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Travel Agency
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Passenger Name Requirements

Confirm By making this selection you will be redirected to the customer pages. Stay on Agency Reference pages Continue to Customer pages
  • The booking should contain First and Last name only, as it appears on the government issued ID that the passenger will use while travelling. Do not add a prefix, middle name or suffix.
  • Federal regulations mandate that U.S. citizen passengers who refuse to provide a full name will not be boarded. 
  • AA Reps and travel agents are not required to collect passport details in advance of travel. Emergency contact
  • For additional information please refer to Travel Information

Emergency Contact Requirements

  • The emergency contact (full name and telephone number) must be solicited and included using the SSR code PCTC.
  • The contact can be an individual or entity and need not be related to the passenger.
  • The contact may not be a person travelling on the covered flight.
  • Be sure to include the area code and country code (if outside the U.S.).
  • The regulation requires only that the emergency contact be solicited.
  • The passengers may refuse to provide this information.  In this case you may indicate that passenger refused. For questions on SSR formats, please see contact your CRS help desk.

By collecting this information in advance of airport check-in you will provide our mutual customers with the best possible service. Passengers who do not have the passport and PCTC indicators in their PNR will have to be asked these questions at check-in, increasing the transaction time.

This information is to be used by the department of state solely for family notification purposes in the event of an aviation disaster and will be kept confidential.

Customer Cell Phone Number

  • American Airlines requests that you ask customers to provide their cell phone number, if they have one, for all reservations and include this number in the PNR. Airports use the cell phone numbers as a means to locate passengers who have checked bags, but have not boarded their flight.
  • AA is required to match all checked luggage to passengers travelling. Being able to locate the passenger may avoid having to unload an entire aircraft to pull bags for those who may be at the wrong gate or forgot to set their watches to the correct time zone. Your assistance in helping us comply with regulations and achieve on time departures is appreciated.
  • Passengers on all departing flights worldwide will be able to use cell phones, laptops and pagers until the door is shut.
  • Day of departure passenger notification:
    American Airlines recognises the importance of reliable schedules to our customers. While on-time performance is a top priority at American, the many variables of flight operations may result in changes to our schedules. When it is necessary to change the customer's flight plans within 24 hours due to weather, flight conditions, mechanical difficulties or other operational challenges, it is important that we are able to contact them prior to their departure.
  • We request your assistance by including their home, business and, especially, cell/mobile phone numbers in the PNR. Our customers frequently tell us that although their ticket was issued by their travel agency, they expect to hear from American if their flight times change. AA will only use those numbers to contact them for last minute changes to their flight times. Normal schedule changes will still be queued to you for customer notification.
    • Amadeus     : AP BRU 32123456789 -B
    • Galileo          : SI.AA*CTCM32123456789
    • Sabre           : 3OSI AA CTCM32123456789

 

Country code without ‘00’
City code without ‘0’ (except for countries where the ‘0’ is not removed – like Italy)
Phone number

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Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Guidelines for Schedule Changes
American Airlines (AA) tickets 001

Definition

A schedule change is a planned change or cancellation of a flight which occurs prior to the day of departure.

Examples: change of flight times, change of flight numbers, reduction of service, discontinuation of all service in a market/station closing.

Reissue by Agency

Please note that a reissue is not required on tickets where the passenger has been affected by a flight number change only and/or a time change with a departure of less than 15 minutes earlier or less than 30 minutes later.

In the following cases, agencies are requested to reissue the ticket/s for wholly unused and partially used tickets:

  • Change in flight time only - no change to original flight dates, origin and destination cities, inventory, fare, or fare basis. If not suitable, may also re-book first available AA flight either earlier or later than the originally scheduled flight time, or one day prior or up to 2 days after the original schedule flight time. May change their continuing or return travel dates to maintain the original length of stay prior to the re-accommodation. A change of 31 minutes to 90 minutes requires for the same inventory to be used; a change of 91 minutes and greater allows for the same inventory or next lowest inventory up to B-class to be used (excludes W inventory for premium economy on AA*). If AA provided re-accommodation on AA or AA*, the agency may reissue regardless of inventory.
  • Re-accommodations made by American Airlines for the same dates - if the customer does not accept the re-accommodation as suggested by American Airlines, rerouting on AA/AA* flights only is accepted but TA must maintain same origin and destination cities, same inventory, fare or fare basis. For Schedule Changes of 91 minutes and greater or where the flight changes from a non-stop to a connecting flight, please see our Full Schedule Change Policy for details.
  • Re-accommodations made by American Airlines for a different date due to the same day flights were not available – American Airlines has re-accommodated and may include: change to dates, origin/destination, inventory and/or AA* (AA Codeshare) service. Travel Agents may reissue re-accommodated itinerary as updated by American Airlines.
  • The new ticket must be annotated "AA SKED CHG" in the endorsement box. This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

When reissuing the tickets, the PNR must be documented with the following OSI:

OSI AA INVOL SKED CHG/AA FLIGHT NUMBER/DATE/CXLD OR SKED CHG

where:

  • AA FLIGHT NUMBER = original flight number
  • DATE = original flight date

Please note: only one OSI per PNR is necessary even if multiple flights are impacted by the schedule change.

Reissue by AA

Please contact AA Reservations for assistance if the rebooking is outside of the mentioned guidelines

Refunds

  • If a schedule change is from a nonstop to a connection or through flight, a refund to form of payment (FOP) is allowed. Please submit a refund request through your GDS.
  • A schedule change or flight delay of 60 minutes or less is NOT eligible for a refund.
  • If a schedule change is 61-120 minutes, refund to voucher only is allowed. Please request a Refund Application via BSP Link.
  • If a schedule change is more than 120 minutes or flight cancelled, a refund of the ticket to the original form of payment (FOP) is allowed. If the ticket is wholly unused, the refund can be processed through the GDS. If the ticket is partially used, please request a Refund Application via BSP Link.

Contacts

General questions and unacceptable changes:
AA Reservations Ph. 0844 499 7300
5p/min, network charges may apply

Questions about Refunds:


Refunds Department - E-Mail: refunds.lon@aa.com

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Name Correction Guidelines

American Airlines offers more flexibility to the travel agency community when processing name corrections. Minor name corrections can be made in the same PNR without a waiver.

Minor Name Correction

American Airlines Guidelines for Minor Name Correction for Domestic & International Tickets

  • All flights on the ticket must be American Airlines, American Eagle, and AA* oneworld codeshares AA*/BA, AA*/IB, AA*/QF, AA*/CX, AA*/JL only If the ticket includes flights operated by any other carrier or codeshare (excluding AA*/BA, AA*/IB, AA*/QF, AA*/CX, AA*/JL , please contact Reservations or AA Sales Support for assistance. If ticket includes travel to/from India, please contact AA Sales Support for assistance.
  • Corrections to the last name is limited to a maximum of three characters.
  • Only one reissue for a minor name correction is allowed per passenger ticket. If the name requires further correction and the ticket needs to be reissued a second time, a name correction waiver authorization is required and the applicable processing fee applies. Refer to Name Correction Policy below.

Minor Name Corrections are allowed for the following:

  • Correct Last Name (maximum 3 characters)
  • Nickname to full name
  • Middle Name or Middle Initial
  • Correct spelling of passenger's first name
  • Inverted Names
  • Correction of children surnames (Last Name)
  • Removing prefix/suffix
  • Marriage/Divorce (wholly on AA itineraries - must match SFPD/DOCS)
  • Legal Name Change (wholly on AA itineraries - changing the name to match the travel documents as long as it is the same person travelling)

Agency Instructions for Ticket Reissue and Documentation for a Minor Name Correction

  • Cancel seats and special meals prior to changing name in same PNR
  • Correct the name in the same PNR
  • Re-enter the SFPD SSR DOCS
  • Update the OSI Field with the required documentation
  • Re-assign the seats and request the special meals
  • Reissue the ticket as an even exchange (no changes to flights/dates allowed) Indicate the waiver code in the IT BOX. The waiver code is the only required verbiage in the IT BOX of the new ticket and supersedes all other information.
  • Processing fee not applicable
  • The OSI and Waiver Code must be indicated or the exchange will be subject to a debit memo
  • If a wholly AA ticketed itinerary has OA space in the history of the PNR, some back office systems associated to the GDS may prevent correction to the name field. In these cases, please create a new PNR with the AA space only in the original booking inventory.

Secure Flight Passenger Data (SFPD)

  • After making the minor name correction it is required that the Travel Agent re-enter the Secure Flight Passenger Data (SFPD) information in the SSR DOCS field

OSI Message:

  • OSI message to the PNR: OSI AA MINOR NAME CORRECTION POLICY

Waiver Code:

  • Waiver Code in the IT BOX of the new ticket: AANC03AGCY
    This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

Passenger Name Field Information Name field in the PNR:

  • Only requires the FULL NAME – which is the full "Lastname and the Full Firstname" only as it appears on the government issued ID that the passenger will use while travelling. The middle name or initial is not required in the Name Field of the PNR. Do not add a prefix, or suffix.

Middle Name or Middle Initial –

  • Is not required in the name field of the reservation for ticketing or upgrading purposes. The CRS/GDS functionalities differ and may not support the middle name or middle initial. Check with your CRS/GDS Help Desk for clarification on Name Field requirements

Examples of Minor Name Corrections:

  • Correct Last Name (maximum 3 characters)
    Thomason/Robert - correct last name to Thomas
    Smith/John – correct last name to Smythe

  • Hyphenated Names
    Taylor/Elizabeth – correct to add Smith Taylor to last name – Smith Taylor/Elizabeth

  • Nickname to full name
    Tom – correct full name to Thomas
    Chris – correct full name to Christine

  • Middle Name or Middle Initial
    Baker/Gerald – correct to add middle name – Baker/Gerald Robert or Baker/Gerald R

  • Correct spelling of passenger's first name
    Brown/Susan – correct first name to Suzanne - Brown/Suzanne
    Smith/Edgar – correct first name to Edward - Smith/Edward
    Jones/Mathew – correct first name to Matthew - Jones/Matthew

  • Inverted Names
    James/Francis – correct to Francis/James
    George/Michael – correct to Michael/George

  • Correction of children surnames (Last Name)
    Walters/Isabella – correct to legal last name for child to Thomas/Isabella

  • Removing prefix/suffix
    Miller/Christine Ms – correct to Miller/Christine or Miller/Christine Leigh
    Thomas Jr/Anthony – correct to Thomas/Anthony

  • Marriage/Divorce (wholly on AA itineraries – must match SFPD/DOCS)
    Smith/ Jane – corrected to Thomas / Jane – match SFPD/DEOCS)

  • Legal Name Change
    Wholly on AA itineraries - changing the name to match the travel documents as long as it is the same person travelling.

For All other name corrections, please contact Reservations or your local Sales Support teams.


Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Flight Firming system SAGE

American Airlines implemented a new firming system called SAGE. This firming system scans all advanced bookings and enforces ticketing restrictions. Unticketed reservations will be given a time limit and will be queued to you for action.
Therefore it is pertinent that you check your queues on a regular basis, otherwise your unticketed bookings may be cancelled.
There are two key elements of SAGE:

  • Ticketing time limit control
    Note: Applicable fare rule ticketing time limits must be followed.

    For those PNRs that have not yet been ticketed, an SSR message will be sent giving you the time limit that sage has assigned to your booking. Every effort has been made to ensure the time limit is correct, based on the inventory booked. You must auto-ticket the reservation so that ticket numbers will be transmitted to Sabre for proper recognition by SAGE. If you are issuing a handwritten or manual ticket, the ticket number must be inserted in the PNR via OSI or SSR in the following format: TKNM00123456789123 SMITH/A

    There must be 14 digits, including the 3 digit carrier code at the beginning and the check digit at the end of the entry. Consult your CRS helpdesk or DRS pages if you need assistance with ticketing formats.

    Each passenger ticket must be sent using a separate TKNM entry. Failure to follow this manual ticket format will result in the cancellation of your booking. In most cases sage provides a warning prior to cancellation. This means another message and queue placement.

  • Duplicate booking control
    Duplicate bookings are not permitted and will be cancelled on sight. Duplicate bookings include duplicate segments within the same PNR as well as duplicate PNRs. If the system finds a duplicate segment in a booking, the most recently added segment would be considered the valid segment and the others will be cancelled. You will be notified via your queue of any cancelled duplicate bookings.

    This improved firming system will help to ensure that American Airlines inventory is available for customers truly intending to travel.


    How to avoid cancelled segments or PNRs
    To avoid cancellation of duplicate or unticketed space there are four rules to follow
  • Follow the ticketing time limit rules
  • Include the requested ticket number in the PNR
  • Cancel any duplicate segments or bookings
  • Check your queues daily

  • Enhancement to Sage
    An enhancement to SAGE has been programmed to identify agency PNRs that have been changed where an additional collection or change fee is due. If the ticket is not reissued within 24 hours of the change, a reminder message will be sent to the booking source, asking for the new ticket number. Here is a sample message that will appear in the OSI field:
    5H-A CHANGE HAS BEEN MADE TO THE ITINERARY.
    5H-NEW TICKET NUMBERS REQUIRED AT TIME OF REBOOKING.
    5H-CHANGE FEE AND ADD COLLECT MAY APPLY.
    5H-YOUR CRS WILL SEND AA TKT NUMBERS AT TIME OF TICKETING UNLESS YOU
    5H-USE A HANDWRITTEN TICKET.
    5H-FOR HANDWRITTEN TICKETS, USE THE TKNM FORMAT FOUND IN YOUR GDS
    5H-REFERENCE SYSTEM TO SEND TKT NUMBERS TO AA, INCLUDING THE
    5H-VALIDATING CARRIER AND CHECK DIGIT.
    5H-EACH PASSENGER TICKET MUST BE SENT USING A SEPARATE TKNM ENTRY.




  • How to manually enter Ticket numbers
    • If you receive this message in a PNR, please reply by either placing ticket numbers in an OSI or SSR message or by cancelling the space. PLEASE INSERT TKT NUMBERS BY (DATE).
    • Please enter only 1 ticket number per OSI line in the PNR
    • The only correct format for manually entered ticket numbers is an OSI or SSR message with the IATA standard format as follows:
      • TKNM 00145678911234 LAST NAME/FIRST NAME
      • TKNM is the only valid manual ticket keyword.
      • The ticket number is 14 digits which includes the check digit.
      • No dashes (-) or slashes (/) are permitted.
      • Ticket numbers not in this specific format will not be recognized and your space will be cancelled.
    • Doing so will improve your work environment through the elimination of non productive ticket number requests this system will generate and send back to your office.
    • As your CRS develops the technology to place the ticket numbers in the PNR, when the tickets are driven, the need for you to do this will be eliminated. AA reserves the right to cancel space in discounted fare classes for which no ticket numbers are received following such a request.

Other possible SSR messages and what they mean:

SSR Error Message

What this means:

6-SAGE AUTO-PROCESS 2359/21FEB11 - SET 2011 FEB 07 20 3
PLZ SSR TKNE/A BY 2359/21FEB11 CST
AA FARE RULES STILL APPLY
TICKET NUMBERS REQUIRED BY 2359/21FEB11 CST
YOUR CRS WILL SEND AA TKT NBRS AT TIME OF
TICKETING UNLESS YOU USE A HANDWRITTEN TICKET
FOR HANDWRITTEN TICKETS USE THE TKNM FORMAT FOUND
IN YOUR GDS REFERENCE SYSTEM TO SEND TKT NUMBERS
TO AA INCLUDING THE VALIDATING CARRIER AND
CHECK DIGIT EACH PASSENGER TICKET MUST BE SENT
USING A SEPARATE TKNM ENTRY

This message advises the Travel Agent of the last date to issue the ticket, unless fare rules state otherwise. Fare rules always govern the ticketing date over this SSR message.

INVALID INVENTORY BOOKED FOR AA SEGMENTS
USING THROUGH FARE FROM GOVERNING CARRIER
CORRECT INVENTORY OR                    
IF TICKETING AA SEGMENTS SEPARATELY     

The Agent has booked an invalid booking class for the fare priced. Please read the applicable fare rules, rebook accordingly and reprice.

ATTENTION TRAVEL AGENT - A CHANGE HAS BEEN MADE TO THE ITINERARY. NEW TICKET NUMBERS  REQUIRED. AGENCY MUST COLLECT ALL APPLICABLE FEES AND CHARGES AT TIME OF RETICKETING. FAILURE TO PROVIDE TICKET NUMBERS MAY RESULT IN CANCELLATION.         
CHANGE FEE AND ADD COLLECT MAY APPLY.              
UNDERCOLLECTED FEES MUST BE PAID PRIOR TO DEPARTURE.

The Travel Agent or another source has made a change to one of the flight segments and the ticket requires an updates (if involuntary, please follow Schedule Change Procedures). All applicable fees and fare differences must be collected

DUPE SPACE CXLD MIA-MSY 01/13/11 0459

The Travel Agent has booked a duplicate segment, the same flight twice in one booking. As such, Sage advises that one of the dupe segments was cancelled in consequence as holding dupe is not allowed. Please see …Dupe segments for details

SSR OTHS 1A PLZ UPDATE ITIN BY XXL ALL HX SEGMENTS

A flight segment was holding as confirmed but has now cancelled. The Travel Agent needs to update the schedule change according to outlined policies in Schedule change Procedures.

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Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Seating

Additional Seats

Extra/Additional Seats - One Passenger

  • A passenger may book additional adjacent seats.
  • If a passenger qualifies for an electronic ticket for the first seat, the second seat may also be an electronic ticket.
  • The applicable adult fare, minus any Passenger Facilities Charges (PFCs), applies to the extra seat.
  • The ticket designator SEAT may be applied to deduct PFC charges. Contact AA Tariff for pricing questions or if pricing using the SEAT designator is unsupported by the GDS.
  • Baggage policy applies to passenger ticket only.
  • AAdvantage Free Awards (PlanAAhead or AAnytime) - passenger is allowed to claim two awards if travel is wholly on AA.
  • AAdvantage Upgrades - passenger may not use AAdvantage upgrades for a purchased extra seat.
  • Extra seats cannot be purchased for a pet.
  • For multiple extra seats, please contact AA Reservations or AA Support.

The PNR name field must be completed as follows. An OSI message must be added to the PNR. Failure to follow policy may result in a debit memo and/or the cancellation of the extra seat by flight firming automation.

PNR name field       -2JONES/JOHN/XTRA SEAT
OSI entry                 OSI EXTRA SEAT FOR PRIVACY

Preferred Seats

Preferred Seats are standard legroom seats more favorably located within the Main Cabin. They are available for purchase when customers book their flight, or up until the airport check-in cut off time.

Customers can purchase a Preferred Seat from American Airlines via aa.com, airport self-service machines or our reservations office (a handling fee may apply)**

AAdvantage® elite status members as well as their oneworld® equivalents and full-fare customers have complimentary access to Preferred Seats*

More Information about American's Preferred Seats is available at aa.com/YourChoice

Main Cabin Extra

Main Cabin Extra seats are located towards the front of the Main Cabin and provides customers with up to six inches of additional legroom to stretch out and relax. They also receive early boarding which gives them plenty of time to get on the plane and settle.

Booking is easy.

  • Main Cabin Extra is available for purchase on aa.com when booking a reservation, at airport self-service machines and on mobile devices.
  • To change an existing reservation to a Main Cabin Extra seat, customers should visit aa.com and select "My Trips" or "Select My Seat".

We're pleased to provide complimentary access to:

  • Full-fare Main Cabin ticket holders
  • AAdvantage Executive Platinum members
  • AAdvantage Platinum members
  • oneworld Emerald and Sapphire members
  • Dividend Miles Preferred members

AAdvantage Gold and oneworld Ruby members, as well as Dividend Miles Silver Preferred members^ can:

  • Purchase Main Cabin Extra for 50% off
  • Enjoy complimentary access to Main Cabin Extra within 24 hours of departure (if seats are available)

Main Cabin Extra seats are now available on nearly all of our planes, including 777-300ER, 767-300, 757, 737, A321T, A319, MD-80, and E-175 aircraft.

^Applies to Alaska Airlines MVP® customers as well. The 50% discount also applies to up to 8 travelling companions booked in the same reservation.

Check Available Seats*

AA.com can display seat availability for:
  • American Airlines and American Eagle flights
  • Flights that have not yet departed
Links marked with * will redirect you to the AA.com U.S. website or other external website

Cabin Comfort

** Not all EU aa.com sites have the ability to purchase Preferred seats, please contact Reservations prior to travel.

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Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Credit Card Authorisation

Travel agents are required to obtain credit card issuer authorizations on all credit card sales. Additionally, agents must ensure that the authorization code appears on the ticket.

Mastercard will assess a merchant’s fee of USD25.00 for any transaction that does not contain a valid authorization. As a result AA will pass on this fee to travel agents, in the form of a debit memo, for each Mastercard transaction that does not contain a valid approval code.

These fees can easily be avoided by obtaining a valid approval code for all credit card transactions in accordance with the guidelines set forth in section 8.2 of the ARC industry agent’s handbook.

Credit card authorizations should be obtained through your CRS/GDS. For instructions on how to obtain the credit card authorization, contact your CRS/GDS help desk.

Agents who do not have access to a CRS/GDS may obtain credit card authorizations by telephoning the appropriate credit card company authorization center.

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Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Prepaid Tickets (PTA’s)

Important Note:

  • American Airlines will set up a prepaid ticket if:
    • AA is the governing carrier
    • AA is the first international carrier

Where possible we recommend that you issue E-tickets rather than set up PTAs. If you do this you will avoid our PTA service charges.


Servicing Hours
Our opening hours are as follows:

  • 8.00 am - 20.00 (Monday - Friday)
  • 9.30am - 18.00 (Saturday and Sunday)

Please contactAA Reservations to get in touch with a representative in the Prepaids Department through Reservations.

Sabre users please note that you also have the option of using our queue service to set your PTA up. Our servicing hours and processing times for this service are different than if you call us directly. Please see the Sabre section for more information.

Important note:
If the first carrier on the ticket is not American Airlines, we need a minimum of 72 hours processing time. If the first flight is a codeshare flight marketed by American Airlines, but operated by another carrier, then we will also need 72 hours processing time for the PTA.


General Policies for Acceptance of PTA Requests

  • At least one segment of travel must be on AA in order for us to accept your PTA request.
  • AA must have a ticketing agreement with all airlines in the itinerary. (See Option B ).
  • Travel agency PTAs are not accepted for a booking made by an AA office or on AA website. Travel agency can mirror (passively book) flight segments into their CRS. Flights remain confirmed in original AA booking - OR- Agency books flights in their own system. AA will then cancel the original booking.
  •  We will accept PTA requests for change fees or add collects when a passenger has made changes to a ticketed reservation. However if the passenger has an electronic ticket and you have the capability of reissuing the ticket yourself this is often a more convenient option. If you do this you will avoid our PTA charge. For further details, please see:

CRS

Entry

Amadeus

HELP EXCHANGE

Galileo

H/TKEX

Worldspan

See your help reference

Sabre

See your help reference

 

 

 

 

  • AA will not accept PTA requests for change fees or add collects when the original ticket has not yet been issued. That is, when you have set up a PTA for a ticket for a passenger who then decides a few days later to make changes to his itinerary (without having, as yet, collected his original ticket), we will not set up a second PTA for the fare difference/change fee. In these cases you have two options:
    • Option A:
      The passenger can go to an AA ticket counter and collect his original ticket. Once the ticket has been issued we can set up a second PTA for the fare difference/change fee. Technically it is not possible to set up 2 PTA's in the same booking, therefore you should cancel all flights in the old booking as soon as the ticket has been issued and rebook the flights in a new reservation. If you are not able to perform this operation in your system, please contact American Airlines.
    • Option B:
      AA will authorise a refund on the original PTA minus the applicable change fee. You will need to cancel the old reservation and make a new booking. We can then price the new itinerary in the new booking and set up a new PTA for this new fare. We cannot set up the new PTA in the old booking: In these cases you will have to start afresh. You can then request a refund on the old PTA.
    • We will also accept PTAs for other charges such as excess baggage charges, unaccompanied minor fees; etc.

Exceptions to the general policy are as follows:

  • If the PTA request is for an offline PTA (that is it is being sent to another carrier for issuance at their counter) and the itinerary contains an airline with whom AA has no ticketing agreement, we will still accept the PTA under the following conditions:
    • The PTA is being sent to an airline with whom we do have an agreement
    • This carrier has an agreement with the all the other carriers in the itinerary including the one that has no agreement with AA
    • Please give a 72-hour-notice period for offline PTA's.


General Guidelines to Set Up a PTA Request (Formats)

Amadeus Agencies, Galileo Agencies, Worldspan Agencies

  • Obtain fare quote and contactAA Reservations. We will need the following information to set up the PTA:
    • We must verify that we have the same fare (base fare, tax breakdown, total fare). If there is a discrepancy between the fare quoted in your system and ours we are obliged to set up the PTA using the fare in our system.
    • MCO Number with check digit of audit coupon
    • Total MCO amount
    • Date when MCO was issued
    • Filed fare including fare amounts
    • PTA service charge
    • Agent name/Full agency name and address
    • Telephone number
    • IATA number
    • Issue to whom and pick up point

Sabre Agencies

If you are using Sabre you can call us directly to set up your PTA request or alternatively use our queue service.


Using our queue service

  • Please note if you use our queue service we aim to action your PTA request within 4 hours if we receive it between the hours of 09.00am - 17.30 pm (Monday - Friday) -GMT-. Outside of these hours PTA requests can take up to 24 hours to process by queue. We need a minimum of 72 hours to process offline or codeshares PTA requests.
  • Create your PNR and price and store the fare. Please note that you must price using the correct points of sale and ticketing.
    • Example:
      The fare is sold in the UK but the passenger is collecting it in New York, so you must price: WPSLON/CROSS OF LORRAINE/TNYC
    • Please note fares passed in TOD messages are not guaranteed by Sabre. If in doubt about a fare please check with us directly before sending through the details.
  • Please add the following information using the format '5TOD'
    • 5TOD AT AA NYC
    • 5TOD MCO NO 001 **** *** ** VALUE GBP1030.00
      (Include the check digit from the audit coupon)
    • 5TOD FARE INCLUDING TAX BREAKDOWN
      (E.G. GBP968.00 PLUS 20.00GB 7.70UB ......)
    • 5TOD PTA CHARGE GBP20.00
      (If the charge is applicable see section 3 below)
    • 5TOD YOUR FULL NAME AND ADDRESS(E.G. SABRE Travel 2 Windmill Lane London)
    • 5TOD IATA NO 91 2 1234 5 REF FRED PHONE 0208 577 4964
  • After completing all other elements of the PNR, end and retrieve it and queue place on: QP/QEE240/11
  • We will action the PTA and reply to you in "5H-" remarks. If we need more information or there is a problem we will also send you a message in "5H-" remarks. We will then queue the booking to your Q0.
  • If you need to reply to our question please document in "5H-" remarks and then requeue to QP/QEE240/11. We do not monitor bookings we have queued back to you so you must requeue.

Calling us directly

  • Obtain fare quote and contact our AA Reservations. We will need the following information to set up the PTA:
    • We must verify that we have the same fare (base fare, tax breakdown, total fare). If there is a discrepancy between the fare quoted in your system and ours we are obliged to set up the PTA using the fare in our system.
    • MCO Number with check digit of audit coupon
    • Total MCO amount
    • Date when MCO was issued
    • Filed fare including fare amounts
    • PTA service charge
    • Agent name/Full agency name and address
    • Telephone number
    • IATA number
    • Issue to whom and pick up point

PTA Charges

The PTA fee will not apply for paper tickets.

Benelux

EUR 30

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Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Round the World (RTW) Fares

For Round the World Fares visit our oneworld site

Sabre agencies may get their RTW booking priced by queueing booking to QEE241. We estimate a 24 hour turnaround for the calculation.


Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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VUSA FARES

S1VISIT / V1VISIT

  • Travel on the last international sector into North America and the first international sector from North America must be operated and marketed or marketed by oneworld carrier which are: AA / AB / AY / BA / CX / HG / IB / JL / KA / LA / MH / NU / QF / QJ / RJ /S7/ 4M / XL
  • Fare Basis S1VISIT (adult) S1CVISIT (child 2-11 years) Booking class S
  • Fare Basis V1VISIT (adult) V1CVISIT (child 2-11 years) Booking class V

 N2VISIT

  • Travel on the last international sector into North America and the first international sector from North America must be operated and marketed or marketed by: AA / BR / EK / PR / MH / AI / LX / MU / LY / JJ / CI / GF / SA / TK / SN / KU / FJ / EI / HU / JQ
  • Fare Basis N2VISIT (adult) N2CVISIT (child 2-11 years) Booking class N

S1VISIT/ V1VISIT/ N2VISIT
  • A minimum of 2 sector fares must be purchased and flown (max 10 sectors)

e.g. MIA- x/DFW-OGG will count as 1 sector, as DFW is used as transit only
e.g. MIA- x/DFW-OGG-LAX will count as 2 sectors, VUSA fares can be applied

  • Fares are published point to point and displayed in fare quote
  • Travel must commence with 21 days of arrival in North America
  • Maximum validity 60 days
  • Open segments not allowed
  • Cancellation and change fee before departure USD200. After arrival in the USA first VUSA sector can not be changed
  • PTA/MCO are not acceptable forms of payment


MLVUSA / MHVUSA

  • Single point to point VUSA/booking class M
  • International travel is not permitted on any U.S. based carrier other than AA
  • First segment must be confirmed. Open return allowed but all cities must be listed on the ticket and carrier shown as AA
  • Change fee is USD200.

Applies to all fares:

Passengers must be a non-resident of the sector North America and travel is limited to the sector North America.Only one ticket permitted for each trip originating outside area of travel.

NOTE - For the purpose of this rule –
North America is defined as the United States/ P.R./V.I./Canada/ Intl. Points in the Caribbean area/Mexico.

All VUSA tickets must be issued prior to arrival in the USA and
International Ticket Number must be printed in the endorsement box!
Non compliance or failure to enter correctly will result in Agency Debit Memo (ADM)

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Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Transportation Vouchers

General Information
All transportation vouchers issued by American Airlines or American Eagle® are valid for travel on American Airlines, American Eagle, US Airways and American Airlines codeshare flights (AA*).

These vouchers are also valid for travel on oneworld® itineraries(including oneworld affiliates which must be booked as a codeshare flight marketed by a oneworld carrier) where American Airlines or American Airlines codeshare flights (AA*) is the international carrier.

Note: For oneworld itineraries, international flights are defined as transatlantic, transpacific and flights to and from South America. Flights to and from Alaska, Canada, Mexico, Caribbean, or Central America are not included.

Travel agents may accept American Airlines vouchers (042/043) for full or partial payment for a ticket as an "exchange" document/ticket. If the amount of the voucher is higher than the price of the ticket, you may request a residual voucher through BSPLink refund application. Valid one year from date of issue. There is no change fee/ASC associated with using a voucher.

Exchanging a Voucher for a New Ticket
The 13-digit voucher number is indicated in the EXCH box. A maximum of two (2) vouchers can be used per passenger. The automated endorsement verbiage will transmit to the new ticket. This endorsement verbiage should not be altered and does not need to include any other required wording associated with the Fare Basis Code (FBC).

  • ARC/IAR: May use up to two (2) vouchers as form of payment; refer to ARC Agency Help Desk for assistance.
  • BSP: Only one (1) voucher can be used as form of payment.

An example of an endorsement when using a voucher as the exchange document is:
ENDORSEMENTS/RESTRICTIONS –
VALID ON ANY ONEWORLD CARRIER ONLY

Vouchers Are Non-Transferable
Vouchers are non-transferable. However, the voucher owner may present and use the voucher toward the purchase of a ticket for anyone.

  • Vouchers are valid on BULK/OPAQUE fares.
  • Blackout dates on travel vouchers are not applicable.
  • No commission applies to the value of the voucher.
  • Transportation vouchers are tax exempt. Exception- vouchers with code OU are taxable.
  • Document assembly may be found in the ARC Handbook section 6.0.
  • No cash refunds.
  • Lost or stolen vouchers will not be replaced.
  • American will not be able to accept US Airways vouchers for American flights.

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Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Electronic Ticketing

Note:
Customers have the ability to print their itinerary and receipt (I & R) on our website. Please advise passengers of this feature.

Please refer to Online Checkin.


Electronic Travel Definition

American Airlines electronic tickets are the electronic production of flight coupons. When the Electronic ticket option is used, all other applicable documentation continues to print, such as agent coupon/auditor coupon/charge form and passenger receipt. The actual ticket is stored electronically in American Airlines' database.

All American Airlines electronic tickets must be validated/plated on AA/001.

E-ticketing is valid on all American Airlines flights. Some codeshare flights might not be eligible for electronic ticketing: please check in your system.

The itinerary may contain no more than 16 segments of airspace for each ticket. An ARNK is considered to be a segment. Open segments are allowed when the itinerary contains at least 1 confirmed segment


Interline Electronic Ticketing Agreement

American Airlines has existing interline E-Ticket agreements with different airlines. Itineraries involving American Airlines and one of airlines listed in the Agreements table* may be eligible for electronic ticketing.

* Pages are hosted outside the americanairlines.co.uk or americanairlines.ie website


Changes to an Electronic Ticket

Date changes: If there is a date change to a net or published fare you should issue an exchange ticket and take the appropriate additional collection as per the fare rules. This additional collection should show on the exchange coupon.

A change in the itinerary does not automatically update the electronic ticket record in Sabre. The electronic ticket record must always be updated through the exchange process.

For more information please see:

CRS

Entry

Amadeus

HELP EXCHANGE

Galileo

HELP ETKT

Worldspan

HELP ET EXCHREV

Sabre

See your HELP pages


 Cancellation of an Electronic Ticket

Canceling a PNR does not void or cancel an E-Ticket. An electronic ticket may be voided if it has not yet been processed through your sales report.

For more information please see:

CRS

Entry

Amadeus

HELP ELECTRONIC

Galileo

HELP ETKT

Worldspan

HELP ET EXCHREV

Sabre

See your HELP pages


 Verifying AA Electronic Ticket Usage

Unused American Airlines electronic tickets may be accessed for 13 months from the first date of intended usage. The information is accessible via your CRS with the ticket number and passenger name.

For more information, please see:

CRS

Entry

Amadeus

HELP ELECTRONIC

Galileo

HELP ETKT

Worldspan

HELP ETKT

Sabre

See your HELP pages

 

If the response is UTL (unable to locate) then there are no unused flight coupons for the ticket number being queried. Only electronic tickets with unused coupons will be displayed back for further handling.
As a reminder most airline tickets are non-refundable however after applying the appropriate administrative service charge any remaining balance may be applied to the purchase of a new American Airlines electronic ticket. Please review the tariffs governing the original ticket fare applicability.


Electronic to paper or Paper to Electronic

  • Travel Agents are required to issue an electronic ticket when the itinerary is e-ticket eligible.
  • Travel Agents should not convert e-ticket coupons to paper upon customer request for a charge. 
  • All e-ticket eligible itineraries must be e-ticket issued. 
  • A paper ticket issued on an e-ticket eligible itinerary is subject to a debit memo.
  • Only non-e-ticket eligible itineraries (itineraries that include OA carriers that American Airlines do not have e-ticket agreements), 16 plus segments) may issue a paper tkt. 
    • You will need to check with the OA Carrier to verify if they allow paper ticket acceptance.
  • For International point of sale agencies there is no paper (ATB) tickets acceptance.

Note - All fare rules and required add-collects apply to ticket exchange activity regardless of whether the original ticket was paper or electronic. The new ticket must follow all fare rules including advance-ticketing requirements.


Infants

  • Infants are e-ticket eligible when travel is on both domestic and international AA flights.
  • In addition, any carriers in an Interline E-Ticketing Agreement can be e-ticketed for an infant.

Non-Refundable Ticket Endorsement
Per the Tariff rule/restrictions ALL non-refundable tickets, the original ticket and the reissued/exchanged ticket must be annotated in the endorsement box as follows– For the original issued ticket - NONREF/CXL BY FLT TIME OR NOVALUE – For the reissued/exchanged ticket - NONREF/CHGFEEPLUSFAREDIF/ - see examples below:

ORIGINAL ISSUED TKT:
ENDORSEMENTS/RESTRICTIONS-
NONREF/CXL BY FLT TIME OR NOVALUE

REISSUED/EXCHANGE TKT :
ENDORSEMENTS/RESTRICTIONS-
NONREF/CHGFEEPLUSFAREDIF

Per the Tariff rule/restriction for non-refundable tickets "reissued/exchanged" to a refundable fare the following rule applies:
Whenever a non-refundable fare ticket is "reissued/exchanged" to a refundable fare the notation Non-Refundable must be carried forth to the endorsement box (see example below) of the new ticket and it will remain non-refundable for ANY subsequent reissues/exchanges. The following information must be indicated in the endorsement box:
ENDORSEMENTS/RESTRICTIONS-
NONREF

OA Private or Contracted Fares
OA Private or Contracted fares may not be ticketed on AA/001 tickets. American Airlines is not a participant of other carriers' private agreements.

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Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Flat Fee of USD50 for Ticketing Violations

AA issues a flat penalty of USD50 per ticket for ticketing violations. This penalty will recover the administrative cost of auditing and servicing debit memos issued with ticketing violations.
Ticketing violations reflect errors in ticket issuance and reporting, such as improper use of fare basis or ticket designator. In these instances, the correct fare has been collected, but the violation creates exception processing and drives additional cost for the airline.


Back-to-back Ticketing Policy
This is to clarify American Airlines' position on "back-to-back" ticketing.

  • Since passengers utilizing back-to-back tickets are not remaining at their original destination over the required Saturday night, but returning on a second ticket, the intent to circumvent our tariffs is clear, and may be construed as common law fraud. As such, passengers who attempt to use back-to-back tickets may be denied boarding, have the remainder of their ticket confiscated, and may be assessed the difference between the fare paid and the lowest applicable fare.

Restrictions on Back-to-back Ticketing Help

  • American offer frequent flights to Business travellers, and inexpensive travel to leisure travellers. Leisure travellers are willing to accept various kinds of restrictions, including nonrefundability, advance purchase and minimum stay requirements, in exchange for low prices. They then help fill the excess capacity that is a natural consequence of providing frequent service to fit the Business travellers needs. Without the ability to charge different fares to Leisure and Business travellers, American would not be able to offer as many flights.
  • In most cases the minimum stay requirement on discount fares is a Saturday night stay. This is intended to discourage use of the restricted fares by Business travellers since, in most cases, Business travellers prefer to get home quickly. Indeed, part of the reason Business travellers like frequent flights is that frequent service increases a Business travellers ability to minimize overall travel time, and maximize time either at the office or at home. Leisure travellers, however, are choosing to spend their leisure time travelling, and frequently stay over a Saturday night.
  • Although the issuance and usage of back-to-back tickets is not illegal in the sense that one could be fined or sent to jail by the government, it is a breach of a passengers contract with AA. Both tariff rule 100AA and American's condition of carriage, which are incorporated into every ticket sold by American as part of our agreement to carry the passenger named on the ticket, bar back-to-back ticketing. In addition, it violates the agency's contract to act as an agent for American Airlines.
  • Achieving the correct proportion of passengers who purchase the higher unrestricted fares and those who purchase the lower discounted fares allows us to continue offering timely and frequent schedules with the type of service our frequent flyers desire and at a reasonable price. It also enables us to make airfares even more affordable for those who wish to travel for pleasure. Back-to-back ticketing upsets this balance and, if it is allowed to proliferate, will lead to higher airfares and less service for all.

Hidden City Ticketing Policy

Additional Fare Collection Policy

  • Hidden city or point beyond ticketing utilizes a false origin or destination point to obtain a lower fare for an itinerary intended to be flown.
  • Below is an explanation of American airlines hidden city ticketing policy for agent and passenger reference :

"The ticket you have presented for transportation reflects an unauthorized fare. A false origin or destination point has been used in pricing your ticket, and the fare you have paid is less than the fare applicable to your actual travel plans. It is a violation of American's ticketing and tariffs regulations to travel on a ticket that contains a false origin or destination point. American Airlines policy prohibits the acceptance of your ticket as it does not reflect the correct fare for the travel you intend to take. You will be accommodated once the applicable fare is collected for your trip. You may apply any remaining value of this ticket to the applicable fare."

Clarification of American Airlines' Position on Hidden City or Point Beyond Ticketing.

  • Purchasing a ticket to a point beyond the actual destination and getting off the aircraft at the connecting point is unethical. It is tantamount to switching price tags to obtain a lower price on goods sold at department stores. Passengers who attempt to use hidden city tickets may be denied boarding, have the remainder of their ticket confiscated, and may be assessed the difference between the fare paid and the lowest applicable fare.
  • Because we compete with other airlines with different route structures, we sometimes find it necessary to give a traveller who is travelling beyond a connecting point a better price than travellers who are just travelling to the connecting point. For example, a passenger who is travelling to Austin, Texas, from Los Angeles can go on one airline via Phoenix for a price that is lower than the cost of travelling on American between Los Angeles and Dallas. If we want to offer the same price to Austin as the other airline, but the only way we can get travellers there is via Dallas, we find ourselves charging the Austin passengers less than the Dallas passengers.
  • Although the issuance and usage of hidden city tickets is not illegal in the sense that one could be fined or sent to jail by the government, it is unethical and a breach of a passengers contract with AA. Both tariff rule 100AA and American's condition of carriage, which are incorporated into every ticket sold by American as part of our agreement to carry the passenger named on the ticket, bar hidden city ticketing. In addition, it violates the agency's contract to act as an agent for American Airlines.
  • If American Airlines continues to lose revenue as a result of hidden city transactions, the fares we charge must inevitably rise.

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Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Reservation Change Fee

American Airlines currently offers three different ways to collect the reservation change fee for a ticket exchange:

Electronic Miscellaneous Document-Standalone (EMD-S)

  • Please refer to your specific GDS for details on the activation timeline.

AA Portal

Please see full details of the American Airlines Portal Guide here.

For technical issues with AA Portal, please contact us here.

CP Tax Code on the New Ticket

  • No other tax code may be used and it is not acceptable to collect the reservation change fee in the form of a Q surcharge or as part of the fare.

Note:-Due to IATA mandate, MCOs were disabled on 12 January 2014 and vMPDs were disabled on 30 June 14.


Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Booking Fee Monitoring Policy

American Airlines released its CRS booking fee monitoring policy. The policy defined and discouraged abusive and fraudulent booking practices and advised continued abusive activity would be subject to debit memo issuance. Additionally American Airlines notified all travel agencies that it intended to issue debit memos for excessive duplicate booking activity.
American's definition of a duplicate booking is the use of the same passenger name for an additional flight for the same market/date/IATA number -- regardless of flight number, class of service, or status code. As duplicate bookings continue to drive unnecessary CRS costs, in May we will issue debit memos to recover the associated booking fee expense. These debit memos are based on booking activity and include a $50 administrative fee per debit memo. Booking cost will be based on the CRS used to create the duplicate segments. Although costs vary by CRS, the range is 1 USD to 4 USD per passenger, per segment.

Debit memo program expansion to include churn
Booking fee debit memos will also include - churn - volume. American defines churn as any cancel/rebook activity intended to circumvent ticketing time limits or hoard inventory. Like duplicate bookings, inventory hoarding limits your opportunity to sell seats that should be available to the travelling public. We hope the need for debit memo issuance will be minimal, and appreciate your continued assistance in achieving greater mutual business efficiency.


Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Booking Debit Memo Policy


AA CRS Booking fee monitoring policy


Overview

AA recognises CRS’s as a valuable distribution channel, and as such, we participate in all major systems. As part of our participation, we pay incremental fees for travel agent bookings.  Billable activity includes sell, cancel, waitlist, desire, change, schedule change, etc....

While the following initiatives and policy changes are in support of our ongoing effort to monitor and control our CRS costs, they will also improve your work environment by eliminating non-productive activity, allowing your agents to work better and work smarter.

Initiatives

  • Waitlist reduction:
    •  We have reduced waitlist ceilings and eliminated waitlist in most discount classes of service. This modification provides a waitlist product that allows you to waitlist inventory that has the most potential of clearing.
  • Schedule change notification:
    •  Notification for minor time changes has been reduced, eliminating unnecessary queue and telephone activity.
  • Claim PNR:
    •  AA currently participates in claim products for Apollo, Sabre, System One and Amadeus. We expect to implement with Worldspan by the end of next month. These products allow you to claim bookings made by AA reservations personnel, eliminating the need to create additional active or passive bookings. This will be a real time saver for your agents.

Policy Changes

  • Duplicate bookings:
    •  We will monitor monthly booking activity at the travel agent level in order to identify duplicate bookings. Duplicate bookings are segments booked by your agency for the same passenger travelling on the same day to the same destination. You should never book duplicate space, as this is a waste of your time and a loss to us.
  • Ficticious bookings:
    •  We will monitor monthly booking activity at the travel agent level in order to identify fictitious bookings. Fictitious bookings are those with name field items that read test/traveller/tourist or a surname with fictitious initials, i.e. a/b/c/d/e. You should eliminate the practice of holding space under speculative passenger names.
  • CRS conversions:
    •  Agencies will be responsible for payment of booking fees associated with conversion to a new CRS.
  • Passive PNR abuse:
    •  With the implementation of claim PNR, we see little reason, if any, for passive bookings. In addition, we are working with the CRS to eliminate the use of billable passive codes (YK/BK/GK/MK).
  • Schedule change:
    •  We are billed for both the original /WK/ and replacement /SC/ segment, and only receive credit if the WK/WL segment is cancelled. When working your schedule change queue you should always cancel these WK/WL segments and your PNR will be easier to read and to ticket.

In addition to these programmatic and policy changes, you can assist us in controlling booking fee costs by remembering that every time you action an air segment, there is a charge. Other suggestions that will keep booking fee costs down and save you time are:

  • Eliminate excessive cancel and rebook activity by ticketing within the time limit specified in the fare rule.
  • When using low fare products, complete the booking and low fare entry in one transaction.
  • For locations with multiple CRSs: book and ticket using the same system.
  • PNR clean up, cancel unnecessary segments with status code of HX/UC/UN/WL/WK/DS/DL: this will also help reading, pricing and ticketing the PNR.
  • Don't book air segments for administrative reasons: use auxiliary segments whenever possible.
  • Limit the use of open segments. Your passenger will be better served being confirmed.
  • Get out of the passive business and use claim PNR.
  • Eliminate the practice of holding speculative space under fictitious names.

Working within our initiatives, policy changes, and suggestions will improve your overall productivity and support our cost control efforts.


Booking do's and don'ts. Helpful hints

DO

DON'T

Use low fare/pricing search entries before ending transaction

Don't use low fare/pricing search entries after end transaction

Book a passenger once. Only book passengers who intend to ticket within AA's ticketing time limit

Don't use billable passive booking for itinerary/invoicing purposes (YK/PK/BK/MK). Amadeus users - do use non-billable /GK/ action code to create PNRs for itinerary/invoicing purposes

Use PNR search entries to ensure the passenger is not already holding a reservation

Don't book software systems to churn or hoard inventory

Use claim PNR products instead of passive status segments

Don't book passengers on multiple flights for travel on the same date/market/time

Encourage your CRS provider to create non-billable status codes for itinerary/invoicing purposes

Don't make bookings with fictitious names to meet CRS productivity agreements: If your productivity quote is inconsistent with your booking volume, please ask your CRS provider to reduce it

How many agencies will receive debit memos?
Only the most excessive duplicate and churn volume agency will be targeted each month.

How does schedule change transactions affect churn?
Churn volume does not include transactions generated by AA.
WK/SC/TK/UN status codes are excluded from the audit.

How does this apply when AA does a dupe booking in an itinerary.   Does the agency get penalized when we advise them to DS/HL a segment or if we DS/HL a segment for them?
No. An agency is not penalized for a DS or HL segment. In the audit process.... All HL/DS and SC segments are excluded from the duplicate booking report.

Is an agency charged for a booking when it is made or when the PNR is ended?
A status code becomes billable when an agent ends transaction.

Should an agency use passive booking in a PNR when their intent is to only issue boarding passes? For example, if agency books a record through a cruise line...they will passively sell the segment in their systems to issue boarding passes. The accounts are receiving a message from AA stating they should not do this and may incur dupe booking debit memos.
This is considered to be duplicate booking activity. some CRS's have a non-billable status code which can be used for invoicing/itinerary purposes. We are asking subscribers to use these codes if they have that option. If an agency does not have this as an option we suggest they contact their CRS and ask such a product.

If an agency changes the class of service i.e. doing an AAdvantage upgrade from Y to A, is that considered churning?
Class of service will be included in the audit. However upgrade activity will be excluded.

If there is an unrestricted fare being used /Y/ and the passenger changes dates/flights several times in the same PNR...is that a concern ?
Yes...this is still a concern as it continues to drive booking fee costs.

Should a travel agent create a whole new PNR if they need to rebook a flight due to not issuing the ticket within the 24hrs period?
No. Once again there are costs associated with creating a new PNR.

Will passive bookings be included in the debit memo program?
Passive segments will be part of the audit. Thus, if an agency has an active and a passive booking for the same passenger this booking activity is considered to be duplicate behavior.  Also if an agent is using passive segments for itinerary/invoice purposes, they may be subject to a duplicate booking debit memo.

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Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Non-refundable Use It Or Lose It Fare Rule Change

  • Customers on non-refundable tickets that allow changes who cancel their flight prior to scheduled departure, will have one year from the date of purchase (for wholly unused tickets) to reuse their ticket. Partially used tickets will be valid for one year from the first travel date.
  • Appropriate change fees and add-collects will apply and the ticket must be reissued when the itinerary is rebooked.
  • Customers who "no-show" a flight without cancelling will lose the value of the remaining coupons.
  • Customers who face unavoidable delays - traffic jams, for example - will continue to be allowed to stand by for same-day flights, (if the fare rules allow) if they arrive at the airport within 2 hours of scheduled departure.

These rules apply to non-refundable tickets issued from all points of sale as follows:

  • For travel within the 50 U.S. states
  • For travel between the 50 U.S. and Canada
  • For transatlantic, transpacific, Mexico, Central America and South America fares for travel originating in the U.S. only.
  • For Caribbean and Puerto Rico/USVI non-refundable fares originating in either direction.
International Origination Tickets
Both refundable and non-refundable revenue tickets issued for travel originating:
  • Europe
  • Asia
  • Mexico
  • Central America
  • South America
Wholly Unused Tickets
Valid for one year from the date of issue. Travel must commence within one year of the original issue date.

Partially Used Tickets
Valid for one year from the date of commencement of travel. If unable to use the ticket during the validity period a refund can be requested. See Refunds for details.


Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Compassion/Bereavement Fare Ticketing Rule

Effective 18 February 2014, American Airlines will no longer offer compassion or bereavement fares.

We remain committed to doing all we can to relieve the burden of travel for our customers during a time of need, and offer flexible fare options when booking last minute travel for a variety of reasons.

Please contact Reservations or your local Sales Support team for further information.


Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Exemption of domestic US tax by crossreferencing with an international ticket

  • Two domestic US taxes: US1 tax and ZP tax can be exempted on a domestic US ticket if the passenger has a separate international ticket.
  • It is necessary to cross reference the domestic and international tickets in order to exempt the tax. To do this please put the international ticket number in the endorsement box of the domestic ticket when issuing the domestic ticket.
  • If you issue a US domestic ticket and exempt the taxes without cross referencing the international ticket an ADM will be raised for the amount of the taxes.
  • The US government mandates that the international ticket number must be on the face of the domestic ticket when issued in order to exempt the tax. Hence we are unable to reverse tax ADMs if the ticket number is supplied afterwards.
  • If the passenger had international travel to/from the US by ship, or on a US military transport aircraft rather than an international scheduled flight, it is also possible to exempt these taxes. In these cases please give details of the international travel (origin/destination and name of the ship or details of the military flight) in the endorsement field of the domestic ticket.

Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Embargoed Countries

As a reminder under U.S. law American Airlines is not allowed to facilitate travel to the following countries: - CUBA.

  • AA cannot participate in any itinerary that involves this country regardless of the plating carrier. American's AA/001 ticket stock may not be used for an itinerary that involves Cuba. Furthermore, refunds will not be allowed on any ticket issued on 001 stock, which includes travel to/from Cuba, regardless of fare rules.
  • If American finds an agency is not complying with this policy American may be forced to terminate the agency's American Airlines appointment.
  • In addition, under U.S. law, American will be forced to deny a passenger the use of an AA/001 ticket if the ticket involves any segments to embargoed countries. If your client presents an AA/001 ticket that was issued contrary to American's policy, your client will be advised the ticket cannot be used, but may purchase a replacement ticket for the non-embargoed segments. However, the passenger will still need to purchase a separate ticket from the applicable carrier for travel to and from embargoed point.

City Codes for Embargoed Countries:

CUBA

BCA, BYM, CMW, CCC, CYO, AVI, CFG, GAO, NBW
HAV, HOG, VTU, MZO, GER, SCU, TND, VRA


Libya

  • Effective September 5, 2005, Libya prohibits the issuance of tickets outside Libya for international travel originating in Libya.
  • There are no other exceptions to this ruling.
  • E-tkts purchased/paid outside Libya are not an exception.
  • Prepaids will continue to be accepted.
  • This restriction does not apply to reduced rate industry travel (ID90, ID50, etc.).

  • If Ticket is Issued Outside Libya

    Any passenger presenting a ticket issued outside Libya for international travel originating in Libya, must purchase a new ticket at the applicable fare for the date of new ticket issuance.

    Refund Requests

    Refund on the other(original) ticket(s) must be requested through the agency/office that originally issued it.

    Philippines

  • Effective October 6, 1985, the Philippine government prohibits the issuance of tickets outside the Philippines for international travel originating in the Philippines.
  • This restriction does not apply to reduced rate industry travel (ID90, ID50, etc.).
  • There are no other exceptions to this ruling.
  • E-tkts purchased/paid outside the Philippines are not an exception.
  • Prepaids will continue to be accepted.
  • Note:Domestic tickets for travel within the Philippines may be issued outside the Philippines.

    If Ticket is Issued Outside the Philippines

    Any passenger presenting a ticket for international travel leaving the Philippines (one that is issued outside the Philippines) must purchase a new ticket at the fare that is applicable to the passenger's itinerary on the date of new ticket issuance.

    Refund Requests

    Refund on the other(original) ticket(s) must be requested through the agency/office that originally issued it.

    Yemen

    Effective 01MAY94, the government of Yemen has restricted the sale of tickets/PTAS outside Yemen for travel originating in Yemen. Tickets originating travel from any point in Yemen will not be honored if the ticket or PTA is issued outside Yemen, including re-issued tickets. Any violation of this directive will be subject to a penalty of USD5000.00 per ticket.

    Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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    Contact Us

    Benelux

    Reservations / AAdvantage® :

    +32 070 300 300 for Belgium/Luxemburg
    0900 040 1666 for The Netherlands
    (0.15 € per minute from landlines. Network charges may apply)
    07:00 - 19:00 Monday - Friday
    08:30 - 17:00 Saturday - Sunday

    Sales Support:

    +33 1 41 18 20 00
    paris.sales@aa.com

    Groups:
     
    Fax:

    paris.groups@aa.com
     
    +33 1 41 18 20 29

    Customer Relations: www.aa.com/contactAA
    Refunds: Refunds


    While in the United States or Canada

    Reservations:   1-800-433-7300

    Links marked with * will redirect you to the AA.com U.S. website or other external website

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    Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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    Wheelchair Assistance

    American Airlines and American Eagle accept motorized and non-motorized mobility assistive devices for transport. When necessary, we will disassemble and reassemble wheelchairs or other assistive devices for our customers when they travel. It is helpful to us if you provide written instructions to assist us in this process.

    Attention agencies booking travel to and from airports in the European Union

    Advance notification is strongly recommended when traveling to or from airports in the European Union with wheelchairs and other mobility assistive devices.

    Passengers Requesting Airport Wheelchair Assistance

    • Wheelchair assistance can be requested at the airport. It can only be provided at check-in through security and up to the boarding gate
    • Wheelchair users will receive priority boarding. Just ask an American Airlines agent at the gate
    • Wheelchair assistance will also be provided for connections between American Airlines flights or from an American Airlines flight to another airline. Please ask at check-in for assistance to be arranged at your connection
    • Please note that we do not provide electric carts. Airport buggies are available in some airports for transportation to the gate. Please ask at check-in for availability
    • Please note that our staff cannot stay with the passenger at all times or guarantee supervision at all points of the journey

    Passengers Travelling With Their Own Wheelchair

    • American Airlines welcomes customers that wish to travel with their own manual or battery-operated wheelchair. Both types of wheelchairs can be checked in as baggage in the main terminal at no additional cost
    • Manual wheelchair users also have the option to check their wheelchair at the departure gate. Your wheelchair will then wait for you at the aircraft door on arrival. When storage space is available, folding wheelchairs can be stowed in the cabin on some type of aircraft. Contact Reservations on 0844 499 7300 for more information
    • In most airports, battery-operated wheelchairs must be checked-in the main terminal. To ensure that all necessary arrangements are made on your day of travel, please contact Reservations to provide a description of your wheelchair at least 72 hours prior to departure for your international flight or 24 hours for your U.S. domestic flight
    • If you check your wheelchair in the main terminal, our staff will provide a wheelchair to escort you from check-in through security and to the gate
    • Wheelchair users will receive priority boarding. Just ask an American Airlines agent at the gate
    • Wheelchair assistance will also be provided for connections between American Airlines flights or from an American Airlines flight to another airline. Please ask at check-in for assistance to be arranged at your connection
    • If you need to be carried or lifted to your seat or need assistance to deplane the aircraft on arrival, please contact Reservations that will arrange assistance for you at least 72 hours prior to departure for your international flight or 24 hours for your U.S. domestic flight
    • Please note that our staff cannot stay with the passenger at all times or guarantee supervision at all points of the journey

    In-Flight Wheelchairs And Facilities

    • In-flight wheelchairs are available on all American Airlines jet aircraft, including all transatlantic flights from Europe and India. Our flight attendants will be happy to assist you if you need to use an in-flight wheelchair to go to the toilets during your flight
    • All of our transatlantic flights are equipped with handicap toilets. Please note that our flight attendants can only assist to push the in-flight wheelchair to and from the lavatory door. Passengers must be able to lift themselves in and out of the wheelchair and use the toilets on their own, or travel with a personal care attendant to provide assistance.

    Find out information for travel on British Airways, Iberia, Finnair and other oneworld partners.


    Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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    Unaccompanied Minor Assistance (UMNR)

    It is necessary to request American Airlines Unaccompanied Minor Assistance (UMNR) for children aged between 5 and 14 travelling alone.

    American Airlines is happy to provide the service to young adults aged between 12 and 17 at commencement of travel, although it is optional.

    Our attentive and dedicated staff will do their utmost to ensure children and young adults are well looked after at every step of their journey.

    On Departure

    • Your child must be dropped by an adult at the airport counter for check-in and to complete the required paperwork. The American Airlines agent will collect the name/address/telephone contact of the accompanying adult and of the person meeting the child at their destination
    • Your child will then be given a ticket pouch containing an information card to carry with them
    • Once you release the child over to our custody, an escort will bring the child through security and to the departure gate For international travel, parents or guardians are not permitted to accompany children through security and to the gate and need to remain in the check-in area until the aircraft has departed the gate
    • For travel within the United States, the U.S. Virgin Islands and Puerto Rico, children must be accompanied by a parent/guardian or responsible adult to the gate. They will be required to wait until the child has boarded the flight and the aircraft has departed the gate. There is no limit to the number of adults to accompany children to the gate

    During The Flight

    • Your child will be pre-boarded on the flight and introduced to the flight attendants, that will ensure that all your child's needs are fulfilled during the flight
    • A complimentary headset will be provided if your child does not have their own
    • At landing, the flight attendant will introduce your child to the American Airlines escort that will take them to the meeting party

    On Arrival

    • The person picking up your child at destination will need to go the American Airlines ticket counter at the arrival terminal and show photo identification. Please contact Reservations to check the ticket counter opening hours at destination
    • The escort will take your child from the aircraft gate through security, customs and immigration to the meeting party

    On Connecting Flights

    • Please note that Unaccompanied Minor Assistance is only provided for connections between American Airlines flights, but not for connections between American Airlines and another airline
    • Upon arrival at the connection airport, the child will be taken to the gate for the connecting flight
    • The gate agent or flight attendant will then accept custody of your child. You can rest assured that your child will not be left alone at the gate under any circumstances

    Fee

    • American Airlines Unaccompanied Minor Assistance is charged $150.00 each way. When two or more unaccompanied children from the same immediate or extended family are travelling on the same flight, a single charge is collected for each one-way trip but not per child
    • For journeys involving a connection, the charge only applies once from origin to destination, and not per flight, unless the connecting time is more than 24 hours on a international itinerary, or more than 12 hours on a U.S. domestic itinerary, in which case the charge will apply to both connecting flights
    • Please note that the fee cannot be collected online. Please call Reservations on 0844 499 7300 for payment. Alternatively, the fee can be paid at the airport desk on the day of departure

    Please Note That Unaccompanied Minor Assistance Cannot Be Provided In The Following Situations:

    • For connections between American Airlines and another airline
    • If the flight to the final destination is the last flight of the day, unless it is the only one serving the route
    • To children aged between 5 and 7 on connecting flights, even if the child was to be met at the connecting city by an adult To children aged between 5 and 7 on U.S. domestic flights not serviced by flight attendants
    • To children aged between 8 and 11 on connecting flights between different airports in the same city
    • For children travelling on the same flight but in a different cabin as the parents or guardians
    • On overnight connecting flights requiring ground transportation
    • If there is a reasonable likelihood the child will not make their connection due to a flight delay or cancellation
    • On standby whether on nonstop or connecting flights

    Find out information for travel on British Airways, Iberia, Finnair and other oneworld partners.


    Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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    Choice Fare Bundles

    Customers can enhance their travel experience by selecting a fare and adding some of our most valued features such as no change fee and one checked bag. Design their best travel experience with one of our new options when traveling in the contiguous United States on American flights*.

    • Choice - Cusotmers can start with the standard benefit of earning AAdvantage® miles, then add any extra benefits they would like. Customers have the freedom to design a travel experience tailored to their preferences.
    • Choice Essential - With Choice Essential, their trip automatically becomes easier. On top of our standard benefits, they'll enjoy extra perks that make their flight more convenient: They can check a bag and be among the first to board.
    • Choice Plus - Looking for a way to make travel more comfortable, convenient and worry-free? Choice Plus means customers can call off the search. If their plans change on a moment's notice, it's not a problem. They can standby for a different flight or even change their flight on the day of travel with no change fee. They'll also be one of the first to board, check a bag, enjoy a free drink and earn more AAdvantage® miles.

    American Airlines provides flexibility for travel in the main cabin within the continental United States, with our Choice Fare options. These fare options make both travel managers and their corporate traveller's experience with American more personalized, convenient, cost effective, and flexible, with features such as no change fee, preferred boarding, checked baggage and more:

    Travel Options

    Choice

    Choice
    Essential

    Choice
    Plus

    Business/
    First

    Pre-reserved Seat

    x

    x

    x

    x

    No Change Fee*

    -

    -

    x

    Varies

    Checked Bag

    -

    1

    1

    3

    Same-day Standby

    -

    -

    x

    x

    Same-day Flight Change**

    -

    -

    x

    x

    Premium Beverage***

    -

    -

    x

    x

    Group 1 Boarding

    -

    x

    x

    Priority Access

    Earn AAdvantage Miles****

    x

    x

    50% more

    25-50%more

    Priority Baggage Delivery

    -

    -

    -

    x

    *Changes vary depending on the type of ticket purchased. See fare rules for specific itinerary change fees.
    **Subject to inventory availability.
    ***Alcohol may not be available on all flights.
    ****AAdvantage bonus miles do not count towards elite status qualifications and will be calculated at 25-50% of the base miles earned, depending on the fare type selected.

    Travel agents can use the following formats to access the Choice Essential and Choice Plus fare options in a GDS.

    Access the Choice Essential fare option using the PRO passenger type code:

    GDS

    Availability

    Fare Quote Entry

    Pricing Entry

    Sabre

    120JULABISPS6A

    FQABISPS20JULPM

    WPPPRO#XO

    Worldspan

    AABISPS20JUL6A-AA

    4FSPSABISR-AA or
    4FDFWSPSPRO-AA

    4PFSR.SR#PPRO

    Amadeus

    AN20JULABISPS6A/AAA

    FQDABISPS/20JUL/AAA/R,U

    FXX/RPRO,U

    Apollo

    A20JULABISPS6A#AA

    $DABISPS20JUL:AA-PRO

    $B**PRO

    Galileo

    A20JULABISPS/AA

    FDABISPS20JUL*PRO/AA

    FQ**PRO


    Access the Choice Essential fare option using the TIM passenger type code:

    GDS

    Availability

    Fare Quote Entry

    Pricing Entry

    Sabre

    120JULABISPS9A

    FQABISPS20JULPM

    WPPTIM#XO

    Worldspan

    AABISPS20JUL9A-AA

    4FSPSABISR-AA or
    4FDFWSPSTIM-AA

    4PFSR.SR#PTIM

    Amadeus

    AN20JULABISPS9A/AAA

    FQDABISPS/20JUL/AAA/R,U

    FXX/RTIM,U

    Apollo

    A20JULABISPS9A#AA

    $DABISPS20JUL:AA-TIM

    $B**TIM

    Galileo

    A20JULABISPS/AA

    FDABISPS20JUL*TIM/AA

    FQ**TIM


    Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.