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September 2012 News


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9/27/2012 Codeshare AA*/LA (LAN) – Bookings Resume
9/19/2012 Codeshare AA*/LA - No New Bookings
9/17/2012 Lan (LA) – AA*/LA Codeshare Bookings
9/12/2012 Delays In Customer Refunds
9/11/2012 Lan (LA) Airlines Bookings/Migration
9/06/2012 Carry-On Baggage Enforcement
9/05/2012 Lan (LA) Airlines Bookings

Codeshare AA*/LA (LAN) – Bookings Resume
Update: 27Sep12

Effective immediately, all AA*/LA flights (operated by LAN Airlines) are now open for sale up through Nov. 15, 2012. All AA*/LA flights (operated by LAN Airlines) from Nov. 16, 2012, and beyond remain closed until further notice. We will update you when the migration is complete so that you may assist your customers. Thank you for your patience.

Codeshare AA*/LA - No New Bookings
Update: 19Sep12

Effective immediately and until further notice, no new codeshare bookings may be created for AA*/LA, AA*/XL, and AA*/LP flights. This includes newly created bookings as well as making changes to previously created/ticketed PNRs. Please advise customers that we are unsure when the booking restriction will be lifted, but that we hope to have it resolved quickly. Thank you.

Lan (LA) – AA*/LA Codeshare Bookings
Update: 17Sep12

The schedule synchronization has been completed for all AA*/LA flights, and these flights are now available for sale.

Delays In Customer Refunds
Update: 12Sep12

American Airlines Refunds on or between 8/21/12 through 9/4/12 experienced a technical issue. The technical issue resulted in the e- ticket (ETR) showing RFND status, but the credit was not officially transferred to the credit card company.

For those customers who may inquire about their refund, their credit should show on the credit card by Thursday, September 20, 2012. We value our customers and apologize for any inconvenience this may have caused.

Lan (LA) Airlines Bookings/Migration
Update: 11Sep12

LAN Airlines (LA) completed migration to their new computer system over the weekend. All LAN (LA) prime, Lan Ecuador (XL), and Lan Argentina (4M) flights are now re-opened for sale. Due to schedule synchronization all AA*/LA flights will continue to remain closed for sale until further notice.

Carry-On Baggage Enforcement
Update: 06Sep12

As a reminder for all our customers boarding an American Airlines flight, American Airlines will strictly enforce the carry-on baggage policies. The AA FAA approved carry-on baggage allowance, applies for any oversize and/or excess carry-on bag discovered on board one of our aircrafts by the FAA is considered an occurrence and is subject to a large fine.

All AA personnel at the gate will be using the Bag Sizer to determine if any item exceeds the allowance and must be checked. In this case the customer is required to pay the checked bag charge at the gate.

Due to high carry-on volume and limited overhead space, customers may need to check their carry-on bag at the gate. In this case, the customer will not be required to pay the checked bag charge when it is checked at the gate provided the bag met the required carry-on size and quantity limitations.

If the carry-on bag is checked, the customer will need to pick-up the bag from baggage claim at the final destination (if the customer is making a connection to their final destination, the bag will be connected also).

For additional information on baggage allowance you may refer to our reference Carry-On Allowance carry-on baggage allowance or contact AA Reservations.

Lan (LA) Airlines Bookings
Update: 1200CT/05SEP HDQMM6

LAN Airlines (LA) will be migrating to a new computer system this weekend. In an effort to avoid possible customer service issues, effective immediately and until further notice, no new bookings may be created on LA. This includes AA* /LA (operated by LA) as well as LA prime flight for revenue bookings. Please advise your customers that voluntary changes are not permitted until the migration is complete. We will update you when the migration is complete so you may assist your customers.



 


Updated: April 8, 2013

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