | A: | Any American Airlines, American Eagle or AmericanConnection® passenger with an electronic ticket may use Self-Service.
Customers traveling to international destinations can use Self-Service Check-In machines at select airports, see www.aa.com/selfservice for details.
Please remember to see an agent for special assistance if you are traveling with an infant, a pet, an oxygen container or if you are assisting an unaccompanied minor.
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| Q: | Do I need an electronic ticket to use Self-Service Check-In? | | A: | Yes. The ability to use the Self-Service Check-In machines is one of the benefits of electronic travel. Electronic tickets issued by travel agencies as well as other online sources are also valid for use with Self-Service Check-In machines. In the near future, American Airlines will have 100% electronic ticketing.
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| Q: | Can I use Self-Service Check-In if I have a paper ticket? | | A: | No. The Self-Service Check-In application is for electronic tickets (E-tickets) only. In the near future, American Airlines will have 100% electronic ticketing.
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| Q: | Can children traveling with an adult or as an unaccompanied minor use Self-Service Check-In? | | A: | Yes. Unaccompanied Children (children traveling without an adult) may use
Self-Service Check-In however, for security reasons, unaccompanied minors
must see an agent at the ticket counter.
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| Q: | Can I use Self-Service Check-In for International travel? | | A: | Yes, as long as you are traveling on an electronic ticket. You will be required to swipe your passport (for machine-readable passports) or manually enter information from your passport when using Self-Service machines for international check-in.
You will also be asked for an emergency contact, your country of residence, gender, date of birth and a visiting address for non-U.S. residents traveling to the United States. You may provide this information in advance on AA.com. Simply retrieve your reservation, select the appropriate reservation, then look for the "International Passenger Details" section.
You may also process any associated baggage charges.
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| Q: | Can I use Self-Service Check-In if I purchased my ticket from a travel agency or online agency? | | A: | Yes, Self-Service Check-In can be used with tickets issued by any source.
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| Q: | What information does the U.S. government require in my flight reservation? | | A: | For security reasons, the U.S. government requires collection of passenger travel information. The information required includes passport number, citizenship, country of residence, gender, date of birth, emergency contact name/phone, and temporary U.S. address for U.S. visitors. Most of this information can be added to your flight reservation online at AA.com. This will expedite the check-in process and save you time at the airport.
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| Q: | What is an "exception" and do I need to go to the ticket counter to complete the check-in process? | | A: | There are a few circumstances where agent assistance is required to receive boarding documents, for example when the name on the passport does not match the ticketed name or when travel documents such as visas need to be verified. Should you encounter an exception, simply stay at the Self-Service Check-In machine and an agent will be there to assist you.
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| Q: | Can I check in today for a flight that leaves after midnight? | | A: | Yes. You may check in for any flight that departs within 24 hours.
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| Q: | What's the minimum check-in time for using Self-Service Check-In? | | A: | In most airports, the minimum check-in time for using Self-Service Check-In is 30 minutes before flight departure, but it can range up to 60 minutes before flight departure in some airports. Specific cutoff times are listed on the front screen of the Self-Service Check-In machine. Please see suggested arrival times, checking in and security checkpoints for additional information.
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| Q: | What information does Self-Service Check-In need to find my reservation? | | A: | Self-Service Check-In can easily find your reservation with either your passenger name record locator (PNR), E-ticket number, AAdvantage number, your destination city, or your flight number. Please use the American Airlines PNR and not a travel agent online booking record locator. For connecting flights, please use your final destination for the destination city lookup.
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| Q: | Do I need to swipe a credit card? | | A: | No. A credit card is just one of the ways you can identify yourself at a Self-Service Check-In machine. We ask that you either swipe your passport, AAdvantage elite-status card (AAdvantage Executive Platinum, AAdvantage Platinum or AAdvantage Gold), your Admirals Club or AAirpass card with a magnetic strip or a major credit card. Please note that the name on your elite-status card or credit card must match the name as it appears on your e-ticket reservation. You may also look up reservations with just their record locator and name.
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| Q: | Will my credit card be charged when I use Self-Service Check-In? | | A: | No. Your credit card is used for proof of identification purposes only.
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| Q: | Can I check my bags using Self-Service Check-In? | | A: | Yes! With Self-Service Check-In machines that allows checked bags you can check bags under 50 lbs. measuring no more than
62 inches (measured length + width + height) and process any
associated fees for domestic or international travel.
Self-Service machines are located directly in front of the American Airlines ticket counter. Your bag tags will be printed
behind the ticket counter. An agent will check your photo ID, attach the tags to your bags and place them on the baggage belt.
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| Q: | Can I change my seat with Self-Service Check-In? | | A: | Yes. You are able to change your seat upon initial check in based on availability at the seat selection screen.
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| Q: | Can I add my AAdvantage number to my reservation when checking in with Self-Service Check-In? | | A: | Yes, you can add your AAdvantage number during the check-in process to ensure you get credit for your flight.
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| Q: | Can I get a boarding pass for my connecting flight? | | A: | Yes! You can check in for a trip with up to four (4) U.S. domestic segments from your originating airport to your destination airport.
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| Q: | How many passengers in one reservation can check in using Self-Service Check-In? | | A: | You may check in up to nine people using Self-Service Check-In. If more people are present in your reservation, you may repeat the check-in process for the remaining passengers until everyone is checked in.
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| Q: | Can I standby for another flight with Self-Service Check-In? | | A: | Yes! Self-Service Check-In will allow eligible customers to stand by for an earlier or later flight to the same eligible destination on the same date of travel at no charge.
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| Q: | Can I confirm another flight with Self-Service Check-In? | | A: | Yes! Self-Service Check-In will allow eligible customers to confirm an alternate domestic flight to the same destination on the same date of travel. You'll be given up to three flight options and if seats are available within 12 hours of departure of alternate flights, you can confirm flight changes for a $35 fee when traveling on a discounted fare.
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| Q: | Can I upgrade to the next class of service using Self-Service Check-In? | | A: | Yes! If you are an AAdvantage elite-status member (AAdvantage Executive Platinum, AAdvantage Platinum or AAdvantage Gold), or are a regular AAdvantage member flying with an unrestricted ticket, you'll be given the opportunity to upgrade to the next class of service (e.g., First Class, Business Class) on your American Airlines flight. Please note: when requesting an upgrade, all passengers in your reservation that are checking in with you must request an upgrade. If you do not have enough electronic upgrades in your account to cover the requested itinerary, you may purchase them at the Self-Service Check-In machine.
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| Q: | Can I purchase 500-mile upgrades with Self-Service Check-In? | | A: | Yes, AAdvantage members checking-in for an itinerary that requires 500-mile upgrades can purchase the upgrades they need to complete their transaction and continue check-in through Self-Service.
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| Q: | Can I purchase tickets with a Self-Service Check-In machine? | | A: | Not at this time.
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| Q: | Does Self-Service Check-In offer language options besides English? | | A: | Yes. You may choose English, French, Japanese or Spanish.
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| Q: | What is the Confirmed Upgrade option? | | A: | The Confirmed Upgrade option is a way for customers to enjoy the comfort of our premium cabins at an affordable price. This option is offered to passengers who aren't able to use 500-mile upgrades. In these situations, the Confirmed Upgrade option makes unused premium cabin seats available on the day of departure.
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| Q: | How do Confirmed Upgrades work? | | A: | If seats are available in the premium class cabin four hours before departure and flights in your itinerary are eligible for an upgrade, a customized message will be displayed during your check-in process at the Self-Service machine. You can then choose whether to purchase an upgrade, and then pay with a credit card. A receipt for the upgrade will be printed, along with your boarding pass, at the end of the transaction.
(Note - this purchase does not result in the deposit of 500-mile upgrades into your account. The fee is paid and you are upgraded to the premium cabin on the flight(s) you selected.)
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| Q: | On what flights is the Confirmed Upgrade option offered? | | A: | Passengers traveling on flights within the 48 contiguous United States, U.S. Virgin Islands, or Puerto Rico can purchase an upgrade, even if they are traveling on AAdvantage award tickets. The upgrade is available on a space-available basis on your day of travel.
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| Q: | Can I pay for Confirmed Upgrades in advance at a lower price? | | A: | The Confirmed Upgrade option is only available on the day of travel at a cost of $45 per 500 miles.
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| Q: | If I don't use the Self-Service machine for check-in, can I still use the Confirmed Upgrade option? What if I check-in at home using AA.com? | | A: | The Confirmed Upgrade option is only offered via the Self-Service machine. If you first check in on AA.com, you can still use the Self-Service machine at the airport. If the Confirmed Upgrade option is offered for your flight, you can choose to upgrade, following the usual procedures.
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| Q: | Will the Confirmed Upgrade option reduce the number of premium class seats available to full-fare and AAdvantage elite customers? | | A: | No. Upgrades via Self Service will be offered only after we've determined that sufficient premium seats are available to accommodate customers who want to buy full-fare tickets and to AAdvantage elite members who wish to upgrade.
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| Q: | As an AAdvantage elite member traveling on an award ticket, can I use the Confirmed Upgrade option? | | A: | If the Confirmed Upgrade option is available on a flight for which you are using an AAdvantage award ticket, then it will be offered when you check in using the Self-Service machine.
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7. Vuelo Seguro
| Q: | ¿Qué es Secure Flight y qué hace? | | A: | Secure Flight es un programa que optimiza el proceso de comparación con la lista de vigilancia. Fue desarrollado por el Departamento de Seguridad Nacional de EE.UU. (DHS, por sus siglas en inglés) y servirá para mejorar la experiencia de viaje de todos los pasajeros, incluso de aquellos que fueron identificados
erróneamente en el pasado.
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| Q: | ¿Cómo funciona el programa Secure Flight? | | A: | Secure Flight compara el nombre, fecha de nacimiento y género de cada pasajero con las listas de vigilancia del gobierno para:
- Identificar a terroristas conocidos y sospechosos
- Evitar que individuos que aparecen en la lista de prohibición de viaje (No Fly List) aborden un avión
- Identificar a los individuos que aparecen en la lista de seleccionados (Selectee List) y así mejorar las inspecciones de seguridad
- Facilitar el viaje aéreo de los pasajeros
- Proteger la privacidad de los pasajeros
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| Q: | ¿Por qué me beneficia esto como pasajero? | | A: | Al proporcionar esta información los pasajeros se benefician porque están ayudando a garantizar que no serán confundidos por error con personas que aparecen en la lista de vigilancia del gobierno.
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| Q: | ¿Será necesario que ingrese mis Datos de Pasajero para el programa Secure Flight (Vuelo Seguro) cada vez que haga una reservación? | | A: | Sí, usted deberá ingresar dicha
información cada vez que haga una
reservación/compre un boleto. Sin
embargo, como socio AAdvantage, usted puede
ahorrar tiempo guardando sus Datos de Pasajero
para el programa Secure Flight en su cuenta
AAdvantage, ingresando a www.aa.com/MyAccount.
Cada vez que usted haga una reservación a través de nosotros, encontraremos sus Datos de Pasajero (del programa Secure Flight). Si usted no es socio AAdvantage, por favor inscríbase
en www.aa.com/enroll.
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| Q: | ¿Cómo incluyo en mi cuenta AAdvantage información mía para el programa Secure Flight? | | A: | Como socio AAdvantage, usted puede guardar
sus Datos de Pasajero para el programa Secure
Flight dentro de su cuenta AAdvantage,
ingresando a
www.aa.com/MyAccount y
luego seleccionado "edit" ("editar")
junto a su nombre para así añadir
su fecha de nacimiento y su género.
Si no es socio AAdvantage, únase a
este programa ingresando a www.aa.com/enroll.
Una vez que su cuenta haya sido creada, usted
podrá los Datos de Pasajero
para el programa Secure Flight siguiendo
las instrucciones mencionadas anteriormente.
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| Q: | ¿Por qué debería proporcionar ahora mis Datos de Pasajero para el programa Secure Flight si estos no son necesarios para comprar el boleto? | | A: | Es altamente recomendable que proporcione
su información de pasajero para el
programa Secure Flight. Ya sea que en el
pasado haya o no tenido problemas cuando
su nombre fue comparado con la lista de vigilancia
de la TSA, proporcionar estos datos
adicionales para el programa Secure Flight
puede ayudarlo a evitar que en el futuro
confundan su nombre con otro nombre incluido
en la lista de vigilancia.
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| Q: | ¿Qué sucede si reservé/compré mi boleto antes del 15 de septiembre de 2009? ¿Tengo que hacer algo? | | A: | Si el boleto fue reservado/comprado antes del 15 de septiembre de 2009, no necesita hacer nada. Sin embargo, si usted es socio AAdvantage, le recomendamos actualizar de una vez en www.aa.com/MyAccount sus Datos de Pasajero para el programa Secure Flight. Si aún no es socio AAdvantage, puede inscribirse en www.aa.com/enroll.
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| Q: | Mi licencia de conducir tiene un nombre y mi pasaporte otro. ¿Cuál debería proporcionar? | | A: | Usted debe asegurarse de que tanto el nombre que proporcione al reservar
su boleto como el nombre que aparece en su
cuenta AAdvantage sea n igual es al del documento
de identidad oficial que utiliza rá al
viajar. Con el tiempo, debería hacer
lo posible por que todos sus documentos de
identidad guarden consistencia entre sí.
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| Q: | ¿Tengo que añadir mi segundo nombre o la inicial de este? | | A: | La Norma Final del programa Secure Flight
exige usar el “nombre completo”,
tal como aparece en el documento de identidad
oficial vigente con foto que la persona use
al viajar. Si este documento de identidad
incluye un segundo nombre o inicial, este
será necesario según la Norma
de Secure Flight y debería ser incluido
al hacer sus reservaciones, así como en
su cuenta AAdvantage . .
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| Q: | ¿Cómo debo ingresar el nombre en mi reservación o en mi cuenta AAdvantage si este incluye un título (como “Mr.”, “Ms.”), un sufijo (como “Jr.”, “Sr.”, “III”,”IV” ) o algún car acter especial? | | A: | Los títulos como “Mr.” o “Dr.” y los sufijos como “Jr.” o “III” no necesitan ser incluidos en las reservaciones
como parte del nombre. Si su nombre lleva
un guión o un apóstrofe,
estará bien ingresar “SMITH-JONES” u “O’CONNER”.
Al momento de hacer su reservación,
este aparecerá como “SMITHJONES” u “OCONNER”.
Por otro lado, los socios AAdvantage
que actualicen sus nombres en www.aa.com/MyAccount no
deberían ingresar algún
prefijo junto con su primer nombre ni un
sufijo junto con su apellido. De hacerlo,
podrían interferir con la acumulación
automatizada de las millas. De ser necesario,
pueden incluir un apóstrofe, guión
o espacio.
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| Q: | Mi nombre es largo. ¿Qué debo hacer? | | A: | Su cuenta AAdvantage le permite ingresar
un primer nombre de hasta 35 caracteres,
un segundo nombre de hasta 35 caracteres
y un apellido de hasta 35 caracteres también.
Sin embargo, al hacer una reservación
en AA.com, cada campo destinado al nombre
se limita a aceptar 30 caracteres, con lo
cual su nombre podría quedar cortado
donde fuese necesario. Si alguno de sus nombres
o si su apellido excede este límite
de caracteres, sólo ingrese los primeros
30 ó 35 caracteres correspondientes
a esa parte de su nombre y déjelo
así; ello no afectará su capacidad
para obtener millas AAdvantage.
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| Q: | ¿El nombre completo tiene que aparecer igual en todas mis identificaciones? ¿Qué pasa si mi licencia de conducir muestra sólo la inicial de mi segundo nombre, pero mi pasaporte muestra mi nombre completo? ¿Debo cambiar mi licencia de conducir para que concuerde con mi pasaporte? | | A: | El programa Secure Flight no exige que los nombres en todas sus identificaciones sean idénticos. Los pasajeros deberán proporcionar su nombre tal como aparece en la identificación oficial vigente con foto que planean utilizar al viajar. Esto le permite a la TSA contar con la mejor información posible para usar al momento de comparar nombres con las listas de vigilancia, dando como resultado un mejor proceso para los pasajeros y una reducción considerable del número de identificaciones incorrectas. Al añadir la fecha de nacimiento y el género, el número de identificaciones incorrectas se reducirá aún más y se podrá identificar más rápido a los pasajeros que no representan una amenaza.
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| Q: | ¿Cómo afectará esto los nombres y la información que aparecen en mi cuenta AAdvantage? ¿Será necesario actualizar o cambiar el nombre en mi cuenta? | | A: | El nombre y apellido que están en su cuenta AAdvantage sí necesitan ser iguales al nombre que aparece
en el boleto, para así asegurar que
las millas sean abonadas correctamente en
su cuenta. Las millas serán depositadas
correctamente incluso si el segundo nombre
o la inicial de este aparece en el boleto
pero no en el perfil de la cuenta AAdvantage.
Visite www.aa.com/namechange para
obtener más información si
lo que desea es actualizar el nombre en su
cuenta.
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| Q: | ¿Cómo actualizo el nombre en mi cuenta AAdvantage para que sea igual al de mi documento de
identidad oficial con foto? | | A: | Si necesita actualizar su primer o segundo
nombre, usted podrá hacer un único
cambio a través de AA.com cuando proporcione
su información para el programa Secure
Flight ingresando a www.aa.com/MyAccount.
Si necesita hacerle algún cambio a
su apellido, vaya a www.aa.com/namechange para
obtener instrucciones.
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| Q: | ¿Si el nombre que aparece en mi tarjeta de embarque es diferente al que aparece en mi identificación oficial, ¿todavía podré viajar? | | A: | Sí, usted todavía podrá viajar. Sin embargo, los pasajeros deberían esforzarse por que haya consistencia entre el nombre que aparece en su identificación oficial con foto y su información de viaje. En un futuro cercano, las pequeñas diferencias que hubiesen entre la información que aparece en el documento de identidad del pasajero y en su reservación, como por ejemplo el uso de la inicial del segundo nombre en lugar del segundo nombre completo o la ausencia de estos, no deberían causarle ningún inconveniente al pasajero.
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| Q: | ¿Puedo encontrar mi reservación en AA.com y añadir mis Datos de Pasajero para el programa Secure Flight si el boleto ya ha sido comprado? | | A: | No, una vez que el boleto ha sido comprado, usted no podrá ingresar estos datos. Los clientes sólo pueden añadir esta información durante el proceso de reservación. Debido a que la información para el programa Secure Flight aún no es considerada un requisito para viajar, no necesita comunicarse con AA para que la añadan a una reservación ya comprada.
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| Q: | Si tengo una reservación en espera, ¿puedo encontrar mi reservación en en AA.com y añadir mis Datos de Pasajero para el programa Secure Flight? | | A: | No, una vez que la reservación ha sido puesta en espera, usted no podrá ingresar estos datos. Los clientes sólo pueden añadir esta información durante el proceso de reservación. Debido a que la información para el programa Secure Flight aún no es considerada un requisito para viajar, no necesita comunicarse con AA para que la añadan a una reservación.
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| Q: | ¿Qué es un número de viajero conocido (Known Traveler Number)? | | A: | El número de viajero conocido será reservado para ser usado en el futuro por la TSA. No es necesario para reservar un vuelo
en AA.com. No hay más información disponible en este momento.
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| Q: | ¿Qué es el número de desagravio (Redress Number)? | | A: | El número de desagravio es un código emitido por la TSA que se asigna a determinados pasajeros cuyos nombres han aparecido por error en la lista de vigilancia. Este número no es necesario para hacer una reservación en AA.com.
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| Q: | ¿De qué manera influye el programa Secure Flight sobre el viaje de menores? | | A: | La información de Secure Flight aplica a todos, independientemente de la edad que tengan. Excepción: los niños que viajan sobre el regazo de un adulto.
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| Q: | ¿Estoy reservándole un boleto a otra persona y no sé cuál es su fecha de nacimiento. ¿Aún así puedo reservarle/comprarle el boleto? | | A: | Sí. Sin embargo, si usted tiene el número de AAdvantage del pasajero y nosotros ya tenemos registrada su información para el programa Secure Flight, le daremos la opción para que nos permita añadirla por usted.
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| Q: | ¿Puedo guardar los datos de otra persona para el programa Secure Flight? | | A: | No. La privacidad de la información de las personas forma parte integral del
programa Secure Flight. A fin de proteger
tanto su seguridad como la de otros, usted
sólo podrá guardar sus propios
Datos de Pasajero para el programa Secure
Flight.
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| Q: | ¿Por qué no puedo cambiar mi nombre cuando estoy haciendo una reservación en AA.com? | | A: | Si ha ingresado como socio AAdvantage con su contraseña, el nombre de su reservación será llenado automáticamente usando el nombre que tenemos en su cuenta AAdvantage. Si el primer o segundo nombre con el que viaja es distinto del nombre que aparece en su cuenta AAdvantage, primero deberá ir a Mi Cuenta y cambiar su nombre ahí. Para que el cambio sea tomado, necesita ingresar nuevamente con su contraseña antes de proceder a hacer su reservación. Si necesita hacerle algún cambio a su apellido, ingrese a www.aa.com/namechange para obtener más información.
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| Q: | ¿Por qué no puedo cambiar mi primer/segundo nombre en mi cuenta AAdvantage a través de AA.com? | | A: | Existen dos razones principales por las que usted podría no estar en capacidad de cambiar el primer o segundo nombre en su cuenta AAdvantage a través de AA.com. Una de ellas es porque usted ya hizo el único cambio que se le permite o porque no ha proporcionado su fecha de nacimiento y género, necesarios para actualizar su nombre. Para mayor información, visite www.aa.com/namechange.
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| Q: | Ya actualicé mi nombre en mi cuenta AAdvantage para que muestre mi primer y segundo nombre completos, pero AA.com sigue mostrando sólo mi primer nombre en algunas secciones de su sitio web. ¿Eso está mal? | | A: | No, si bien la página de inicio y la sección Mi Cuenta ya muestran su nombre completo en función de la información que ha actualizado, aún estamos en pleno proceso de hacer todos los cambios necesarios a AA.com para que muestre su nombre completo en todas sus secciones. Si su nombre aparece de forma correcta bajo Mi Cuenta, entonces puede estar seguro de que sus cambios fueron recogidos.
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| Q: | Mi apellido lleva un guión. ¿Cómo lo ingreso en mi cuenta AAdvantage? | | A: | De ser necesario, los nombres en las cuentas AAdvantage pueden incluir un apóstrofe, guión o espacios.
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| Q: | ¿Qué sucede si me equivoqué al ingresar mi fecha de nacimiento o mi género? ¿Puedo cambiarlo en AA.com? | | A: | No, usted deberá enviar su solicitud junto con la documentación legal apropiada al Departamento de AAdvantage de American Airlines vía fax al 817-963-7882 (desde EE.UU.).
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| Q: | ¿Todas las aerolíneas están participando en el programa “Secure Flight” (Vuelo Seguro)? | | A: | Sí. Sin embargo, la TSA afirma: “Secure Flight será implementado en fases y cada aerolínea incorporará los cambios necesarios en sus sistemas en los próximos meses. Los pasajeros no deberían preocuparse si determinadas aerolíneas no les piden proporcionar inmediatamente la información adicional; esto no debería afectar su viaje. Cada aerolínea solicitará esta información conforme hayan integrado la capacidad para recolectarla en sus sistemas”.
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| Q: | ¿Si estoy haciendo mi reservación a través de una agencia de viajes o de un sitio web externo, como Expedia, ¿eso significa que mis Datos almacenados de Secure Flight serán añadidos automáticamente a mi reservación? | | A: | Por favor, comuníquese con la parte respectiva para saber cuáles son sus procedimientos relativos a Secure Flight.
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| Q: | ¿Por qué los Datos de Pasajero para el programa Secure Flight no mostrados al resto de los pasajeros con quienes viajo? | | A: | La privacidad de la información de las personas forma parte integral del
programa Secure Flight. A fin de proteger
tanto su seguridad como la de otros, usted
no podrá ver los Datos de Pasajero
para el programa Secure Flight correspondientes
a otros pasajeros.
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| Q: | ¿Cómo se mantendrá la privacidad de mi información? | | A: | La privacidad de la información de las personas forma parte integral del programa Secure Flight. La TSA recopila la cantidad mínima de información personal necesaria para llevar a cabo una comparación eficaz con la lista de vigilancia. Además, los datos personales se recopilan, utilizan, distribuyen, almacenan y eliminan de conformidad con estrictas pautas y en cumplimiento de todas las leyes y normas de privacidad. Para obtener más información, visite el sitio Web de Secure Flight de la TSA: www.tsa.gov, Keyword: Secure Flight.
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| Q: | ¿Todo esto va a retrasar el proceso de control de seguridad? | | A: | Al proporcionar esta información por adelantado, la mayoría de los pasajeros no notarán ninguna diferencia con respecto a la manera cómo viajaban anteriormente.
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| Q: | Cuáles son los beneficios del programa Secure Flight? | | A: | Secure Flight ofrecerá muchos beneficios al público viajero:
- Protección de los datos confidenciales de la lista de vigilancia
- Permitirá que las autoridades atiendan las amenazas de seguridad más pronto, haciendo que volar sea más seguro. Secure Flight comparará la información de los pasajeros con las listas de vigilancia mucho antes de un vuelo, permitiendo a las autoridades responder con anticipación, mejorando así la seguridad del pasajero
- Un proceso de comparación justo y uniforme con la lista de vigilancia, a nivel de todas las aerolíneas, reduce la probabilidad de identificar incorrectamente a un pasajero
- Un mejor proceso de desagravio evita que las personas que concuerdan por error con otras que aparecen en la lista de vigilancia sigan teniendo problemas en el futuro
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| Q: | ¿Dónde puedo encontrar más información acerca del programa Secure Flight de la TSA? | | A: | obtener más información, visite www.tsa.gov, Keyword: Secure Flight.
*Al ingresar a este enlace, se abrirá una ventana de información relacionada en inglés. Para regresar a AA.com en español, sólo cierre la ventana de su explorador.
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8. Equipaje
| Q: | ¿American Airlines tiene periodos restrictivos (embargos) para el equipaje y cajas? | | A: | Sí. American Airlines aplica períodos restrictivos al equipaje y cajas durante ciertas épocas del año. Algunos destinos fuera de los EE.UU. continentales también imponen restricciones adicionales a las piezas de equipaje registradas en épocas específicas del año. Para averiguar si está vigente algún período restrictivo (embargo) durante sus fechas de viaje o para su itinerario, llame a Reservaciones de American Airlines al 1-800-633-3711 (desde EE.UU. o Canadá) o a su oficina local de Reservaciones.
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| Q: | Olvidé una de mis pertenencias a bordo del avión o en el aeropuerto. ¿Cómo me contacto con la oficina de Objetos Perdidos? | | A: | Si ha olvidado algún objeto en el aeropuerto o a bordo de su avión, deberá comunicarse con la oficina de Objetos Perdidos del aeropuerto de salida o de llegada. Nuestra página de Información de Aeropuertos y Horarios de Atención en los Mostradores de Registro proporciona enlaces a los sitios web de varios aeropuertos, donde podrá encontrar ayuda para comunicarse con la correspondiente oficina de Objetos Perdidos.
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9. Viajando Durante El Embarazo
| Q: | ¿Cuál es la política de American Airlines con respecto al viaje de mujeres embarazadas? | | A: | En el caso de embarazos normales y sin complicaciones, se requerirá un certificado médico si el viaje va a realizarse dentro de las 4 semanas previas a la fecha programada de parto.
En el caso de vuelos domésticos de menos de 5 horas de duración, no se permitirá el viaje de mujeres embarazadas, dentro de los 7 días previos y posteriores a la fecha programada de parto. Si usted necesita viajar dentro de ese período, requerirá un certificado médico así como la autorización de nuestros Coordinadores de Asistencia Especial.
En el caso de vuelos internacionales o vuelos sobre agua, no se recomienda el viaje de mujeres embarazadas dentro de los 30 días previos a la fecha de parto, a menos que la pasajera haya sido examinada por un médico obstetra dentro de un período de 48 horas antes de la fecha de partida, quien tendrá que certificar por escrito que la pasajera se encuentra clínicamente estable para soportar el vuelo. Si el viaje va a realizarse dentro de los 10 días previos a la fecha programada de parto, en el caso de vuelos internacionales, el viaje deberá ser evaluado por los Coordinadores de Asistencia Especial de American Airlines. Si el viaje va a realizarse 7 días después del parto, también deberá ser autorizado por dichos Coordinadores.
Para mayor información, comuníquese con un Coordinador de Asistencia Especial, llamando a Reservaciones de AA al 800-633-3711 (desde EE.UU. o Canadá) o a su oficina local de Reservaciones.
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10. Viajando Con Niños
| Q: | ¿Dónde puedo encontrar información sobre el viaje de niños en American Airlines? | | A: | En nuestra página Viajando Con Niños usted encontrará todo lo que necesita saber sobre el viaje de menores en American.
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11. Viajando Con Mascotas
| Q: | ¿Qué debo saber acerca de viajar con mi mascota? | | A: | Existen ciertas pautas específicas que hay que seguir para llevar una mascota, ya sea con usted en la cabina o como equipaje registrado. Encuentre esta información ingresando a nuestra página Viajando Con Mascotas.
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12. Gates & Times
| Q: | Where can I find flight arrival and departure information? | | A: | You can access flight information from the 'Travel Information' then 'Gates & Times' section located on the sidebar.
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| Q: | How do I get up to date information on my flight? | | A: | You can download American Airlines flight information from AA.com to your Palm VII personal digital organizer. With this new feature you'll always have access to schedules, gate information and arrival and departure times no matter where you are. Also, you can download our Electronic Timetable and you can find information about your flights and times even when you're not online. Go to 'Travel Information,' from the sidebar then click on 'Timetables & Downloads.'
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| Q: | What if I don't know the flight number? | | A: | If you are searching for flight information for the current or following day, you will not need it. If you are searching yesterday's date, you must include the flight number. You may obtain the flight number by accessing 'Reservations' and then 'Flight Schedules' from the left hand fly-out menu. Input the flight criteria and search for the information. If the information does not appear, please call American Airlines Reservations at 1-800-433-7300 or your local American Airlines Reservation's Office.
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| Q: | Can I get Gates & Times for other airlines on AA.com? | | A: | You may only obtain American Airlines, American Eagle or AmericanConnection® flight information. From AA.com, click on 'Travel Information' then 'Gates & Times.' Fill out the applicable information, choose the airline from the drop down menu and click 'Go.'
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| Q: | How do I find flight information on a different flight? | | A: | You may locate flight information on a different flight or your connection flight by changing the information in the 'Modify Search' box and clicking on the 'resubmit' button.
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13. Flight Status Notification
| Q: | What is 'Flight Status Notification'? | | A: | Flight Status Notification is a feature you may sign up for when you want to be notified of a flight's status. You can receive a text or voice message with information updates on your flight or a flight for which you’re expecting someone or you can notify a friend on your flight’s arrival.
You can choose to receive a voice message to your phone, or a text message to a cell phone*, alphanumeric pager*, personal digital assistant (PDA) or regular email account. Notification voice/text messages may be sent to any 10 digit dial code, including the U.S., U.S. Virgin Islands, Canada, the Bahamas and Bermuda.
You can also login with your password then sign up for notifications from the Notification Center tab in My Account. Once you've signed up, you will always receive notifications on all of your American Airlines flights.
*Device must be capable of receiving email messages.
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| Q: | Do I have to have my flight number to subscribe? | | A: | Yes, you must have your flight information to subscribe. If you don't know your flight number, you can look up schedules to find it.
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| Q: | How do I add a flight for notification? | | A: | To add/create a Flight Status Notification, click on 'Travel Information,' 'Flight Status Notification.' then 'Create'. Enter information for the flight for which you want to receive notification and click the 'Submit' button. You will receive a confirmation code assigned for your request. Or you may create a Flight Status Notification directly from the 'Flight Schedules' page in 'Reservations.'
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| Q: | How do I view existing notifications? | | A: | There are now several types of notifications - your personal flight notifications, friend notifications, and flight status notifications. When you sign up for a flight status notification, you will receive a confirmation code. Enter the confirmation code and click 'View' to review previous requests. If you are logged in as a member with your AAdvantage number and password, previous notification requests will automatically appear (as long as you were logged in as a member when you submitted the request). Additionally, if you are logged in you can view all notification types in the Notification Center tab in My Account.
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| Q: | What if I can't find my confirmation code? | | A: | Unfortunately without your confirmation code, you will not be able to view, change or delete the notification, unless you were signed into AA.com when you created the Flight Status Notification. If you were signed in when you created the Flight Status Notification, you can view it under 'Travel Information' at 'View/Delete Notification' or the Notification Center tab in My Account. For your protection, you must first sign in to view previously made subscriptions.
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| Q: | How do I change an existing notification? | | A: | To modify a previous notification request, delete the existing notification and add a new one.
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| Q: | How do I delete an existing notification? | | A: | When viewing the notification, click the 'Delete' button next to the notification you want to delete. Click 'Yes' on the confirmation page.
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| Q: | What type of device do I need to get a notification? | | A: | You can receive either a text or voice message. To receive a text message you must have one of the following: Cellular Phone, Regular Email, Alphanumeric Pager, Personal Digital Assistant (PDA). Voice messages can be delivered to wireless phones or wired phones and are limited to numbers within the 50 United States, Puerto Rico, and U.S. Virgin Islands.
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| Q: | What are my message delivery options? | | A: | Notification can be delivered as a voice message via phone or a text message via a regular email account, alphanumeric pager, text-enabled cell phone or personal digital assistant (PDA).
Text Messaging
Cell phones, pagers and PDA's must be capable of receiving email messages. The address you provide must follow the name@domain.com format. Contact your device service provider if you are unsure if your device can accept email messaging or to obtain your device email address.
Voice Messaging
Cell phones or land phones can receive voice messaging. We can deliver voice messages to phone numbers within the 50 United States only. The phone number provided must begin with the area code (do not use a 1 before the area code) followed by the 7-digit phone number. If the number provided is busy or has no answer, we will retry every 7 minutes until the departure or arrival time of the flight you have requested.
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| Q: | What type of flight information will I receive? | | A: | That depends on what information you entered. Enter information for the flight in which you want to receive notification.
Flight Number
Enter the flight number for any American Airlines, American Eagle or AmericanConnection flight. We cannot provide flight status for codeshare flights operated by other carriers.
Departure/Arrival
Messages will be sent to you based on either departure and/or arrival information for your flight. No matter which option you choose, current departure and arrival information will be provided in every message sent.
City
Select the city your flight departs from and arrives into.
Date
Select the day and month your flight departs or arrives into the city selected (based on your departure/arrival selection). You can request notification for flights up to 329 days in advance.
Baggage Claim
For your personal travel, you can request baggage arrival information when you arrive at your destination
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| Q: | What are my notification preference options? | | A: | You must select the advance timeframe you wish to receive a notification regarding a flight's status and gate information. You may also request to be notified of any changes to the flight's status or gate information.
Scheduled Notification
You can elect to receive a flight status notification four hours, three hours, two hours, one hour, or 30 minutes prior to the scheduled departure or arrival time of your flight (based on your departure/arrival selection).
Change Notification
Flight status change notifications are sent any time the departure or arrival time changes by more than five minutes and the change occurs within 72 hours of the flight's scheduled departure or arrival time (based on your departure/arrival selection). You will also receive notification if your flight cancels or is reinstated within 72 hours prior to the flight's scheduled departure.
If you wish to receive notification of changes to your flight's assigned gate, check the box next to 'Send me notification if gate information changes'
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| Q: | What if I didn't receive my notification? | | A: | If you have your confirmation code and didn't receive your notification, please call the AA.com Web Support desk at
1-800-222-2377, or email Webmaster@aa.com.
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| Q: | How close to departure time of a flight can I create a flight status notification? | | A: | You will be able to create a flight status notification up until the flight’s scheduled departure time.
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| Q: | Is there a restriction about whom I may select as a contact for a notification? | | A: | Due to privacy laws, if you reside outside of the 50 United States, Puerto Rico, and the U.S. Virgin Islands, you cannot designate anyone other than yourself as the contact for a notification.
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| Q: | I no longer wish to receive flight status notifications. What do I do? | | A: | Call the AA.com Web Services desk to be added to the "block list". You will no longer receive flight status notifications of any kind until you ask to be removed from the list:
US or Canada
1-800-222-2377
6:00 a.m. - 2:00 a.m. CT daily
United Kingdom
0207-365-0777
Monday - Friday
7:00 a.m. - 7:00 p.m. GMT
Saturday - Sunday
8:30 a.m. - 5:00 p.m.
All Other Locations
1-918-832-1384
6:00 a.m. - 2:00 a.m. CT daily
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| Q: | How many friends/additional contacts can I save? | | A: | You may save a maximum of 10 friends/additional contacts in your Account under the Contact Information and Password tab. You may send notifications to more than the 10 who are saved; however, there is a maximum of three friends/additional contacts allowed per reservation.
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| Q: | I was able to add a friend to be notified. Why can't I save that contact? | | A: | You are allowed a maximum of three saved friends/additional contacts in your Account. Also, if you are not logged in you may notify a friend but not save that contact in your Account.
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| Q: | I just completed a reservation (or retrieved my reservation) and see Create Preferences. What is this? | | A: | "Create Preferences" is a new option that allows you to set your notification preferences one time and then you will automatically be notified for your selected preferences every time you fly.
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| Q: | I changed my contact information with Reservations. Will this impact my notifications I set up on aa.com? | | A: | Yes, if a change is made to your preference contact, the change will apply to your notifications.
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| Q: | Where can I find my preferences and contacts I've added to be notified? | | A: | Once you have logged in, go to My Account, Notification Center tab. By selecting the View Details option, you can see the notification information for each reservation.
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| Q: | I have a reservation but why am I not seeing my notification preferences? | | A: | There could be several reasons:
- You are not currently logged in to AA.com
- Your AAdvantage number is not in your reservation
- You were originally scheduled to travel with others and your reservation was split from the original (due to flight changes)
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| Q: | I have a reservation on American, but when I view details or notify a friend I don’t see that flight. | | A: | If you have a reservation on a codeshare flight (a flight that is marketed by American Airlines but actually operated by another carrier) you will not have the ability to set up notifications. Notifications are only applicable on flights marketed and operated by American Airlines, American Eagle and AmericanConnection®.
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14. Timetables
| Q: | What are Timetables? | | A: | Timetables are downloadable copies of current American Airlines schedules that you can store on your PC, Palm, or PocketPC. They are convenient sources of up-to-date schedule information that can be used even when access to the Internet is unavailable. The oneworld™ Timetable is also available. For more information see www.aa.com/timetables.
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| Q: | What are the product features of the American Airlines Electronic Timetable? | | A: | Flight Schedules - Provides the ability to access nonstop, direct, one-stop and multi-stop flights for specified travel dates.
City and Airport Timetables - Offers the ability to view and print timetables either between two city pairs over a range of dates, or an airport timetable over a range of dates.
Itinerary Builder - Allows you to create itineraries to be viewed, printed or sent to a specific company or person for communication, approval or booking.
Comments - Add comments to your itinerary such as reservation numbers, hotel address, etc.
TravelWire - With an Internet connection you can access news and features including AA Vacations, AAdvantage News, Currency Converter, Admirals Clubs® and Products and Services.
The American Airlines web site, AA.com, is one click away.
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| Q: | I downloaded the file but now I can't find it. | | A: | To help you locate your American Airlines Timetable file, aa.exe, use FIND (Windows 98/00/XP/NT). If you have downloaded this program in the past you may have several editions. Select the latest edition and double click on it. The program will self-install. Follow the instructions.
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| Q: | I have downloaded the file but I cannot get it to work. | | A: | Did you install the file after downloading? If not, use Windows explorer to locate the file ('aa.exe') and double click on the Timetable icon.
You may have a corrupted download file. Download again.
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| Q: | The download is timing out, what do I do? | | A: | Try downloading at non-peak hours. If the problem persists, contact your Internet Service Provider and request help.
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| Q: | Is there an American Airlines Electronic Timetable product for Macs? | | A: | Currently the American Airlines Electronic Timetable only works on the Windows Platform.
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| Q: | How often is the American Airlines Electronic Timetable updated? | | A: | The American Airlines Electronic Timetable is updated weekly.
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| Q: | What is TravelWire? | | A: | TravelWire is a real time news service that is accessible via the Internet. Highlight the desired topic and click 'Download'.
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| Q: | I can't access an Itinerary created prior to a program update. | | A: | This is not an error. Itineraries are associated with program versions. Flight schedules change and a valid connection one month may not be valid the following month.
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| Q: | Why am I getting an Error Message: "Time Out" when updating Electronic Timetable? | | A: | Make sure you have a live Internet connection. (AOL users should be connected to the World Wide Web, not just AOL service.) There may be problems on the Internet. Try at different times such as non-peak times. Your Internet provider may be placing limitations on your account. Check that you can download large files (over 2.5 MB).
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| Q: | How do I update my Electronic Timetables? | | A: | To receive the most up-to-date American Airlines Electronic Timetable, click on the Update Schedules button on the front of the Electronic Timetable screen.
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| Q: | How often is the American Airlines Timetable PDF updated? | | A: | The PDF version is updated once a month at the beginning of the month.
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| Q: | How do I update the Palm OS Timetable? | | A: | The AAFlights Conduit automatically checks for a new timetable database on a weekly basis. If there is a new timetable the AAFlights Conduit will
download and install it on your PDA during synchronization.
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| Q: | What if I have problems upgrading from my current Palm to a Palm OS 5 PDA? | | A: | The American Airlines PocketFly Palm OS Timetable is compatible with Palm's new operating system, Palm OS 5, as well as previous versions of the
Palm Operating System (2.0 forward).
If you have trouble copying American Airlines PocketFly Palm OS Timetable files from your old handheld to a new handheld that uses the Palm OS 5,
follow these steps:
Delete the AA Flights application from your PDA.
Softboot your new PDA (turn over your PDA, slide open if applicable, and push in on the recessed button).
Download and install the Palm OS application from www.aa.com/timetables .
If you use the automatic update conduit, remember to HotSync a second time to download the current schedule database from the network.
If you continue to have difficulty, either remove the AAFlights.prc from your Palm/Backup folder or confirm that 'Handheld overwrites PC'
is selected in 'Custom' on your Palm DeskTop application.
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| Q: | I receive an "incompatible database" message. What is the problem? | | A: | You probably have conflicting applications:
Delete the AA Flights application from your PDA.
Soft boot your PDA by turning over your PDA, sliding it open (if applicable) and pushing in the recessed button.
Download and install the Palm OS application from www.aa.com/timetables.
If you use an automatic update conduit, remember to HotSync a second time to download the current schedule database from the network.
If you continue to have difficulty, either remove the AAFlights.prc from your Palm/Backup folder or confirm that "Handheld Overwrites PC"
is selected in "Custom" on your Palm DeskTop application.
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| Q: | With what organizer is the American Airlines Palm OS Electronic Timetable compatible? | | A: | It is compatible with any hand held device using the Palm Operating System (Palm, HandSpring, Symbol, Sony, etc.).
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| Q: | How do I find a Scheduled Flight? | | A: | Tap on the 'AA Flights' icon.
Enter the 3 letter IATA code for the From and To Airports or enter the full or partial city/airport name.
Tap 'Any Date' to display a calendar and select a specific date or use 'Any Date'.
Tap 'Find'
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| Q: | Flight Schedule: I have entered the correct IATA code or spelled the city/airport correctly and I get the
message: "there is no airport in the database that begins with..." | | A: | Try removing any spaces before or after the entered information. This can be confirmed by viewing any spaces after the first
parenthesis or before the second parenthesis (i.e. '_ord' or 'ord_'. Should be: 'ord').
If this error message still persists, the city or airport might not be in the American Airlines route system.
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| Q: | Can I access American Airlines flight information if my mobile phone, PDA or Blackberry is Internet enabled? | | A: | If your mobile phone, PDA or Blackberry is Internet enabled you can access American Airlines flight information
if your service plan includes Internet access. Access also requires network coverage by your mobile service provider at your location.
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| Q: | What do I do if I'm not receiving any American Airlines flight information? | | A: | First see if you can access other web sites with your phone or Minibrowser. If not, you may be out of the service coverage area.
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| Q: | What is a Minibrowser? | | A: | A Minibrowser is a browser on your phone, PocketPC, Palm, or Blackberry. The AA Minibrowser is optimized to your phone or PDA screen size.
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| Q: | How often is the American Airlines Pocket PC Timetable updated? | | A: | The American Airlines Pocket PC Timetable is updated by Monday morning each week.
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| Q: | How do I update my American Airlines Pocket PC Timetable? | | A: | Updates currently require a download and reinstallation of the American Airlines Pocket PC Timetable.
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| Q: | With what Pocket PC applications is the American Airlines Pocket PC Timetable compatible? | | A: | The American Airlines Pocket PC Timetable is compatible with PDAs using the Pocket PC 2000/02/03 Operating System.
Help for oneworld products is available on http://www.oneworldalliance.com*
The Palm OS Manual and Palm customer support can be accessed online at www.palm.com*
*When accessing a partner or information site, a new browser window or tab will open. To return to AA.com, close the browser window or tab.
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15. During Your Flight
| Q: | What is a Flagship Suite? | | A: | The Flagship Suite is an innovative first class cabin configuration offered on select Boeing 777 aircraft operating between the U.S. and select transatlantic cities. Features of the Flagship Suite include privacy dividers, individual laptop powerport connections, leather headrests, personal entertainment systems and swivel seats to conduct business in your own personal conference area. When you're ready to sleep, each Flagship Suite transforms into a fully flat, six-foot six-inch bed with drop-down armrests that allow for easier access and more sleeping space for a comfortable night's rest.
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| Q: | What is Gate Connect? | | A: | Gate Connect is an in-flight program that provides connecting gate information on cabin video screens on all American Airlines' Boeing 777 aircraft. Information provided includes: arrival gate and baggage claim, a list of connecting flight departure gates as well as a graphical display of the arrival airport.
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| Q: | What kind of powerports are available on AA flights? | | A: | American uses a "cigarette lighter" style outlet delivering 15 volts of direct current.
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| Q: | When may I use my cellphone on an American Airlines flight? | | A: | On all departing flights worldwide, you may use your cell phone, laptop computer, two-way pager and PDA until the aircraft door is closed. Upon arrival on most fleet types* with American Airlines, American Eagle and AmericanConnection, you may use your cell phone during taxi-in as signaled by a flight attendant announcement. Use of cell phones is not allowed during flight per Federal Communication Commission rules.
*The arrival policy applies to flights arriving in the United States, the U.S. Virgin Islands and Puerto Rico. This policy is not available on American Eagle turboprops.
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| Q: | When may I use inflight satellite phones? | | A: | Worldwide satellite communications are available on American Airlines' Boeing 777 and Boeing 767 aircraft almost anytime while flying over North America and worldwide.
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| Q: | Does American Airlines offer food for sale? | | A: | Yes. You can buy food items on select flights. For current information, please visit our Dining page.
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| Q: | Does American Airlines offer meals to meet specific dietary needs? | | A: | Yes. At your request, we can provide special meals to meet specific dietary needs and to adhere to religious dietary codes on select flights. Please check the information provided on our Special Meals page to verify that special meals are provided from your departure city as well as the minimum time required to order a special meal for your flight. To request a special meal, please call American Airlines at 1-800-433-7300 in the U.S. and Canada or your local American Airlines office and when you check in, advise the gate agent and a flight attendant that you ordered a special meal.
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| Q: | How can I find out what wines are available on my transcontinental or international flight? | | A: | Please visit our Wine Selections page.
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| Q: | What type of entertainment is available on flights? | | A: | We are pleased to offer a wealth of information regarding inflight entertainment to help you prepare for your upcoming flights. On all of our flights, you can enjoy a variety of magazines for your reading pleasure and on longer flights you might also enjoy inflight television, movies, music and more! Visit the entertainment section to learn more about entertainment provided on select flights.
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| Q: | Where can I find out what movie will be playing on my flight? | | A: | Please visit www.aa.com/movies.
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| Q: | How often do inflight movies change? | | A: | Movies on flights within Canada and the United States change twice a month. Movies on international flights change on the first day of each month.
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| Q: | Are there any inflight magazines in Spanish or Portuguese? | | A: | Yes. Written in Spanish and Portuguese, Nexos® magazine can be found on board American Airlines flights to and from Latin America, Mexico, Spain and the Caribbean. Nexos focuses on the people, places and passions of the Latin American culture and lifestyle.
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| Q: | Where can I learn more about onboard shopping? | | A: | Visit the Shopping page in the "During Your Flight" section of AA.com to learn more about Duty Free shopping, SkyMall® and items available from the C.R. Smith Museum.
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16. AA en el Mundo
| Q: | ¿Existen versiones internacionales de AA.com? | | A: | Sí, AA.com tiene más de 30 versiones internacionales multilingües que ofrecen una variedad de información de viaje relevante para los usuarios que residen en otras regiones del mundo. Podrá acceder a ellas ingresando a la página informativa AA en el Mundo en AA.com en español.
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