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Refunds |
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Need to request a refund or file a lost ticket application? Maybe you need information
on an adjustment for an AAdvantage award or an AmericanAirlines VacationsSM
tour package. Whatever you need, the information and links below will provide
the guidance you'll need.
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Ticket/Flight Coupon Refunds
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Our Ticket Refund Site at www.refunds.aa.com*
gives you access to the following options:
Request a refund online
You will receive immediate feedback about the eligibility of your ticket and be presented with options regarding your ticket and refund request.
This option will also allow you to view a copy of your ticket which you can print for records/expense reports.
Lost Ticket Application
If you have lost your paper ticket/flight coupons, choose this option.
Check Refund Status
Use this feature to check status on previously submitted refund requests.
Find Ticket Number
Use this feature to find UNUSED TICKETS that are LESS THAN 13 MONTHS OLD.
For additional information regarding ticket refunds, please visit the Refunds Help page* on our Ticket Refund site.
Refund Customer Service Hours (Central Time)
Monday - Friday
8:30 a.m. - 12:30 p.m.
1:30 p.m. - 4:30 p.m.
Phone
918-254-3777
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Baggage Fee Refunds
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You may request a refund at the ticket counter before leaving the airport or mail the original baggage charge receipt to:
American Airlines
Passenger Refunds Services
P.O. Box 582880
Tulsa, OK 74158-2880
When mailing a refund request please include:
The passenger's name
Address
The form of payment used (including the credit card number, if applicable)
The ticket number(s)
The date of travel
The departure city and destination city
Remember to keep a copy of the baggage charge receipt for your records. Please allow six to eight weeks for processing.
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Cargo And Priority Parcel Service (PPS) Refunds
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In the event that your shipment experiences conditions resulting in a loss or damage, you may submit an AA Cargo Claim Form. Please print and complete the form, and send it to the fax number or address provided below. Be sure to include copies of all forms, invoices and information pertinent to your claim. A representative from American Airlines Cargo division Claims Administration will acknowledge your claim within 15 days of the receipt of your correspondence. However, if further investigation is required, please allow 30-60 days for a final resolution of the claim.
Address:
American Airlines
Cargo Claims Administration
P.O. Box 619616, MD 4406
DFW Airport, TX 75261-9616
Phone: 1-817-967-2876
Fax: 1-817-967-2406
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American Airlines Vacations Tour Package Refunds
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Application for refunds, if permitted, must be made in writing within 30 days of scheduled return and must be accompanied by all negotiable tour vouchers and air tickets. Allow 4-8 weeks for processing.
Include your telephone numbers with correspondence,
and mail to:
AA Vacations Tour Refunds
P.O. Box 619616 MD 5445
DFW Airport, TX 75261
Phone: 1-800-321-2121
No refunds will be given on unused or partially used land components or features, including unused hotel nights or other package components (i.e. transfers).
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AAdvantage Award Travel Mileage Reinstatement
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If you have not used your AAdvantage award ticket and it has not expired, you can request to have your AAdvantage mileage reinstated. Partially used tickets cannot be reinstated and miles that would have expired will not be reinstated.
When requesting a reinstatement, there will be a $150 processing charge per account for the first award. Any additional awards reinstated to the same account at the same time will have a $25 USD per award.
If you have an electronic ticket and wish to reinstate your AAdvantage mileage, please call 1-800-882-8880 to cancel your reservation and request your mileage reinstatement.
If you have a paper ticket, please call 1-800-882-8880 to cancel your reservation and mail your paper ticket and reinstatement request to:
American Airlines AAdvantage Department
P.O. Box 619688
DFW Airport, TX 75261-9688
Please be sure to include:
- Subject
- Your Full Name
- Return Address
- Your Phone Number(s)
- Your AAdvantage Number
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Reservations
