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Agency - Earned/Free Travel


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Index

Eligibility
Stopovers/Open Jaws
Booking Procedures
Travel Embargo
Ticketing
Changes After Ticketing
Award Letter Extensions
Name Changes
Pre-Reserved Seats And Boarding Passes
Upgrades
Boarding Policies
AAdvantage Miles
Infants
Appearance Requirements



 

Eligibility
U.S. travel agents must have a valid International Airlines Travel Agent Network (IATAN) card where currently employed. Agents located in Canada are required to provide a valid ACTA card or current eligibility list.

Travel is valid only on American Airlines, American Eagle®, and American Connection® flights. Travel is not valid on flights operated under a codeshare agreement with any other carrier.

Stopovers/Open Jaws
One stopover is allowed for an additional $100 USD fee. Open Jaws are allowed.

Booking Procedures
Earned/free inventory is capacity controlled. To confirm availability, the inventory can be viewed via direct access by adding the booking code to your standard city pair availability entry.

Cabin/Class of Service Inventory Code Fee
Coach/Main Cabin T $75 USD
Business Class U $75 USD
First Class Z $75 USD

Once inventory availability has been established, the Travel Agent must call the American Airlines Ticket Redemption Center (TRC) at 817-963-5522 to ticket their reservation. Travel Agents can now book their own reservations. Bookings must be made at least 24 hours prior to departure. The Travel Agent must provide the Ticket Redemption Agent with the tracking and reference number located on the top of the award letter at the time of booking.

PNRs booked in T, U, and Z inventories must be ticketed 14 days after booking or 14 days prior to departure, whichever comes first. Any PNRs that have not been ticketed within 14 days will be automatically canceled. PNRs built within 14 days of departure date will be allowed a maximum time limit of 24 hours after booking, or until 5:00 p.m. (Central time) the day prior to departure, whichever comes first. For agency-created PNRs, travel agencies should contact the American Airlines Ticket Redemption within 24 hours of booking the reservation to prevent cancellation.

Travel Embargo
Currently, there are no Travel Embargo dates for earned/free travel.


 

Ticketing
At the time of ticketing, American Airlines Ticket Redemption agents will e-ticket all free travel itineraries on American Airlines or American Eagle using a credit card, in the name of the passenger or Corporate Card, as the form of payment for all processing fees. Late fees no longer apply. Confirmation will be sent via fax or e-mail.

Customers will be instructed at the time of booking to contact the Ticket Redemption Center (TRC) prior to flight departure if they plan on canceling their ticketed reservation.  If they fail to contact an AA representative (TRC, RES), the ticket will default to NOGO status.   A No-Show fee will apply to reinstate the VCR.

Qualifying awards will be subject to a $75 processing charge for all cabins.

Cabin/Class of Service

Fee

Coach/Main Cabin

$75 USD

Business Class

$75 USD

First Class

$75 USD


Changes After Ticketing
Once ticketed, all changes must be made by calling the Ticket Redemption Center 817-963-5522.
  • Flight Date/Time change, once the ticket has been issued, a $25 USD fee will apply.
  • Routing change, once the ticket has been issued, a $100 USD fee will apply. This includes changes in connection points, nonstop to connections, connections to nonstop or co-terminal changes.

Award Letter Extensions
Ticket Redemption will not extend the validity of award letters.

Name Changes
All name changes need to be called into the Ticket Redemption Center. A $100 USD change fee will apply for all authorized name changes.

Pre-Reserved Seats And Boarding Passes
Pre-reserved seats can be assigned by American Airlines. Premium seats can be unblocked 48 hours prior to departure. Boarding passes will be issued by American Airlines at the airport on the day of departure.

Upgrades
Upgrades are not allowed.

Boarding Policies
Agency Free/Earned travel is positive space, is not removable for oversales and is eligible for denied boarding compensation.

 

AAdvantage® Miles
AAdvantage frequent flyer miles will not be accrued. AAdvantage numbers may be added to the record in order to receive the benefits included with their status (for example: bag fee waivers, priority boarding, premium seats, etc.).

Infants
On international flights (this does not include Puerto Rico), a child under two years must have a ticket issued by American Airlines. Infants traveling with an adult on a earned/free ticket between the U.S./Canada and Central, South America, TransAtlantic or TransPacific will be charged 10% of the applicable full adult fare.

Appearance Requirements

  • First/Business Class
    Well groomed, neat, clean, traditional or casual business attire appropriate for professional business office. Coats, jackets and ties not required. Women's hosiery is not required.
    • Unacceptable Attire for First Class
      Athletic footwear, bare midriff, beach clothing beach footwear, clothing with holes/ragged edges, clothing with offensive terminology/graphics, cut-off clothing, denim clothing of any kind and or any color, flip-flops, hiking/military style boots, leggings, jogging suits, micro-mini skirts, provocative/revealing clothing, sandals, sheer/see through clothing, shorts, skorts, split skirts above the knee, sweatshirts, tank tops, t-shirts, workout clothing.
  • Coach Class
    Well groomed, neat clean attire, conservative and in good taste.
    • Unacceptable Attire for Coach Class
      Bare midriff, beach clothing, beach footwear, clothing with holes/ragged edges, clothing with offensive terminology/graphics, cut-off clothing, flip-flops, leggings, micro-mini skirts, provocative/revealing clothing, sheer/see through clothing, shorts (may be worn in Coach by children age six and under), sweatshirts, tank tops, shirts, workout clothing.


 


Updated: October 8, 2013

Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.