| Reservations / AAdvantage® / Web Support |
| Phone:
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0848 000 730 (*) - German/French/English
(*) 0.08 CHF/min. Calls from mobile networks may cost more. |
| Opening hours: |
Monday - Friday:
German and French: 08:00 - 17:30
English: 08:00 - 20:00
Saturday and Sunday:
German and French: closed
English: 09:30 - 18:00
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| Contact For: |
General enquiries
Booking a flight
Booking a hotel, car and cruises*
Booking award travel
Checking upgrade availability, or the status of an upgrade request
General questions for award travel using American Airlines or other participant airlines
Award reinstatements
AAdvantage Account information
General programme questions about earning and using miles
Promotion registration
Missing mileage and account problems
Elite status and benefits
Website booking/Password Assistance
Website Navigation
Website Technical Support
Website Comments and Questions
* Service handled by Tourico Holidays |
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| Customer Relations |
| Address: |
Email AA Customer Relations
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| Contact For: |
Praise/Compliments
Concerns/Complaints
Suggestions/Comments
Still on your trip or haven't yet departed? Please contact American Airlines Reservations. Phone numbers are listed under Reservations above.
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| Baggage Service Information - Handled by Swissport |
| Phone: |
+41-(0)43-813-2408
+41-(0)43-812-8770
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| Opening hours: |
07:00 - 22:00
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The baggage section is located in the baggage claim area.
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| Cargo |
| Contact: |
www.aacargo.com
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| Refunds |
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- For paper and electronic tickets issued by a travel agency or travel agency website, passengers must contact their travel agency directly.
Please note that once your travel agency has requested the refund, you can check the status of your refund on
www.refunds.aa.com
You can also use this site if you need another receipt.
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- Booking made with American Airlines Reservations, AA.com or any American Airlines websites.
- You can now request refunds and check the status of a refund at www.refunds.aa.com
- You can also use this site if you need another receipt.
- Alternatively, contact Reservations.
- Paper tickets issued by American Airlines
- If you are holding a paper ticket, please mail the original ticket and boarding pass (if partially used) to the address below. Please keep a copy of your tickets.
American Airlines Inc.
Refunds Department
Waterside
HAA3
PO Box 365
Harmondsworth
UB7 0GB
United Kingdom
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