Flu Travel Information
We would like to reassure our customers that American Airlines is carefully monitoring the H1N1 flu outbreak in Mexico and other locations. Our medical experts also continuously review recommendations by the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC) to help ensure the safety and health of our passengers and employees, and we take actions as appropriate. The WHO advises no restrictions of regular travel or closure of borders. The CDC is also not recommending that people avoid travel, only that they avoid non-essential travel to Mexico at this time. American Airlines has a special policy in place allowing flexibility for our passengers who have plans to travel to or from Mexico through June 30, as stated below:
If you are traveling to, from or through...
On the following dates...
And your ticket was issued no later than...
You may change your reservation to begin travel between the same cities as ticketed as late as...
Mexico
April 25 - June 30, 2009
April 30, 2009
Any time up to the validity rule of the ticket issued.
Date changes for the same cities as originally ticketed: One ticketed change is allowed, and no change fee will apply as long as the original booking inventory is available. Contact our Reservations personnel at 108004400296(China Telecom Users) or 108007440309(China Netcom Users) within mainland China. If you are calling within the United States or Canada, please dial 1-800-433-7300 or check our Worldwide Reservations Numbers page for Reservations.
Destination changes: If customers would prefer not to fly to Mexico, American Airlines offers customers the convenience to change their destination. Contact our Reservations personnel for any difference in fare and additional details at 108004400296(China Telecom Users) or 108007440309(China Netcom Users) within mainland China, please dial 1-800-433-7300 or check our Worldwide Reservations Numbers page for Reservations.
Refunds: If customers would prefer not to travel at this time, please contact the Reservations Center. Note: Non-refundable fares will be refunded in the form of a travel voucher.
