|
|
|
|
Wednesday, July 15, 2009
American Airlines Announces Automated Flight Status Messaging and a New, User-Friendly Online Notification Center at AA.com
American Also Introduces 'Connect,' a One-Stop Shop on AA.com that Provides Customers Even Greater Convenience and Time Savings
FORT WORTH, Texas, July 13 /PRNewswire-FirstCall/ -- American Airlines has introduced another convenient way to make the travel experience even better for its customers. The new AA.com® Notification Center - which can be easily accessed from www.aa.com/connect - enables customers to set their flight status notification preferences just one time and then automatically receive messages for all their future flights, instead of having to request notifications for each different flight. The Notification Center also makes sharing these updates easier by allowing AAdvantage® members to save up to 10 contacts in their account, and AA.com can then automatically notify select contacts with the elected flight information.
Additionally, AA.com/connect lets customers easily manage many of their preferences all in one spot. The new page, referred to as "Connect," provides customers one-click access to instantly:
- manage their AAdvantage account
- manage their American Airlines e-mail subscriptions
- register and select options for the "Remember Me" tool to personalize their phone calls with American Airlines
- access their flight itineraries to e-mail, print, or save to their calendar
By grouping all of these features in one place, AA.com has made it even easier for customers to manage their preferences.
"These new features will help our customers every time they travel with us by automatically advising them, as well as others who need to know, of flight information. It's part of our much broader strategy to use technology to make travel as easy as possible for our customers - from planning the trip, buying the ticket, getting through the airport, and on to their destination," said Andrew Watson - Vice President, Customer Technology. "We know our customers want to stay informed as they travel with us and the new Notification Center is the latest addition to make good on that promise."
"With our new AA.com Notification Center and the Connect page on AA.com, we've taken another step to further increase convenience for our customers," said Derek DeCross, American's Managing Director - Interactive Marketing. "This will not only provide a time-saving online experience, but also highlights the comprehensive and convenient tools available on AA.com. We think it's a great way for customers to interact directly with American and manage their relationship with ease."
To learn more about the AA.com Notification Center and Connect, and to view an online demo, visit www.aa.com/connect.
|
|
|
