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External Reservation Handling Charge


The External Reservation Handling Charge applies for changes to tickets originally purchased through external ticketing sources, including any traditional agency, Internet travel site and if the customer ticketed through another airline, including oneworld® and codeshare carriers. Customers who purchased tickets directly from American Airlines via aa.com, telephone reservations, airport ticket offices and Travel Centers are not assessed the External Reservation Handling Charge.

Note: Airport personnel refer to this handling charge as an Airport Service Charge and not an External Reservation Handling Charge. American airport staff will follow the same guidelines for assessing the charge when an itinerary change is made to an external reservation at the airport. Airport (ATO) and Travel Center charges are shown below.

American airport (ATO) or American Travel Center staff will not collect the charge for making seat assignments. The charge for making seat assignments directly with American Reservations is $25.00 for tickets purchased through non-American locations.

Tickets originally purchased through external ticketing sources in the U.S. (including Puerto Rico and U.S. Virgin Islands) and Canada:

Tickets changed / exchanged in

Through American Reservations

At an American ATO/Travel Center

 

 

 

 

Charge

Charge

 

 

 

U.S.

USD 25

USD 35

Canada – purchased in U.S.

Canada – purchased in Canada

USD 26

USD 25
Converted to CAD at current rate of exchange

USD 36

CAD 26

Europe (except Switzerland)

EUR 30

EUR 30

 

 

 

Switzerland

CHF 40

CHF 40

U.K.

GBP 30

GBP 30

Outside the U.S./Canada, U.K. and Europe

USD 35
Converted to local currency at current rate of exchange

USD 35
Converted to local currency at current rate of exchange

Tickets originally purchased through external ticketing sources in the U.K. and Europe:

Tickets changed / exchanged in:

Through American Reservations

At an American ATO/Travel Center

 

 

 

 

Charge

Charge

 

 

 

U.S.

USD 25

USD 35

Canada

USD 26

CAD 36

Europe (except Switzerland)

EUR 30

EUR 30

Switzerland

CHF 40

CHF 40

U.K.

GBP 30

GBP 30

Outside the U.S./Canada, U.K. and Europe

USD 25
Converted to local currency at current rate of exchange

USD 35
Converted to local currency at current rate of exchange

The charge applies to:

  • Voluntary itinerary changes processed by American Reservations centers and at airport ticket offices (ATO) and American Travel Centers (TC) for U.S./Canada/U.K./Europe point of sale tickets originally purchased through traditional travel agencies, online travel agencies and other airlines, including oneworld and codeshare partners
  • Domestic and international itineraries
  • "Floating VCRs" which are VCRs that are no longer associated with an active PNR
  • Changes involving a fare where no change charge/penalty is applicable and there is no difference in fare, as would be the case with many Unrestricted fares
  • Assigning or changing seat assignments for those customers who purchase tickets through a ticketing source other than American or aa.com (This charge is not collected by American airport staff or American Travel Centers).

The charge does NOT apply to:

  • Tickets purchased from American via aa.com, American Reservations and ATO/TC locations
  • AAdvantage® Executive Platinum members and anyone traveling in the same PNR of the AAdvantage Executive Platinum member
  • AAirpass® tickets
  • Involuntary itinerary changes, i.e. schedule changes and off-schedule operations
  • Customers ticketed using a government or military fare
  • Customers completing an upgrade
  • Same Day Confirmed Flight Changes
  • Agency earned/free and reduced rate tickets that are booked and ticketed by the American Ticket Redemption Center
  • American Transportation Vouchers may only be used as payment if there is a difference in fare

Frequently Asked Questions:

Why is American charging this charge?
This charge applies to reservations that were originally sold by third parties and is reflective of the handling required in changing an externally created reservation. Charges of this type are commonly assessed by most agencies when changes are made after ticketing.

Does the charge apply to AAirpass transactions?
No. While AAirpass reservations may be booked by travel agencies, they are queued to American for ticketing. Since agencies do not issue the initial ticket, the charge does not apply.

Does the charge apply to Same Day Confirmed Flight Change transactions?
No. Same Day Confirmed Flight Change transactions must be handled by American Reservations or at airport self-service machines or ticket counters, so the charge does not apply.

Does the charge apply if American revalidates rather than reissues the agency ticket?
Yes. The charge applies to voluntary changes, regardless of whether American revalidates or reissues the ticket.

Once American reissues the ticket, will the charge apply to any subsequent reissues?
No.  

Does the charge apply to tickets purchased on aa.com?
No. The charge does not apply to tickets purchased directly from American, via aa.com, American Reservations, or ATO/TC.

If American changes the itinerary, will the charge apply?
No. The charge applies to voluntary changes and will not be applied when American has a schedule change or cancellation.  

Does this charge replace the ticket change charge?
No. Customers who wish to change and confirm their itinerary must follow the applicable fare rules and pay any associated change charges and add collects, in addition to the External Reservation Handling charge.  

If the travel agency is closed, will American waive the charge?
No. The charge is based on the type of transaction involved and is independent of the agency hours of operation. Customers may choose to wait to speak with their travel agent.  

Will the charge be assessed separately on the customer's credit card statement?
If the change is made via American Reservations, the charge will be assessed separately.
For changes made at the ATO/TC, the charge will be included in the total amount charged to the credit card.

Will American accept an agency MCO as form of payment for the charge?
Yes.



 


Updated Oct. 30, 2013



Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.