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Customer Service

Please note there is a US$25 service charge per ticket for telephone bookings and JPY5,400 for Airport Ticket Office transactions in Japan.

American Airlines Japan Office
Address: 2-4-11, Higashi-Shinagawa, Shinagawa-ku
Tokyo 140-0002
American Airlines Reservations Center
Inquires from Japan
  • 24hrs, 7days a week: For English
  • Weekdays (9:00-17:30): For Japanese


Inquiries from the U.S. and Canada
English +1-800-433-7300 (Toll free, 24/7)
Japanese +1-800-237-0027 (Toll free, 6:00-24:00 CST, 7 days a week)
Opening hours
Mon - Fri: 09:00 - 17:30
Sat - Sun: Closed
Contact For: Booking a flight
General inquiries
American Airlines Customer Relations
Email: Email AA Customer Relations (English)
Mail: American Airlines Customer Relations
4000 E. Sky Harbor Blvd
Phoenix, AZ 85034
Contact For: Past Dated Travel

Still on your trip or haven't yet departed? Please contact American Airlines Reservations. Phone number and location are listed under Reservations above.
Narita Passenger Services
Address: Passenger Terminal Bldg. 2, 5F,
Narita International Airport,
Chiba 282-0004