Reminder: Debit memos may be issued whenever an agent fails to follow the rules of the fare or makes an error in booking or ticketing.
1.0 ADM issuance / distribution:
1.1 ADMs may be issued for any type of violation such as, but not limited to, fare rule, ticketing, tax, commission, sales reporting or refund violations
1.2 ADMs are not commissionable, i.e., an Agent may not withhold commission from ADM proceeds remitted to American Airlines
1.3 American Airlines may charge administration fees of INR2500 per ticket
1.4 Fare rule violation ADM amounts may equal up to the difference between the fare ticketed and the most unrestrictive published fare for the transportation provided
1.5 American Airlines uses BSPLink for ADM and ACM distribution where available
2.0 ADM disputes:
2.1 American Airlines accepts notice of and processes disputes within the timeframes outlined in IATA Resolution 850m
2.2 ADMs that are disputed must be processed using the BSPLink ADM dispute functionality
2.3 In case the ADM latency period established by the local BSP is shorter than the dispute timeframe (see Para. 2.1), the remaining disputes must be submitted by email. The respective email address is specified on the ADM.
2.4 Notwithstanding the timeframes referenced in Para 2.1 above, American Airlines retains the right to require settlement or other resolution of disputes outside the BSPlink process for items aged over the 60 day time limit.
2.5 The Agent's grounds for disputing any ADM must be specific in detail. All relevant supporting information is to be provided to American Airlines. Agents should not dispute an ADM where the reason for issuance is valid and evidence to the contrary is not available.
2.6 If the requirements listed in 2.5 above are not submitted in a clear, complete and concise manner, AA will not consider the memo to be "in dispute" and will reject the claim.
2.7 AA reserves the right to inhibit booking/ticketing capabilities for any agent as a direct result of non-payment of debit memos.
Information contained on this website is subject to change at any time without prior notice.
American Airlines shall not be liable for any consequences resulting from your reliance on the information.
Information contained on this website is subject to change at any time without prior notice.
American Airlines shall not be liable for any consequences resulting from your reliance on the information.
The refund services department in India is open 9:30am to 5:30pm, Monday to Friday, except holidays
India
+ 91 11 45608080
402A,403,4th Floor,
Eros Corporate Tower, Nehru Place,
New Delhi - 110019,
India
Fax:
+ 91 11 45608086
Refund requests for passengers who booked/purchased a ticket directly with American Airlines
This information is only valid in case the passenger purchased their ticket with American Airlines directly, for refund requests on tickets issued by a travel agency, the travel agency will be responsible for processing the refund.
Refund Request on electronic tickets paid by credit card on aa.com-US website
The refund request needs to be submitted to www.refunds.aa.com*.
Refund Request on electronic tickets paid by credit card on aa.com-India
Please contact India Reservations office.
Refund request on paper tickets (both credit card and cash), electronic ticket paid in cash, cheque or transportation voucher:
The details of the booking, the original ticket, the address and the full bank details (not for credit card refunds) need to be submitted to the contact details shown above. Subject to tariff rules associated with the ticket a refund may be processed to the original credit card/the bank account or a transportation voucher may be issued which can be redeemed within one year on a new ticket on American Airlines.
Please remind the passenger that they should keep a copy of any documentation or tickets sent to American Airlines.
Refund on lost tickets:
A lost ticket application needs to be completed online by the passenge through: www.refunds.aa.com*. A travel agency may issue a replacement ticket and submit the lost ticket application online. However, they may only do so in accordance with fare rules applicable on the day of issuing the replacement ticket.
Please note that tickets that have been lost or stolen can be reissued at the original fare only at an American Airlines ticketing location.
Tickets may be reissued by a travel agency if lost in the post using the ticket replacement authority (TRA, only applicable to UK travel agents.) A service charge of 100.00 USD or equivalent in ticketing currency is applicable for processing lost ticket applications.
Queries:
The status of a credit card refund can be checked on www.refunds.aa.com*. For any further questions the passenger should contact the Refunds Department directly.
Tickets sold in the United States:
Refunds can be claimed through: www.refunds.aa.com* if the payment goes to credit card or to an address in the United States. Alternatively refunds can be sumbitted to American Airlines refund services in Tulsa:
For Regular Mail:
American Airlines
Passenger Refund Services
P.O. Box 200025
El Paso, Texas 88520-0025
Phone: 918-254-3777
Payments:
Please note that refunds are processed to their original form of payment only. For tickets paid by cash or cheque the passenger will need to supply full bank details.
Important Notice:
The" BSPLink refund application should be used online to submit any refund requests to American Airlines. Supporting documentation including original paper tickets and a copy of the completed "BSPLink refund application" has to be submitted to the contact details shown above. Refund fees may apply if the "BSPLink refund application" is not used. For any unutilized or partially utilized tickets please post an RA on BSPLink with Zero amount
Refunds on lost tickets:
Please ask the passenger to submit the lost ticket refund request through: www.refunds.aa.com*.
The following refund requests need to be submitted to American Airlines:
Refunds on aged tickets (please note that a refund fee of 100.00 USD or equivalent in ticketing currency will apply and that that tickets older than 3 years from issuing date will not be refunded.)
Refund exceptions (i.e. cancellations due to force majeure - Hurricanes.)
Credit requests (ACMs) on ticketing errors:
The "BSPLink credit (ACM) request" function must be used online to request a credit on fare, commission, tax or refund, adjustments etc. Complete supporting documentation needs to be attached to the request or submitted to the contact details shown below including a copy of the completed "BSPLink credit request" form. Requests submitted outside BSPLink will only be accepted in countries where this function is not activated. Credit requests are only accepted within 9 months of date of ticket.
Prepaids (PTAs):
A PTA refund is restricted as being refundable to the purchaser only. Service charges are non-refundable. If the cancellation of the PTA is requested by the purchaser, the travel agency must request authorisation from refund services.
Refund fees (in addition to fees documented in the fare rules or on separate agreements):
35.00 GBP, 40.00 EUR, 50.00 USD or 60.00 CHF by ADM per ticket:
Refunds on fully unused travel agency tickets submitted to American Airlines for processing or validation.
Refund requests submitted to American Airlines without using the "BSPLink refund application" online (Countries where the "BSPLink refund module" is not active are exempt from this fee).
Credit requests (ACMs requests.)
100.00 USD equivalent in ticketing currency:
Lost ticket applications.
Aged ticket refunds.
Refund Due To Schedule Change Or Flight Delay
In case of a schedule change or flight delay travel agents should refer to the following when applying for a refund.
Schedule change or flight delay of 60 minutes or less
Not eligible for refund
Schedule change or flight delay of 61-120 minutes
Eligible for refund to voucher only. Must be processed by AA Refunds only
Schedule change or flight delay of more than 120 minutes
Eligible for refund to original form of payment. Process in GDS, if reissued or partially used through Refund Application
Refund Due To Flight Cancellation
In case of a flight cancellation passengers may be offered a refund in the original form of payment. Process in GDS, if reissued by AA or partially used through Refund Application
International Non-refundable Tickets: Death or Illness
Non-refundable tickets cannot be refunded. However, American Airlines may review for an exception under the following circumstances:
Death of the passenger, traveling companion, immediate family member
In the case of the death of the passenger, a traveling companion or one of their immediate family member, the change fee may be waived or the ticket refunded, unless otherwise amended by the provisions in the individual rules, provided a copy of the death certificate is available. Process through GDS and keep documentation on file, if reissued or partially used through Refund Application with documentation in attachment)
Illness of the passenger, traveling companion, immediate family member
Tickets issued prior to December 8th, 2010 - if the customer, traveling companion is not traveling due to their illness of an immediate family member, a refund to the original FOP can be processed though your GDS with medical documentation if authorized by fare rules. If reissued or partially used through Refund Application with documentation in attachment.
Tickets issued on or after December 8th, 2010 - if the customer or traveling companion is nottraveling due to illness the ticketed flights for travel must be cancelled prior to departure to have the value of the ticket for future travel. All penalties, rules/restrictions apply for new travel. American Airlines will no longer accept a doctor's note to waive charges.
Domestic Non-refundable Tickets: Death or Illness
Non-refundable tickets cannot be refunded. However, American Airlines may review for an exception under the following circumstances:
Death of the passenger, immediate family member, or traveling companion
In the case of the death of the traveling companion, immediate family member of a passenger/ traveling companion the change fee may be waived or the ticket refunded provided a copy of the death certificate is presented to American Airlines though a Refund Application. The refund will be in the form of a non-refundable transportation voucher that may be used for future travel on American Airlines only.
In the case of the passenger’s death the refund will through the original form of payment. Process through GDS and keep a copy of the death certificate on file.
Links marked with * will redirect you to the AA.com U.S. website or other external website
Information contained on this website is subject to change at any time without prior notice.
American Airlines shall not be liable for any consequences resulting from your reliance on the information.
American Airlines Charges Service Fees For Direct Telephone Bookings And Airport Ticket Office Transactions
American Airlines charges INR1000 service charge per ticket for telephone bookings and airport ticket office transactions
The non-refundable fee will apply per ticket, whether it is one-way or roundtrip, and also will apply to tickets redeemed as AAdvantage programme awards. The service fee will be waived for AAdvantage Executive Platinum members and AAirpass customers.
This AA fee is similar to the service fees that many travel agencies have started charging for the value adding service you provide to our travellers.
American Airlines will apply a fee for any voluntary changes that result in the re-issue of a ticket originally issued by a Travel Agency or other third party source
American Airlines Reservations Offices and Airport Ticket Offices (ATO's) will apply a INR1000 for any voluntary changes that result in the re-issue of a ticket originally issued by a Travel Agency or other third party source.
This is an administration fee applicable to all fare types, including net fares and will be collected in addition to any further fees detailed in the specific fare rules.
The fee will not apply to changes where the customer is upgrading using AAdvantage® upgrades, EVip or European Upgrade certificates.
Information contained on this website is subject to change at any time without prior notice.
American Airlines shall not be liable for any consequences resulting from your reliance on the information.
Please be advised that American Airlines has revised its international fuel surcharges from Q to a YQ surcharge. The replacement YQ surcharges will be filed at amounts equal to the existing Q surcharges. The conversion will take place on 01 April 2011.
Please note the YQ Surcharge is NOT included in any of our net fares contracts and it will be in the YQ ticket box on 01 April 2011. As a result, YQ-based surcharges will no longer be included in the base fare shown on the ticket
Below is an example of how the YQ surcharge is shown in the fare display:
WPNCB¥MUSD«
BASE FARE EQUIV AMT TAXES TOTAL
1- INR281650 USD6224.00 890.20XT USD7114.20ADT
XT 190.00YQ 16.30US 5.50YC 7.00XY
5.00XA 5.70WO 660.70JN
281650 6224.00 890.20 7114.20TTL
ADT-01 JOWISCUP
DEL AA CHI6251.94JOWISCUP NUC6251.94END ROE45.05
TDS PREFERRED
ELECTRONIC TICKETING ELIGIBLE
1 293A 23AUG T DELORD SS1 1230A 520A /E
This adjustment relates only to the means by which fuel surcharges are collected and does not impact the published fare amount.
Information contained on this website is subject to change at any time without prior notice.
American Airlines shall not be liable for any consequences resulting from your reliance on the information.
