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Electronic Ticketing |
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Page last updated: 18 April, 2007
Welcome to the American Airlines Travel Agency web pages.
This page details American Airlines electronic ticketing
policy.
Please use
the links below to navigate to the subject of your choice. Additionally, you can use the
mini-menu on the right to return to the Homepage, or to navigate to other areas within the site.
Thank you for your continued support.
| Agency Eligibility
| Bulk Fares
| Cancelling An Electronic Ticket PNR
| Changes To An Electronic Ticket |
| Electronic Travel Definition
| Electronic Ticket Record Retrieval
| Entries
| Electronic To Paper (Paper Ticket Fee) |
| Interline Electronic Ticketing Agreements
| Infants
| Refunds
| Voids |
| Valid E-Ticketing Point Of Sales Countries
| Verifying AA Electronic Ticket Usage |
Note:
Effective November 18, 2004, customers will have the ability to print their itinerary and receipt
(I & R) on AA.com. A new "Print Itinerary and Receipt" button will appear when a customer
retrieves his ticketed reservation on AA.com. Please advise passengers of this new feature.
Passengers holding and I & R can go directly to the AA checkin counter at their departure city.
Passengers should go to the ticket counter only if there has been a change to their routing
prior to departure and they have not yet received an updated I & R. |
Agency Eligibility
To be eligible for electronic ticketing:
- Please refer to the table below to check the schedule for
implementation of E-Ticketing in Europe. Alternatively
check with your GDS/CRS for valid electronic ticketing
point of sale countries.
- Limited to agencies supported by ATB/OPTAT ticket
printers/stock.
Note: There is an automatic default for Amadeus users which will
highlight itineraries which qualify for electronic ticketing. In order for the default to work, travel
agents need to make the following entry after signing in to Amadeus:
JGU/TKD-E
Please note, this entry only needs to be done once in order for the default to be activated.
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Interline Electronic Ticketing Agreements
American Airlines has existing interline E-Ticket agreements with diffrent airlines.
Itineraries involving American Airlines and one of airlines listed in the
"Agreements table"* may be eligible
for electronic ticketing.
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Valid E-Ticketing Point Of Sales Countries
Itineraries for travel on American Airlines and American Aagle with up to 16 segments are
eligible for electronic ticketing.
To find out which countries have Electronic Ticketing
Capability please use the following entry:
| CRS |
Entry |
Response |
| Amadeus |
TGETD-XX
(where XX is the country code) |
Country DE
Electronic Ticketing Carriers:
AA, BA, EI...etc |
| Galileo |
See Your HELP pages |
N/A |
| Worldspan |
INFO ETAA0 |
N/A |
| Sabre |
See your HELP pages |
N/A |
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Electronic Travel Definition
American Airlines electronic tickets are the electronic production of flight
coupons. When the Electronic ticket option is used, all
other applicable documentation continues to print, such as
agent coupon/auditor coupon/charge form and passenger receipt.
The actual ticket is stored electronically in American Airlines' database.
All American Airlines electronic tickets must be validated/plated on AA/001.
E-ticketing is valid on all American Airlines flights.
Some codeshare flights might not be eligible for electronic ticketing: please check in your system.
The itinerary may contain no more than 16 segments of
airspace for each ticket. An ARNK is considered to be a
segment. Open segments are allowed when the itinerary
contains at least 1 confirmed segment
The American Eagle bus service between ORD and RFD is not
eligible for electronic ticketing.
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For a detailed list of interline agreements:
| CRS |
Entry |
| Amadeus |
HE ETT AA |
| Galileo |
DT/IAT/DISAA |
| Worldspan |
INFO ETKTLIST |
| Sabre |
See your HELP pages |
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Cancelling an electronic ticket PNR
Canceling a PNR does not void or cancel an E-Ticket. An
electronic ticket may be voided if it has not yet been
processed through your sales report.
For more information see:
| CRS |
Entry |
| Amadeus |
HELP ELECTRONIC |
| Galileo |
HELP ETKT |
| Worldspan |
HELP ET EXCHREV |
| Sabre |
See your HELP pages |
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Changes to an electronic ticket
Date changes: If there is a date change to a nett or published fare you should issue an exchange
ticket and take the appropriate additional collection as per the fare rules. This additional
collection should show on the exchange coupon.
A change in the itinerary does not automatically update the
electronic ticket record in Sabre. The electronic ticket
record must always be updated through the exchange process.
Please see:
| CRS |
Entry |
| Amadeus |
HELP EXCHANGE |
| Galileo |
HELP ETKT |
| Worldspan |
HELP ET EXCHREV |
| Sabre |
See your HELP pages |
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Electronic Ticket Record Retrieval
American Airlines' electronic ticket records can be retrieved in American Airlines'
database for 7 days after the last air segment is flown or
for open or unused tickets 13 months after the last intended
flight date. An error message "ticketing record not found"
will appear after the allotted time expires.
To review the various ways to retrieve an E-Ticket, please see:
| CRS |
Entry |
| Amadeus |
HELP ELECTRONIC |
| Galileo |
HELP ETKT |
| Worldspan |
HELP ETR |
| Sabre |
See your HELP pages |
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Bulk Fares
Bulk fares are allowed with American Airlines electronic tickets.
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Electronic to paper (paper ticket fee)
Paper ticket fee introduced to Europe
American Airlines has introduced a GBP25/EUR25 fee to travel
agencies in the European countries to which it operates, who
wish to issue paper tickets to customers travelling on
itineraries which are eligible for an Electronic ticket
(E-ticket). The move follows other airlines that have
introduced similar fees.
Effective immediately, the fee applies in Belgium, France,
Italy, Spain and the UK. The fee does not apply if a
customer is travelling on an itinerary that is not E-ticket
eligible and therefore has to use a paper ticket.
The fee shall encourage customers to use the convenient and
secure E-ticket solution. Today, more than 90 percent of all
American Airlines customers worldwide already travel by
using E-tickets. Since E-tickets can be neither lost nor stolen, customers do
not have to worry about this anymore. Additionally,
E-tickets mean a significant reduction of administrative
workload and costs to your agency.
To collect the paper ticket fee (PTF) agents are required to
follow the procedure below:
- Issue a non-refundable MCO
- Cross reference the ticket and the MCO
- On the MCO, the "type of service" box has to be filled
out with "001 PTF paper ticket fee".
- Paper ticket numbers must be placed in the endorsement box
on the MCO.
Agents who fail to collect the fee or properly document the
MPD are subject to a debit memo.
The MPD must be reported in the same reporting period as the
referenced paper tickets.
American Airlines paper ticket fees apply to all E-ticket
eligible paper tickets as follows:
| Point of Sale |
Effective |
Paper Ticket Fee |
| 50 United States |
01May03 |
USD50 |
| Canada |
01May03 |
CAD68 |
| Belgium |
19Oct04 |
EUR25 |
| France |
01Oct04 |
EUR25 |
| Italy |
19Oct04 |
EUR25 |
| Spain |
19Oct04 |
EUR25 |
| UK |
19Oct04 |
GBP25 |
Caribbean
(incl Puerto Rico, USVI) |
08Nov04 |
USD25 |
| Latin America |
04Nov04 |
USD25 |
| Ireland |
01Sep05 |
EUR25 |
Thank you for your continued support.
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Refunds
Electronic refund is required per local settlement plan
rules.
For more information, please see:
| CRS |
Entry |
| Amadeus |
HELP ELECTRONIC |
| Galileo |
HELP ETKT |
| Worldspan |
HELP ET REFUND |
| Sabre |
see your HELP pages |
Or go to our Refunds Page
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Infants
Infants may not travel on an electronic ticket. The infant
will be asked to have a paper ticket when required by international tariffs.
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Entries
For further information on entries please refer to:
| CRS |
Entry |
| Amadeus |
HELP ELECTRONIC |
| Galileo |
HELP ETKT |
| Worldspan |
HELP ETKT |
| Sabre |
See your HELP pages |
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Voids
Voids must be processed by close of business on the same
day that the ticket was issued.
Should a void not be processed in a timely manner the
customer will have both a paper ticket and an electronic
ticket at check-in. Airport customer service will collect
the paper ticket but the computer programmatically
marks the electronic ticket as *used*. This will result in
an unreported sale.
For procedures please see:
| CRS |
Entry |
| Amadeus |
HELP ELECTRONIC |
| Galileo |
HELP ETKT |
| Worldspan |
HELP ETKT |
| Sabre |
See your HELP pages |
A maximum of one electronic ticket may be voided at a time.
If multiple tickets must be voided a separate void entry
must be entered for each ticket.
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Verifying AA electronic ticket usage
Unused American Airlines electronic tickets may be accessed for 13 months
from the first date of intended usage. The information is
accessible via your CRS with the ticket number and passenger
name.
For more information, please see:
| CRS |
Entry |
| Amadeus |
HELP ELECTRONIC |
| Galileo |
HELP ETKT |
| Worldspan |
HELP ETKT |
| Sabre |
See your HELP pages |
If the response is UTL (unable to locate) then there are no
unused flight coupons for the ticket number being queried.
Only electronic tickets with unused coupons will be
displayed back for further handling.
As a reminder most airline tickets are non-refundable however
after applying the appropriate administrative service charge
any remaining balance may be applied to the purchase of a
new American Airlines electronic ticket. Please review the tariffs
governing the original ticket fare applicability.
*Please note: By clicking on the above link you will be taken to a page which is outside the
Agency Reference pages. If you want to return to Agency Reference please click
the "back" button on your browser.
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Information contained on this website is subject to change at any time without prior notice.
American Airlines shall not be liable for any consequences resulting from your reliance on the information.
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Information contained on this website is subject to change at any time without prior notice.
American Airlines shall not be liable for any consequences resulting from your reliance on the information.
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