Death Exception Ticket Change Waiver

For situations when a customer needs to reschedule their flight plans due to a death in the family, a ticket change waiver may be applicable. For a ticket change waiver, the customer must provide a copy of the death certificate at check-in on the day of departure.

The customer or the agency may call AA Reservations to rebook and reissue the ticket. Travel agencies cannot reissue the ticket and waive a ticket change.

If the death certificate is not available to present at check-in, the agency may rebook and reissue the ticket. The ticket change will apply.

The customer may request a refund of the ticket change via Passenger Refunds. For BULK/Opaque fares, a ticket change waiver does not apply so the customer should request a refund instead. Learn more about refunds related to death or illness.

Definition of Immediate Family Member

Immediate family members are: spouse, domestic partner, children, sons-in-law, daughters-in-law, grandchildren, brothers, brothers-in-law, sisters, sisters-in-law, parents, fathers-in-law, mothers-in-law, and grandparents.

Immediate family members also include: stepparents, stepsisters, stepbrothers, half-sisters, and half-brothers.

Updated Feb. 27, 2013