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SJU - Caribbean - Reduction of AA Service


Update 07Mar13
Revised: 08Mar13
Revised: 27Mar13 – update to PTP/FDF and refund process

City Reason

AA Protection - AA (001) tickets:
Agency Procedure for Reduction of
AA Svc
- SJU

Revenue/Published and BULK/OPAQUE FARE

ENDORSEMENT BOX POLICY

SJU-Caribbean

SJU – Caribbean – Reduction of AA service between SJU and the destinations noted below effective April 1, 2013

  • Ticket must have been issued on/before October 26, 2012
  • Protect end date is December 31, 2013

Protection Options for Revenue/Published and Bulk/Opaque Fare Tickets:

AA Protection Option:

  • May protect on AA via MIA for the following cities:
    • St. Thomas, VI (STT)
    • St. Croix, VI (STX)
    • Point-à-Pitre, Guadeloupe (PTP) on Saturdays only*
    • Fort de France, Martinique (FDF) on Saturdays only*
  • May book lowest available inventory in the same cabin as ticketed.
    • If a seat in the ticketed AA cabin of service is not available, an alternate flight must be selected
  • May not book on Hyannis operated by Cape Air
  • May not book on Cape Air (9K)

Point-à-Pitre, Guadeloupe (PTP)/ Fort de France, Martinique (FDF) Protect unacceptable to passenger:

  • May book an alternate flight at an applicable fare
  • May book a ferry boat to SJU
  • Keeping the AA flight from SJU as ticketed
  • Partial Refund for the unused coupon applies. See refund information below


BB (Seaborne Airlines) Protection Options:

  • The following impacted cities may be protected on BB:
    • Tortola, British Virgin Islands (EIS)
      • Exception: Passengers originally booked between SJU and Tortola (EIS) may be offered the option to travel between SJU and Virgin Gorda (VIJ) direct at the same ticketed fare.
    • Virgin Gorda, British Virgin Islands (VIJ)
    • Melville Hall, Dominica (DOM)

Original AA Inventory

Book BB Inventory

Y, B, H, K

Y
If Y is not available, you must select another flight

M, L, W

O
If O is not available, you may book R

V, G, S

R
If R is not available, you may book O

N, Q, O

G
If G is not available, you may book R

BT - Bulk Ticket

G
If G is not available, you may book R

IT -

G
If G is not available, you may book R

  • Document PNR with Other Service Information (OSI)
    • 4OSI INDICATE THE CUSTOMER CONTACT PHONE NUMBER
    • 4OSI SJU AA/BB PROTECT AGREEMENT
New ticket must be annotated:

AA PROTECT SJU

This is the only annotated verbiage required on the New ticket and supersedes the required verbiage for the fare ticketed

Reissue: New ticket will have the same fare/fare basis as original ticket

Penalty: Change fee does not apply

Award Tickets:

You must contact AAdvantage® directly for assistance:

SCHEDULE CHANGE - UNACCEPTABLE TO CUSTOMER
REFUND REQUEST

Type of Fare

 

Agency Procedure for Reduction of AA Svc - SJU

Revenue/Published and BULK/OPAQUE FARE

OSI FIELD DOCUMENTATION

Revenue/Published Fare Tickets:

Travel agencies may refund Revenue/Published fare tickets only per the criteria:

NOTE: If the Travel Agents Revenue ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

 

WHOLLY UNSUED NON-REFUNDABLE TICKET(S)

  • Travel agents may refund a wholly unused non-refundable ticket(s) via the ARC/IAR REN or BSP Refund Authorization Request template for SJU- Reduction of AA service for the following cities where there are no other AA flights acceptable:
    • St. Thomas, VI (STT)
    • St. Croix, VI (STX)
    • Tortola, British Virgin Islands (EIS)
    • Virgin Gorda, British Virgin Islands (VIJ)
    • Melville Hall, Dominica (DOM)
    • Point-à-Pitre, Guadeloupe (PTP)
    • Fort de France, Martinique (FDF)
  • Refundable tickets will be refunded to the original form of payment (FOP).
  • Refundable tickets that have a cancellation penalty fee will be refunded to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable tickets will be refunded to original form of payment (FOP), penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund Authorization Request template (BSP) must reflect:

  • Waiver code: AAWITHDRAWAL

Note: Change fee does not apply

PARTIAL USED NON-REFUNDABLE TICKETS FOR SJU REDUCTION OF SVC:

REVENUE/PUBLISHED FARE ONLINE REFUND REQUEST FORM:

Submit the online refund form for Schedule Change-Rule 240/80 non-refundable. Please disregard the "Note" indicated on the form and do not select "Request Refund." This form is applicable for U.S. and Canada based agencies only.

  • To access the form, go to Schedule Change-Rule 240/80 Online Refund. This form is applicable for U.S. and Canada based agencies only.
  • In the Email Subject category, on the drop down menu, select Travel Agency – Schedule Change/Irregularity Refund Request.
  • In the Comments/Questions/Concerns category, you should indicate the following: SJU REDUCTION OF SVC PROTECT. Also indicate the city that is affected, such as PTP or FDF, for the refund request.
  • When completed, click Send Email.
PNR must be documented with the following OSI message:

4OSI IT CITY WITHDRAWAL/DATE

NOTE:
Date is the original flight date.

Bulk/Opaque Fare Tickets:
Travel agencies may refund BULK /OPAQUE TICKETS ONLY per the criteria:

NOTE: If the BULK ticket has been EXCH by AA as an INVOL the refund request must be submitted directly to AA

Refer to the link:
Schedule Change-Rule 240/80 Online Refund

 

If a fare basis code contains NT, CB, CS, AS, ST or a published fare with a ticket designator of: CRUZ, WHLD, CONS, PDWH PCAA7 and PCAA7P by the wholesaler/consolidator that the ticket was issued by.

If the ticket is issued as BT (zero fare ticket) then these refunds are handled by the booking source.

  • Refundable tickets will be refunded to the original form of payment (FOP)
  • Refundable tickets that have a cancellation penalty fee may be refunded by the agency that issued the ticket to the original form of payment (FOP); cancellation penalty fee is waived.
  • Non-refundable bulk tickets may be refunded by the agency that issued the ticket to the original form of payment (FOP); penalty fee is waived.

The Refund-Exchange document (ARC) and/or the Refund AuthAuthorization Request template (BSP) must reflect:

  • Waiver Code: BULKRULE24080

Note: Change fee does not apply

PARTIAL USED NON-REFUNDABLE TICKETS FOR SJU REDUCTION OF SVC:

BULK/OPAQUE FARE ONLINE REFUND REQUEST FORM:

Submit the online refund form for Schedule Change-Rule 240/80 non-refundable. Please disregard the "Note" indicated on the form and do not select "Request Refund." This form is applicable for U.S. and Canada based agencies only.

  • To access the form, go to Schedule Change-Rule 240/80 Online Refund. This form is applicable for U.S. and Canada based agencies only.
  • In the Email Subject category, on the drop down menu, select Travel Agency – Schedule Change/Irregularity Refund Request.
  • In the Comments/Questions/Concerns category, you should indicate the following: SJU REDUCTION OF SVC PROTECT. Also indicate the city that is affected, such as PTP or FDF, for the refund request.
When completed, click Send Email.
PNR must be documented with the following OSI message:

4OSI BULKFARE CITY WITHDRAWAL/DATE

NOTE:
Date is the original flight date.


 




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