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Customer Service


Need to reach US Airways?

Contact information for US Airways can be found at usairways.com.

Visit usairways.com

Please note there is a € 30 service charge per ticket for telephone bookings, € 50 for Round-the-World itineraries and € 40 for Airport Ticket Office transactions in Belgium. Voluntary changes to a ticket that does not contain any flight operated by AA may incur a service charge in addition to any change charge applicable to the fare. These charges apply to flight bookings only.
 
Reservations / AAdvantage® / Web Support
Phone: +32-(0) 70 300 300 (*) (French/English)

* Calls charged at EUR 0.15/minute from landlines. Calls from mobiles, charge cards and other networks may cost more.
Opening hours:
Mon - Fri:

09:00 - 17:30 (French)

Mon - Fri: 08:00 - 20:00 (English)
Sat - Sun: 09:30 - 18:00 (English only)
Contact For:

General enquiries
Booking a flight
Booking hotels, cars and cruises*
Website booking/Password Assistance
Website Navigation
Booking award travel
Checking upgrade availability, or the status of an upgrade request
General questions for award travel using American Airlines or other participant airlines
Award reinstatements
AAdvantage Account information
General programme questions about earning and using miles
Promotion registration
Missing mileage and account problems
Elite status and benefits

* Service handled by Tourico Holidays

Groups: For 10 or more people traveling to the same destination please visit www.aa.com/groups. You will be directed to AA.com U.S
   
Customer Relations
Address:

Email AA Customer Relations

Contact For: Praise/Compliments
Concerns/Complaints
Suggestions/Comments
Still on your trip or haven't yet departed? Please contact American Airlines Reservations. Phone numbers are listed under Reservations above.
   
Refunds

  • If you are holding a paper ticket or an electronic ticket issued by a travel agency or issued by a travel agency website you must contact the travel agency directly.

Once the travel agency has requested the refund, you can check the status of your refund on www.refunds.aa.com, also this site can provide a receipt if you need one.

  • If you are holding a paper ticket or an electronic ticket issued by American Airlines Reservations, AA.com U.S. or any American Airlines websites.

You can request the refund and check the status of your refund on www.refunds.aa.com, also this site can provide a receipt if you need one. Alternatively, contact Reservations.

  • If you are holding a paper ticket issued by American Airlines.

Please email us at refunds.lon@aa.com