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Queue Service |
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Welcome to the American Airlines web pages for travel agents.
This page details American Airlines' Queue Service which we offer to travel
agents in our online European markets.
Please use the links below to navigate to the topic of your choice, and
the links on the right to return to the Homepage, or to
navigate to other areas of the website.
Thank you for your continued support.
| Queue Service for Amadeus users | Queue Service for Galileo users | Queue Service for Sabre users |
| Queue Service for Worldspan Users |
QUEUE SERVICE FOR AMADEUS USERS
Overview
Fare Requests and releasing bookings
Prepaid Tickets
Overview
Effective August 01, 2005, American Airlines will no longer offer queue servicing in Amadues.
American will continue to provide comprehensive information on
all of American Airlines policies, procedures
and products on our country-specific websites in an easy-to-find format.
| return to top | return to Amadeus index |
Fare Requests and releasing bookings
For any fare requests you can contact our Tariff department directly.
Please see the Reservations page
for more details.
| return to top | return to Amadeus index |
Prepaid Tickets
For information on how to set up a PTA please see
our PTA page.
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QUEUE SERVICE FOR GALILEO USERS
Overview
PTA requests
Pricing fares and fare recalculations
Overview
Effective August 01, 2005, American Airlines will no longer offer queue servicing in Galileo.
American will continue to provide comprehensive information on all of American Airlines policies,
procedures and products on our country-specific websites in an easy-to-find format.
| return to top | return to Galileo index |
PTA Requests
Please see our PTA page for information
on how to send a PTA request.
| return to top | return to Galileo index |
Pricing fares and fare recalculations
If Galileo doesn't autoprice your booking, or if you
encounter any problems with a fare you can contact our Tariff department for
assistance. Please see
the Reservations page
for more details.
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QUEUE SERVICE FOR SABRE USERS
Overview
PTA requests
Pricing fares and fare recalculations
Receiving replies
Overview
In a continuing effort to improve its service,
American Airlines presents its Sabre automated
queue service for its partners in the travel trade.
A variety of services can be requested
directly through Sabre by queuing PNR's to the
tariff department of AA's central European Reservations
centre in Dublin Ireland.
Please note our processing times are as follows;
We will aim to reply to your request within 4 hours during normal business hours:
Monday-Friday: 9:00am-5:30pm GMT.
Requests received outside business hours can take up to 24 hours processing time.
| return to top | return to Sabre index |
PTA requests
Please see our PTA page
for information on how to send a PTA request.
| return to top | return to Sabre index |
Pricing fares and fare recalculations
If Sabre does not autoprice your itinerary,
American Airlines can calculate the fare manually
and create a PHASE IV.
If you want American Airlines to calculate the lowest fare
for the class of service booked, please document the
booking as follows:
5H- ATTN AA PLS CALCULATE LOWEST FARE
We will calculate the lowest fare and document it in 5H remarks.
We will also advise you what inventory needs to be booked for this
fare.
If you would like us to rebook the flight
inventory for you in order to build a PHASE IV
please authorise this with:
5H- AA PLS CALCULATE LOWEST FARE / OK TO CHG BKG INVENTORY
5H- PLS BUILD PHASE 4
Please queue the PNR to: QP/QEE241/4
This queue may also be used to request fare
recalculations for changes to ticketed reservations.
| return to top | return to Sabre index |
Receiving replies
We will reply to your request by requeuing the PNR to your Q0.
Special note:
If you have received a reply from us that indicates that we need more information
- or cannot fulfill your request, - and you need to respond to our reply, please requeue
the booking after you have documented it. We do not monitor bookings that we have
sent back to you.
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QUEUE SERVICE FOR WORLDSPAN USERS
AA does not offer a queue service in Worldspan. However, please call us directly
and we will be happy to assist you. Please see
the Reservations page
for more details.
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Information contained on this website is subject to change at any time without prior notice.
American Airlines shall not be liable for any consequences resulting from your reliance on the information.
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Information contained on this website is subject to change at any time without prior notice.
American Airlines shall not be liable for any consequences resulting from your reliance on the information.
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