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Helsinki (HEL) – Strike Warning - Travel Notice Exception Advisory


Helsinki (HEL) – Strike Warning – Travel Notice Exception Advisory

Issued: 07Nov13
Revised: 14Nov13 (updated Ticket Issued on/Before November 14, 2013)
Revised: 15Nov13 (Dates of Impacted Travel revised)

Due to Helsinki (HEL) – Strike Warning Travel Notice, American Airlines and Finnair offer customers the convenience to change their plans.

States/Cities Affected: HEL
Tickets Issued On/Before: November 14, 2013 ( was November 07, 2013)
 
Dates of Impacted Travel: November 15 - 16, 2013 (was November 15 - 23, 2013)
Note: Changes allowed to Return Flight Only.
Not valid on wholly unused tickets.
 
New Travel Dates: November 8 – 13, 2013
November 26 – December 15, 2013
NOT ALLOWED – November 14 – 25, 2013
 
Tickets to be reissued on/before December 15, 2013
Waiver Code: AATN110713N
Inventory Requirements:

Book same cabin, lowest inventory

Origin/Destination/Stopover Changes (Connection Cities may always be changed) Not Allowed
Refund of Tickets: No
Number of Ticket Changes: 1
Applicable to Travel On: American Airlines / American Eagle / American Connection® Finnair / AA*/AY
Issued On: AA 001 ticket stock

Affected Area(s) T/From:

  • Helsinki, Finland  (HEL)

Reissue Policy Information


American will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

  • Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines
  • The first departure flight is more than 3 hours away
  • Customer has not checked in (passenger may cancel flight to remove check-in)
  • One change is permitted under this policy without penalty fees or Change Fee
  • Tickets can only be reissued by the agency that originally issued the ticket

Applicable Dates

  • Tickets Issued on/before: November 14, 2013 ( was November 07, 2013)
  • Dates of Impacted Ticket Travel: November 15 – 16, 2013 (was November 15 - 23, 2013)
    • Note: Changes allowed to Return Flight Only.  Not valid on wholly unused tickets.
  • New Travel Date: November 8 – 13, 2013 and November 26 – December 15, 2013
    • NOT ALLOWED – November 14 – 25, 2013

Change to Origin/Destination

Changes to origin/destination are not permitted for the travel notice. Any changes made to origin/destination all fare rules apply. If the new price is lower than original ticket, you must refund the difference to a MCO

Applicable Booking Class


All fare rules apply with the exception of the following:
  • Changes to the outbound flight are not permitted
  • Minimum/Maximum Stay requirement waived
  • Change Fee waived

Rebook permitted as indicated below:

BOOK SAME CABIN, LOWEST INVENTORY

If new travel occurs November 8 – 13 or November 26 – December 15, 201, rebook same inventory as originally ticketed. If original inventory is not available rebook lowest inventory available in the same ticketed cabin. Advance Purchase and Ticket Change restrictions are waived. Refer to Exceptions to Fare Rules

Travel may not be rescheduled for November 14 – 25, 2013.

Note: If customers are unable to rebook or reissue their ticket within the dates provided, they can cancel their reservation and use the remaining value of the ticket towards the purchase of a new ticket; all rules and restrictions apply.  Travel must still meet all rule provisions of the ticketed fare including maximum stay.

Required Documentation for Reissue

PNR must be documented with the following OSI message:

  • 4OSI AA REISSUE PER HEL STRIKE WARNING TRAVEL NOTICE NOV2013

IT Box and Endorsement Box entry:

  • IT Box must be notated with the applicable waiver code:
  • Endorsement Box must be notated with the applicable Travel Event Name
    • The Travel Event Name is the only required verbiage in the Endorsement box if the new ticket and supersedes all other information.

      Example: Winter Storm Alpha

Future Travel Rebooking Options that are after the Travel Event

  • Customers who reschedule their reservation for travel after December 15, 2013, and are able to reissue no later than December 15, 2013, may be subject to any applicable additional fare for their new itinerary, however, the change fee will be waived. In addition, PNR must be documented with OSI and the applicable waiver code AATN110713E and documented ticket as noted below.
  • EXAMPLE:
    • OSI RESCHEDULED AATN110713E
    • IT BOX: AATN110713E
    • Endorsement Box: Indicate the Travel Event Name
      • Example. Winter Storm Alpha
  • Please note for tickets reissued after December 15, 2013, change fees will apply

Refund Policy Information

For Revenue/Published Fares follow the guidelines below:


If a customer's flight is not cancelled due to the Travel Notice – Helsinki (HEL) Strike Warning event, and no other alternate flights are acceptable, a refund is not permitted by the Travel Agency.

A non-refundable fare may be eligible for refund by American Airlines only due to a flight delay depending upon the length and impact of the delay or a partially used ticket and must be submitted online to Travel Agency – Travel Notice Exception Refund Request.

  • In the Email Subject category, on the drop down menu select Travel Agency – Travel Notice Exception Refund Request
  • In the Comments/Questions category, you should indicate TRAVEL ADVISORY- NAME OF EVENT/DATE and any other pertinent information for the refund request. 
  • Please disregard the "Note" indicated on the form and do not select "Request Refund"

When completed click Send Email

Email Form

 

This form is applicable for U.S. and Canada based agencies only.

IATA agencies must submit a Refund Application (RA) through BSPLink for a flight delay depending upon the length and impact of the delay or for a partially used ticket.


Length Of Delay

American to Refund To Voucher

American to Refund To Original Form Of Payment

If non-stop to connecting flight (No length of Delay required)

-

Yes

If impacted by a schedule change that results in the change of operating carrier and elects not to travel on the new operating carrier   Yes

0 - 30 minutes

Agency may not re-accommodate to an alternate flight time or to an alternate date of travel unless the schedule change results in a misconnection.

No

No

31 - 60 minutes

No

No

61 - 120 minutes

Yes

Non-Refundable: No

Refundable with a cancellation fee: may refund to orig form of payment (FOP) minus the cancellation fee

121 minutes or greater

Yes

Yes



For BULK/OPAQUE Fares follow the guidelines below:
  • If a fares basis code contains BULK CODES
  • If the ticket is issued as BT (zero fare ticket)

Length Of Delay

BULK/OPAQUE Ticket Refund To MCO

BULK/OPAQUE Ticket Refund To Original Form Of Payment

If non-stop to connecting flight (No length of Delay required)

-

Yes

  • ARC/BSP Waiver Code: BULKRULE24080
  • If impacted by a schedule change that results in the change of operating carrier and elects not to travel on the new operating carrier  

    Yes

  • ARC/BSP Waiver Code: BULKRULE24080
  • 0 - 30 minutes

    Agency may not re-accommodate to an alternate flight time or to an alternate date of travel unless the schedule change results in a misconnection.

    No

    No

    31 - 60 minutes

    No

    No

    61 - 120 minutes

    Yes

    MCO Endorsement box: BULKRULE24080

    Non-Refundable: No
    Refundable with a cancellation fee: may refund to orig form of payment (FOP) minus the cancellation fee

  • ARC/BSP Waiver Code: BULKRULE24080
  • 121 minutes or greater

    Yes

    Yes

  • ARC/BSP Waiver Code: BULKRULE24080
  • Note: Change Fee does not apply to BULK/OPAQUE tickets.

    As a reminder, if customer elects to cancel their reservation and use the value of the ticket toward the purchase of a new ticket outside the Travel Notice dates; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance.

    En Route/Diversion

    Connecting customers' en route to the above-listed destination or whose flights are diverted will have the option to return to their original departure city and rebook travel to alternate future dates.

    If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at prefunds.aa.com.

    Additional Information

    • Bulk/Opaque Fare tickets must be referred to original issuing agent.
    • Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact American Airlines.
    • Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or Change Fee.
    • Please ensure the above procedures are accurately followed to prevent debit memo issuance.

    Resources


    American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and AA.com/Agency Reference. Please check these sources frequently for the most up to date information.

    • AA.com/Agency Reference: Select Travel Notice Exception Policy - Travel Agency Guidelines
    • Visit AA.com and navigate to AA News and Offers to view current travel notices.
    • Contact your Sales Support Center 800-621-8489 or American Airlines Reservations 800-433-7300 (U.S. and Canada) or for Reservations outside the U.S. and Canada, please see our Worldwide Reservations Numbers page. American Airlines encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit AA.com.

    Groups


    Group reservations must be changed by AA Group & Meeting Travel.

    Information contained on this web site is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.



     


    Updated: 15Nov13

    Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.