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Explanation of Travel Notice Exception Advisory
For ease and convenience and to better service our mutual customers, travel agents may be able to rebook or refund tickets for customers whose flights have been affected by events such as storms, floods, earthquakes, hurricanes, etc. Travel agents may offer assistance provided the customer’s travel meets the specific Travel Notice Exception Advisory, the PNR is properly documented, and the reissue or refund guidelines are met.
Please note some affected itineraries may have been proactively rebooked and reissued. In those cases, travel agents must contact American Airlines for assistance.
During periods of actual or predicted adverse weather, AA may make a policy exception to allow ticketed passengers, whose flights have not been cancelled, to make changes or apply for a refund without paying fees.
- The Travel Notice allows the ticket to be changed with no change fee.
- The Travel Notice allows only one ticketed change per ticket.
- AAdvantage tickets are covered by this policy. All changes to AAdvantage tickets require contacting AA Reservations.
Travel Agent Travel Notice Guidelines
What Travel Agents May Do
Travel agents may rebook tickets for their customers due to event related circumstances provided the following conditions* are met and or applied:
- Travel has not yet commenced on the affected flight segment and the ticket has not been reissued by American Airlines
- The first departure flight is more than 3 hours away
- The customer has not checked in (If checked in, American Airlines must reissue the ticket)
- Rebooking options may be permitted in the same class of service (inventory) or in the same cabin
- Each Travel Notice Exception Advisory has its own specific parameters- Please view our latest updates
- Same class of service remains
- No change of cabin rebooking allowed
- Travel must be in accordance to dates identified in the applicable Travel Notice Exception Advisory
- One change permitted without penalty fees, Change Fee or External Reissue Charge (ERC)
- PNR must be documented with an OSI containing the words “Travel Notice” and the name of the Event as outlined on latest updates
Please note, AA must reissue the ticket.
Example: OSI AA Travel Notice - Hurricane Isabel
- Agencies that re-issue these tickets are subject to a debit memo. The agency may only re-book the reservation using Travel Notice guidelines. AA must do the actual re-issue of the ticket.
- If the customer's flight has already been cancelled, normal re-accommodation procedures apply i.e. agencies may reissue the ticket provided that there is no change to the dates, origination and destination cities, fare, or fare basis. For further information on American Airlines' re-accommodation procedures and reissuing tickets please contact American Airlines reservations.
- Travel Agencies are never allowed to refund a non-refundable ticket.
Information contained on this website is subject to change at any time without prior notice.
American Airlines shall not be liable for any consequences resulting from your reliance on the information.