| Reservations / AAdvantage® / Web Support |
| Phone:
|
Milan:
+39-(0)2-6968-2464
Rome:
+39-(0)6-6605-3169
|
| Opening hours: |
09:00 - 17:30 Monday to Friday (Italian/English)
closed Saturday and Sunday
The Italian line is closed during the week-end: please contact the AAdvantage Customer Service in the UK on
+44-(0)207-365-0777 or on the phone number above (Outside Italy) if you want to speak English.
|
| Contact For: |
General enquiries
Booking a flight
Booking award travel
Checking upgrade availability, or the status of an upgrade request
General questions for award travel using American Airlines or other participant airlines
Award reinstatements
AAdvantage Account information
General programme questions about earning and using miles
Promotion registration
Missing mileage and account problems
Elite status and benefits
Website booking/Password Assistance
Website Navigation
Website Technical Support
Website Comments and Questions
|
| Groups: |
For 10 or more people traveling to the same destination please visit www.aa.com/groups. You will be directed to AA.com U.S. |
| Customer Relations |
| Address: |
American Airlines Customer Relations
Fenward House
Arkle Road
Sandyford Industrial Estate
Dublin 18
Ireland
|
| Contact For: |
Praise/Compliments
Concerns/Complaints
Suggestions/Comments
Email AA Customer Relations
Still on your trip or haven't yet departed? Please contact American Airlines Reservations. Phone numbers are listed under Reservations above.
|
| Baggage Service Information |
| Phone: |
+39-(0)6 6595 8074 (Rome)
+39-(0)2-7486-6082 (Milan)
|
| Opening hours: |
Rome: 08:30 - 11:30
Milan: 08:00 - 12:00
|
| |
The Baggage section is located in the Terminal C.
|
| Refunds |
|
- For paper and electronic tickets issued by a travel agency or travel agency website, passengers must contact their travel agency directly.
Please note that once your travel agency has requested the refund, you can check the status of your refund on
www.refunds.aa.com
You can also use this site if you need another receipt.
|
- Booking made with American Airlines Reservations, AA.com U.S. or any American Airlines European websites.
- You can now request refunds and check the status of a refund at www.refunds.aa.com
- You can also use this site if you need another receipt.
- Alternatively, contact Reservations.
- Paper tickets issued by American Airlines
- If you are holding a paper ticket, please mail the original ticket and boarding pass (if partially used) to the address below. Please keep a copy of your tickets.
American Airlines
Refunds Department
23-59 Staines Road
Hounslow
Middlesex TW3 3HE
England
Fax: +44-(0)870-762-1057
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