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Storm Policy |
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Welcome to the American Airlines Travel Agency web pages.
This page details American Airline's Storm Policy
Please use the links below to navigate to the subject of your choice.
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to the Homepage, or to navigate to other areas within the site.
Thank you for your continued support.
Explanation of Storm Policy
During periods of actual or predicted adverse weather, AA may make a policy exception to
allow ticketed passengers, whose flights have not been cancelled, to make changes or
apply for a refund without paying fees.
- The Storm Policy allows the ticket to be changed with no change fee.
- The Storm Policy allows only one ticketed change per ticket.
- AAdvantage tickets are covered by Storm Policy.
All changes to AAdvantage tickets require contacting AA Reservations. (See link below
for contact details).
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What Travel Agents May Do
Under Storm Policy exceptions, travel agencies may handle the rebooking of alternate AA flights if
they follow the storm-specific guidelines. AA must reissue the ticket.
If the travel agency is changing the reservation, the PNR must be documented with an OSI
containing the words "Storm Policy" and the name of the storm/event.
Example: OSI AA Storm Policy - Hurricane Isabel
Important Notes:
- Agencies that re-issue these tickets are subject to a debit memo. The agency may only
re-book the reservation using Storm Policy. AA must do the actual re-issue of the ticket.
- If the customer's flight has already been cancelled, normal reaccomodation procedures
apply i.e. agencies may reissue the ticket provided that there is no change to the dates,
origination and destination cities, fare, or fare basis. For further information on American
Airline's reaccomodation procedures and reissuing tickets please contact American
Airlines reservations.(See link below).
- Travel Agencies are never allowed to refund a non-refundable ticket.
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Current Storms And Events
Ike Travel Policy
Due to the impact of Ike, American Airlines offers customers the convenience to change their plans. Customers ticketed to travel on AA to or from the areas listed may change flights as shown below:
| If you are traveling to, from or through... |
On the following dates... |
And your ticket was issued no later than... |
You may change your reservation to begin travel as late as... |
Providenciales, Turks and Caicos Islands (PLS)
Bahamas
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September 5 - September 12, 2008 |
September 4, 2008 |
September 12, 2008 |
One ticketed change is allowed, and no change fee will apply.
For assistance, contact our Reservations personnel at 1-800-433-7300 within the United States or Canada. If you are calling from outside the United States or Canada, please check our Worldwide Reservations Numbers page for Reservations contact information.
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Some hotels in the Turks and Caicos, including those In Providenciales, have stopped accepting new guests with hotel reservations because of approaching Hurricane Ike. The government of Turks and Caicos is discouraging all non-residents from entering the islands until Hurricane Ike has passed. American Airlines recommends that you check with your specific hotel to verify that they will accept you upon arrival because flights are full through the weekend. If your hotel is unable to accommodate you, it will be difficult to secure a flight out of Providenciales before the hurricane arrives.
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Hanna Travel Policy
Due to the impact of Hanna, American Airlines offers customers the convenience to change their plans. Customers ticketed to travel on AA to or from the areas listed may change flights as shown below:
| If you are traveling to, from or through... |
On the following dates... |
And your ticket was issued no later than... |
You may change your reservation to begin travel as late as... |
Baltimore, MD (BWI)
Boston, MA (BOS)
Charleston, SC (CHS)
Hartford, CT (BDL)
New York City, NY (JFK, LGA)
Newark, NJ (EWR)
Norfolk, VA (ORF)
Philadelphia, PA (PHL)
Providence, RI (PVD)
Raleigh/Durham, NC (RDU)
Richmond, VA (RIC)
Savannah, GA (SAV)
Washington D.C. (DCA, IAD)
White Plains, NY (HPN)
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September 5 - 8, 2008 |
September 4, 2008 |
September 8, 2008 |
Port-au-Prince, Haiti (PAP)
Puerto Plata, Dominican Republic (POP)
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September 1 - 4, 2008 |
September 1, 2008 |
September 4, 2008 |
Providenciales, Turks and Caicos Islands (PLS)
Bahamas
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August 31 - September 7, 2008 |
August 31, 2008 |
September 7, 2008 |
One ticketed change is allowed, and no change fee will apply.
For assistance, contact our Reservations personnel at 1-800-433-7300 within the United States or Canada. If you are calling from outside the United States or Canada, please check our Worldwide Reservations Numbers page for Reservations contact information.
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Gustav Travel Policy
Due to the impact of Gustav, American Airlines offers customers the convenience to change their plans. Customers ticketed to travel on AA to or from the areas listed may change flights as shown below:
| If you are traveling to, from or through... |
On the following dates... |
And your ticket was issued no later than... |
You may change your reservation to begin travel as late as... |
Alexandria, LA (AEX)
Baton Rouge, LA (BTR)
Lafayette, LA (LFT)
New Orleans, LA (MSY)
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August 28 - September 11, 2008 |
August 28, 2008 |
September 11, 2008 |
Providenciales, Turks and Caicos Islands (PLS)
Bahamas
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August 31 - September 7, 2008 |
August 31, 2008 |
September 7, 2008 |
Dominican Republic
Grand Cayman
Haiti
Jamaica
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August 25 - September 4, 2008 |
August 24, 2008 |
September 4, 2008 |
Baton Rouge, LA (BTR)
Ft. Walton Beach, FL (VPS)
Gulfport-Biloxi, MS (GPT)
Key West, FL (EYW)
Mobile, Alabama (MOB)
Monroe, LA (MLU)
Pensacola, FL (PNS)
Shreveport, LA (SHV)
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August 28 - September 4, 2008 |
August 28, 2008 |
September 4, 2008 |
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Please be advised that some hotels in New Orleans, LA have stopped accepting guests with hotel reservations because of the hurricane. American Airlines recommends that you check with your specific hotel to verify that they will accept you upon your arrival.
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One ticketed change is allowed, and no change fee will apply. Note: with the extension of the policy for Alexandria, Baton Rouge, Lafayette and New Orleans, passengers who changed tickets through September 4, 2008, are allowed an additional change at no charge for travel through September 11, 2008.
Storms
Please click on the AA.COM HOME PAGE* for current storm / hurricane
exceptions. If a storm exception has been implemented, it will be located in
the "News and Offers" section of the home page. If you are waiting to see if a specific storm will
receive an exception, keep checking back on that page and refresh your browser for updates.**
*Please note: By clicking on the above link you will be taken to a page which is outside the
Agency Reference pages. If you want to return to Agency Reference please click
the "back" button on your browser.
**American Airlines cannot guarantee that all Storm Policy information on
our web pages is up-to-date at all times. If you are unsure, please call
Reservations*
for the most up-to-date information.
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