Some PNRs containing flights operated by Chautauqua Airlines as AmericanConnection with travel on/after August 27, 2013 were affected by the schedule change issue. Flights were initially rebooked on other service to/from the affected cities or may have been WK'd if no other service was available. The reaccomodation process within schedule change did not run on the newly reinstated flights, therefore customers should be manually reaccommodated.
American Airlines is working to reaccommodate the customers on their original flights. We are also implementing the following process to allow travel agencies to reaccommodate affected customers.
American Airlines/American Eagle has a Schedule Change - AA Flights
Travel Agents may rebook new Itinerary for Customer
NOTE: If the AA flight delay is within 30 minutes prior to or after the original departure the Travel Agents may not reaccommodate to an alternate flight time or alternate date of travel unless the schedule change results in a "misconnect".
If a schedule change for a wholly AA Prime Itinerary is for FLIGHT NUMBER ONLY (BRD/OFF and RBD are the same), the Travel Agent may not reaccommodate to an alternate flight time or request a refund. The ticket will not have to be reissued.
Travel Agents may rebook new itinerary:
- For the same travel dates, origination/destination, inventory, fare, and fare basis as originally ticketed.
- If original inventory is not available may book an AA flight next lowest available inventory, same cabin, up to and including K inventory.
- May select an alternate flight wholly AA/AA* maintaining same inventory, origin/destination.
New ticket must be annotated in the endorsement box:
AA SKED CHG ISSUE
This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.
All other schedule changes will follow normal Schedule Change-Rule 240/80-Schedule Irregularity procedures.