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AAdvantage® | Frequently Asked Questions


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Address Change & Merging Accounts

Mileage Posting

AAdvantage Promotions

Using AAdvantage Miles

Fees

Earning Miles with Hotels

Earning Miles with Car Rentals

Earning Miles with American Airlines Vacations

AAdvantage Account

View My Upgrades

About The AAdvantage Program
AA.com Japan provides a wealth of information on your AAdvantage account. Go to the AAdvantage section to learn more! If you still have unanswered questions, please contact American Airlines Reservations Center.

Changing Account Information
Name changes to your AAdvantage account may be made by contacting American Airlines Reservations Center.

Address Changes/Merging of Duplicate Accounts
Address changes to your AAdvantage account may be made by contacting American Airlines Reservations Center.

You may also change your address by logging on to AA.com U.S. with your AAdvantage number and valid password. Click on "My Account" at the top of any page then select the 'Contact Information' tab. Enter your new address information and click 'Submit.'

*Restrictions may apply, contact please contact American Airlines Reservations Center for details on merging duplicate accounts.

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Mileage Posting
For travel on American Airlines your AAdvantage mileage information is updated within 15 days from the date of travel. Postings for promotions and other AAdvantage participants are updated every 30 days. Bonus miles for some offers are posted after the promotional period ends. Check the individual offer details for specific information. To request mileage credit that hasn't been posted, go to AA.com U.S. and select 'AAdvantage' from the side menu and then 'Request Mileage Credit.' This page also contains information on where to send mileage credit requests for non-airline participants such as hotels, car hires, and special service. Provide your AAdvantage number and your ticket receipt number for American Airlines mileage credit.

Note: All requests submitted online or via phone options apply only to American Airlines flights ticketed on American Airlines ticket stock (American Airlines ticket numbers are 13 digits and begin with 001). It does not apply for participant airlines, or American Airlines flights ticketed on another carrier's ticket stock.

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AAdvantage Promotions
American Airlines uses a variety of ways to promote specials. You may be able to view them via AA.com U.S./ AA.com Japan or you may have received it by post or via an email from American Airlines or received information from our participants such as hotels, car hires, and special services.

Many AAdvantage promotions require registration prior to participating in the promotional offer. To register for an AAdvantage promotion, login with your AAdvantage number and valid password. Go to 'AAdvantage' and click on 'AAdvantage Bonus Offers' or by calling please contact American Airlines Reservations Center.

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Using AAdvantage Miles
For your convenience, American Airlines is no longer issuing paper award certificates for AAdvantage award travel. Now whenever you are ready to redeem your miles, you can make a reservation for award travel by calling American Airlines Reservations Center.

Once ticketed, you will have one year* from the date of ticketing to fly, unless otherwise stated. AAdvantage mileage will be reinstated for unused and unexpired award tickets upon return of the ticket and payment of a processing fee. Only mileage that has not expired will be reinstated. Award reservations may be made between 1 and 331 days* in advance. In order to avoid expedite fees, you will need to make your reservation at least 21 days in advance.

*For Japan domestic travel, you will have 90 days from the date of ticketing to fly, and award reservations may be made 60 days in advance from your return date.

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Fees
Award reservations ticketed within 21 days of departure will incur a $75USD award fee regardless of the number of awards claimed from the same account. These fees are waived for AAdvantage Executive Platinum®, AAdvantage Platinum® and AAdvantage Gold® members using miles from their account. Please contact American Airlines for additional information regarding award fees. Changes to your award ticket may result in a $150 USD fee. All award bookings are subject to a security service fee that will be collected on tickets issued for passengers boarding at an airport in the US, Puerto Rico, US Virgin Islands and US territories and possessions. The $5.60 USD security service fee applies per boarding, with a maximum of two boardings ($11.20 USD) per one-way trip or four boardings ($22.40 USD) per round-trip. International award tickets are subject to, and the passenger is responsible for, applicable departure taxes and/or federal inspection fees. AAdvantage members residing outside this area should contact American Airlines Reservations Center.

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Earning Miles with Hotels
To receive mileage credit when paying an eligible rate at a participating location, just remember to provide your AAdvantage number when you make your reservation or when you check-in. In order to receive credit, you must reserve the room in your name and stay overnight. Only one member per room will be credited with AAdvantage miles. If your hotel participates in the AAdvantage Incentive Miles program, they will either issue a voucher to you or send credit electronically. If you receive a voucher, please complete the required information and then mail it to the address on the voucher. After the voucher is received, your mileage will be posted within eight weeks. If the mileage is electronically submitted, please allow up to eight weeks from the transaction date for your mileage to post. The amount of miles awarded varies from each hotel company. Generally, mileage is awarded per stay, or per US dollar spent on qualifying stays. Contact the participating hotel directly if you have any questions about earning or the posting of AAdvantage miles to your account.

Note: Some participating hotels may have additional requirements in order to accrue AAdvantage miles.

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Earning Miles with Car Rentals
When you are renting a car from an AAdvantage program participant, it is not necessary to purchase an airline ticket in order to earn AAdvantage miles. Your mileage credit should be automatically posted within 30 days of the car hire if your AAdvantage number was provided at the time of booking or pickup. The amount of miles awarded varies from each car rental company. Generally, mileage is awarded per day, or per US dollar spent on qualifying rentals. Contact the participating car rental company directly with questions concerning mileage accrual.

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Earning Miles with American Airlines Vacations
You can earn AAdvantage miles for traveling on select American Airlines Vacations packages*. To receive mileage credit, just remember to provide your AAdvantage number when you make your reservation with American Airlines Vacations. If mileage from an eligible American Airlines Vacations package has not been posted, please contact American Airlines Vacations directly. To find out more information about American Airlines Vacations, visit www.aavacations.com.

*Not available in all countries, call your local American Airlines reservations office for details.

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AAdvantage Account
Q: Where can I locate my mileage information?
A: Login into AA.com U.S. with your AAdvantage number and password. From the home page click on the 'View All' button in the 'AAdvantage Account' section or click on 'AAdvantage' and select the 'AAdvantage Account' fly-out.

Q: How often is my mileage information updated?
A: For travel on American Airlines your AAdvantage mileage information is updated within 15 days from the date of travel. Postings for promotions and other AAdvantage partners are updated every 30 days. Occasionally miles will take longer to post.

Q: Where do I go to get credit for miles not posted?
A: Login with your AAdvantage number and password, then click on 'AAdvantage' and go to 'Request Mileage Credit'. Mileage credit requests are only for flights flown on American Airlines or American Eagle. You can also access instructions for receiving mileage credit for AAdvantage program partner activity.

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View My Upgrades (Electronic upgrade)
Q: Where do I go to view my upgrades?
A: Login into AA.com U.S. with your AAdvantage number and password, then from the AAdvantage section, select 'View My Miles.' On the View My Miles page you will be able to view both your mileage and your upgrades in your account.

Q: How do I use my upgrades?
A: You can either request your upgrade online on AA.com U.S. while making or viewing your reservation, or by calling American Airlines Reservations Center.

Q: Can I use my upgrades for my companion to travel?
A: Elite status members may upgrade one companion along with themselves per segment on qualifying fares. Upgrades for both passengers will be deducted from the elite member's account only.

Q: How many electronic upgrades are needed for my trip?
A: Each electronic upgrade covers up to 500 miles of a segment. The member must use enough upgrades to cover the segment mileage. At least one upgrade is required per segment.

Q: How far in advance can I request an upgrade?
A: You can request the upgrade at the time you make your reservation.

Q: When is my upgrade request processed?
A: The upgrades will be processed based on your AAdvantage status. Upgrade requests will be processed 100 hours prior to flight time for AAdvantage Executive Platinum members, or 72 hours prior to flight time for AAdvantage Platinum members. Upgrade requests for AAdvantage Gold members, AAirpass members, and non-elite members traveling on full-fare economy class tickets will be processed 24 hours prior to departure.

Q: How do I earn upgrades?
A: Elite members will earn 4 electronic upgrades for every 10,000 qualifying actual miles flown on an elite qualifying carrier.

Q: Where do I go to buy upgrades?
A: You can buy your upgrades either online, through American Airlines Reservations, at the airport, or at an Admirals Club (if a member).

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