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Passengers with special requirements

Barrier-free travel


For more information contact Iberia Booking Centre in your country

We offer special services for our customers with reduced mobility:

  • Accessibility to aircraft.
  • Measures and procedures adapted to each case.
  • Specifically trained personnel who undergo continuous training.

We are committed to ensuring your comfort just as with our other customers. More information

Request the service

When you make your booking, tell us about your handicap or the special attention you will need to travel.

Our booking staff, advised by our Medical Service, will provide you with the information you need, booking the most suitable seat and requesting the necessary services.

  • Ask us if you require special attention at airport terminals, onboard or during connections to solve any problem that could arise during the flight because of sensory or locomotory limitations, or because you need a wheelchair to get around, are hearing- or sight-impaired, if you are ill and require a stretcher or any other reason.
  • Both our aircraft and Civil Aviation regulations limit the number of passengers with reduced mobility per flight, according to the type of disability and other circumstances. In order to anticipate the resources needed for their correct provision, please book 48 hours prior to your intended departure.
  • It would be a great help if you booked your seat as early as possible.

Transport of medical equipment for dialysis, respiratory apparatuses and oxygen concentrators.

You must contact Serviberia or any Iberia office whenever their use in flight is necessary.

You can carry your dialysis equipment free with a weight limit of up to 50 kg, and all medical supplies for dialysis doses covering two days. The weight or number of packs in this portable equipment are not included in the luggage excess allowed on your ticket.

You will not need authorisation provided their use in flight is not necessary. Otherwise contact Serviberia for medical authorisation.

CPAP, oxygen concentrators and similar respiratory apparatuses are allowed under the supervision of the Iberia medical service, so you must contact the Serviberia telephone attention service or any Iberia office before your flight departure.

Remember there are no sockets on board, so the device must be fitted with dry batteries. For safety reasons, these devices may have to be disconnected during the trip, so they will only be accepted when disconnection does not interfere with the passenger's health.

International regulations on the carriage of persons with reduced mobility

We want your needs to be understood and provided for and for your safety and dignity to be respected.

ATTACHMENT (PRMs)

The purpose of this document is to improve the accessibility of air travel to people with reduced mobility by ensuring their needs are understood and provided for, and their safety and dignity are respected. It is aimed at airlines providing services and facilities at airports and on aircraft, and forms the basis on which a voluntary Code (or Codes) of Practice may be prepared. When preparing Codes, the appropriate provisions of the European Civil Aviation Conference (ECAC) Document 30 (Section 5) and the International Civil Aviation Organization (ICAO Annex 9) will be considered. These documents provide technical information and are produced, following consultation with the airline industry, by governmental agencies concerned with establishing standards and recommended practices.

Definition

A person with reduced mobility (PRM) is understood to mean any person whose mobility is reduced due to a physical incapacity (sensory or locomotory), an intellectual deficiency, age, illness or any other cause of disability when using transport and whose situation needs special attention and the adaptation to the person's needs of services made available to all passengers.

Basic Assumptions

  1. 1. PRMs have the same rights as other citizens to freedom of movement and freedom of choice. This applies to air travel as to all other areas in life.
  2. 2. Airlines, airports and related service providers have a responsibility to meet the needs of PRMs. PRMs also have a responsibility to identify their needs to the proper channels at the proper time.
  3. 3. Information must be made available to enable PRMs to plan and make their journey.
  4. 4. The cost of providing for the needs of PRMs must not be passed directly to the PRMs.
  5. 5. Disability should not be equated with illness and therefore PRMs must not be required to make medical declarations about their disability as a condition of travel.
  6. 6. Organisations representing PRMs will be consulted on issues relevant to PRMs.
  7. 7. Staff will be given appropriate training in understanding and meeting the needs of PRMs.
  8. 8. Control and security checks should be undertaken in a manner which respects the dignity of PRMs.
  9. 9. PRMs must be enabled to remain independent to the greatest possible extent.

Airline Practices

No carrier will refuse a PRM except where he/she cannot safely be carried or cannot physically be accommodated or be provided with the specific services he/she needs during the flight. When the carriage of a PRM is refused, carriers will explain clearly and explicitly the reasons for refusal.

PRMs who are not self-sufficient should always travel with a companion. The airline does not provide health, hygiene or safety assistance onboard. For more information check with Bookings.

Airlines will pursue technical and operational options for improving access and facilities on aircraft of all sizes, particularly when major refurbishment is undertaken.

Where a direct route is not possible for a PRM (e.g. because of small aircraft), airlines will endeavour to suggest an acceptable alternative.

Regardless of the size of airport and aircraft, arrangements for embarkation and disembarkation should respect the dignity of PRMs.

Airlines will, where space permits, provide on-board equipment / facilities to aid the self-reliance of PRMs within limits of health, safety and hygiene.

PRMs will have equal choice of seat allocation, subject to safety requirements. Airlines will explain clearly and explicitly the reasons for not allocating a specific seat when the request is not met for safety reasons.

Certified Service Dogs will be carried in the cabin, subject to national importation and airline regulations. Where they are carried, there will be no charge. PRMs will not be charged for the carriage of basic mobility equipment or other essential disability assistive devices.

Airlines must take all reasonable steps to avoid loss or damage to mobility equipment or other disability assistive devices. Where loss or damage occurs, airlines will make appropriate arrangements to meet the individual's immediate mobility needs.

Access to air travel for handicapped persons

European Regulation 1107/2006. Text: www.eur-lex.europa.eu / documentación técnica / discapacidad y desplazamientos / actos normativos / 32006R1107

You can request a copy of regulation 14CFR Part 382 from the US Department of Transportation via:

Hotline phone numbers


Calls from within the US: Toll free hotline for air passengers with a disability: 1-800-778-4838 (voice) or 1-800-455-9880 (TTY).

Calls from outside the US: Contact the Aviation Consumer Protection Division on (+1) 202-366-2220 (voice) or (+1) 202-366-0511 (TTY).

By mail


Aviation Consumer Protection Division
C-75, US Department of Transportation
1200 New Jersey Ave., SE
West Building, Room W96-432
Washington, DC 20590

By internet


Through the official website of the Department of Transportation found at the following link: http://airconsumer.ost.dot.gov

It is important to consider

General regulations recommend you consult your doctor before travelling if you have a recent or chronic illness such as:

  • Cardiovascular problems
  • Chronic respiratory problems
  • Severe anaemia
  • Unstable diabetes or cancer
  • If you take immunosuppressive drugs
  • Or if you think your condition to travel is in question for any reason

We recommend you keep your medication with you in your carry-on baggage and that it is easily accessible.