Now there are three great reasons to purchase your airline ticket on aa.com - Lowest Fare Guarantee,
the flexibility to shop by price and schedule and no online booking fee.
Lowest Fare Guarantee
aa.com is committed to being your one-stop shop for finding the best fares while saving you time and money.
And now, we even guarantee that you'll find the lowest fares available for flights on American Airlines at aa.com. On the same day following your ticket purchase on aa.com, if you find an American Airlines fare for at least $5 less for the exact same flight and itinerary on another website, American Airlines will refund the difference in fare and give you a $50 Promotion Code for a future flight purchase.
To submit a claim for the Lowest Fare Guarantee, please take the following steps:
- Ensure that the lower fare is at least $5 less than the airfare purchased on aa.com and is the exact same flight, itinerary, cabin and class. See the Terms and Conditions* or FAQs for more details.
- Fill out the online claim form by clicking this link or by visiting the aa.com Web Services link located in the 'Contact AA' tab on the top of the aa.com homepage.
This claim form must be submitted by midnight Central Time on the same day that the ticket was purchased on aa.com.
- Ensure that you have the complete web address (URL) and printouts / screenshots of the Itinerary Confirmation / Flight Summary page of the other website where you found the lower fare as well as the Fare Rules and Restrictions page for the corresponding fare. These pages should appear just prior to the Purchase Confirmation page; however, no purchase is necessary. Please retain this information in case aa.com Web Support needs confirmation of your claim.
Flexibility - Shop by price and schedule
Booking your travel on aa.com is easier than
ever. Our Price & Schedule booking feature,
in addition to our Spanish booking tool
and enhanced AAdvantage award booking tool,
are just a few of the great features
on aa.com. We also offer flexible scheduling,
lower fares, and a number of different search
and travel tools to provide more options
when booking online. Learn more about what's
new at AA.com now.
No Online Booking Fee
You won't be charged a booking fee when you purchase your airline ticket at aa.com.
Tips For Finding A Great Fare
aa.com makes it easy to find a great fare, but here are a few helpful tips:
- Plan ahead. Book early to ensure the maximum selection of fare and seating options. The busiest travel times are generally during the summer and holidays. If you're traveling then, make your arrangements early.
- Be flexible. If you can choose from several travel days, you'll be more likely to find the best schedule and fare.
- Stay overnight. Sometimes a lower fare is available if you stay over at least one night - plus, you'll have more time to relax.
- Fly round trip. A roundtrip itinerary is sometimes priced less than two one-way trips.
aa.com Lowest Fare Guarantee Terms and Conditions:
The Lowest Fare Guarantee on aa.com® applies to customers who first make a qualifying airfare purchase on (i) American Airlines (ii) or Envoy Air Inc. carriers or (iii) and do so through use of the aa.com website. If a lower total airfare of $5 or greater inclusive of all taxes and fees is found on another U.S. point-of-sale travel website for the exact same eligible carrier flight(s), itinerary, date(s) and cabin and with same fare rules and restrictions after purchasing the ticket on aa.com, and if all of the additional requirements and conditions set forth below are satisfied, the full difference in the fares will be refunded to the credit card used for the original purchase on aa.com. In addition, American Airlines will issue a Promotion Code in the amount of $50, redeemable toward a future eligible carrier one way* or round-trip**purchase. The Promotion Code would be valid one year from date of issue and all terms and conditions related to the Promotion Code apply to usage. Promotion Codes will not be replaced for any reason and will be considered fully used once payment has been tendered and a reservation is confirmed, regardless if it is later cancelled. To utilize the Promotion Code on a future purchase, the minimum base fare of the itinerary must be the same or higher amount than the Promotion Code amount. Future reservations using a Promotion Code must be booked online at aa.com only and contain only one person in the reservation. Additional passengers must be booked separately. The Promotion code cannot be used to book a reservation for children less than fifteen (15) years of age.
*One-way travel is defined as travel from your city TO a destination with no deviations.
**Round-trip travel is defined as travel from your city TO a destination, and FROM such destination back to the city where you originated travel with no deviations.
For a claim to be valid under the Lowest Fare Guarantee, it must satisfy all terms and conditions and be submitted in compliance with the claims processing procedures, all as set out herein. The Lowest Fare Guarantee is available to any customer who first makes a qualifying airfare purchase at the aa.com Web site. Qualifying purchase must occur at aa.com on/after February 1, 2005. The Lowest Fare Guarantee is valid only for lower fares found online for the exact same Eligible Carrier flight(s), itinerary, date(s) and cabin and with same fare rules and restrictions and available for purchase on the same calendar day as the original aa.com online purchase. The Lowest Fare Guarantee applies only to U.S. point-of-sale with travel originating in the domestic 50 United States for tickets purchased at aa.com. The guarantee applies to tickets purchased using a valid credit card with a United States billing address and on itineraries wholly operated by American Airlines or Envoy Air Inc. carriers and does not include codeshare flights. The claim must be submitted by midnight Central Time of the same calendar day you purchased your ticket on aa.com. American Airlines must be able to verify the lower online published fare at the time of claim review and that the lower fare does not exist on aa.com. The confirmed total airfare you purchased on aa.com will be compared to the available total airfare on the other site inclusive of all taxes and fees in both instances, which must be an accredited distributor of eligible carrier airfare. Fares must be compared with like fare restrictions, so for example, if an unrestricted airfare is purchased on aa.com, it will not qualify for the Lowest Fare Guarantee if compared to a restricted airfare found on another website. The Lowest Fare Guarantee does not apply to lower airfares that are available on aa.com or to refundable tickets that you choose to refund.
Claim Form Processing:
The claim submittal web form is available at aa.com in the "Contact AA" tab under the "aa.com® Web Services" link. To submit a claim, fill out all required fields on the claim form and click "Submit". Only one claim may be submitted per qualifying airfare purchase. Following submission of a claim, someone from American Airlines Customer Service will contact you via e-mail. If we are unable to replicate the lower airfare, we may request additional information and documentation (such as a screen shot) from you in order to verify the lower online airfare. Any such additional information must be submitted promptly thereafter. Please keep a copy of all such documentation. American Airlines reserves the right to deny any claims that cannot be reasonably verified, or for which you have provided incomplete information. Claims may be submitted only via the online claim form at aa.com and not through any other e-mail address or any American Airlines phone number or facsimile number.
The Lowest Fare Guarantee does not apply to unpublished fares. Unpublished fares are those not available to the general public and include, but are not limited to, wholesaler or consolidator fares, corporate, military, government, contract, or other promotioned fares. The Lowest Fare Guarantee does not apply to package fares, including but not limited to airfares sold as part of a travel package, nor does it apply to airfares where the carrier or itinerary details are unknown until after purchase. The Lowest Fare Guarantee does not apply to airfares on another website that have been reduced as a result of promotional promotions, such as dollars off coupons, loyalty program promotions or fly "free" offers nor does it apply to differences of less than $5.
Void where prohibited by law. American Airlines reserves the right to modify or cancel the Lowest Fare Guarantee at any time without prior notice. Any modification will be effective upon posting of modified Lowest Fare Guarantee Terms and Conditions on the aa.com Web site. Any cancellation will be effective upon removal of references to the Lowest Fare Guarantee and the Lowest Fare Guarantee Terms and Conditions from the aa.com website. If the Lowest Fare Guarantee is canceled for any reason, the Promotion Codes previously issued will continue to be valid until their expiration date.
American Eagle® service is operated by Envoy Air Inc., SkyWest Airlines, Inc., ExpressJet Airlines, Inc., or Republic Airline Inc.