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Ticket Exchange to Upper Cabin Fare - Ticket Change Fee Waiver


Travel agents may process a ticket exchange to the upper cabin fare allowing the Ticket Change fee waiver using the following guidelines:

  • Ticket Change fee waiver only applies to American Airlines governed fares where American or American marketed codeshare space is upgraded.
    • Example - Any fare from a lower cabin that seats the customer in Business Class or First Class.
  • Policy applies to published and private fares. All fare rules apply with exception of charging the Ticket Change fee.
  • The Ticket Change fee is waived only when initially upgrading a fare to a higher cabin. The rules/restrictions of the higher cabin fare will apply, and any fare difference must be collected.
  • Upgrades to an outbound of a round-trip fare requires the return be recalculated to an applicable combinable return fare at the time of the exchange for the upper cabin, the Ticket Change fee is waived.
    • Example - Passenger has roundtrip ticket SR14ERY1. Two days prior to departure, the passenger upgrades the outbound segment and will pay the fare difference. The return fare component must be recalculated because the passenger no longer qualifies for the SR14ERY1 fare. The Ticket Change fee will be waived, and the difference in fare must be collected.
  • Ticket Change fee waiver does not apply to fares that do not allow changes (or cancellation/upgrade) for any reason.
  • Infants are also covered by this policy. If you have an adult upgrading using an AAdvantage® award and there is an accompanying infant who will be upgrading by paying the fare difference, the Ticket Change fee waiver will apply.
    • If the infant/child is not included in the same booking record as the accompanying adult, the booking records must be cross-referenced. Percentage shown shall be applied to the applicable adult fare.

The exchanged ticket should include the following waiver information in the IT box and the Endorsement box:

  • Waiver Code: AAWCFUPGFARE
    • Required in the IT BOX.
    • The waiver code is the information required on the ticket and supersedes all other fare rule required information.
      Example: IT - AAWCFUPGFARE
  • Endorsement Box:
    • Normal endorsement automated verbiage for fare rule.
    • The non-refundable fare ticketed when reissued to the upper cabin fare, the original non-refundable value remains non-refundable for any subsequent reissues.
    • NON-REF must be included in the endorsement box verbiage of the new ticket.

VCR EXAMPLE FOR THE TOUR CODE BOX (IT BOX):

TICKET EXCHANGE TO A NON REF UP FARE
VIRTUAL COUPON RECORD
0017313026395 NAME-SAMPLE/JUDI
TTL NBR OF CPNS- 2 DATE OF ISSUE-29OCT13 PNR-ABCDEF 29OCT13
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 AA 2452 A 15NOV LAXDFW 1250P OK LR03EFY1/WAUP OK
2O AA 2407 V 25NOV DFWLAX 715A OK VR07EFY1 OK

FARE USD 758.13 TAX 56.87US TAX 7.80ZP TAX 14.00XT
TOTAL USD 836.80
FARE CALC LAX AA DFW488.37AA LAX269.76USD758.13END ZPLAXDFW X
T5.00AY9.00XFLAX4.5DFW4.5
FCMI-0
FORM OF PAYMENT-A/C 235.00
FOP-CHECK
DATE OF ISSUE-29OCT13 ISSUED AT-LAX WXXX A00
ARC/IATA NBR-9999999
EXCH-0017313026381/12
EXCH- FOP-EFCK
ORIG TICKET NBR-0017313026381 DATE/PLACE OF ISSUE-29OCT13/LAX
ENDORSEMENTS/RESTRICTIONS-
NOREF/NOENDORSE/NO SVCCHG/CXL BY FLT TIME OR NOVALUE

IT-AAWCFUPFARE
REMARKS-

ENTER VCR*CALL TO DISPLAY COUPON DETAILS
ENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARY

TICKET EXCHANGE TO A REFUNDABLE UP FARE
0017313026399 NAME-SAMPLE/TERRY
TTL NBR OF CPNS- 2 DATE OF ISSUE-29OCT13 PNR-GNMOOO 29OCT13
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 AA 2424 F 08NOV LAXDFW 700A OK FA2AA OK
2O AA 2407 Q 12NOV DFWLAX 725A OK Q7NAA3N1 OK

FARE USD 1758.14 TAX 131.86US TAX 7.80ZP TAX 14.00XT
TOTAL USD 1911.80
FARE CALC LAX AA DFW Q27.91 1658.60AA LAX71.63USD1758.14END Z
PLAXDFW XT5.00AY9.00XFLAX4.5DFW4.5

FCMI-0
FORM OF PAYMENT-A/C 1705.00
FOP-CHECK
DATE OF ISSUE-29OCT13 ISSUED AT-LAX WXXX A00
ARC/IATA NBR-9999999
EXCH-0017313026382/12
EXCH- FOP-EFCK
ORIG TICKET NBR-0017313026382 DATE/PLACE OF ISSUE-29OCT13/LAX
ENDORSEMENTS/RESTRICTIONS-
NONREF/SVCCHGPLUSFAREDIF/CXL BY FLT TIME OR NOVALUE

IT-AAWCFUPFARE
REMARKS-

ENTER VCR*CALL TO DISPLAY COUPON DETAILS
ENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARY

NOTE: When the agency applies a non-refundable ticket to an upper cabin fare, the agency cannot process a refund of the non-refundable to an MCO and the refundable portion to the FOP. The ticket is non-refundable; however, there may be situation that makes the customer eligible for the refund. As an example, a customer may want a refund due to a schedule change of 61-120 minutes that may qualify for a refund and must be processed by American Refunds only. Refer to the Refunds section.



 


Updated November 20, 2013

Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.