Our Customers

Safety And Security

Safety Management System

We continuously advance our safety and security practices to provide our customers with a travel experience that is safe, efficient and worry-free. Our safety management approach combines robust employee training with cutting-edge safety technologies and key partnerships in the public and private sectors.

Ensuring the safety of our operations begins with our Safety Management System (SMS), which encompasses processes for the identification, analysis and mitigation of risks, hazards and incidents. Developed in cooperation with the Federal Aviation Administration (FAA), American's SMS is a combination of industry best practices implemented in all of our departments and operating units. In 2012, American's SMS achieved the FAA's highest level of implementation—Level IV or Continuous Improvement.

The foundation of our SMS is our Safety Culture, which strongly influences the way we work every day. We are committed to learning from our mistakes, reporting and addressing hazards before they cause harm, and maintaining a work atmosphere where our people are treated in a just and equitable way to encourage openness and accountability.

Immediate response procedures

The safety and well-being of our customers and employees is paramount. American's security department is developing an "Immediate Response" procedure, given high-profile and public incidents of gun violence in the past few years. Although the probability of actual incidents is small, this protocol will ensure that we are prepared to proactively assess and address the actions and statements of those people who might represent a threat.

TSA PreCheck for frequent travelers

American has continued its collaboration with the Transportation Security Administration (TSA) to expand the availability of expedited security screening for a select group of frequent travelers and crewmembers who opt-in to the PreCheckTM pre-screening program. First piloted at Dallas/Fort Worth and Miami International Airports, the PreCheck program continued to grow in 2012 and is now available in 38 of American's domestic airports.