Missing mileage credit

Non-airline partners

If your miles haven’t been credited to your account, here is a list of AAdvantage participant companies from hotels, to restaurants and the contact information you’ll need to request your missing mileage credit.

  • Charities
    National Foundation for Cancer Research (NFCR)

    Phone: 800-321-CURE (2873)

    Susan G. Komen for the Cure® : Miles for the Cure

    Phone: Diane Pastellides at 972-701-2035


    Phone: 877-USO-GIVE

  • Credit and debit cards
    Citibank Debit

    Address: Citibank U.S. Service Center Consumer
    PO Box 769013
    San Antonio, TX 782445-9013
    Phone: 800-627-3999
    Fax: 210-357-8607

    Citibank Domestic

    Address: Citibank Customer Service
    PO Box 6500
    Sioux Falls, SD 57117
    Consumer card: 888-766-2484
    Business card: 800-732-6000

    Diners Club

    Address: PO Box 1733358
    Denver, CO 80217
    Phone: 800-234-4034

    Royal Bank of Scotland

    Address: RBS Cards
    The Younger Building
    3 Redheughs Avenue
    EH12 9RB
    Phone: 0-800-000-600

    Sumitomo AAdvantage Card

    Address: Sumitomo Credit Service CO. LTD
    5-2-10 Shimbashi Minato-Ku
    Tokyo 105-8011
    Phone: 03-5470-7232

    Barclaycard US

    Phone: 866-928-3075

  • Financial services
    American HomeMiles by SIRVA

    Phone: 800-228-3083

    Bank Direct

    Phone: 877-839-2737

    Fidelity Investments

    Phone: 800-369-8969


    Phone: 800-780-7505

    Miles from Home by Cartus

    Phone: 866-466-3010

    Wells Fargo Home Mortgage

    Phone: 866-324-8127

  • Home services

    Phone: 800-531-5000

    Energy Plus

    Address: P.O. Box 38815
    Philadelphia, PA 19104-9728
    Phone: 866-964-5672


    Phone: 866-312-4392

    Network Solutions

    Phone: 800-375-5752

    Reliant Energy

    Address: Reliant Energy
    P.O. Box 3765
    Houston, TX 77253-3765
    Phone: 866-222-7100

  • Hotels
    Best Western

    Address: Best Western International, Inc.
    PO Box 42007
    Phoenix, AZ 85080-2007
    Phone: 800-237-8483
    Fax: 623-780-6988

    Choice Hotels

    (includes Ascend Collection, Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, Cambria Suites, MainStay Suites, Suburban Extended Stay Hotel, Rodeway Inn, and Econo Lodge)
    Address: Choice Service Center
    2697 US Highway 50
    Grand Junction, CO 81503
    Phone: 888-770-6800
    Fax: 970-257-1062

    Country Inns

    Phone: 800-456-4000 (ask to be transferred to Customer Service)

    Fairmont Hotels & Resorts
    Fiesta Americana

    Address: Reforma Lomas 155 3er piso
    Col Lomas de Chapultepec 11000
    Mexico DF
    Phone: 800-343-7821

    Hilton HHonors

    (includes Hilton, Conrad, Doubletree, Embassy Suites, Hampton Inn, Homewood Suites)
    Address: Hilton HHonors Service Center
    PO Box 9003
    Addison, TX 75001-9003
    Phone: 800-548-8690 or 972-788-0878

    Hotel Jal City

    Address: JAL Hotels Reservation Center
    JAL Hotels Company LTD
    4-11, Higashi-shinagawa 2-chome, Shinagawa-ku,
    Tokyo 140-0002, JAPAN
    Phone: 81-3-3458-3910

    Hyatt Hotels

    Address: Hyatt Gold Passport
    9805 Q Street
    Omaha, NE 68127
    Phone: 800-30-HYATT
    Fax: 402-593-9449

    InterContinental Hotels Group

    (includes Candlewood Suites, Crowne Plaza, Holiday Inn Express, Holiday Inn, Hotel Indigo, InterContinental Hotels & Resorts, and Staybridge Suites)
    Address: PO Box 30320
    Salt Lake City, UT 84130-0320
    Phone: 888-211-9874

    Langham Hotels

    Phone: 1-800-588-8141

    La Quinta

    Address: La Quinta Returns
    909 Hidden Ridge
    Suite 600
    Irving, TX 75038
    Phone: 800-642-4258

    Le Meridien Hotels

    Phone: 888-625-4988


    Address: Melia/ Guest Loyalty Programs
    800 Brickell Avenue
    Suite 1000
    Miami, FL 33131
    Phone: 800-336-3542

    Millennium Hotels and Resorts

    Address: Corporate Marketing
    Scarsdale Place, Kensington
    W8 5SR
    Phone: 866-866-8086

    New Otani

    Address: New Otani Hotels
    Hotel New Otani Tokyo
    Global Marketing Sales Office
    4-1 Kioi-cho, Chiyoda-ku
    Tokyo 102-8578, Japan
    Phone: 81-3-3221-2007 Japan
    Fax: 81-3-3221-4149 Japan

    Nikko Hotels

    Address: JAL Hotels Reservation Center
    JAL Hotels Company LTD
    4-11, Higashi-shinagawa 2-chome, Shinagawa-ku,
    Tokyo 140-0002, JAPAN
    Phone: 81-3-3458-3910

    Park Inn

    Phone: 800-670-7275 (ask to be transferred to Customer Service)

    Park Plaza

    Phone: 800-814-7000 (ask to be transferred to Customer Service)

    Preferred Hotel Group

    Address: Preferred Hotel Group
    311 South Wacker Drive, Suite 1900
    Chicago, IL 60606


    Phone: 800-333-3333 (ask to be transferred to Customer Service)

    Raffles Hotels
    Shangri-La Hotels

    Address: Shangri-La Hotels International
    5777 West Century Boulevard, Suite 1105
    Los Angeles, CA 90045
    Phone: 310-665-2000

    Starwood Hotels & Resorts

    (includes Sheraton, Four Points, Westin, W Hotels, St Regis, The Luxury Collection
    Address: Airline Retros
    PO Box 20190
    St. Thomas, ON, CA
    N5P 4H4
    Fax: 519-633-2776

    Swissotel Hotels & Resorts

    Address: WORLDHOTELS
    Attn: Marketing
    7009 Dr. Phillips Blvd., Suite 250
    Orlando, FL 32828

    Wyndham Hotels

    Phone: 866-WYN-RWDS (866-996-3426)

  • Rental cars and ground transportation

    Address: Customer Care Department
    8421 St. John Industrial Drive
    St. Louis, MO 63114
    Phone: 800-445-5664


    Address: Customer Service
    PO Box 699000
    Tulsa, OK 74169-9000
    Phone: 800-352-7900
    Fax: 918-621-4819


    Address: Budget Customer Care
    PO Box 690840
    Tulsa, OK 74169-0840
    Phone: 800-621-2844


    Phone: 212-666-6666


    Address: Attn: Frequent Flyer Cust. Svc, 8E1
    Dollar Rent a Car
    P.O. Box 33167
    Tulsa, OK 74153
    Phone: 800-800-4000

    Europcar International

    Address: Europcar UK
    1 James House
    55 Welford Road
    LE2 7AR Leicester
    Great Britain
    Phone: 877-882-8586


    Phone: USA and Puerto Rico - 800-654-2210
    Phone: Canada - 800-263-0600


    Address: Customer Care Department
    8421 St. John Industrial Drive
    St. Louis, MO 63114
    Phone: 800-CAR-RENT (800-227-7368)


    Address: Attn: Frequent Flyer Cust. Svc, 8E1
    Thrifty Car Rental
    P.O. Box 33167
    Tulsa, OK 74153
    Phone: 800-800-6080


    Phone: 800-238-3826


    Phone: 855-747-6863

    Sixt Car Rental

    Phone: 888-749-8227

  • Retail and gifts

    1800Flowers.com Customer Service - Fresh Rewards Help Desk
    Phone: 800-993-1192


    Phone: 800-SEND-FTD

    Magazine for Miles

    Phone: 800-641-3458 (Sorry, we cannot accept subscription orders at this number)


    Address: Teleflora
    P.O. Box 60910
    Los Angeles, CA 90060-0910


    Address: Vinesse Customer Support
    822 Hampshire Rd. Suite E
    Westlake Village, CA 91361
    Phone: 800-823-5527

  • Vacations and cruises
    American Airlines Cruise program

    Address: American Airlines Cruises
    2901 Sabre St Suite #100
    Virginia Beach, VA 23452
    Phone: 800-259-5642

    American Airlines Vacations

    Address: AA Vacations
    Customer Service
    PO Box 619616
    MD 5445
    DFW Airport, TX. 75261
    Phone: 800-321-2121