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Electronic Ticketing

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Welcome to the American Airlines Travel Agency web pages.

This page details American Airlines electronic ticketing policy.

Please use the links below to navigate to the subject of your choice. Additionally, you can use the mini-menu on the right to return to the Homepage, or to navigate to other areas within the site.

Thank you for your continued support.

| Valid E-Ticketing Point Of Sales Countries | Verifying AA Electronic Ticket Usage |

Note:
Effective November 18, 2004, customers will have the ability to print their itinerary and receipt (I & R) on AA.com. A new "Print Itinerary and Receipt" button will appear when a customer retrieves his ticketed reservation on AA.com. Please advise passengers of this new feature.
Passengers holding and I & R can go directly to the AA checkin counter at their departure city. Passengers should go to the ticket counter only if there has been a change to their routing prior to departure and they have not yet received an updated I & R.

Agency Eligibility

To be eligible for electronic ticketing:

Please refer to the table below to check the schedule for implementation of E-Ticketing in Europe. Alternatively check with your GDS/CRS for valid electronic ticketing point of sale countries.
Limited to agencies supported by ATB/OPTAT ticket printers/stock.

Note: There is an automatic default for Amadeus users which will highlight itineraries which qualify for electronic ticketing. In order for the default to work, travel agents need to make the following entry after signing in to Amadeus: JGU/TKD-E
Please note, this entry only needs to be done once in order for the default to be activated.

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Interline Electronic Ticketing Agreements

American Airlines has existing interline E-Ticket agreements with diffrent airlines. Itineraries involving American Airlines and one of airlines listed in the Agreements table* may be eligible for electronic ticketing.

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Valid E-Ticketing Point Of Sales Countries

Itineraries for travel on American Airlines and American Aagle with up to 16 segments are eligible for electronic ticketing.

To find out which countries have Electronic Ticketing Capability please use the following entry:

CRS	Entry	Response
Amadeus	TGETD-XX (where XX is the country code)	Country DE Electronic Ticketing Carriers: AA, BA, EI...etc
Galileo	See Your HELP pages	N/A
Worldspan	INFO ETAA0	N/A
Sabre	See your HELP pages	N/A

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Electronic Travel Definition

American Airlines electronic tickets are the electronic production of flight coupons. When the Electronic ticket option is used, all other applicable documentation continues to print, such as agent coupon/auditor coupon/charge form and passenger receipt. The actual ticket is stored electronically in American Airlines' database.

All American Airlines electronic tickets must be validated/plated on AA/001.

E-ticketing is valid on all American Airlines flights. Some codeshare flights might not be eligible for electronic ticketing: please check in your system.

The itinerary may contain no more than 16 segments of airspace for each ticket. An ARNK is considered to be a segment. Open segments are allowed when the itinerary contains at least 1 confirmed segment

The American Eagle bus service between ORD and RFD is not eligible for electronic ticketing.

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For a detailed list of interline agreements:

CRS	Entry
Amadeus	HE ETT AA
Galileo	DT/IAT/DISAA
Worldspan	INFO ETKTLIST
Sabre	See your HELP pages

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Cancelling an electronic ticket PNR

Canceling a PNR does not void or cancel an E-Ticket. An electronic ticket may be voided if it has not yet been processed through your sales report.

For more information see:

CRS	Entry
Amadeus	HELP ELECTRONIC
Galileo	HELP ETKT
Worldspan	HELP ET EXCHREV
Sabre	See your HELP pages

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Changes to an electronic ticket

Date changes: If there is a date change to a nett or published fare you should issue an exchange ticket and take the appropriate additional collection as per the fare rules. This additional collection should show on the exchange coupon.

A change in the itinerary does not automatically update the electronic ticket record in Sabre. The electronic ticket record must always be updated through the exchange process.

Please see:

CRS	Entry
Amadeus	HELP EXCHANGE
Galileo	HELP ETKT
Worldspan	HELP ET EXCHREV
Sabre	See your HELP pages

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Electronic Ticket Record Retrieval

American Airlines' electronic ticket records can be retrieved in American Airlines' database for 7 days after the last air segment is flown or for open or unused tickets 13 months after the last intended flight date. An error message "ticketing record not found" will appear after the allotted time expires.

To review the various ways to retrieve an E-Ticket, please see:

CRS	Entry
Amadeus	HELP ELECTRONIC
Galileo	HELP ETKT
Worldspan	HELP ETR
Sabre	See your HELP pages

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Bulk Fares

Bulk fares are allowed with American Airlines electronic tickets.

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Electronic to paper (paper ticket fee)

Paper ticket fee introduced to Europe

American Airlines has introduced a GBP25/EUR25 fee to travel agencies in the European countries to which it operates, who wish to issue paper tickets to customers travelling on itineraries which are eligible for an Electronic ticket (E-ticket). The move follows other airlines that have introduced similar fees.

The fee does not apply if a customer is travelling on an itinerary that is not E-ticket eligible and therefore has to use a paper ticket.

The fee shall encourage customers to use the convenient and secure E-ticket solution. Today, more than 90 percent of all American Airlines customers worldwide already travel by using E-tickets. Since E-tickets can be neither lost nor stolen, customers do not have to worry about this anymore. Additionally, E-tickets mean a significant reduction of administrative workload and costs to your agency.

To collect the paper ticket fee (PTF) agents are required to follow the procedure below:

Issue a non-refundable MCO
Cross reference the ticket and the MCO
On the MCO, the "type of service" box has to be filled out with "001 PTF paper ticket fee".
Paper ticket numbers must be placed in the endorsement box on the MCO.

Agents who fail to collect the fee or properly document the MPD are subject to a debit memo. The MPD must be reported in the same reporting period as the referenced paper tickets.

American Airlines paper ticket fees apply to all E-ticket eligible paper tickets as follows:

Point of Sale	Effective	Paper Ticket Fee
50 United States	01May03	USD50
Canada	01May03	CAD68
Belgium	19Oct04	EUR25
France	01Oct04	EUR25
Italy	19Oct04	EUR25
Spain	19Oct04	EUR25
UK	19Oct04	GBP25
Caribbean (incl Puerto Rico, USVI)	08Nov04	USD25
Latin America	04Nov04	USD25
Ireland	01Sep05	EUR25

Thank you for your continued support.

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Refunds

Electronic refund is required per local settlement plan rules.

For more information, please see:

CRS	Entry
Amadeus	HELP ELECTRONIC
Galileo	HELP ETKT
Worldspan	HELP ET REFUND
Sabre	see your HELP pages

Or go to our Refunds Page

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Infants

Infants may not travel on an electronic ticket. The infant will be asked to have a paper ticket when required by international tariffs.

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Entries

For further information on entries please refer to:

CRS	Entry
Amadeus	HELP ELECTRONIC
Galileo	HELP ETKT
Worldspan	HELP ETKT
Sabre	See your HELP pages

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Voids

Voids must be processed by close of business on the same day that the ticket was issued. Should a void not be processed in a timely manner the customer will have both a paper ticket and an electronic ticket at check-in. Airport customer service will collect the paper ticket but the computer programmatically marks the electronic ticket as *used*. This will result in an unreported sale.

For procedures please see:

CRS	Entry
Amadeus	HELP ELECTRONIC
Galileo	HELP ETKT
Worldspan	HELP ETKT
Sabre	See your HELP pages

A maximum of one electronic ticket may be voided at a time. If multiple tickets must be voided a separate void entry must be entered for each ticket.

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Verifying AA electronic ticket usage

Unused American Airlines electronic tickets may be accessed for 13 months from the first date of intended usage. The information is accessible via your CRS with the ticket number and passenger name.

For more information, please see:

CRS	Entry
Amadeus	HELP ELECTRONIC
Galileo	HELP ETKT
Worldspan	HELP ETKT
Sabre	See your HELP pages

If the response is UTL (unable to locate) then there are no unused flight coupons for the ticket number being queried. Only electronic tickets with unused coupons will be displayed back for further handling.

As a reminder most airline tickets are non-refundable however after applying the appropriate administrative service charge any remaining balance may be applied to the purchase of a new American Airlines electronic ticket. Please review the tariffs governing the original ticket fare applicability.

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*Please note: By clicking on the above link you will be taken to a page which is outside the Agency Reference pages. If you want to return to Agency Reference please click the "back" button on your browser.

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