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Booking Debit Memo Policy

AA CRS Booking fee monitoring policy

Overview

AA recognises CRSs as a valuable distribution channel, and as such, we participate in all major systems. As part of our participation, we pay incremental fees for travel agent bookings. Billable activity includes sell, cancel, waitlist, desire, change, schedule change, etc....
While the following initiatives and policy changes are in support of our ongoing effort to monitor and control our CRS costs, they will also improve your work environment by eliminating non-productive activity, allowing your agents to work better and work smarter.

Initiatives

  • Waitlist reduction:
    • We have reduced waitlist ceilings and eliminated waitlist in most discount classes of service. This modification provides a waitlist product that allows you to waitlist inventory that has the most potential of clearing.
  • Schedule change notification:
    • Notification for minor time changes has been reduced, eliminating unnecessary queue and telephone activity.
  • Claim PNR:
    • AA currently participates in claim products for Apollo, Sabre, System One and Amadeus. We expect to implement with Worldspan by the end of next month. These products allow you to claim bookings made by AA reservations personnel, eliminating the need to create additional active or passive bookings. This will be a real time saver for your agents.

Policy Changes

  • Duplicate bookings:
    • We will monitor monthly booking activity at the travel agent level in order to identify duplicate bookings. Duplicate bookings are segments booked by your agency for the same passenger travelling on the same day to the same destination. You should never book duplicate space, as this is a waste of your time and a loss to us.
  • Ficticious bookings:
    • We will monitor monthly booking activity at the travel agent level in order to identify fictitious bookings. Fictitious bookings are those with name field items that read test/traveller/tourist or a surname with fictitious initials, i.e. a/b/c/d/e. You should eliminate the practice of holding space under speculative passenger names.
  • CRS conversions:
    • Agencies will be responsible for payment of booking fees associated with conversion to a new CRS.
  • Passive PNR abuse:
    • With the implementation of claim PNR, we see little reason, if any, for passive bookings. In addition, we are working with the CRS to eliminate the use of billable passive codes (YK/BK/GK/MK).
  • Schedule change:
    • We are billed for both the original /WK/ and replacement /SC/ segment, and only receive credit if the WK/WL segment is cancelled. When working your schedule change queue you should always cancel these WK/WL segments and your PNR will be easier to read and to ticket.

In addition to these programmatic and policy changes, you can assist us in controlling booking fee costs by remembering that every time you action an air segment, there is a charge. Other suggestions that will keep booking fee costs down and save you time are:

  • Eliminate excessive cancel and rebook activity by ticketing within the time limit specified in the fare rule.
  • When using low fare products, complete the booking and low fare entry in one transaction.
  • For locations with multiple CRSs: book and ticket using the same system.
  • PNR clean up, cancel unnecessary segments with status code of HX/UC/UN/WL/WK/DS/DL: this will also help reading, pricing and ticketing the PNR.
  • Don't book air segments for administrative reasons: use auxiliary segments whenever possible.
  • Limit the use of open segments. Your passenger will be better served being confirmed.
  • Get out of the passive business and use claim PNR.
  • Eliminate the practice of holding speculative space under fictitious names.

Working within our initiatives, policy changes, and suggestions will improve your overall productivity and support our cost control efforts.


Booking do's and don'ts. Helpful hints

DO

DON'T

Use low fare/pricing search entries before ending transaction

Don't use low fare/pricing search entries after end transaction

Book a passenger once. Only book passengers who intend to ticket within AA's ticketing time limit

Don't use billable passive booking for itinerary/invoicing purposes (YK/PK/BK/MK). Amadeus users - do use non-billable /GK/ action code to create PNRs for itinerary/invoicing purposes

Use PNR search entries to ensure the passenger is not already holding a reservation

Don't book software systems to churn or hoard inventory

Use claim PNR products instead of passive status segments

Don't book passengers on multiple flights for travel on the same date/market/time

Encourage your CRS provider to create non-billable status codes for itinerary/invoicing purposes

Don't make bookings with fictitious names to meet CRS productivity agreements: If your productivity quote is inconsistent with your booking volume, please ask your CRS provider to reduce it

How many agencies will receive debit memos?
Only the most excessive duplicate and churn volume agency will be targeted each month.

How does schedule change transactions affect churn?
Churn volume does not include transactions generated by AA.
WK/SC/TK/UN status codes are excluded from the audit.

How does this apply when AA does a dupe booking in an itinerary. Does the agency get penalized when we advise them to DS/HL a segment or if we DS/HL a segment for them?
No. An agency is not penalized for a DS or HL segment. In the audit process.... All HL/DS and SC segments are excluded from the duplicate booking report.

Is an agency charged for a booking when it is made or when the PNR is ended?
A status code becomes billable when an agent ends transaction.

Should an agency use passive booking in a PNR when their intent is to only issue boarding passes? For example, if agency books a record through a cruise line...they will passively sell the segment in their systems to issue boarding passes. The accounts are receiving a message from AA stating they should not do this and may incur dupe booking debit memos.
This is considered to be duplicate booking activity. some CRS's have a non-billable status code which can be used for invoicing/itinerary purposes. We are asking subscribers to use these codes if they have that option. If an agency does not have this as an option we suggest they contact their CRS and ask such a product.

If an agency changes the class of service i.e. doing an AAdvantage upgrade from Y to A, is that considered churning?
Class of service will be included in the audit. However upgrade activity will be excluded.

If there is an unrestricted fare being used /Y/ and the passenger changes dates/flights several times in the same PNR...is that a concern ?
Yes...this is still a concern as it continues to drive booking fee costs.

Should a travel agent create a whole new PNR if they need to rebook a flight due to not issuing the ticket within the 24hrs period?
No. Once again there are costs associated with creating a new PNR.

Will passive bookings be included in the debit memo program?
Passive segments will be part of the audit. Thus, if an agency has an active and a passive booking for the same passenger this booking activity is considered to be duplicate behavior. Also if an agent is using passive segments for itinerary/invoice purposes, they may be subject to a duplicate booking debit memo.

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Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Booking Fee Monitoring Policy

American Airlines released its CRS booking fee monitoring policy. The policy defined and discouraged abusive and fraudulent booking practices and advised continued abusive activity would be subject to debit memo issuance. Additionally American Airlines notified all travel agencies that it intended to issue debit memos for excessive duplicate booking activity.
American's definition of a duplicate booking is the use of the same passenger name for an additional flight for the same market/date/IATA number -- regardless of flight number, class of service, or status code. As duplicate bookings continue to drive unnecessary CRS costs, in May we will issue debit memos to recover the associated booking fee expense. These debit memos are based on booking activity and include a EUR40 administrative fee per debit memo. Booking cost will be based on the CRS used to create the duplicate segments. Although costs vary by CRS, the range is 1 USD to 4 USD per passenger, per segment.

Debit memo program expansion to include churn
Booking fee debit memos will also include - churn - volume. American defines churn as any cancel/rebook activity intended to circumvent ticketing time limits or hoard inventory. Like duplicate bookings, inventory hoarding limits your opportunity to sell seats that should be available to the traveling public. We hope the need for debit memo issuance will be minimal, and appreciate your continued assistance in achieving greater mutual business efficiency.

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Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Bezahlung von Umbuchungsgebühren / Reservation Change Fee

American Airlines bietet drei verschiedene Möglichkeiten an, die Gebühr für eine Umschreibung zu bezahlen:

Electronic Miscellaneous Document-Standalone (EMD-S)

  • Bitte wenden Sie sich an Ihr GDS, um zu erfahren, wann die Aktivierung stattfinden wird.

Refund des Restbetrages nach Umschreibung

Bitte nutzen Sie folgende Schritte als Richtlinie wenn Sie eine Refund Application über IATA BSP Link erstellen:

  • Zu erstattende Tickets – Geben Sie die Ticketnummer mit dem Coupon-Status "EXCH" (exchanged) an. Tragen Sie nicht die umgeschriebene Ticketnummer mit dem Coupon-Status "OK" ein.
  • Wählen Sie keine Coupons aus; dieses Feld muss leer bleiben. Tragen Sie den erstattungsfähigen Betrag des Tickets ein und geben Sie die umgeschriebene Ticketnummer als Querverweis im Feld "Reason for refund" (comments) an. Zum Beispiel:

    "Request for refundable balance (EUR,GBP,CHF value) due to ticket re-issued to 001xxxxxxxxx (include the re-issued ticket number with coupons in "OK")."
AA Portal

Informationen zur Nutzung von Sabre Portal erhalten Sie hier.

Bei technischen Problemen mit AA Portal, klicken Sie bitte hier.

CP Tax Code auf neuem Ticket

  • Die Umbuchungsgebühr darf mit keinem anderen "Tax Code" ausgewiesen werden und auch nicht als Q-surcharge oder Teil des Flugpreises berechnet werden.

Bitte beachten Sie: aufgrund des bestehenden IATA-Mandats ist die Ausstellung von MCOs seit dem 12. Januar 2014 und von vMPDs seit dem 30. Juni 2014 über die gängigen GDS nicht mehr möglich.

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Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Kuba-Embargo

Aufgrund des von der USA verhängten Embargos gegen Kuba werden keine von American Airlines durchgeführten Flüge von nach oder via Kuba angeboten.

Desweiteren ist es nicht gestattet, American Airlines Flüge gemeinsam mit Flugsegmenten anderer Airlines von, nach oder via Kuba einzubuchen. Ebenso dürfen von American Airlines durchgeführte Flüge nicht auf einem Ticket mit Flugsegmenten von, nach oder via Kuba erscheinen.

Bei Nichteinhaltung dieser Regel werden alle American Airlines Flugsegmente automatisch storniert. Bereits ausgestellte Flugtickets verlieren ihre Gültigkeit. Eine Rückerstattung (von non-refundable Tickets) ist nicht möglich.

Eine Rückerstattung von auf 001-Ticketstock ausgestellten Tickets ist, unabhängig von den Tarifregeln, nicht erlaubt.

Flugsegmente, die eine Destination in Kuba beinhalten, dürfen somit nur in separaten Buchungen und Tickets erscheinen.

City Codes für das Kuba-Embargo: BCA, BYM, CMW, CCC, CYO, AVI, CFG, GAO, NBW, HAV, HOG, VTU, MZO, GER, SCU, TND, VRA

Libya

  • Effective September 5, 2005, Libya prohibits the issuance of tickets outside Libya for international travel originating in Libya.
  • There are no other exceptions to this ruling.
  • E-tkts purchased/paid outside Libya are not an exception.
  • Prepaids will continue to be accepted.
  • This restriction does not apply to reduced rate industry travel (ID90, ID50, etc.).

  • If Ticket is Issued Outside Libya

    Any passenger presenting a ticket issued outside Libya for international travel originating in Libya, must purchase a new ticket at the applicable fare for the date of new ticket issuance.

    Refund Requests

    Refund on the other(original) ticket(s) must be requested through the agency/office that originally issued it.

    Philippines

  • Effective October 6, 1985, the Philippine government prohibits the issuance of tickets outside the Philippines for international travel originating in the Philippines.
  • This restriction does not apply to reduced rate industry travel (ID90, ID50, etc.).
  • There are no other exceptions to this ruling.
  • E-tkts purchased/paid outside the Philippines are not an exception.
  • Prepaids will continue to be accepted.
  • Note:Domestic tickets for travel within the Philippines may be issued outside the Philippines.

    If Ticket is Issued Outside the Philippines

    Any passenger presenting a ticket for international travel leaving the Philippines (one that is issued outside the Philippines) must purchase a new ticket at the fare that is applicable to the passenger's itinerary on the date of new ticket issuance.

    Refund Requests

    Refund on the other(original) ticket(s) must be requested through the agency/office that originally issued it.

    Yemen

    Effective 01MAY94, the government of Yemen has restricted the sale of tickets/PTAS outside Yemen for travel originating in Yemen. Tickets originating travel from any point in Yemen will not be honored if the ticket or PTA is issued outside Yemen, including re-issued tickets. Any violation of this directive will be subject to a penalty of USD5000.00 per ticket.

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    Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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    Erstattung bestimmter US Steuern im Verbund mit einem Langstreckenticket

    • In Verbindung mit einem Langstreckenticket können zwei, der im inneramerikanischen Ticket enthaltenen US Steuern, erstattet werden: US1 TAX und ZP TAX
    • Dazu müssen die Tickets miteinander verbunden werden:
      Beim Ausstellen des inneramerikanischen Tickets muss in die Endorsement Box die Ticketnummer des Langstreckenticket eingetragen werden.
    • Falls die Ticketnummer nicht in der Endorsement Box steht und die Steuern trotzdem erstattet werden, kann dies mit einer ADM belastet werden.
    • Da dies eine Vorgabe der US-Regierung ist, kann die Ticketnummer nicht nachgereicht werden. Falls die Ticketnummer nicht in der Endorsement Box steht, können somit auch keine Steuern/ ADMs nachträglich erlassen werden.
    • Wird die Langstrecke mit dem Schiff zurückgelegt oder mittels eines Fluges des US Militärs (kein Linienflug), dann ist es trotzdem möglich, auf inneramerikanischen Strecken die obengenannten Steuern zu erstatten. In diesen Fällen schreiben Sie die Details der Reise bitte ebenfalls in die Endorsement Box des inneramerikanischen Tickets (Abfahrts-/Ankfunftsort und Name des Schiffes oder Informationen zum durchgeführten Flug vom Militär).

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    Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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    Flight Firming system SAGE

    American Airlines implemented a new firming system called SAGE. This firming system scans all advanced bookings and enforces ticketing restrictions. Unticketed reservations will be given a time limit and will be queued to you for action.
    Therefore it is pertinent that you check your queues on a regular basis, otherwise your unticketed bookings may be cancelled.
    There are two key elements of SAGE:

    • Ticketing time limit control
      Note: Applicable fare rule ticketing time limits must be followed.

      For those PNRs that have not yet been ticketed, an SSR message will be sent giving you the time limit that sage has assigned to your booking. Every effort has been made to ensure the time limit is correct, based on the inventory booked. You must auto-ticket the reservation so that ticket numbers will be transmitted to Sabre for proper recognition by SAGE. If you are issuing a handwritten or manual ticket, the ticket number must be inserted in the PNR via OSI or SSR in the following format: TKNM00123456789123 SMITH/A

      There must be 14 digits, including the 3 digit carrier code at the beginning and the check digit at the end of the entry. Consult your CRS helpdesk or DRS pages if you need assistance with ticketing formats.

      Each passenger ticket must be sent using a separate TKNM entry. Failure to follow this manual ticket format will result in the cancellation of your booking. In most cases sage provides a warning prior to cancellation. This means another message and queue placement.

    • Duplicate booking control
      Duplicate bookings are not permitted and will be cancelled on sight. Duplicate bookings include duplicate segments within the same PNR as well as duplicate PNRs. If the system finds a duplicate segment in a booking, the most recently added segment would be considered the valid segment and the others will be cancelled. You will be notified via your queue of any cancelled duplicate bookings.

      This improved firming system will help to ensure that American Airlines inventory is available for customers truly intending to travel.

      How to avoid cancelled segments or PNRs
      To avoid cancellation of duplicate or unticketed space there are four rules to follow

    • Follow the ticketing time limit rules
    • Include the requested ticket number in the PNR
    • Cancel any duplicate segments or bookings
    • Check your queues daily
    • Enhancement to Sage
      An enhancement to SAGE has been programmed to identify agency PNRs that have been changed where an additional collection or change fee is due. If the ticket is not reissued within 24 hours of the change, a reminder message will be sent to the booking source, asking for the new ticket number. Here is a sample message that will appear in the OSI field:
      5H-A CHANGE HAS BEEN MADE TO THE ITINERARY.
      5H-NEW TICKET NUMBERS REQUIRED AT TIME OF REBOOKING.
      5H-CHANGE FEE AND ADD COLLECT MAY APPLY.
      5H-YOUR CRS WILL SEND AA TKT NUMBERS AT TIME OF TICKETING UNLESS YOU
      5H-USE A HANDWRITTEN TICKET.
      5H-FOR HANDWRITTEN TICKETS, USE THE TKNM FORMAT FOUND IN YOUR GDS
      5H-REFERENCE SYSTEM TO SEND TKT NUMBERS TO AA, INCLUDING THE
      5H-VALIDATING CARRIER AND CHECK DIGIT.
      5H-EACH PASSENGER TICKET MUST BE SENT USING A SEPARATE TKNM ENTRY.

    • How to manually enter Ticket numbers
      • If you receive this message in a PNR, please reply by either placing ticket numbers in an OSI or SSR message or by cancelling the space. PLEASE INSERT TKT NUMBERS BY (DATE).
      • Please enter only 1 ticket number per OSI line in the PNR
      • The only correct format for manually entered ticket numbers is an OSI or SSR message with the IATA standard format as follows:
        • TKNM 00145678911234 LAST NAME/FIRST NAME
        • TKNM is the only valid manual ticket keyword.
        • The ticket number is 14 digits which includes the check digit.
        • No dashes (-) or slashes (/) are permitted.
        • Ticket numbers not in this specific format will not be recognized and your space will be cancelled.
      • Doing so will improve your work environment through the elimination of non productive ticket number requests this system will generate and send back to your office.
      • As your CRS develops the technology to place the ticket numbers in the PNR, when the tickets are driven, the need for you to do this will be eliminated. AA reserves the right to cancel space in discounted fare classes for which no ticket numbers are received following such a request.

    Other possible SSR messages and what they mean:

    SSR Error Message

    What this means:

    6-SAGE AUTO-PROCESS 2359/21FEB11 - SET 2011 FEB 07 20 3

    PLZ SSR TKNE/A BY 2359/21FEB11 CST

    AA FARE RULES STILL APPLY

    TICKET NUMBERS REQUIRED BY 2359/21FEB11 CST

    YOUR CRS WILL SEND AA TKT NBRS AT TIME OF
    TICKETING UNLESS YOU USE A HANDWRITTEN TICKET
    FOR HANDWRITTEN TICKETS USE THE TKNM FORMAT FOUND
    IN YOUR GDS REFERENCE SYSTEM TO SEND TKT NUMBERS
    TO AA INCLUDING THE VALIDATING CARRIER AND
    CHECK DIGIT EACH PASSENGER TICKET MUST BE SENT
    USING A SEPARATE TKNM ENTRY

    This message advises the Travel Agent of the last date to issue the ticket, unless fare rules state otherwise. Fare rules always govern the ticketing date over this SSR message.

    INVALID INVENTORY BOOKED FOR AA SEGMENTS
    USING THROUGH FARE FROM GOVERNING CARRIER
    CORRECT INVENTORY OR                    
    IF TICKETING AA SEGMENTS SEPARATELY     

    The Agent has booked an invalid booking class for the fare priced. Please read the applicable fare rules, rebook accordingly and reprice.

    ATTENTION TRAVEL AGENT - A CHANGE HAS BEEN MADE TO THE ITINERARY. NEW TICKET NUMBERS  REQUIRED. AGENCY MUST COLLECT ALL APPLICABLE FEES AND CHARGES AT TIME OF RETICKETING. FAILURE TO PROVIDE TICKET NUMBERS MAY RESULT IN CANCELLATION.         
    CHANGE FEE AND ADD COLLECT MAY APPLY.              
    UNDERCOLLECTED FEES MUST BE PAID PRIOR TO DEPARTURE.

    The Travel Agent or another source has made a change to one of the flight segments and the ticket requires an update. All applicable fees and fare differences must be collected (if involuntary, please follow Schedule Change Procedures).

    DUPE SPACE CXLD MIA-MSY 01/13/11 0459

    The Travel Agent has booked a duplicate segment, the same flight twice in one booking. As such, Sage advises that one of the dupe segments was cancelled in consequence as holding dupe is not allowed.

    SSR OTHS 1A PLZ UPDATE ITIN BY XXL ALL HX SEGMENTS

    A flight segment was holding as confirmed but has now cancelled. The Travel Agent needs to update the schedule change according to outlined policies in our Schedule change Procedures

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    Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

    XClose Ticketing – Namensänderungen oder Namenskorrekturen

    Allgemeine Information
    American Airlines bietet Ihnen mehr Flexibilität bei Namenskorrekturen für nicht angeflogene Tickets. Geringfügige Namenskorrekturen (sog. Minor Name Corrections) können Sie selbst in Ihrer Buchung (PNR) vornehmen, ohne dass eine Genehmigung durch American Airlines erforderlich ist. Bei erheblichen Namenskorrekturen (sog. Major Name Corrections), ist eine Genehmigung gegen Gebühr notwendig. Beide Korrekturen gelten für folgende Flüge: American Airlines, American Eagle, US Airways, and AA* oneworld® Codeshares AA*/BA, AA*/IB, AA*/QF, AA*/CX, AA*/JL, AA*/US (andere Airlines sind ausgeschlossen).

    Namensänderungen

    Für Flüge vermarktet und durchgeführt von American Airlines, American Eagle sowie Codeshare-, Interline- und Allianz-Flüge durchgeführt von anderen Airlines:

    • Namensänderungen von einer Person auf eine andere Person sind nicht erlaubt.
    • Reisebüros sollten keine Namensänderungen in ihrem Global Distribution System (GDS) oder Computer Reservation System (CRS) in der ausgestellten PNR vornehmen. Bitte wenden Sie sich bei Fragen an die Reservierungsabteilung von American Airlines oder an Ihr lokales Vertriebsteam.

    Geringfügige Namenskorrekturen

    American Airlines Guidelines (Minor Name Corrections) für Internationale sowie Inneramerikanische Tickets

    Sie dürfen für folgende Flüge in der betreffenden Buchung eine geringfügige Korrektur bei komplett unbenutzten American Airlines (001)-Tickets vornehmen:

    • American Airlines, American Eagle, US Airways and AA* oneworld® Codeshares AA*/BA, AA*/IB, AA*/QF, AA*/CX, AA*/JL, AA*/US (andere Flüge sind ausgeschlossen)
    • Die ursprünglichen Secure flight-Eingaben Geburtsdatum/Geschlecht dürfen nicht geändert werden
    • Wenn das Ticket Flüge anderer Airlines oder Codeshares beinhaltet, dürfen keine Änderungen in der ausgestellten Buchung stattfinden. Bitte wenden Sie sich bei Fragen an die Reservierung oder Ihr lokales Vertriebsteam.

    Erhebliche Namenskorrekturen

    American Airlines Guidelines (Major Name Corrections) für Internationale sowie Inneramerikanische Tickets

    Sie dürfen für folgende Flüge in der betreffenden Buchung eine erhebliche Korrektur bei komplett unbenutzten American Airlines (001)-Tickets vornehmen:

    • American Airlines oder American Eagle, US Airways sowie AA* oneworld Codeshares AA*/BA, AA*/IB, AA*/QF, AA*/CX, AA*/JL, AA*/US (andere Flüge sind ausgeschlossen)
    • Die ursprünglichen Secure flight-Eingaben Geburtsdatum/Geschlecht dürfen nicht geändert werden

    Geringfügige Namenskorrekturen Keine Genehmigung notwendig

    Waiver Code: NC03AGCY

    Erhebliche Namenskorrekturen Genehmigung notwendig

    30 Euro Gebühr

    Schreibweise des Nachnamens bis zu maximal drei Buchstaben

    Schreibweise des Nachnamens mehr als drei Buchstaben

    Namenskorrektur nach gesetzlicher Änderung des Namens
    (nur wenn alle Flüge von American Airlines oder US Airways durchgeführt werden und ausschließlich American Airlines/US Airways-Flugnummern in der Buchung vorhanden sind)

    • Die ursprünglichen Secure flight-Eingaben Geburtsdatum/Geschlecht dürfen nicht geändert werden

    Namenskorrektur nach gesetzlicher Änderung des Namens
    (für AA/AA* Flüge, wie oben gelistet)

    • Die ursprünglichen Secure flight-Eingaben Geburtsdatum/Geschlecht dürfen nicht geändert werden

    Nach Heirat oder Scheidung
    (nur wenn alle Flüge von American Airlines oder US Airways durchgeführt werden und ausschließlich American Airlines/US Airways-Flugnummern in der Buchung vorhanden sind)

    • Die ursprünglichen Secure flight-Eingaben Geburtsdatum/Geschlecht dürfen nicht geändert werden

    Nach Heirat oder Scheidung
    (für AA/AA* Flüge, wie oben gelistet)

    • Die ursprünglichen Secure flight-Eingaben Geburtsdatum/Geschlecht dürfen nicht geändert werden

    Inkludierung des zweiten Nachnamens (Doppelname)

    • Die ursprünglichen Secure flight-Eingaben Geburtsdatum/Geschlecht dürfen nicht geändert werden

    Die Namenskorrektur wurde bereits auf dem neuen Ticket durchgeführt.

    Die Namenskorrektur wurde bereits durchgeführt und im neuen Ticket korrigiert – bitte beziehen Sie sich auf die Major Name Correction Guidlines, hier fällt eine Gebühr an.

     

    Vorname (Korrektur der Schreibweise, es sei denn ein komplett anderer Name entsteht)

    • Die ursprünglichen Secure flight-Eingaben Geburtsdatum/Geschlecht dürfen nicht geändert werden

    Änderung von Spitzname zu Vorname

    • Die ursprünglichen Secure flight-Eingaben Geburtsdatum/Geschlecht dürfen nicht geändert werden

    Zweiter Vorname oder Korrektur der Initialien des Zweitnamens

    • Die ursprünglichen Secure flight-Eingaben Geburtsdatum/Geschlecht dürfen nicht geändert werden

    Vertauschter Vor- und Nachname

    • Die ursprünglichen Secure flight-Eingaben Geburtsdatum/Geschlecht dürfen nicht geändert werden

    Nachname von Kindern

    • Die ursprünglichen Secure flight-Eingaben Geburtsdatum/Geschlecht dürfen nicht geändert werden

    Entfernen von Anrede/Titel

    • Die ursprünglichen Secure flight-Eingaben Geburtsdatum/Geschlecht dürfen nicht geändert werden

    Guidelines zur Ticketumschreibung und Dokumentation

    Geringfügige Namenskorrektur

    Erhebliche Namenskorrektur

    Stornieren Sie bereits reservierte Sitzplätze und Sondermenüs vor der Namenskorrektur in der existierenden PNR (dies ist nicht notwendig bei Buchungen mit reinen AA Flügen)

    Stornieren Sie bereits reservierte Sitzplätze und Sondermenüs vor der Namenskorrektur in der existierenden PNR

    Korrigieren Sie den Namen in der existierenden Buchung

    Korrigieren Sie den Namen in der existierenden Buchung

    Geben Sie die SFPD SSR DOCS neu ein

    • Die ursprünglichen Secure flight-Eingaben Geburtsdatum/Geschlecht dürfen nicht geändert werden

    Geben Sie die SFPD SSR DOCS neu ein

    • Die ursprünglichen Secure flight-Eingaben Geburtsdatum/Geschlecht dürfen nicht geändert werden

    OSI Mitteilung in der PNR:

    OSI field:

    OSI: Minor name correction policy

    OSI: CART/AN Number (gegebenenfalls)

    OSI Mitteilung in der PNR:

    OSI field:

    OSI: Major name correction policy

    OSI: CART/AN Number (gegebenenfalls)

    OSI-Eingabe: OSI MINOR NAME CORRECTION POLICY

    IT BOX:

    Waiver Code: NC03AGCY

    Bisherige Eingaben in der IT BOX werden durch den Waiver Code ersetzt und es sollte ausschließlich der oben angegebene Waiver Code in der IT BOX stehen

    OSI-Eingabe: OSI MAJOR NAME CORRECTION POLICY

    IT BOX:

    Bei der Major Name Correction wird kein Waiver Code benötigt.

    (Eine Waiver Authorisierung wird in die PNR eingetragen)

    Fügen Sie Sitzplätze oder Sondermenüs wieder hinzu

    Fügen Sie Sitzplätze oder Sondermenüs wieder hinzu

    Schreiben Sie das Ticket als Even Exchange um (keine Flug-/Datumsänderungen erlaubt)

      Tragen Sie den oben genannten Waiver Code in die IT BOX ein.

      Bisherige Eingaben in der IT BOX werden durch den Waiver Code ersetzt und es sollte ausschließlich der oben angegebene Waiver Code in der IT BOX stehen.

    Fragen Sie eine Major Name Correction Waiver Authorisierung bei der American Airlines Reservierung oder Ihrem lokalen Vertriebsteam an.

    Achtung: Bitte kontaktieren Sie Ihr lokales American Airlines Verrtriebsteam oder die Reservierung bevor Sie eine erhebliche Namenskorrektur durchführen, wenn die Buchung andere Airlines oder Codeshare-Flüge, die nicht oben gelistet sind, enthält.

    Es ist keine Genehmigung durch American Airlines notwendig.

    Bei erheblichen Namenskorrekturen wird kein Waiver Code in die IT Box eingetragen. Die Waiver Authorisierung erfolgt über den AA Sales Support oder die Reservierung.

    Es fallen keine Gebühren an

    Es fällt eine Gebühr von 30 Euro an.

    Bei Korrekturen auf AA*/Codeshare Flügen, kontaktieren Sie bitte die ausführende Airline um sicher zu stellen dass die Korrektur übertragen wurde

    Bei Korrekturen auf AA*/Codeshare Flügen, kontaktieren Sie bitte die ausführende Airline, um sicherzustellen dass die Korrektur übertragen wurde.

    Informationen zur Eingabe von Passagiernamen im Namensfeld einer Buchung

    • Der Name des Passagiers, der im Namensfeld der PNR, dem Ticket und dem Boarding Pass erscheint, benötigt ausschließlich die Angabe des Nachnamens und des ersten Vornamens, laut gültigen Reisedokumenten.

    Zweite oder Dritte Vornamen und Initialien

    • Der zweite oder dritte Vorname des Passagiers sowie Initialien werden für das Namensfeld der PNR, das Ticket und den Boarding Pass nicht benötigt.

    Namenskorrekturen bei Kleinkindern

    Sie können Namenskorrekturen im Namensfeld von Kleinkindern durchführen, auch wenn die ausgestellte Buchung Segmente von anderen Airlines/Codeshares enthält. Die Namen von Kleinkindern werden nicht an andere Airlines/Codeshares übertragen. Es wird lediglich eine 3SSR-Mitteilung für die andere Airline generiert, die anzeigt, dass ein Kleinkind reisen wird. Somit besteht kein Risiko, dass die Plätze auf anderen Airlines/Codeshares storniert werden.

    • Splitten Sie Kleinkinder NICHT von bestehenden PNRs ab.
    • Geben Sie 4INFT SSR (4INFT bei AA Flügen/ 3INFT bei anderen Airlines in der PNR) pro Segment ein und den Namen des dazugehörigen Erwachsenen, um anzuzeigen, dass es sich um ein Kleinkind handelt, das auf dem Schoß eines Erwachsenen reist (kein Sitzplatz) – so wird automatisch das I/(Name des Kleinkindes) im Namensfeld generiert.
    • Beispiel: 4INFT/SMITH/JAMES/02APR11-2.1 – Nachname, Vorname, Geburtsdatum des Kleinkindes und der Bezug zum Erwachsenen (der Name des Kleinkindes sollte nicht im Namensfeld erscheinen)
    • Formatbeispiel pro Segment: 4INFT1/SMITH/JAMES/02APR11-Segment 1, ein Erwachsener im PNR und Kleinkind auf dem Schoß (der Name des Kleinkindes sollte nicht im Namensfeld erscheinen)
    • Wenn Sie mit einem anderen GDS als Sabre arbeiten, kontaktieren Sie bitte Ihren GDS Helpdesk bzgl. der korrekten Eingabeformate

    Hinweis: Fügen Sie nicht zuerst das I/ Namensfeld hinzu und danach das 4INF-Feld, da das System den Namen im SSR INFT-Feld mit den Daten im I/-Feld vergleicht und bei nicht exakter Übereinstimmung ein weiteres I/ -- hinzufügt. Dadurch entstehen Probleme beim Abschließen der PNR.

    • Update der DOCS/DB oder DOCS/P
    • INF SFPD – geben Sie durch F1 oder M1 das Geschlecht an und stellen Sie Bezug zu einem der Erwachsenen her
      Wenn Sie mit einem anderen GDS als Sabre arbeiten, kontaktieren Sie bitte Ihren GDS Helpdesk bzgl. der korrekten Eingabeformate
    • Ticketing
    • Inneramerikanisch- kein Ticket nötig
      International- Ticketumschreibung, keine Waiver Authorisierung, keine Gebühr

    Fragen?
    Bei Rückfragen wenden Sie sich gerne an Ihr lokales American Airlines Vertriebsteam oder die Reservierung.

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    Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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    Namenspflichtangaben in ein er Buchung

    Confirm By making this selection you will be redirected to the customer pages. Stay on Agency Reference pages Continue to Customer pages

      Das Namenselement muss lediglich den Nachnamen, wie im Pass aufgeführt, und den ersten Vornamen enthalten. Titel wie MR, MRS, DR, PROF (...) müssen im Namenselement nicht enthalten sein.

      Vorname, ggf. Zweit-,Dritt-(...) namen und Nachname müssen in den SFPD Daten enthalten sein. Dies sind Pflichtangaben, die bei allen Buchung mit American Airlines oder Flügen in die Vereinigten Staaten in der Buchung enthalten sein müssen. American Airlines Mitarbeiter und Reisebüromitarbeiter, sind nicht dazu verpflichtet Passdaten oder Notfallkontaktdaten vor der Reise vom Passagier einzuholen.

    • Weitere Informationen erhalten Sie unter Einreisebestimmungen

    Secure Flight (SFPD)
    Bitte klicken Sie hier für eine Übersicht über Secure Flight

    Notfallkontaktdaten

    • Notfallkontaktdaten müssen vom Passagier immer zur Verfügung gestellt werden (vollständiger Name und Mobil/Festnetznummer sowie Email Addresse einer Person, die im Notfall kontaktiert werden kann). Diese werden über das SSR Element PCTC , CTCE, CTCM* eingegeben.
    • Der Notfallkontakt muss eine Person sein, die in Verbindung mit dem Passagier steht.
    • Die Person darf sich nicht an Bord des Flugzeuges befinden.
    • Bitte beachten Sie, dass bei der Telefonummer die Ländervorwahl angegeben wird (DE +49)
    • Der Passagier kann dies auch verweigern. In dem Fall geben Sie bitte in die Buchung ein, dass diese Daten nicht angeben möchte. Für weitere Fragen zur SSR- Eingabe kontaktieren Sie bitte das CRS helpdesk

    *PCTC – Notfallkontakdaten.
    CTCE – Email Kontaktdaten für Fluzeitenänderungen.
    CTCM - Kontaktdaten für Fluzeitenänderungen - Mobil

    Wenn Sie diese Informationen im Voraus zur Verfügung stellen, verkürzt dies die Wartezeit am Check-in Schalter.

    Diese Daten werden vertraulich behandelt und nur im Notfall vom "department of solely for family" in Anspruch genommen.

    Mobilfunknumer des Kundens

    • American Airlines bittet die Passagiere Ihre Handynummer in der Buchung anzugeben. Flughäfen benutzen diese Information, um Kunden zu finden, die Gepäck aufgegeben haben, aber sich noch nicht an Bord des Flugzeuges befinden.
    • American Airlines ist dazu verpflichtet jedes aufgegebene Gepäckstunden mit den sich an Bord befindenen Passagieren abzugleichen. Erhält American Airlines die Möglichkeit den Passagier zu lokalisieren, wird vermieden, dass ein ganzes Flugzeug möglicherweise entladen werden muss. Durch die Angabe der Mobilfunknummer der Passagiere können Verspätungen vermieden werden.

    Am Tag des Abfluges

    • Um den Passagier über kurzfristige Flugzeitenänderungen bis 24 Stunden vor Abflug (aufgrund von Wetterbedingungen, Flugbedingungen, technischen Problemen oder anderen unvorhergesehnden Zwischenfällen) zu informieren, bitten wir Sie, Kontaktdaten des Passagiers zu hinterlgen.
    • Folgende Kontaktdaten bitten wir Sie in die Buchung einzugeben: Festnetz-, Arbeits- und vor allem die Mobilfunknummer des Passagiers. Damit ermöglichen Sie uns, den Passagier kurzfristig zu informieren. Der Passagier wird von American Airlines ausschließlich bei kurzfristigen Änderungen bezüglich des Fluges kontaktiert. Normale Flugzeitenänderungen laufen wie gewohnt bei Ihnen auf der Queue auf, damit Sie den Passagier über Änderungen informieren.
    • Eingaben:
      Amadeus: AP FRA 32123456789-B
      Galileo: SI.AA*CTCM32123456789
      abre: 3OSI AA CTCM32123456789

    Die Ländervorwahl ist immer ohne "00" anzugeben und die Vorwahl unter Auslassen der "0", außer bei Ländern bei denen keine "0" in der Vorwahl entahlten ist (Italien). Beispiel: 49 69 123 45 67

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    Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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    Prepaid Tickets (PTA's)

    Important Note:

    • American Airlines will set up a prepaid ticket if:
      • AA is the governing carrier
      • AA is the first international carrier

    Where possible we recommend that you issue E-tickets rather than set up PTAs. If you do this you will avoid our PTA service charges.

    Please contact Reservations for additional information.

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    Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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    Round the World (RTW) Fares

    For Round the World Fares visit our oneworld site

    Sabre agencies may get their RTW booking priced by queueing booking to QEE241. We estimate a 24 hour turnaround for the calculation.

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    Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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    AA Schedule Change


    OA Schedule Change



    Refunds


    SCHEDULE CHANGE
    A planned change or a flight number/time change which can occur up to more than 72 hours prior to the flight's scheduled departure. Examples - Change of flight times, change of flight numbers, reduction of service, discontinuation of all service in a market.

    American uses an automated schedule change process up to 72 hours prior to departure. Through this automated process all schedule changes are sent to the booking source for notification. It is the responsibility of the booking source to notify the customer, acknowledge the schedule change and reissue the ticket.

    If a schedule change is for FLIGHT NUMBER ONLY (BRD/OFF and RBD are the same), the Travel Agent may not reaccommodate to an alternate flight time or request a refund.

    American schedule changes received more than 35 days out should be processed within 30 days or more prior to departure after accepting the schedule change. Schedule changes received less than 35 days out should be processed within five days of receiving the schedule change.

    For flight number only schedule changes, no reissue is required.

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    AA Schedule Change

    All American, American Eagle - Flight Number ONLY Change

    TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

    American Airlines has a Schedule Change – Wholly AA Flights

    Flight Number ONLY Change on wholly American, American Eagle® itineraries are eligible for online check-in on AA.COM even when the flight number in the itinerary and the VCR coupon flight number are different. The time/date/origin-destination must match and VCR coupon is in OK status

    Revalidation or Reissue are not required.

    Travel Agent may not reaccommodate to an alternate flight time or request a refund.

    If desire the ticket to be revalidated, contact American Airlines Sales Support

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    AA Schedule Change

    AA Flights, Customer Does Not Accept New Itinerary

    TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

    American Airlines has a Schedule Change - AA Flights

    Customer does not accept new itinerary as updated by AA schedule change and requests an alternate time of travel on same day as ticketed:

    Travel Agents may rebook new Itinerary for Customer

    Customers that are traveling to/from a co-terminal location may be changed to an alternate co-terminal airport, if requested, for American Airlines segments only. Refer to Domestic Co-Terminals

    If the customer has chosen an alternate co-terminal airport, they may use that airport for their continuing or return journey. This change must be made at the time of original ticket reissue.

    Travel Agents may rebook new Itinerary:

    If the Schedule Change is:

    90 minutes or less

    • May book AA flights for the same travel dates, origination/destination, inventory, fare, and fare basis as originally ticketed.
      • Note: If booking AA*/US flights within 50 United States, book same travel dates, origination/destination, inventory as originally ticketed
    • For AA flights, may add an alternate connecting point to the destination on the original ticket.
      • For example: JFK PLS may add JFK MIA PLS or if ticketed as DFWBNALGA may rebook as DFWORDLGA
    • May select an alternate flight on AA* (AA Codeshare):
      • AA*/oneworld® allowed alternate inventory same cabin up to and including B inventory.
        • Excludes AA*/US flights within the United States (see above)
        • Excludes W inventory for premium economy on AA*.
      • AA*/non-oneworld maintaining same inventory,

    91 minutes and greater
    Or the flight changes from a non-stop to a connecting flight
    Or Invalid Connection

    • For AA flights, if original inventory is not available may book an AA flight next lowest available inventory, same cabin, up to and including B inventory.
      • For example: JFK PLS may add JFK MIA PLS or if ticketed as DFWBNALGA may rebook as DFWORDLGA
    • If no AA flights are available may select an alternate flight on AA* (AA codeshare)
      • AA*/oneworld allowed alternate inventory same cabin up to and including B inventory, excludes W inventory for premium economy on AA*.
      • AA*/non-oneworld maintaining same inventory,

    If unable to book for the same day due to the flight time or schedule change is not acceptable:

    • May change to a day prior/after the original ticketed travel date maintaining same inventory, origination/destination, fare and fare basis as originally ticketed.
      • May change their continuing or return travel dates on AA segments only maintaining same inventory to maintain the original length of stay prior to the reaccommodation

    New ticket must be annotated:

    SCHG

    This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

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    AA Schedule Change

    AA Flights, 300-Mile Radius

    TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

    American Airlines has a Schedule Change – AA Flights:

    300 - Mile Radius

    The 300-mile radius option may be applied if the Schedule Change results in one of the following:

    • Discontinued service without an alternate protection agreement
    • An extended connection time equal to or greater than 4 hours
    • An involuntary connection requiring the customer to overnight on either the outbound or return segment

    The 300-mile radius option change must be made at the time of original ticket reissue.

    Travel Agents may rebook new itinerary:

    Discontinuation of Service:
    If American Airlines has an alternate protection agreement the 300-mile radius option is not allowed.

    • Itinerary must contain AA Prime, AA*/US, or US Prime Space Only
    • If there are no acceptable options to the customer's original ticketed destination/origin, may book AA Prime, AA*/US, or US Prime space only to an alternate AA airport, within a 300-mile radius of the originally ticketed city within the same country
    • The new flight must be rescheduled for the same ticketed date of travel but may be earlier or later than the originally scheduled flight time.
        • Use lowest available inventory in the same cabin as ticketed
        • If unable to book in the same cabin as originally ticketed, an alternate flight must be selected.
    • If the customer has chosen an alternate AA or US airport, they may use that airport for their continuing or return journey.
    • This change must be made at the time of original ticket reissue.

    4 Hours or Greater Connection:

    Example itinerary: ACT - DFW - SMF - DFW – ACT

    3402 18JUL ACT DFW 600A 645A
    (schedule change created a 4hr or greater connection)
    491 18JUL DFW SMF 1230P 200P

    If the schedule change results in a connection time equal to or greater than 4 hours and the customer requests to drive to the connection city:

    • Agency may "cancel the outbound flight segment" from the itinerary.
      • If assistance is required contact Sales Support.
    • If the customer has chosen an alternate AA or US airport, they may use that airport for their continuing or return journey or they may keep the return airport as originally ticketed.
    • This change must be made at the time of original ticket reissue.

    Involuntary Overnight Connection:

    Example itinerary: OKC - DFW - MIA - GGT - MIA - DFW - OKC

    1227 02JUL OKC DFW 615P 715P
    (schedule change created an overnight connection)
    919 03JUL DFW MIA 545A 930A

    3589 03JUL MIA GGT 1045A 1200N

    If a schedule change results in an involuntary overnight connection the following options are allowed:

    • Customer may change to an alternate airport within a 300-mile radius as long as the new schedule does not also require an overnight connection.
    • Itinerary must contain AA Prime, AA*/US, or US Prime Space Only
    • If there are no acceptable options to the customer's original ticketed destination/origin, may book AA space only to an alternate AA airport, within a 300-mile radius of the originally ticketed city within the same country
    • The new flight must be rescheduled for the same ticketed date of travel but may be earlier or later than the originally scheduled flight time.
        • Use lowest available inventory in the same cabin as ticketed
        • If unable to book in the same cabin as originally ticketed, an alternate flight must be selected.
    • This change must be made at the time of original ticket reissue

    Customer may cancel segment(s) as required to eliminate the involuntary overnight connection.

    • If customer cancels the outbound origination flight that required the involuntary overnight stay they may also cancel the return segment into their origination airport - or - they may keep the return schedule as ticketed.
      • If assistance is required contact Sales Support.
    • This change must be made at the time of original ticket reissue.


    New ticket must be annotated:

    SCHG

    This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

    OSI Field:

    OSI 300 MILE RADIUS

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    AA Schedule Change

    AA Flights, AA Has Reaccommodated

    TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

    American Airlines has a Schedule Change - AA Flights

    American Airlines has reaccommodated for a different date or different inventory and/or alternate origin/destination.

    Travel Agents may reissue reaccommodated itinerary as updated by American Airlines:

    • As long as the new confirmed booking is not altered by the Travel Agent from what American has reaccommodated the Travel Agent may reissue the ticket.

    New ticket must be annotated:

    SCHG

    This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

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    AA Schedule Change

    AA Flights, Customer Does Not Accept New Itinerary – Premium Cabin / UP Fares / BULK Premium Fares

    TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

    American Airlines has a Schedule Change - AA Flights for Premium Fares / UP Fares / BULK Premium Fares

    Customer does not accept new itinerary as updated by AA schedule change and requests an alternate time of travel on same day as ticketed:

    Travel Agents may rebook new itinerary:

    If the Schedule Change is:
    90 minutes or less

    For the same travel dates, origination/destination, inventory, fare, and fare basis as originally ticketed.

    • May select an alternate flight on AA, US, AA*/US, same inventory, origin/destination.
    • If the ticketed inventory is not available, protect in lower cabin.
    • May have or add an alternate connecting point to the destination on the original ticket. I.E. JFK PLS may add JFK MIA PLS or if ticketed as DFWBNALGA may rebook as DFWORDLGA

    91 minutes and greater
    Or the flight changes from a non-stop to a connecting flight
    Or Invalid Connection

    • If the same inventory is unavailable, may book AA, US, AA*/US in the lowest available inventory in the same cabin as ticketed.
    • If upper cabin is not available may protect in lower cabin.

    New ticket must be annotated:

    SCHG

    This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

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    AA Schedule Change

    AA * (AA Codeshare), AA Has Reaccommodated

    TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

    American Airlines has a Schedule Change on AA* (AA Codeshare)

    American Airlines has reaccommodated and may include: change to dates, origin/destination, inventory and/or AA* (AA Codeshares) service.

    Customer accepts new itinerary as updated by AA schedule change.

    If a schedule change on the AA* is for FLIGHT NUMBER ONLY (BRD/OFF and RBD are the same), the Travel Agent may not reaccommodate to an alternate flight time or request a refund. The ticket must be reissued for the OA carrier to receive the new flight number.

    Travel Agents may reissue reaccommodated itinerary as updated by American Airlines:

    • If AA confirms the reaccommodation with an AA* (AA Codeshare) flight.

    Must confirm that you have received a record locator or OSI acknowledgement from the AA* (AA Codeshare Carrier). If not, contact the Other Airline directly to inquire.

    AA* (AA Codeshare) Service Example:

    AA Rome/New York service became seasonal - Customer was booked on an AA flight from FCOJFK and is now accommodated on an AA* (AA Codeshare) flight.

    New ticket must be annotated:

    SCHG

    This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

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    AA Schedule Change

    AA* (AA Codeshare), Customer Does Not Accept New Itinerary

    TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

    American Airlines has a Schedule Change on AA* (AA Codeshare)

    American Airlines has reaccommodated on the same day.

    Customer does not accept new itinerary as updated by AA schedule change and requests an alternate time of travel on same day as ticketed:

    Travel Agents may rebook as follows:

    If the schedule change is
    90 minutes or less

    • May select an alternate flight wholly AA/AA* (AA codeshare) maintaining same inventory, origin/destination, fare and fare basis as originally ticketed.
      • May book AA/AA* segments only within 5 days prior to the original ticket departure date or within 5 days after the original ticket departure date maintaining same inventory origin/destination, fare and fare basis as originally ticketed.
        • May change their continuing or return travel dates on AA segments only maintaining same inventory to maintain the original length of stay prior to the reaccommodation

    91 minutes and greater
    Or the flight changes from a non-stop to a connecting flight
    Or Invalid Connection

    Restricted to oneworld® codeshare partners

    • If no AA/AA* (AA codeshare) flights are available in the same inventory may select an alternate flight on a oneworld® AA*, if original inventory is not available may book next lowest available inventory, same cabin, up to and including B inventory, excludes W inventory for premium economy on AA*.
      • Or may book a oneworld® AA* within 5 days prior to the original ticket departure date or within 5 days after the original ticketed departure date for same inventory origin/destination, fare and fare basis if original inventory is not available may book next lowest available inventory, same cabin, up to and including B inventory, excludes W inventory for premium economy on AA*.
        • May change their continuing or return travel dates on AA segments only maintaining same inventory to maintain the original length of stay prior to the reaccommodation
    • May have or add an alternate connecting point to the destination on the original ticket.
      • I.E. JFK PLS may add JFK MIA PLS or if ticketed as DFWBNALGA may rebook as DFWORDLGA

    Must confirm that you have received a record locator or OSI acknowledgement from the AA* (AA Codeshare Carrier). If not, contact the Other Airline directly to inquire.

    Travel Agents are prohibited to book the prime carrier, may only book the AA* (AA Codeshare).

    New ticket must be annotated:

    SCHG

    This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

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    AA Schedule Change

    AA With Other Airlines, Itinerary Includes OA Segment(s) 001 Ticket Stock

    TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

    American Airlines Schedule Change with Other Airlines

    Itinerary includes Other Airline segment(s) 001 ticket stock:

    Travel Agents may rebook the AA segments to have a valid connection with the Other Airline flight segment:

    • Book an AA flight same inventory as originally ticketed. If original inventory is not available may book next lowest available inventory, same cabin, up to and including B inventory.
    • May book AA segments only one day prior or after the original ticket departure date maintaining same inventory origin/destination, fare and fare basis as originally ticketed.
      • May change their continuing or return travel dates on AA segments only maintaining same inventory to maintain the original length of stay prior to the reaccommodation

    Other Airline flight(s) on Itinerary:

    • No change(s) allowed to the date of travel as originally ticketed for the Other Airline flight segments.
    • May book other airline prime flight only.
    • No OA*(Codeshare) segments allowed.
    • Must book same ticketed inventory, origin/destination, and fare basis as originally ticketed.

    NOTE: When rebooking Other Airline segment, Travel Agents:

    • If the original ticketed Other Airline segment results in an invalid connection may book another airline that does not appear on original ticket with which AA has an interline agreement with that secondary carrier and the new segment(s) booking class is valid for the fare ticketed. Check RBD for verification of inventory
    • Must confirm that you have received a record locator or OSI acknowledgement from the Other Airline. If not, contact the Other Airline directly to inquire.

    New ticket must be annotated:

    SCHG

    This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

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    AA Schedule Change

    OA Ticket Stock, Itinerary Involves AA Schedule Change(s) On (xxx) OA Ticket Stock, Customer Does Not Accept New Itinerary

    TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

    American Airlines Schedule Change –Other Airline Ticket Stock

    Itinerary involves AA Schedule Change(s) on (xxx) Other Airline ticket stock:

    Customer does not accept new itinerary as updated by AA schedule change and requests an alternate time of travel on same day as ticketed:

    Travel Agents may rebook the AA segments only:

    If the Schedule Change is:
    90 minutes or less

    • May select an alternate flight wholly AA/AA* (AA codeshare) maintaining same inventory, origin/destination, fare and fare basis as originally ticketed.

    91 minutes and greater
    Or the flight changes from a non-stop to a connecting flight
    Or Invalid Connection

    Restricted to oneworld® codeshare partners

    • If no AA/AA* (AA codeshare) flights are available in the same inventory may select an alternate flight on a oneworld® AA*, if original inventory is not available may book next lowest available inventory, same cabin, up to and including B inventory, excludes W inventory for premium economy on AA*
    • May have or add an alternate connecting point to the destination on the original ticket.
      • I.E. JFK PLS may add JFK MIA PLS or if ticketed as DFWBNALGA may rebook as DFWORDLGA

    May not change the Other Airline flight/time/or date.

    New ticket must be annotated:

    SCHG

    This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

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    AA Schedule Change

    OA Ticket Stock, Itinerary Involves AA Schedule Change(s) On (xxx) OA Ticket Stock That Caused Invalid Connection

    TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

    American Airlines Schedule Change –Other Airline Ticket Stock

    Itinerary involves AA Schedule Change(s) on (xxx) Other Airline ticket stock that caused an invalid connection.

    Travel Agents may rebook the AA segments to have a valid connection with the Other Airline flight segment:

    • Book same inventory as originally ticketed. If original inventory is not available may book next lowest available inventory, same cabin, up to and including B inventory.
    • May book AA segments only one day prior or after the original ticket departure date maintaining same inventory origin/destination, fare and fare basis as originally ticketed.
      • May change their continuing or return travel dates on AA segments only maintaining same inventory to maintain the original length of stay prior to the reaccommodation
    • May book AA segments only one day prior or after the original ticket departure date.
      • I.E. JFK PLS may add JFK MIA PLS or if ticketed as DFWBNALGA may rebook as DFWORDLGA
    • May rebook onto an AA* (AA codeshare) maintaining same inventory origin/destination, fare and fare basis as originally ticketed.

    Other Airline flight(s) on Itinerary:

    • No change(s) allowed to the date of travel as originally ticketed for the Other Carrier flight segments.
    • May book Other Airline prime flight only.
    • No OA*(Codeshare) segments allowed.
    • Must book same ticketed inventory, origin/destination, fare and fare basis as originally ticketed.

    NOTE: When rebooking Other Airline segment, the Travel Agents:

    • May not book an alternate Airline that does not appear on original ticket.
    • Must confirm that you have received a record locator or OSI acknowledgement from the Other Airline. If not, contact the Other Airline directly to inquire.

    New ticket must be annotated:

    SCHG

    This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

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    OA Schedule Change

    Itinerary Involves OA(s) Schedule Change(s) 001 Ticket Stock

    TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

    Other Airline Schedule Change

    Itinerary involves Other Airline(s) Schedule Change(s) 001 ticket stock:

    Travel Agents may rebook as follows:

    • May change Other Airlines flight number and time only.
    • Must book same ticketed inventory, origin/destination, fare and fare basis as originally ticketed.
    • If original ticketed inventory for OA segment is not available, must contact OA carrier for authorization of different inventory. An OSI/SSR must be sent to the AA PNR by OA carrier.
    • If schedule change results in an invalid connection may book wholly on AA. Check RBD for verification of inventory.

    OR

    If the Schedule Change is:
    90 minutes or less

    • May book the AA segments only in the itinerary to have a valid connection with the Other Airline flight segment for the same travel dates, origination/destination, inventory, fare, and fare basis as originally ticketed.
    • Note: If booking AA*/US flights within 50 United States, book same travel dates, origination/destination, inventory as originally ticketed

    OR

    • May rebook the AA segments only in the itinerary if the connection time results in more than 4 hours layover with the Other Airline flight segment for the same travel dates, origination/destination, inventory, fare, and fare basis as originally ticketed.
      • Note: If booking AA*/US flights within 50 United States, book same travel dates, origination/destination, inventory as originally ticketed.
    • May book an AA*(AA Codeshare) maintaining same inventory, origin/destination, fare and fare basis as originally ticketed

    91 minutes and greater
    Or the flight changes from a non-stop to a connecting flight or is misconnect

    Restricted to oneworld® codeshare partners

    • Book AA flight in same inventory as originally ticketed. If original inventory is not available may book AA flight in the next lowest available inventory, same cabin, up to and including B inventory
    • May book on a oneworld AA*, if original inventory is not available may book next lowest available inventory, same cabin, up to and including B inventory, excludes W inventory for premium economy on AA*.

    New ticket must be annotated:

    XX SCHG
    (xx = the carrier code that created the schedule change)

    This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

    OSI Field:
    OSI xx SCHG

    (xx= the carrier code that created the schedule change)

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    OA Schedule Change

    Other Airline Itinerary and AA Itinerary are in the same PNR with two separate tickets: XXX Ticket and 001 Ticket

    TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

    Other Airline Schedule Change

    Other Airline Itinerary and AA Itinerary is in the same PNR with two separate tickets issued:  XXX ticket and 001 ticket:

     

    If the Other Airline schedule change resulted in an invalid connection with the AA ticketed flight segment:

    • May book another AA flight for the same origin/destination, same day, and same inventory as the original ticket for a valid connection.

    If same day connection for the AA ticketed flight segment is not available:

    • Contact Sales Support for assistance

    New ticket must be annotated:

    XX SCHG

    (xx = the carrier code that created the schedule change)

    This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

    OSI Field:
    OSI xx SCHG

    (xx= the carrier code that created the schedule change)

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    OA Schedule Change

    Itinerary Involves OA(s) Schedule Change(s) XXX Ticket Stock Or 001 Ticket Stock, Customer Does Not Accept New Itinerary

    TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

    Other Airline Schedule Change

    Itinerary involves Other Airline(s) Schedule Change(s) XXX ticket stock or 001 ticket stock:

    Customer does not accept new itinerary as updated by Other Airline schedule change processing and has not resulted in any type of misconnect with an AA segment:

    If the Other Airline schedule change is unacceptable to the customer, and the schedule change has not resulted in any type of invalid connection. with an AA segment and the Other Airline alternate flight schedule(s) are available:

    If the ticket was issued on XXX ticket stock:

    • Travel Agents should contact the Other Airline causing the schedule change for rebooking assistance.

    OR

    If the ticket was issued on 001 ticket stock:

    • If no other flight schedule for the other airline that is on the ticket is available, the Travel Agents may rebook the wholly unused 001 ticket on to wholly AA/AA* segments using an applicable AA fare.
    • All rules and restrictions and any additional monies apply.
    • If new fare results in a lower fare, the difference is forfeited.
    • Change Fee does not apply.

    New ticket must be annotated:

    XX SCHG

    (xx = the carrier code that created the schedule change)

    This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

    OSI Field:
    OSI xx SCHG

    (xx= the carrier code that created the schedule change)

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    OA Schedule Change

    Itinerary Involves OA(s) Schedule Change(s) XXX Ticket Stock – Misconnection

    TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

    Other Airline Schedule Change

    Itinerary involves Other Airline(s) Schedule Change(s) XXX ticket stock:

    Customer does not accept new itinerary as updated by Other Airline schedule change processing that may have created a misconnect with an AA segment:

    If the Other Airline schedule change created an invalid connection. and does not have any other alternate schedules available for a valid connection with the AA segment:

    • May book another AA flight for the same origin/destination, same day, and same inventory as the original ticket for a valid connection.

    New ticket must be annotated:

    XX SCHG

    (xx = the carrier code that created the schedule change)

    This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

    OSI Field:
    OSI xx SCHG

    (xx= the carrier code that created the schedule change)

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    OA Schedule Change

    Itinerary Involves OA(s) Schedule Change(s) 001 Ticket Stock – Reduction of Service (Days)/Discontinuation of Service

    TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

    Other Airline Schedule Change

    Itinerary involves Other Airline(s) Reduction in Service (Days) / Discontinuation of Service -Schedule Change(s) 001 ticket stock:

    Travel Agents may rebook as follows:

    If Other Airline has a reduction of service (days) or discontinuation of service and no protection of new flight:

    • May book an AA*(AA Codeshare) maintaining same inventory, origin/destination, fare and fare basis as originally ticketed
    • May book on a AA* oneworld® , if original inventory is not available may book next lowest available inventory, same cabin, up to and including B inventory, excludes W inventory for premium economy on AA*.
    • May book another airline with which AA has an interline agreement provided the booking class is valid for the fare ticketed. Check RBD for verification of inventory.

    New ticket must be annotated:

    XX SCHG

    (xx = the carrier code that created the schedule change)

    This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

    OSI Field:
    OSI xx SCHG

    (xx= the carrier code that created the schedule change)

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    Refunds

    Flight not Canceled – Length of Flight Time Unacceptable

    REVENUE/PUBLISHED - BULK/OPAQUE Fares follow the guidelines:

    A non-refundable Revenue/Published or Bulk/Opaque fare may be eligible for refund by American Airlines only. Depending upon the length of flight time change, (see grid below) the refund request must be submitted online to American Airlines.

    • For Bulk Fare ticket refer to BULK CODES for ticket qualification
    • BT (zero fare tickets) refund requests are handled by the booking source.

    Note: If the Schedule Change for a flight results in an "invalid connection" and no other alternate flight is available or is unacceptable to the customer, Travel Agents must request a refund on www.refunds.aa.com

    Flight Time Change American to Refund To Voucher Refund To Original Form Of Payment

    If non-stop to connecting flight (No length of Delay required)

    -

    Yes

    0 - 60 minutes

    No

    Non-Refundable: No

    Refundable with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee.

    61 - 120 minutes

    Yes

    Non-Refundable: No

    Refundable with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee.

    BT (zero fare tickets) to be refunded by the booking source:

    Flight Time Change American to Refund To Voucher Refund To Original Form Of Payment

    BT (zero fare tickets) only:

    If non-stop to connecting flight (No length of Delay required)

    Not Applicable

    Yes

    Waiver Code: BTSCHG

    Invalid Connections

    An invalid connection flight time change is determined by the length of delay to the new connecting flight time which may be unacceptable to the customer, per the grid below
    Ex:
    Flt 2328 DFWORD 643A 900A
    *2632 STL 940A 1054A

    Schedule change: DFW ORD 723A 940A

    The next available valid connection ORDSTL departs 11:00A arrives 12:12p. The new connection is an 80 minute flight time change.

    Flight Time Change American to Refund To Voucher Refund To Original Form Of Payment

    0 – 60 Minutes

    No

    Non-Refundable: No

    Refundable with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee.

    61 – 120 Minutes

    Includes: BT (zero fare tickets)

    Yes

    Voucher Only

    Non-Refundable: No

    Refundable with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee.

    As a reminder, if customer elects to cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original ticket issuance.

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    Flight Time Change Beyond Two Hours

    REVENUE/PUBLISHED – BULK/OPAQUE Fares

    Travel agent may process a non-refundable ticket(s) through normal ARC/BSP processing.

    Flight Time Change Refund To Original Form Of Payment Travel Agent to Process Ticket Refund To Original Form Of Payment (FOP)

    121 minutes or greater

    Yes

    ARC/IAR REN or BSP Refund Authorization Request template – Waiver Code

    SC121RFND


    Refund – AA Withdrawal (Discontinuation) From A Market

    REVENUE/PUBLISHED – BULK/OPAQUE Fares follow the guidelines below:

    If a customer's American Airlines, American Eagle flight validated on 001 has discontinued service in the market and there are no other AA flights servicing the market, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

    Discontinuation/Withdrawal of Service Refund To Original Form Of Payment Travel Agent to Process Ticket Refund To Original Form Of Payment (FOP) PNR Documentation OSI Field Message

    Wholly Unused tickets

    Yes

    ARC/IAR REN or BSP Refund Authorization Request template – Waiver Code

    WITHDRAWAL

    OSI Field:
    SCHG WITHDRAWAL/DATE

    NOTE: Date is the original flight date

    NOTE: Partially used tickets must be requested on www.refunds.aa.com

    NOTE: If the ticket has been EXCH by AA as an INVOL the refund request must be submitted on www.refunds.aa.com

     

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    Seating

    Extra/Additional Seats - One Passenger

    • A passenger may book additional adjacent seats.
    • If a passenger qualifies for an electronic ticket for the first seat, the second seat may also be an electronic ticket.
    • The applicable adult fare, minus any Passenger Facilities Charges (PFCs), applies to the extra seat.
    • The ticket designator SEAT may be applied to deduct PFC charges. Contact AA Tariff for pricing questions or if pricing using the SEAT designator is unsupported by the GDS.
    • Baggage policy applies to passenger ticket only.
    • AAdvantage Free Awards (PlanAAhead or AAnytime) - passenger is allowed to claim two awards if travel is wholly on AA.
    • AAdvantage Upgrades - passenger may not use AAdvantage upgrades for a purchased extra seat.
    • Extra seats cannot be purchased for a pet.
    • For multiple extra seats, please contact AA Reservations or AA Sales Support.

    The PNR name field must be completed as follows. An OSI message must be added to the PNR. Failure to follow policy may result in a debit memo and/or the cancellation of the extra seat by flight firming automation.

    PNR name field       -2JONES/JOHN/XTRA SEAT
    OSI entry                 OSI EXTRA SEAT FOR PRIVACY

    Preferred Seats

    Preferred Seats are standard legroom seats more favorably located within the Main Cabin. They are available for purchase when customers book their flight, or up until the airport check-in cut off time.

    Customers can purchase a Preferred Seat from American Airlines via aa.com, airport self-service machines or our reservations office (a handling fee may apply)**

    AAdvantage® elite status members as well as their oneworld® equivalents and full-fare customers have complimentary access to Preferred Seats*

    More Information about American's Preferred Seats is available at aa.com/YourChoice

    Main Cabin Extra

    Main Cabin Extra seats are located towards the front of the Main Cabin and provides customers with up to six inches of additional legroom to stretch out and relax. They also receive early boarding which gives them plenty of time to get on the plane and settle.

    Booking is easy.

    • Main Cabin Extra is available for purchase on aa.com when booking a reservation, at airport self-service machines and on mobile devices.
    • To change an existing reservation to a Main Cabin Extra seat, customers should visit aa.com and select "My Trips" or "Select My Seat".

    We're pleased to provide complimentary access to:

    • Full-fare Main Cabin ticket holders
    • AAdvantage Executive Platinum members
    • AAdvantage Platinum members
    • oneworld Emerald and Sapphire members
    • Dividend Miles Preferred members

    AAdvantage Gold and oneworld Ruby members, as well as Dividend Miles Silver Preferred members^ can:

    • Purchase Main Cabin Extra for 50% off
    • Enjoy complimentary access to Main Cabin Extra within 24 hours of departure (if seats are available)

    Main Cabin Extra seats are now available on nearly all of our planes, including 777-300ER, 767-300, 757, 737, A321T, A319, MD-80, and E-175 aircraft.

    ^Applies to Alaska Airlines MVP® customers as well. The 50% discount also applies to up to 8 travelling companions booked in the same reservation.

    Check Available Seats*

    AA.com can display seat availability for:

    • American Airlines, American Eagle, or AmericanConnection® flights
    • Flights that have not yet departed

    *pages are hosted outside of americanairlines.de

    Cabin Comfort

    ** Not all EU aa.com sites have the ability to purchase Preferred seats, please contact Reservations prior to travel.

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    Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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    Flat Fee of EUR40 for Ticketing Violations

    AA issues a flat penalty of EUR40 per ticket for ticketing violations. This penalty will recover the administrative cost of auditing and servicing debit memos issued with ticketing violations.
    Ticketing violations reflect errors in ticket issuance and reporting, such as improper use of fare basis or ticket designator. In these instances, the correct fare has been collected, but the violation creates exception processing and drives additional cost for the airline. Currently these violations are repriced at the full Coach or First class fare and the debit memo is issued for the difference in the repriced versus reported value. These infractions will now be charged a ticketing violation penalty of EUR40 rather than the difference.


    Back-to-back Ticketing Policy
    This is to clarify American Airlines' position on "back-to-back" ticketing.

    • Since passengers utilizing back-to-back tickets are not remaining at their original destination over the required Saturday night, but returning on a second ticket, the intent to circumvent our tariffs is clear, and may be construed as common law fraud. As such, passengers who attempt to use back-to-back tickets may be denied boarding, have the remainder of their ticket confiscated, and may be assessed the difference between the fare paid and the lowest applicable fare.

    Restrictions on Back-to-back Ticketing Help

    • American offer frequent flights to Business travellers, and inexpensive travel to leisure travelers. Leisure travellers are willing to accept various kinds of restrictions, including nonrefundability, advance purchase and minimum stay requirements, in exchange for low prices. They then help fill the excess capacity that is a natural consequence of providing frequent service to fit the Business travellers needs. Without the ability to charge different fares to Leisure and Business travellers, American would not be able to offer as many flights.
    • In most cases the minimum stay requirement on discount fares is a Saturday night stay. This is intended to discourage use of the restricted fares by Business travellers since, in most cases, Business travellers prefer to get home quickly. indeed, part of the reason Business travelers like frequent flights is that frequent service increases a Business travelers ability to minimize overall travel time, and maximize time either at the office or at home. Leisure travellers, however, are choosing to spend their leisure time traveling, and frequently stay over a Saturday night.
    • Although the issuance and usage of back-to-back tickets is not illegal in the sense that one could be fined or sent to jail by the government, it is a breach of a passengers contract with AA. Both tariff rule 100AA and American's condition of carriage, which are incorporated into every ticket sold by American as part of our agreement to carry the passenger named on the ticket, bar back-to-back ticketing. In addition, it violates the agency's contract to act as an agent for American Airlines.
    • Achieving the correct proportion of passengers who purchase the higher unrestricted fares and those who purchase the lower discounted fares allows us to continue offering timely and frequent schedules with the type of service our frequent flyers desire and at a reasonable price. It also enables us to make airfares even more affordable for those who wish to travel for pleasure. Back-to-back ticketing upsets this balance and, if it is allowed to proliferate, will lead to higher airfares and less service for all.

    Hidden City Ticketing Policy

    Additional Fare Collection Policy

    • Hidden city or point beyond ticketing utilizes a false origin or destination point to obtain a lower fare for an itinerary intended to be flown.
    • Below is an explanation of American airlines hidden city ticketing policy for agent and passenger reference :

    "The ticket you have presented for transportation reflects an unauthorized fare. A false origin or destination point has been used in pricing your ticket, and the fare you have paid is less than the fare applicable to your actual travel plans. It is a violation of American's ticketing and tariffs regulations to travel on a ticket that contains a false origin or destination point. American Airlines policy prohibits the acceptance of your ticket as it does not reflect the correct fare for the travel you intend to take. You will be accommodated once the applicable fare is collected for your trip. You may apply any remaining value of this ticket to the applicable fare."

    Clarification of American Airlines' Position on Hidden City or Point Beyond Ticketing.

    • Purchasing a ticket to a point beyond the actual destination and getting off the aircraft at the connecting point is unethical. It is tantamount to switching price tags to obtain a lower price on goods sold at department stores. Passengers who attempt to use hidden city tickets may be denied boarding, have the remainder of their ticket confiscated, and may be assessed the difference between the fare paid and the lowest applicable fare.
    • Because we compete with other airlines with different route structures, we sometimes find it necessary to give a traveller who is traveling beyond a connecting point a better price than travelers who are just traveling to the connecting point. For example, a passenger who is traveling to Austin, Texas, from Los Angeles can go on one airline via Phoenix for a price that is lower than the cost of travelling on American between Los Angeles and Dallas. If we want to offer the same price to Austin as the other airline, but the only way we can get travelers there is via Dallas, we find ourselves charging the Austin passengers less than the Dallas passengers.
    • Although the issuance and usage of hidden city tickets is not illegal in the sense that one could be fined or sent to jail by the government, it is unethical and a breach of a passengers contract with AA. Both tariff rule 100AA and American's condition of carriage, which are incorporated into every ticket sold by American as part of our agreement to carry the passenger named on the ticket, bar hidden city ticketing. In addition, it violates the agency's contract to act as an agent for American Airlines.
    • If American Airlines continues to lose revenue as a result of hidden city transactions, the fares we charge must inevitably rise.

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    Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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    Fluggutscheine

    Allgemeine Informationen
    Gutscheine die von American Airlines oder American Eagle® ausgestellt wurden, können für Flüge eingelöst werden, die von American Airlines, American Eagle, US Airways durchgeführt werden sowie American Airlines Codeshare Flüge (AA*).

    Auch innerhalb der oneworld können Gutscheine für bestimmte Reisen eingelöst werden. Wichtig ist, dass eine AA-Flugnummer auf dem internationalen Sektor gebucht wird. oneworld Partner Airlines sind mit inbegriffen, müssen aber als Codeshare Verbindung gebucht werden AA*marketed by oneworld carrier.

    oneworld Reisepläne: Reisepläne innerhalb der oneworld müssen Flüge über den Transatlantik, Transpazifik oder von/nach Südamerika enthalten. Reisepläne, die lediglich Flüge von den Vereinigten Staaten nach Alaska, Kanada, Mexiko, Karbik oder Zentralamerika enthalten, sind ausgeschlossen.

    Reisebüros können American Airlines Gutscheine (042/043) zur Zahlung des gesamten Tickets oder eines Teils des Ticketpreises anwenden. Bitte stellen Sie das Ticket als Exchange-Dokument aus.Wenn der Betrag des Gutscheins höher ist als der Ticketwert, reichen Sie bitte eine Refund Application über BSPlink ein. Sie erhalten dann einen Gutschein über den Restwert.

    Ab Ausstellungsdatum ist der Gutschein ein Jahr gültig und kann nicht verlängert werden. Es fallen keine Gebühren an, wenn ein Gutschein zur Bezahlung eines Tickets verwendet wird.

    Verwendung des Gutscheins als Exchange Ticket
    Die 13-stellige Gutscheinnummer muss in die EXCH Box eingetragen werden. Bei Abrechnung über BSP kann maximal ein Gutschein pro Ticket vergewendet werden. Der Text in der Endorsement Box wird automatisch übertragen und darf nicht verändert werden. Es sind keine weiteren Einträge bezüglich des Fare Basis Codes (FBC) notwendig.

    Nachfolgend ein Beispiel für den Wortlaut der Endorsement Box:

    ENDORSEMENTS/RESTRICTIONS –
    VALID ON ANY ONEWORLD CARRIER ONLY

    Übertragbarkeit eines Gutscheins
    Gutscheine sind nicht übertragbar. Jedoch kann der Inhaber seinen Gutschein für jedes beliebge Ticket einsetzten.

    • Gutscheine können zur Zahlung von BULK/OPAQUE Tarifen eingesetzt werden
    • Es gibt keine Blackout Zeiten für Gutscheine
    • Es wird keine Provioson auf den Wert des Gutscheins erhoben
    • Gutscheine sind steuerfrei.
    • Keine Barauszahlung möglich
    • Gutscheine werden bei Verlust jeglicher Art nicht ersetzt
    • Gutscheine von US Airways können nicht für American Airlines Flüge und Tickets verwendet werden

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    Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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    Non-refundable Use It Or Lose It Fare Rule Change

    • Customers on non-refundable tickets that allow changes who cancel their flight prior to scheduled departure, will have one year from the date of purchase (for wholly unused tickets) to reuse their ticket. Partially used tickets will be valid for one year from the first travel date.
    • Appropriate change fees and add-collects will apply and the ticket must be reissued when the itinerary is rebooked.
    • Customers who "no-show" a flight without cancelling will lose the value of the remaining coupons.
    • Customers who face unavoidable delays - traffic jams, for example - will continue to be allowed to stand by for same-day flights, (if the fare rules allow) if they arrive at the airport within 2 hours of scheduled departure.

    These rules apply to non-refundable tickets issued from all points of sale as follows:

    • For travel within the 50 U.S. states
    • For travel between the 50 U.S. and Canada
    • For transatlantic, transpacific, Mexico, Central America and South America fares for travel originating in the U.S. only.
    • For Caribbean and Puerto Rico/USVI non-refundable fares originating in either direction.
    International Origination Tickets
    Both refundable and non-refundable revenue tickets issued for travel originating:
    • Europe
    • Asia
    • Mexico
    • Central America
    • South America
    Wholly Unused Tickets
    Valid for one year from the date of issue. Travel must commence within one year of the original issue date.

    Partially Used Tickets
    Valid for one year from the date of commencement of travel. If unable to use the ticket during the validity period a refund can be requested. See Refunds for details.

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    Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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    VUSA FARES

    S1VISIT / V1VISIT

    • Travel on the last international sector into North America and the first international sector from North America must be operated and marketed or marketed by oneworld carrier which are:

    AA / AB / AY / BA / CX / HG / IB / JJ / JL / KA / LA / MH / NU / QF / QJ / RJ /S7/ 4M / UL / XL

    • Fare Basis S1VISIT. Booking class S  
    • Fare Basis v1VISIT. Booking class V

    S1VISIT/ V1VISIT

    • A minimum of 2 sector fares must be purchased and flown (max 10 sectors)

    e.g. MIA- x/DFW-OGG will count as 1 sector, as DFW is used as transit only
    e.g. MIA- x/DFW-OGG-LAX will count as 2 sectors, VUSA fares can be applied

    • Fares are published point to point and displayed in fare quote
    • Travel must commence with 21 days of arrival in North America
    • Maximum validity 60 days
    • Open segments not allowed
    • Cancellation and change fee before departure USD200. After arrival in the USA first VUSA sector cannot be changed
    • PTA/MCO are not acceptable forms of payment

    Applies to all fares:

    Passengers must be a non-resident of the sector North America and travel is limited to the sector North America.Only one ticket permitted for each trip originating outside area of travel.

    NOTE - For the purpose of this rule –
    North America is defined as the United States/ P.R./V.I./Canada/ Intl. Points in the Caribbean area/Mexico, Costa Rica, El Salvador, Guatemala and Panama.

    All VUSA tickets must be issued prior to arrival in the USA and
    International Ticket Number must be printed in the endorsement box!
    Non compliance or failure to enter correctly will result in Agency Debit Memo (ADM)

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    Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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    Rollstühle

    American Airlines und American Eagle akzeptieren sowohl manuelle als auch motorisierte Mobilitätshilfen zum Transport. Wenn nötig nehmen wir Rollstühle und andere Hilfsmittel während der Reise auseinander und bauen sie anschließend wieder für unsere Kunden zusammen. Sie können uns bei diesem Prozess unterstützen, indem Sie uns schriftliche Anweisungen zur Verfügung stellen.

    Reisebüros, die Reisen ab und zu Flughäfen in der EU buchen

    Wir empfehlen Reisebüros, American Airlines im Voraus über die Mitnahme von Rollstühlen und anderen Mobilitätshilfen bei Reisen ab und zu Flughäfen in der EU zu informieren.

    Passagiere, die einen Rollstuhl am Flughafen benötigen

    • Am Flughafen sind Rollstühle auf Anfrage erhältlich. Sie stehen jedoch ausschließlich vom Check-in durch die Sicherheitskontrollen bis zum Gate zur Verfügung.
    • Rollstuhlfahrer werden beim Boarding bevorzugt behandelt. Wenden Sie sich einfach am Gate an einen American Airlines-Mitarbeiter.
    • Beim Umsteigen von einem American Airlines-Flug in einen anderen oder von einem American Airlines-Flug in einen Flug einer anderen Fluggesellschaft, steht ebenfalls ein Rollstuhlservice zur Verfügung. Direkt beim Check-in können Sie veranlassen, dass beim Umsteigen in Ihren Anschlussflug ein Rollstuhl für Sie bereitgestellt wird.
    • Bitte beachten Sie, dass American Airlines keine Elektrowagen zur Verfügung stellt. Auf einigen Flughäfen stehen Flughafen-Buggies für die Fahrt zum Gate zur Verfügung. Erkundigen Sie sich am Check-in-Schalter nach der Verfügbarkeit.
    • Bitte beachten Sie, dass unsere Mitarbeiter einen Passagier weder die ganze Zeit begleiten, noch eine Beaufsichtigung an allen Stationen der Reise gewährleisten können.

    Passagiere, die mit eigenem Rollstuhl reisen

    • American Airlines begrüßt Kunden, die mit ihrem eigenen manuellen oder batteriebetriebenen Rollstuhl verreisen möchten. Beide Rollstuhltypen können im Hauptterminal ohne Zusatzkosten als Gepäck aufgegeben werden.
    • Die Benutzer manueller Rollstühle habe auch die Möglichkeit, ihren Rollstuhl am Gate aufzugeben. Bei der Ankunft steht Ihr Rollstuhl dann am Flugzeug für Sie bereit. Wenn Platz vorhanden ist, können faltbare Rollstühle in einigen Flugzeugtypen auch in der Kabine untergebracht werden. Weitere Informationen erhalten Sie bei der Reservierungszentrale.
    • Auf den meisten Flughäfen müssen batteriebetriebene Rollstühle im Hauptterminal aufgegeben werden. Um sicherzustellen, dass für den Tag Ihrer Reise alle notwendigen Vorbereitungen getroffen werden können, setzen Sie sich bei internationalen Flügen bitte mindesten 72 Stunden vor Abflug, bei Inlandsflügen innerhalb der USA mindestens 24 Stunden vor Abflug mit der Reservierungszentrale in Verbindung und machen Sie Angaben zu Ihrem Rollstuhl.
    • Wenn Sie Ihren Rollstuhl im Hauptterminal aufgeben, stellt Ihnen einer unserer Mitarbeiter einen Rollstuhl zur Verfügung und begleitet Sie vom Check-in durch die Sicherheitskontrollen bis zum Gate.
    • Rollstuhlfahrer werden beim Boarding bevorzugt behandelt. Wenden Sie sich einfach am Gate an einen American Airlines-Mitarbeiter.
    • Beim Umsteigen von einem American Airlines-Flug in einen anderen oder von einem American Airlines-Flug in einen Flug einer anderen Fluggesellschaft steht ebenfalls ein Rollstuhlservice zur Verfügung. Direkt beim Check-in können Sie veranlassen, dass beim Umsteigen in Ihren Anschlussflug ein Rollstuhl für Sie bereitgestellt wird.
    • Wenn Sie zu Ihrem Platz getragen, auf Ihren Platz gesetzt werden müssen oder nach der Ankunft Hilfe beim Verlassen des Flugzeugs benötigen, setzen Sie sich bei internationalen Flügen bitte mindestens 72 Stunden vor Abflug, bei Inlandsflügen innerhalb der USA mindestens 24 Stunden vor Abflug mit der Reservierungszentrale in Verbindung.
    • Bitte beachten Sie, dass unsere Mitarbeiter einen Passagier weder die ganze Zeit begleiten noch eine Beaufsichtigung an allen Stationen der Reise gewährleisten können.

    Rollstühle und Einrichtungen an Bord des Flugzeugs

    • In allen Düsenflugzeugen von American Airlines, auch auf Transatlantikflügen aus Europa und Indien, stehen Rollstühle an Bord zur Verfügung. Unsere Flugbegleiter sind Ihnen gerne behilflich, wenn Sie während des Fluges einen Rollstuhl benötigen, um die Toilette aufzusuchen.
    • Alle Transatlantikflüge von American Airlines sind mit Behindertentoiletten ausgestattet. Bitte beachten Sie, dass unsere Flugbegleiter Ihnen mit dem Rollstuhl lediglich bis zur Toilettentür behilflich sein können. Passagiere müssen selbst in der Lage sein, sich in den Rollstuhl zu setzen bzw. diesen zu verlassen und die Toilette zu benutzen, anderenfalls ist die Begleitung durch einen persönlichen Pfleger erforderlich.

    Erfahren Sie mehr über Reisen mit British Airways, Iberia und anderen oneworld-Partnern - (nur in Englisch).


    Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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    Betreuungsdienst für alleinreisende Minderjährige (UMNR)

    Bei Kindern im Alter zwischen 5 und 14 Jahren, die allein oder mit anderen zwischen 5 und 14 Jahre alten Kindern reisen, muss der Betreuungsdienst für alleinreisende Minderjährige (Unaccompanied Minor Assistance, UMNR) von American Airlines in Anspruch genommen werden.

    American Airlines bietet diesen Service auch gerne jungen Erwachsenen an, die bei Reiseantritt zwischen 15 und 17 Jahren alt sind; der Service ist jedoch optional.

    Unsere aufmerksamen und engagierten Mitarbeiter tun ihr Möglichstes, um dafür zu sorgen, dass Kinder und junge Erwachsene an jeder Station ihrer Reise bestmöglich betreut werden.

    Beim Abflug

    • Ihr Kind muss von einem Erwachsenen, der auch die entsprechenden Unterlagen ausfüllt, zum Flughafen-Check-in-Schalter gebracht werden. Der American Airlines-Mitarbeiter benötigt Name, Adresse und Telefonnummer des Erwachsenen, der das Kind begleitet, sowie der Person, die das Kind am Zielort in Empfang nimmt.
    • Ihr Kind erhält dann eine Tickettasche mit einer Informationskarte, die es bei sich tragen muss.
    • Sobald Sie das Kind in unsere Obhut übergeben, wird es durch die Sicherheitskontrollen zum Abfluggate begleitet.
    • Bei internationalen Flügen ist es Eltern/Vormunden nicht gestattet, Kinder durch die Sicherheitskontrollen zum Gate zu begleiten. Sie müssen im Check-in-Bereich warten, bis das Flugzeug das Gate verlassen hat.
    • Bei Flügen innerhalb der USA, zu den Amerikanischen Jungferninseln oder nach Puerto Rico müssen Kinder von einem Elternteil/Vormund oder einem verantwortlichen Erwachsenen zum Gate begleitet werden. Dieser muss so lange warten, bis sich das Kind an Bord des Flugzeugs befindet und dieses das Gate verlassen hat. Die Anzahl der Erwachsenen, die ein Kind zum Gate begleiten dürfen, ist nicht begrenzt.

    Während des Fluges

    • Ihr Kind wird vor den anderen Passagieren an Bord gebracht und den Flugbegleitern vorgestellt, die dafür sorgen, dass Ihr Kind während des Fluges mit allem Notwendigen versorgt ist.
    • Falls Ihr Kind keine eigenen Kopfhörer besitzt, werden Kopfhörer kostenfrei zur Verfügung gestellt.
    • Nach der Landung übergibt der Flugbegleiter Ihr Kind in die Obhut eines American Airlines-Mitarbeiters, der es zu der Person bringt, von der es abgeholt wird.

    Bei der Ankunft

    • Die Person, die Ihr Kind am Zielort abholt, muss sich am American Airlines-Ticketschalter im Ankunftsterminal melden und einen Lichtbildausweis vorlegen. Informationen zu den Öffnungszeiten des Ticketschalters am Zielort erhalten Sie bei der Reservierungszentrale.
    • Die Begleitperson bringt Ihr Kind vom Flugzeug durch die Sicherheitskontrollen, Zoll- und Passabfertigung und übergibt es in die Obhut der abholenden Person.

    Bei Transit-Flügen

    • Bitte beachten Sie, dass der Service für unbegleitete Kinder nur auf Umsteigeverbindungen mit ausschließlich American Airlines durchgeführten Flügen verfügbar ist. Sollte eine Verbindung gebucht sein, die eine andere Airline beinhaltet, kann der Service nicht angeboten werden.
    • Nach der Ankunft im Transit-Flughafen wird das Kind zum entsprechenden Gate für den Weiterflug begleitet.
    • Am Gate wird Ihr Kind in die Obhut eines Mitarbeiters oder Flugbegleiters übergeben. Sie können absolut sicher sein, dass Ihr Kind unter keinen Umständen am Gate alleine gelassen wird.

    Gebühr

    • American Airlines berechnet für den Betreuungsdienst für alleinreisende Minderjährige pro Flug eine Gebühr von 150,00 US-Dollar. Wenn zwei oder mehr allein reisende Kinder derselben Familie oder erweiterten Familie gemeinsam reisen, wird pro einfachem Flug nur eine Gebühr in Rechnung gestellt, nicht eine Gebühr pro Kind.
    • Bei Transit-Flügen gilt die Gebühr für die Reise vom Ausgangspunkt bis zum Zielort, nicht pro Flug, es sei denn, die Reisezeit bei internationalen Reisen beträgt mehr als 24 Stunden bzw. bei Inlandsflügen innerhalb der USA mehr als 12 Stunden. In diesem Fall wird die Gebühr für beide Flüge der Reise erhoben.
    • Bitte beachten Sie, dass die Gebühr nicht online beglichen werden kann. Wenden Sie sich zum Begleichen der Gebühr an die Reservierungszentrale. Alternativ kann die Gebühr auch am Tag der Abreise am Flughafenschalter beglichen werden.

    Bitte beachten Sie, dass der Betreuungsdienst für alleinreisende Minderjährige in den folgenden Fällen nicht zur Verfügung steht:

    • Reisepläne, die American Airlines Flüge und Flüge mit einer anderen Airlines beinhalten
    • Wenn es sich bei dem Flug zum Zielort um den letzten Flug des Tages handelt, es sei denn, es ist der einzige Flug auf dieser Strecke.
    • Bei Kindern im Alter zwischen 5 und 7 Jahren auf Transit-Flügen, selbst wenn das Kind auf dem Transit-Flughafen von einem Erwachsenen in Empfang genommen wird.
    • Bei Kindern im Alter zwischen 5 und 7 Jahren auf Inlandsflügen innerhalb der USA, auf denen kein Flugbegleiterservice angeboten wird.
    • Bei Kindern im Alter zwischen 8 und 11 Jahren auf Transit-Flügen, wenn der Anschlussflug von einem anderen Flughafen in derselben Stadt erfolgt.
    • Bei Kindern, die im selben Flugzeug mit einem Elternteil oder Vormund reisen, jedoch in einer anderen Kabine.
    • Bei Nacht-Transit-Flügen, bei denen ein Bodentransfer erforderlich ist.
    • Wenn die Wahrscheinlichkeit besteht, dass das Kind den Anschlussflug aufgrund eines verspäteten oder gestrichenen Fluges nicht erreichen wird.
    • Als Stand-by-Passagier, sowohl auf Direktflügen als auch bei Transit-Flügen.

    Bitte klicken Sie hier um Information über alleinreisende Minderjährige bei American Airlines zu finden.

    Erfahren Sie mehr über Reisen mit British Airways, Iberia und anderen oneworld-Partnern - (nur in Englisch).


    Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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    Contact Us

    Deutschland

    Reservierung / AAdvantage® :

    Tel.: 069 2999 3234
    08:00 - 17:30 Montag - Freitag (deutschsprachig)
    08:00 - 20:00 Montag - Freitag (englischsprachig)
    09:30 - 18:00 Samstag - Sonntag (nur englischsprachig)


    Customer Relations / Kundendienst:

    www.aa.com/contactAA

    Gepäckabteilung / Lost & Found:

    Flughafen Frankfurt Terminal 2, Halle E
    Tel: +49 (0)69 690 328 21
    06:30 - 13:30 täglich

    Refunds-Abteilung: Refunds
    Vertriebsdirektion Deutschland / Österreich:

    American Airlines
    Lyoner Str. 9
    60528 Frankfurt / Main

    Tel.: +49 (0)69 150 44 0
    Fax: +49 (0)69 150 44 333
    Sales.Germany@aa.com

    Gruppen-/MICE-Abteilung:

    American Airlines
    Lyoner Str. 9
    60528 Frankfurt / Main

    Tel.: +49 (0)69 150 44 402
    Fax: +49 (0)69 150 44 333
    Groups.Germany@aa.com
    09:30 - 17:00 Montag - Freitag

    Unsere Gruppenbedingungen sowie weitere Informationen zu Gruppenbuchungen finden Sie in dieser Agency Reference unter "Groups"

    Österreich

    Reservierung / AAdvantage®:

    Tel.: +43 (0)1 7956-7156
    08:00 - 17:30 Montag -Freitag (deutschsprachig)
    08:00 - 20:00 Montag -Freitag (englischsprachig)
    09:30 - 18:00 Samstag - Sonntag (nur englischsprachig)

    Für Reisebüros in Österreich gelten ansonsten die Kontaktinformationen für Deutschland.


    Während eines Aufenthalts in den USA oder in Kanada

    Reservierung:   1-800-433-7300 (nur englischsprachig)

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    Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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    Choice Fare Bundles

    Customers can enhance their travel experience by selecting a fare and adding some of our most valued features such as no change fee and one checked bag. Design their best travel experience with one of our new options when traveling in the contiguous United States on American flights*.

    • Choice - Cusotmers can start with the standard benefit of earning AAdvantage® miles, then add any extra benefits they would like. Customers have the freedom to design a travel experience tailored to their preferences.
    • Choice Essential - With Choice Essential, their trip automatically becomes easier. On top of our standard benefits, they'll enjoy extra perks that make their flight more convenient: They can check a bag and be among the first to board.
    • Choice Plus - Looking for a way to make travel more comfortable, convenient and worry-free? Choice Plus means customers can call off the search. If their plans change on a moment's notice, it's not a problem. They can standby for a different flight or even change their flight on the day of travel with no change fee. They'll also be one of the first to board, check a bag, enjoy a free drink and earn more AAdvantage® miles.

    American Airlines provides flexibility for travel in the main cabin within the continental United States, with our Choice Fare options. These fare options make both travel managers and their corporate traveller's experience with American more personalized, convenient, cost effective, and flexible, with features such as no change fee, preferred boarding, checked baggage and more:

    Travel Options

    Choice

    Choice
    Essential

    Choice
    Plus

    Business/
    First

    Pre-reserved Seat

    x

    x

    x

    x

    No Change Fee*

    -

    -

    x

    Varies

    Checked Bag

    -

    1

    1

    3

    Same-day Standby

    -

    -

    x

    x

    Same-day Flight Change**

    -

    -

    x

    x

    Premium Beverage***

    -

    -

    x

    x

    Group 1 Boarding

    -

    x

    x

    Priority Access

    Earn AAdvantage Miles****

    x

    x

    50% more

    25-50%more

    Priority Baggage Delivery

    -

    -

    -

    x

    *Changes vary depending on the type of ticket purchased. See fare rules for specific itinerary change fees.
    **Subject to inventory availability.
    ***Alcohol may not be available on all flights.
    ****AAdvantage bonus miles do not count towards elite status qualifications and will be calculated at 25-50% of the base miles earned, depending on the fare type selected.

    Travel agents can use the following formats to access the Choice Essential and Choice Plus fare options in a GDS.

    Access the Choice Essential fare option using the PRO passenger type code:

    GDS

    Availability

    Fare Quote Entry

    Pricing Entry

    Sabre

    120JULABISPS6A

    FQABISPS20JULPM

    WPPPRO#XO

    Worldspan

    AABISPS20JUL6A-AA

    4FSPSABISR-AA or
    4FDFWSPSPRO-AA

    4PFSR.SR#PPRO

    Amadeus

    AN20JULABISPS6A/AAA

    FQDABISPS/20JUL/AAA/R,U

    FXX/RPRO,U

    Apollo

    A20JULABISPS6A#AA

    $DABISPS20JUL:AA-PRO

    $B**PRO

    Galileo

    A20JULABISPS/AA

    FDABISPS20JUL*PRO/AA

    FQ**PRO


    Access the Choice Essential fare option using the TIM passenger type code:

    GDS

    Availability

    Fare Quote Entry

    Pricing Entry

    Sabre

    120JULABISPS9A

    FQABISPS20JULPM

    WPPTIM#XO

    Worldspan

    AABISPS20JUL9A-AA

    4FSPSABISR-AA or
    4FDFWSPSTIM-AA

    4PFSR.SR#PTIM

    Amadeus

    AN20JULABISPS9A/AAA

    FQDABISPS/20JUL/AAA/R,U

    FXX/RTIM,U

    Apollo

    A20JULABISPS9A#AA

    $DABISPS20JUL:AA-TIM

    $B**TIM

    Galileo

    A20JULABISPS/AA

    FDABISPS20JUL*TIM/AA

    FQ**TIM


    Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.