Robert Isom is executive vice president and chief operating officer for American Airlines Group and its principal subsidiary company, American Airlines. Isom oversees all aspects of American's operations, including customer service, flight operations, maintenance, regional carrier management, cargo, safety and security.
Previously, Isom served as executive vice president and chief operating officer at US Airways. Prior to joining US Airways, Isom served as chief restructuring officer for GMAC, LLC. Before that, he was senior vice president, ground operations and airport customer service, for Northwest Airlines. Isom also served as vice president, international, and vice president, finance, for Northwest Airlines.
Between 1995 and 2000, he was with the former America West Airlines and held executive roles in revenue management, operations and finance. Isom started his career at The Procter & Gamble Company.
Isom holds a Bachelor of Science in mechanical engineering and a Bachelor of Arts in English from the University of Notre Dame and a Master of Business Administration from the University of Michigan.