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Network System Outage – Exchange Exception Advisory


Network System Outage – Exchange Exception Advisory

Issued: 16Apr13

Updated: 17Apr13 – extended travel impact date./extended new travel date

Due to the Network System Outage, American is allowing the Travel Agency to assist the customers in changing their travel plans.

States/Cities Affected:

System Wide

Tickets Issued On/Before: April 16, 2013
Dates of Impacted Travel: April 17, 2013 (was April 16, 2013)
New Travel Dates: April 17 - 19, 2013 (was April 17 – 18, 2013)
Waiver Code: AASYS041613
Inventory Requirements: Inventory Control
Origin/Destination/Stopover Changes (Connection Cities may always be changed): Yes

Refund of Tickets:

Refer to - Network System Outage-Refund Exception Policy

Number of Ticket Changes:

1

Applicable to Travel On:

American Airlines / American Eagle / AmericanConnection®

Issued On:

AA 001 ticket stock

Reissue Policy Information



American will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:
  • Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines
  • The first departure flight is more than 3 hours away
  • Customer has not checked in (passenger may cancel flight to remove check-in)
  • One change is permitted under this policy without penalty fees or Change Fee
  • Tickets can only be reissued by the agency that originally issued the ticket
Applicable Dates
  • Tickets Issued on/before: April 16, 2013
  • Dates of Impacted Ticketed Travel: April 17, 2013 (was April 16, 2013)
  • New Travel Date: April 17 - 19, 2013 (was April 17 – 18, 2013)
Change to Origin/Destination
Changes to Origin / Destination are permitted and subject to additional collection of fare for the new itinerary; waiving the Change Charge
  • Change must be made by the date noted for the Exchange Exception Policy
  • Book requested itinerary at current applicable fare
  • If the new fare is higher than the originally ticket fare, the difference in fare will be collected.
  • If the new fare is lower than the originally ticketed fare, a refund/residual of the fare difference may be issued back in the form of an MCO
  • Ticket Change restrictions are waived
  • Must be reticketed on/before original ticketed date of departure
Applicable Booking Class
All fare rules apply with the exception of the following:
  • Advance Purchase requirement waived
  • Minimum/Maximum Stay requirement waived
  • Change Fee waived
  • When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service (inventory).
Rebook permitted as indicated below:
INVENTORY CONTROL LEVEL
  • If new travel originates April 17 - 18, 2013, rebook in same class of service (inventory) as originally ticketed. If same class (inventory) is not available, but G class (inventory) is available, may book lowest available class (inventory) in the same cabin. If ticket inventory or G inventory are not available a higher class of inventory will result in a new fare for inventory booked and the difference must be collected. Advance Purchase and Ticket Change restrictions are waived. See exception to fare rules above.

Note: If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance. Please note for tickets reissued after April 18, 2013. Change Fee will apply.

Required Documentation for Reissue
PNR must be documented with the following OSI message:
  • 4OSI AA REISSUE PER NETWORK SYS OUTAGE APR2013
IT Box and Endorsement Box entry:
  • IT Box must be notated with the applicable waiver code:
    • Waiver code AASYS041613 for rebooking cabin to cabin (e.g. Coach to Coach)
  • No other information is required in the IT Box, The waiver code supersedes all other information
  • Endorsement Box must be notated with the applicable waiver code
    • (for example: AASYS041613 OR AASYS041613C)
Future Travel Rebooking Options that are after the Travel Event
  • Customers who reschedule their reservation for travel after April 18, 2013, and are able to reissue no later than April 18 2013, may be subject to any applicable additional fare for their new itinerary, however, the change fee will be waived. In addition, PNR must be documented with OSI and the applicable waiver code AASYS041813E and documented ticket as noted below.
  • EXAMPLE:
    • OSI RESCHEDULED AASYS041613E
    • IT BOX: AASYS041613E
  • Please note for tickets reissued after April 18, 2013, change fees will apply

Refund Policy Information


Refer to Network System Outage-Refund Exception Policy

Additional Information
  • Bulk/Opaque Fare tickets must be referred to original issuing agent.
  • Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact American Airlines.
  • Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or Change Fee.
  • Please ensure the above procedures are accurately followed to prevent debit memo issuance.

Resources

American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and AA.com/Agency Reference. Please check these sources frequently for the most up to date information.


Groups

Group reservations must be changed by AA Group & Meeting Travel.



 


Updated: 16Apr13/ Revised:17Apr13

Information contained on this website is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.