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Customer Service

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American Airlines Japan Office
Address: 2-4-11, Higashi-Shinagawa, Shinagawa-ku
Tokyo 140-0002
American Airlines Reservations Center
Inquires from Japan
  • 24hrs, 7days a week: For English
  • Weekdays (9:00-17:30): For Japanese


Inquiries from the U.S. and Canada
English +1-800-433-7300 (Toll free, 24/7)
Japanese +1-800-237-0027 (Toll free, 6:00-24:00 CST, 7 days a week)
Opening hours
Mon - Fri: 09:00 - 17:30
Sat - Sun: Closed
Contact For: Booking a flight
General inquiries
Reservations Service Charge $25 Reservations service charge may apply for tickets issued through reservation center.
Hotel, Car, Transfer, Activity and Cruise Reservations
Reservations: Booking hotels, cars, transfers, activities and cruises* call +81-345-789-719
* Servicing handled by Tourico Holidays
American Airlines Customer Relations
Email: Email AA Customer Relations (English)
Mail: American Airlines Customer Relations
P.O. Box 619612 MD 2400
DFW Airport, TX 75261-9612
Contact For: Past Dated Travel

Still on your trip or haven't yet departed? Please contact American Airlines Reservations. Phone number and location are listed under Reservations above.
Narita Passenger Services
Address: Passenger Terminal Bldg. 2, 5F,
Narita International Airport,
Chiba 282-0004
Haneda Passenger Services
Address: 2nd Floor, International Terminal
2-6-5, Tokyo International Airport,
Ota-ku, Tokyo 144-0041
AA Cargo Japan
Address: 2-4-11, Higashi-Shinagawa, Shinagawa-ku
Tokyo 140-0002
Narita Cargo Operations
Address: Daigokamotsu Bldg.206,
AzaShouninduka Tokkou,
Narita-city, Chiba 282-0121
Osaka Cargo Sales & Customer Service
Address: Toyobo Bldg. 4F
2-2-8 Dojimahama
Kita-ku Osaka
Nagoya Cargo Sales & Customer Service
Address: Nagoyadaini Bldg. 7F,
3-15-1 Meieki Nakamura-ku,
Nagoya-city, Aichi 450-0002