Building a stronger American
Creating a stronger airline for you
We’re working hard to become the greatest airline in the world, and through our integration we’re offering you more convenient schedule options, the most modern fleet of any U.S.-based airline and access to more destinations around the world with American, US Airways and our oneworld® alliance partners.
Here's what's happening now
AAdvantage loyalty program in 2015
We’ve moved to a single loyalty program by bringing Dividend Miles® members into the AAdvantage® program.
As an AAdvantage member, you'll earn miles when you fly on American, US Airways, oneworld® and partner airlines. You'll also earn miles when you shop or stay with over 1,000 other partners. Then, redeem your miles for award travel, upgrades, car rentals, hotel stays and much more. And you'll enjoy new elite upgrade benefits on both airlines.
Your travel experience
We’re excited to enhance your travel experience; together we’ll bring you new planes, an expanded global network with the most nonstop routes of any airline and a more comfortable trip. You’ll enjoy a more consistent experience when flying American Airlines and US Airways now that we’ve aligned fare classes, meal windows and baggage policies, including checked baggage fees and exemptions.
Keep in mind that for now, each airline will follow its current policies on standby travel, pets, preferred seating and some ticketing policies.
Before you travel
More lounge access
Admirals Club members (including Citi Executive® / AAdvantage® World Elite MasterCardTM cardmembers) have access to more than 50 club locations around the world. We’re also enhancing the services and amenities across our network to increase your comfort and productivity.
More destinations, more choices with the world's largest airline
Through our codeshare you can easily combine American and US Airways flights with other partner airlines to create a single itinerary when you book.
More access through our hubs
Greater options for travel between our nine hubs:
Better East Coast access on US Airways Shuttle with hourly departures between:
Our regional carriers
We expect that the regional carriers we own – American Eagle and US Airways Express – will continue to operate as distinct entities, providing seamless connection service to the new American Airlines. Although they'll operate separately for now, all regional carriers for the new American are expected to eventually fly under the American Eagle name and livery.
Learn more and read our FAQs
Some of my reservations for travel on American Airlines or US Airways have not been updated with my AAdvantage number. When will that be done?
Reservations with the earliest travel dates will be done first and those for travel further out will be worked next. You can also add your AAdvantage number to reservations yourself. Additionally, there are some cases where we may be unable to make the change for you, such as the name in the reservation not matching the name on the AAdvantage account.
If I need to make changes to a Dividend Miles award reservation, which program’s rules will apply?
Minor changes such as date/time can be made provided seats are available without requiring a new award to be claimed. More substantive changes such as changes to stopovers or origin/destination may result in the need to reinstate the previously claimed Dividend Miles award, then claiming a new AAdvantage award under the existing AAdvantage program rules.
Why doesn’t my username work on usairways.com and why I can’t add it back to my profile on aa.com?
If your username matched an account number, was all numeric or matched an email address of an existing AAdvantage member, we did not bring it over. You can now create a new unique username from your profile on aa.com.
If I had expired miles in the Dividend Miles program, but have activity in the AAdvantage program, will those Dividend Miles reactivate automatically when my accounts are merged?
Only Dividend Miles that expired between January 2013 and February 2015 with no activity between these dates could potentially be unexpired. When we merge your two accounts, if your AAdvantage activity from January 2012 - March 2015 would have prevented the miles in your Dividend Miles account from expiring, then those miles will automatically be re-instated. If you have not had activity on your AAdvantage account within 18 months prior to the Dividend Miles expired date, these miles will continue to be expired.
Since the Dividend Miles program only has elite qualifying miles and segments (no points), how will they be combined with the AAdvantage program’s EQM, EQP and EQS?
If a member has an account in both programs, American will add their Dividend Miles preferred-qualifying miles to their AAdvantage elite-qualifying miles as well as to their AAdvantage elite-qualifying points on a one-to-one ratio. That member’s Dividend Miles Preferred qualifying segments will be added to their AAdvantage elite-qualifying segments.
Can I still call the Dividend Miles elite desk for assistance or do I call the AAdvantage elite desk?
The Dividend Miles elite reservations phone numbers are still available.
When can I buy an elite status boost or renew offer in the AAdvantage program?
We’ll make this option available to eligible members shortly after the programs combine. This may take up to two weeks to allow us to assign your offer based on your Dividend Miles Preferred qualifying activity or your combined balances. Until then, boost and renew offers will be unavailable to all members, including existing AAdvantage members. Please check aa.com/elite2015 for updates.
Complimentary and 500-mile upgrades
I'm a Dividend Miles Preferred member who will become AAdvantage Gold or Platinum. When can I begin requesting upgrades on eligible American Airlines flights?
As soon as your AAdvantage account reflects your AAdvantage Gold or Platinum status, you can begin requesting upgrades on eligible American Airlines flights. You’ll receive an email from us once this is done. Just make sure your AAdvantage number is present in your reservation to request an upgrade.
I’m a non-elite status member and requested an upgrade on a Y/B fare prior to this new policy taking effect. Will you honor my request?
No, when the new policy takes effect, non-elite status members will no longer be eligible to upgrade unless they are the companion of an elite status member. Upgrade requests that are not in line with the new policy will not be processed.
Will my Dividend Miles Preferred qualifying miles earned from March 1 through the date the programs combine count towards earning 500-mile upgrades?
Yes, if you become AAdvantage Platinum or AAdvantage Gold, we will count your Dividend Miles Preferred qualifying miles toward earning 500-mile upgrades from March 1 or the date you qualified for Preferred status. Your account will be updated with this information 7-10 days after the programs are combined.
Why can a member upgrade using the complimentary and 500-mile upgrade product on flights to Hawaii on American, but not on US Airways?
For now, American and US Airways are still operating as two separate airlines and, as a result, some of the policies will differ until we have a single reservation system in late 2015.
When will AAdvantage elite status members start receiving auto-requested upgrades on eligible US Airways and American Airlines flights?
Once the programs are combined, we’ll begin auto-requesting upgrades for AAdvantage elite status members on US Airways and American Airlines flights. Please be patient, as it may take a few days to automatically request upgrades for all existing reservations for eligible customers. We will focus on reservations for more imminent travel first and will then work on those for travel further out.
American previously allowed me to use only one 500-mile upgrade to upgrade on a flight up to 551 miles. Is that changing?
With our new upgrade policy that affords complimentary upgrades for flights 500 miles and under, we simplified our pricing structure to remove the 51 mile buffer. If your flight is 1,051 miles, it will require three 500-mile upgrades when the programs combine.
Why are you discontinuing the thru flight designation for upgrade requests on American Airlines on the airport upgrade standby list?
For some time, we have received requests from our elite status members to re-evaluate the policy which gave an added bump to customers with an upgrade request who originated outside of a hub city. In the interest of providing a level playing field to all members, we have decided to discontinue the thru flight designation for upgrade requests and will only use elite status and the date/time of the original request to determine a customer’s priority on the upgrade standby list going forward.
Why don’t I see anything about my elite upgrade being requested on usairways.com?
Since upgrades for elite status members are automatically requested for all eligible US Airways flights, this information is not displayed on usairways.com, but rest assured that your upgrade has been requested. In the case when an upgrade could not be automatically requested, you will receive an email advising you of the situation.
Mileage and systemwide upgrades
When can I request an upgrade on a US Airways flight using AAdvantage miles or systemwide upgrades?
This option will become available when the programs are combined and the miles and/or systemwide upgrades have been deposited into your account beginning March 28, 2015. It will take a few days after the programs combine for the systemwide upgrades to be deposited into your account.
US Airways doesn’t allow mileage upgrade requests to be waitlisted in advance. Will that policy change to align with American when the programs combine?
No. You will not be able to waitlist for an upgrade on a US Airways flight, nor can you standby for an upgrade at the airport using a mileage award or systemwide upgrade. You will, however, be able to waitlist or standby for an upgrade on an American flight. This policy will remain different until we have a single reservations system in late 2015.
US Airways allowed Chairman’s Preferred member’s to waitlist for their electronic upgrade certificates. As an Executive Platinum member, will that apply to me if I wish to use my systemwide upgrades on US Airways flights?
No. You will not be able to waitlist for an upgrade on a US Airways flight, nor can you standby for an upgrade at the airport using a mileage award or systemwide upgrade. You will, however, still be able to waitlist or standby for an upgrade on an American flight. This policy will remain different until we have a single reservations system in late 2015.
I need to make a change to a reservation that was upgraded using my Chairman’s Preferred upgrade certificates. Who do I call to make a change?
Call US Airways to make a change to reservations upgraded with Chairman’s Preferred upgrade certificates.
I have an upgrade confirmed with one of my Chairman’s Preferred electronic upgrades certificates on a US Airways flight and need to make a change. Will my upgrade certificate be forfeit?
That depends. If we can confirm your upgrade on the new flight, then your electronic upgrade certificate is still valid. If, however, no upgrade seats are available on the new flight, your electronic upgrade will be forfeit.
If I have an AAdvantage account and a Dividend Miles account, will American combine my 2014 elite qualification activity to determine my new elite status level? What about my year-to-date 2015 elite qualification activity when the programs are combined together?
We will grant you elite status based on your combined elite-qualifying activity from 2014 and separately, for 2015 year-to-date. For example:
25,000 AAdvantage elite qualifying miles + 25,000 Dividend Miles Preferred qualifying miles = AAdvantage Platinum status thru Feb 2016
2015 YTD activity
AAdvantage elite qualifying miles of 10,000 + Dividend Miles Preferred qualifying miles of 15,000 = AAdvantage Gold status thru Feb 2017
When we combine the programs, you would receive an AAdvantage Platinum membership card valid through February 2016 in this example. Your account would also reflect the fact that you had already re-qualified for AAdvantage Gold status through February 2017.
If I have an AAdvantage account and a Dividend Miles account, and my combined Million Miler balances allow me to reach a new million mile threshold, what benefits will I receive?
When we combine the programs, all members who have reached one million miles will receive AAdvantage Gold status for the life of the program; members who have reached two million miles and above will receive AAdvantage Platinum status for the life of the program.
Will I receive AAdvantage program rewards for prior million mile thresholds that I achieved in Dividend Miles before my million mile balances were combined together?
If the combination of your Million Miler balances allows you to reach a new million mile level when the programs combine you will receive the benefits of that level. Any benefits you would have received for prior million mile levels will not be awarded. For example, if the combination of your million mile balances allows you to reach three million miles, you will receive AAdvantage Platinum status for the life of the program along with four systemwide upgrades. Any benefits you would have received for achieving one million and two million miles in the Dividend Miles program will not be awarded.
My elite status in the AAdvantage program has already been updated to reflect my new status based on my combined activity, but my award mileage balances aren’t combined yet, should I be concerned?
We’ve taken care of your elite status first to ensure you receive the appropriate elite benefits if you’re booking travel or traveling during the transition period. The process of combining accounts will take several days. Rest assured that we will move over all of your balances and we’ll send you an email once everything is combined.
Same-day flight change
What are the policies for same-day flight change?
The policies for same-day flight change are different for American and US Airways flights, learn more:
Are the benefits for the American or US Airways credit cards changing?
Yes, some of your cardmember benefits might be changing, learn more: