Damaged, delayed or lost baggage
We are sorry that your baggage has been mishandled
If British Airways misplaces or loses your baggage, we will make every effort to return it to you as soon as possible and deliver it to an address of your choice free of charge within 24 hours of its arrival at their final destination. The majority of bags are re-united with their owners within 72 hours.
Insurance and baggage liability limitations
Whilst we will make every attempt to ensure your baggage is handled with care, you should know that British Airways' liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges paid.
The extent of airline liability is not based on the weight of the bag nor its value. British Airways does not accept liability for fragile, valuable, perishable articles or baggage which is packed in damaged or unsuitable containers.
Under the Conditions of Carriage we accept no liability for the loss of jewellery, other valuables and money contained in checked baggage. You are advised to keep valuables, important documents and money either on your person or in your hand baggage.
We strongly recommend that you obtain adequate travel insurance cover prior to your journey. Use the following links for further information: