Booking Policy (Part I)

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This page details AA Booking Policy - Part I.

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• Waitlist reduction:
  We have reduced waitlist ceilings and eliminated waitlist in most discount classes of service. This modification provides a waitlist product that allows you to waitlist inventory that has the most potential of clearing.
• Schedule change notification:
  Notification for minor time changes has been reduced, eliminating unnecessary queue and telephone activity.
• Claim PNR:
  AA currently participates in claim products for Apollo, Sabre, System One and Amadeus. We expect to implement with Worldspan by the end of next month. These products allow you to claim bookings made by AA reservations personnel, eliminating the need to create additional active or passive bookings. This will be a real time saver for your agents.

• Duplicate bookings:
  We will monitor monthly booking activity at the travel agent level in order to identify duplicate bookings. Duplicate bookings are segments booked by your agency for the same passenger travelling on the same day to the same destination. You should never book duplicate space, as this is a waste of your time and a loss to us.
• Ficticious bookings:
  We will monitor monthly booking activity at the travel agent level in order to identify fictitious bookings. Fictitious bookings are those with name field items that read test/traveller/tourist or a surname with fictitious initials, i.e. a/b/c/d/e. You should eliminate the practice of holding space under speculative passenger names.
• CRS conversions:
  Agencies will be responsible for payment of booking fees associated with conversion to a new CRS.
• Passive PNR abuse:
  With the implementation of claim PNR, we see little reason, if any, for passive bookings. In addition, we are working with the CRS to eliminate the use of billable passive codes (YK/BK/GK/MK).
• Schedule change:
  We are billed for both the original /WK/ and replacement /SC/ segment, and only receive credit if the WK/WL segment is cancelled. When working your schedule change queue you should always cancel these WK/WL segments and your PNR will be easier to read and to ticket.

• Eliminate excessive cancel and rebook activity by ticketing within the time limit specified in the fare rule.
• When using low fare products, complete the booking and low fare entry in one transaction.
• For locations with multiple CRSs: book and ticket using the same system.
• PNR clean up, cancel unnecessary segments with status code of HX/UC/UN/WL/WK/DS/DL: this will also help reading, pricing and ticketing the PNR.
• Don't book air segments for administrative reasons: use auxiliary segments whenever possible.
• Limit the use of open segments. Your passenger will be better served being confirmed.
• Get out of the passive business and use claim PNR.
• Eliminate the practice of holding speculative space under fictitious names.

• American Airlines does not allow name changes for the following class of service:
  

  Z / U / T / X / R .

• The inventory will be cancelled if name changes are made. Please note: Agents ticketing multi-carrier itineraries where AA has cancelled the itinerary due to name change restrictions must contact each airlines individually for reinstatement.
• Legitimate changes to passengers last name will be accomodated. The travel agent must call AA reservations or sales to complete the name change and retain inventory. Legitimate name changes include spelling changes (max 3 letters) or changes to last name due to marriage/divorce (proof in form of documentation may be required).
• When performing a name change we suggest you cancel all seating elements and then re-request them.

• Departure is 9 minutes or less earlier or not more than 29 minutes later than scheduled or
• Arrival is up to 1.5 hours later or less than 45 minutes earlier than scheduled.

• It is outside the above mentioned times
• There is a change of the departure/ arrival airport
• There will be a misconnection
• A flight has been cancelled/ discontinued
• Schedule change on another airline segment from an AA booking

• The ticket has been issued.

• In case an overnight stay is necessary due to a Schedule change, AA will NOT cover the costs
• If passenger is not happy with reprotection, AA will refund unused portion of the ticket
• If passenger is holding a ticket fom another airline with a schedule change on the AA segment, AA will advise passenger/ travel agent, but if a misconnect derives from this schedule change AA refers to the other airline.

• If a cancellation occurs on the day of departure AA will reprotect passenger on to the next availabe flight.
• If an overnight stay becomes necessary due to cancelled flight (day of departure cancellation only), AA will issue hotel voucher at the airport.

• AA will follow applicable reprotection agreements!