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About This Report

American Airlines Corporate Responsibility

The American Airlines 2011 Corporate Responsibility Report reflects the economic, environmental, social and governance performance of AMR Corporation, the parent company of American Airlines and its regional affiliate, American Eagle Airlines, for the 2011 calendar year. Through this report, we demonstrate how our corporate responsibility efforts tie directly to overall corporate goals and objectives, as outlined in American's strategic framework.

The report is organized by key stakeholder group: investors (profile section), customers, the environment, employees and communities. Each section includes performance highlights for the past year, disclosures on management approach as required by the Global Reporting Initiative Guidelines, performance data and narrative examples of corporate responsibility programs, activities, successes, and challenges. To the degree that information relates specifically either to American Airlines or to American Eagle, we have made that distinction in the text.

We did not seek external assurance for this report, especially in light of the restructuring process currently underway. We will revisit the decision to seek external assurance in future years.

We have published reports for many years because we believe it is important to engage with our stakeholders and provide transparent disclosures about our corporate responsibility performance. You can access our past reports, covering 2007–2010, in the Report Archives section of this site. Our most recent previous report was issued in the Spring of 2011.

We welcome your feedback on our corporate responsibility efforts. Please contact Mr. Tom Opderbeck at tom.opderbeck@aa.com with any questions or comments.

AMR Corporation, and certain of its United States–based subsidiaries, including American Airlines, Inc. and AMR Eagle Holding Corporation, on November 29, 2011, filed voluntary petitions for Chapter 11 reorganization in the U.S. Bankruptcy Court for the Southern District of New York. Throughout the restructuring process (including in December 2011) American Airlines and American Eagle are operating normal flight schedules, and our reservations, customer service, AAdvantage program, Admirals Club® lounges and all other operations are conducting business as usual. These filings have no direct legal impact on American's operations outside the United States. There has been no change in the information reported in this year's corporate responsibility report as a result of the Chapter 11 filing.

Read more about the restructuring process.