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Customer Service


Please note there is a € 15 service charge per ticket for telephone bookings, € 35 for Round-the-World itineraries and € 25 for Airport Ticket Office transactions in Ireland. Voluntary changes to a ticket that does not contain any flight operated by AA may incur a service charge in addition to any change charge applicable to the fare. These charges apply to flight bookings only

Reservations / AAdvantage® / Web Support
Phone: +353 (0)818 286 597 (*)

* Calls charged at EUR 0.05/minute from a standard Eircom telephone. Calls from mobiles, charge cards and other networks may cost more.

Opening hours: 07:00 - 19:00 Monday - Friday
08:30 - 17:00 Saturday -Sunday
Contact For:

General enquiries
Booking a flight
Booking hotels, cars, transfers, activities and cruises+
Booking award travel
Checking upgrade availability, or the status of an upgrade request
General questions for award travel using American Airlines or other participant airlines
Award reinstatements
AAdvantage Account information
General programme questions about earning and using miles
Promotion registration
Missing mileage and account problems
Elite status and benefits
Website booking/Password Assistance
Website Navigation
Website Technical Support
Website Comments and Questions

Travel Agencies please visit www.aa.com/ie/agency

+ Servicing handled by Tourico Holidays

Groups For 10 or more people travelling to the same destination please visit www.aa.com/groups
   
Customer Relations
Address:

Email AA Customer Relations

Contact For: Past Travel Experience
Praise/Compliments
Concerns/Complaints
Suggestions/Comments
Still on your trip or haven't yet departed? Please contact American Airlines Reservations. Phone numbers are listed under Reservations above.
   
Baggage Service Information
Contact: Tel: +353-(0)1- 944-6180 / 6181
Opening Hours: 07:00 - 14:00
   
Cargo
Contact: Tel: +353-(0)1-808-0905
Email Dublin Cargo
   
Refunds

  • For paper and electronic tickets issued by a travel agency or travel agency website, passengers must contact their travel agency directly.
  •  

Please note that once your travel agency has requested the refund, you can check the status at
www.refunds.aa.com

 

  • Bookings made through American Airlines Reservations, AA.com U.S. or any European American Airlines websites.
    • You can now request refunds and check the status of a refund at www.refunds.aa.com
    • You can request a duplicate receipt on this site.
    • Alternatively, contact Reservations.
  • Paper tickets issued by American Airlines
    • If you are holding a paper ticket, please mail the original ticket and boarding pass (if partially used) to the address below. Please keep a copy of your tickets.
American Airlines
Refunds Department
23-59 Staines Road
Hounslow
Middlesex TW3 3HE
England
Fax:+44-(0)87-0762-1057