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ORD-YOW Suspension of Service - Schedule Change


Issued: 01Nov13

City Reason American Airlines Protection
Agency Procedure for Discontinuation of Svc - YOW
Revenue/Published and BULK/OPAQUE FARE
ENDORSEMENT BOX POLICY

ORD-YOW

ORD-YOW
 Discontinuation of service effective January 8, 2014

Protection is only for customer traveling on or after January 8, 2014

Protection Options for Revenue/Published and  Bulk/Opaque Fare Tickets:

American (AA) Protection Option:
U.S. to/from ORD

  • Protect on American from original origination to/from ORD using the same inventory as originally ticketed. If the original ticketed inventory is not available, may book lowest available inventory in the same ticketed cabin.

United Airlines (UA) Protection Option:

ORD to/from YOW

  • Protect on UA ORD to/from YOW using the grid below”
  • Required Inventory by Cabin
    • If unable to book the specific inventories per the grid below a fare difference applies

Original American Inventory

Book United Airlines (UA)  Inventory as:

F / P / J

Not applicable - refund only

Y

Confirm in Q
If Q not available, book H
If H not available, book U
If U not available, book E
If E not available, book M
If M not available, book B
If B not available, Y

If Q, H, U, E, M, B or Y is not available, select an alternate flight

B

Confirm in Q
If Q not available, book H
If H not available, book U
If U not available, book E
If E not available, book M
If M not available, book B
If Q, H, U, E, M or B is not available, select an alternate flight

H

Confirm in Q
If Q not available, book H
If H not available, book U
If U not available, book E
If E not available, book M

If Q, H, U, E or M is not available, you must select an alternate flight

K

Confirm in N
If N not available, book G
If G not available, book K
If K not available, book L
If L not available, book T
If T not available, book S
If S not available, book W
If W not available, book V
If V not available, book Q
If Q not available, book H
If H not available, book U
If U not available, may book E
If no N, G, K, L, T, S, W, V, Q, H, U or E available, select an alternate flight

M or L

Confirm in N
If N not available, book G
If G not available, book K
If K not available, book L
If L not available, book T
If T not available, book S
If S not available, book W
If W not available, book V
If V not available, book Q
If Q not available, book H

If no N, G, K, L, T, S, W, V, Q or H available, select an alternate flight

W

Confirm in N
If N not available, book G
If G not available, book K
If K not available, book L
If L not available, book T
If T not available, book S
If S not available, book W
If W not available, book V
If V not available, book Q

If no N, G, K, L, T, S, W, V or Q available, select an alternate flight

V

Confirm in N
If N not available, book G
If G not available, book K
If K not available, book L
If L not available, book T
If T not available, book S
If S not available, book W
If W not available, book V

If no N, G, K, L, T, S, W or V, available, select an alternate flight

G or S

Confirm in N
If N not available, book G
If G not available, book K
If K not available, book L
If L not available, book T
If T not available, book S
If S not available, book W

If no N, G, K, L, T, S or W, available, select an alternate flight

N, Q or O

Confirm in N
If N not available, book G
If G not available, book K
If K not available, book L
If L not available, book T
If T not available, book S

If no N, G, K, L, T or S, available, select an alternate flight

T

Confirm in N
If N not available, book G
If G not available, book K
If K not available, book L

If no N, G, K or L available, select an alternate flight

  • Waiver Code Required in IT BOX
    • AAYOWSUSP

Note: The waiver code is the only required documentation and supersedes all other verbiage that is required on the new ticket

  • OSI message:
    • OSI UA INVOL REROUTE AA CNLD ORDYOW
New ticket must be annotated:

AA PROTECT YOW

This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed

Reissue: New ticket will have the same fare/fare basis as original ticket

Penalty: Change fee does not apply

 

 

Group Tickets
You must contact Group and Meeting Travel or the Meeting Service desk for assistance

 

 

 

Award Tickets:
You must contact AAdvantage® directly for assistance:

 

SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST

Type of Fare

 

Agency Procedure for Discontinuation of Svc - YOW

Revenue/Published and BULK/OPAQUE FARE

OSI FIELD DOCUMENTATION

Revenue/Published Fare Tickets:

Travel agencies may refund Revenue/Published fare tickets only per the criteria:

 

Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for the Ottawa (YOW)    discontinued service and there are no other AA flights servicing the market.

  • Refundable tickets will be refunded to the original form of payment (FOP).
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:

  • Waiver code: AAWITHDRAWAL

Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI AA CITY WITHDRAWAL/DATE

NOTE:
Date is the original flight date.

Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria:

 

If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.

If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.

  • Refer to BULK CODES  for ticket qualification
  • If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.

    • Refundable tickets will be refunded to the original form of payment (FOP)
    • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
    • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:

  • Waiver Code: BULKRULE24080
Note: Change fee does not apply

PNR must be documented with the following OSI message:

4OSI BULKFARE CITY WITHDRAWAL/DATE

NOTE:
Date is the original flight date.


 




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